Rated 4.5 out of 5 by 546
Rated 5.0 out of 5.0 by Linda9026 Another fine stay!
This was the third time we used the facility and the experience was as satisfying as our first. Friendly staff, a clean facility, good breakfast choices and very comfortable beds made the stay enjoyable. We would definitely recommend this hotel to others! The only drawback is that the driveway can be tricky until you get used to it.
February 2, 2016
Rated 5.0 out of 5.0 by Lisa1956 Very comfortable hotel
We stayed here as a last minute decision and didn't regret it. The hotel was comfortable. The staff was friendly and attentive and the breakfast was excellent.
February 1, 2016
Rated 3.0 out of 5.0 VG staff, decent room, acceptable value
Tough check-in because police in lobby investigating a crime, but staff handled well.
Think your breakfast could be improved by more variety and real plates, cutlery and cups.
January 31, 2016
Rated 4.0 out of 5.0 by atScott31684 Comfortable and Crowded
Of all the IHG properties at which I have stayed, this is one of the most comfortable. A clean room, comfortable sheets, and the excellence of the IHG brand make this hotel a must-stay; in fact, it's so good that a rowdy breakfast crowd of teens was the only drawback, but how often will that happen?
Check-in was welcoming even without fresh cookies so there's always room for improvement. The cleaning staff and the breakfast staff appeared as if they thoroughly enjoyed working here.
Enjoy your stay!
January 31, 2016
Rated 4.0 out of 5.0 by WRFCVF Great hotel horrible desk clerk
The gentleman that checked is in was disshelved and horribly rude at checkin. He didn't greet us, slammed around pens, paper, and shoved the paper for us to signin and initial. I am shocked he's allowed to be the first impression of this hotel.
The room was very nice, beds comfortable and a nice updated bathroom. It was my second stay at this hotel. Not sure I'd be back after that last encounter at check in. There are so many other choices in this area that I'm sure would welcome my business.
January 25, 2016
Rated 5.0 out of 5.0 by frank1983 Exceptional Customer Service!
Always a wonderful stay at the Fredericksburg Holiday Inn Express. Expectations are aways the same and that is impeccable in all ways including booking the room with Kenny and just being treated like we are the only guest at the Inn. Room always clean and ready when we are told it will be ready. Just a Great Job from the Whole Team!
January 25, 2016
Rated 2.0 out of 5.0 by Kafx Nice staff-horrible room assignment
Asked to be away from elevator /ice maker so I could rest from 10 hour drive. Was put in room next to group who was so loud - yelling/slamming door-could not sleep. Room had a connecting door ( reason??) Actually had to go over and ask them to be quiet.. I understand that it's more efficient to sell rooms close together, but why they don't assign rooms based on customer needs / requests proves their customer service is not a priority. Why not ask for a room change? Too tired to have to go through it
January 21, 2016
Rated 4.0 out of 5.0 by 6294 rewards program
I was not considered to be a rewards member until I pointed this out to the check in person. Ii asked if I had been credited with rewards points on my previous stay here one week earlier and was told no. When I asked if he could correct this for me he said no, even though I showed him my printout of my previous confirmation reservation with my rewards number listed.
January 18, 2016