Rated 4.3 out of 5 by 85
Rated 5.0 out of 5.0 by rotty83078 excellent staff
Our family took a trip here just for shopping and our stay here was unbelievable. The staff was so nice and accommodating and even upgraded our room to a suite for free. I couldn't have asked for a better place to stay. Will definitely come here again.
February 27, 2014
Rated 5.0 out of 5.0 by Joffre259 Didn't mind being snowed in!
We wanted a break to shop and dine to beat the cold of winter. Always enjoy our stay at the Freeport Holiday Inn Express. Had to stay in one night when it snowed, but no problem since the rooms are so warm and comfortable. We've stayed at other locations in Freeport, but nothing beats the Holiday Inn Express!
February 23, 2014
Rated 5.0 out of 5.0 by Fly Fisherman Comfortable place to stay
Very clean, well kept, comfortable bed and linen, quiet , nice breakfast, good internet connection. Checked in late at night, Dave working the front desk was very nice. Would stay again.
February 20, 2014
Rated 5.0 out of 5.0 by buddhawoman I wish
I think it is great place to stay. But do wish it had excise area and pool was open longer
February 12, 2014
Rated 5.0 out of 5.0 by JOFJESS Great Place To Stay
We had a very nice stay. The staff was very helpful and super friendly. The room was extremely clean which is always the highest priority of mine. The beds were super comfy. My only complaint is that the pull out sofa was not so comfortable. You could feel the bars through the mattress. Luckily the person who was stuck sleeping on it didn't mind.
January 28, 2014
Rated 5.0 out of 5.0 by mtc1966 very nice stay
started with a free room upgrade . very comfy very clean . lady at front desk was very nice. . we moved on to a regular holiday inn in Portsmouth NH and it was no where as nice as this one.
January 2, 2014
Rated 5.0 out of 5.0 Great night sleep
our family loves this hotel have stayed a few times. This time we needed to get a suite because the mother-in-law was with us. big enough room for 5 with everyone having a place to sleep and concluding with a nice breakfast.
December 18, 2013
Rated 1.0 out of 5.0 by rswook Bad customer service will cause me to stay elsewhere in the future
We have been coming to this Holiday Inn for years. We have stayed there multiple times both with and without children.
We booked a suite and were told by central booking that we would receive a two room suite separated by a door, so that we could sleep our children in the second room of the suite.
In reality, when we arrived, the "suite" was only a single room and did not fit our needs. When we alerted Yadira, the front desk attendant, she was less than helpful. She insisted that it was our problem and said there was nothing she could do. What's worse is that she didn't even explain the situation in an adequate way to the manager so that the manager could help solve our issue. Instead, her position on this was that it was just our tough luck. We proceeded to call central booking who also gave us the same poor customer service. In the end, given that it was Thanksgiving and we had driven for 2 hours, we took the room and we made it work. The issue that we experienced was that it was a bait-and-switch. Central booking told us one thing and the staff gave us less than what we were promised.
We have never been treated so poorly by Holiday Inn. We have always enjoyed our stays in Freeport. I really don't know if we'll be back. The staff did nothing to solve the issue that they created. We were made to feel like we were asking too much and that WE were the ones being unreasonable.
The fact of this is that we were sold a room that we purchased specifically because we have a family and we needed a full, two room suite. What we were given was a little more than a regular room and we were given a room that we did not agree to. We purchased a suite and we were given a regular room that did not fit our needs.
December 2, 2013