Rated 4.2 out of 5 by 80
Rated 5.0 out of 5.0 by ewh1 Great Value for the price
Friendly staff, super clean rooms, and excellent breakfast. Very quiet rooms. I have stayed here previously and will again.
September 26, 2014
Rated 5.0 out of 5.0 by RockyStorm Quaint little spot to rest your head
I was pleasantly surprised with my stay at this Holiday Inn Express. The front desk staff was very nice and engaging, the room was small, but very neat and clean. The bed was also much more comfortable than other hotels I've stayed in. Was definitely worth the price, and I would certainly recommend.
September 23, 2014
Rated 1.0 out of 5.0 by Traveling with family Never been more aggravated by a hotel chain
I had an aggravating experience at this particular Holiday Inn Express (HIE), thanks to certain (false) assurances by the corporate reservation line over what kind of rooms we'd have, certain unclean bathroom conditions that required the front desk to move us to another room, and certain other details which I won't detail here, because I think the details resulted in my previous review--which was very detailed--not being published here.
It's one thing to have a rare bad experience--I've never had one before with HIE since becoming a club member several years ago--but I'm truly taken aback that since making a complaint in two places with HIE, after the fact, there has been zero attempt to discuss the issues that led to the problems. (Note: the lone front desk clerk profusely apologized for everything that went wrong the night of, but still deemed it appropriate to charge us the full price for the problematic situation).
The few times I've had truly negative experiences with an organization--with an airline, for example--I always received a fair attempt to understand and correct the problem after the fact. Not with HIE.
September 21, 2014