Rated 4.4 out of 5 by 241
Rated 2.0 out of 5.0 by DoctorTraveler Jekyll and Hyde
I often stay here, and find some key problems:
*Platinum Recognition: Often neglected, but what is worse is being offered welcome amenity points, choosing them, and never receiving them. It's been three weeks, and still none. I had this happen before, and it took two calls to the property. Since this is the third time, it's clearly a problem.
*Worn door locks: Maintenance is spotty. When a door handle doesn't work well and you report it on your previous stay, and then your next stay in the same room it's still a problem... you know maintenance isn't taken seriously.
*Service turnover: Property seems to have lost some of its long-time associates who I was familiar with. The replacements have no business in a IHG-flagged property. The staff now seems more appropriate to lesser chains.
*Breakfast: Passive-aggressive unpleasant breakfast attendant? Why?
*Pool: Unaccompanied minors that seem to be related to the staff? Is this an ownership benefit?
This property is zooming downhill from once having none of these problems.
April 20, 2015
Rated 5.0 out of 5.0 by On the Road Again 77 Exceptionally clean and comfortable - great service
I would defiantly recommend the Holiday Inn Express in Freeport. There were tables out on a deck overlooking the trees off the dining room where you could just relax and soak in the Maine beauty. The pool and exercise rooms were exceptionally clean and well taken care of. We will be staying there again the next time we are here.
April 15, 2015
Rated 5.0 out of 5.0 by McMike Freeport - Home of LL Bean!
I have sated here several times recently, and it is always a pleasant
experience. Very Nice Staff.
Check the Bar B-Q place a 1/4 mile up the road on the left.
Shopping Possibilities abound! Freeport is an Outlet town!
There can be some road noise from I-295 on the North side of the building...
April 14, 2015
Rated 5.0 out of 5.0 by rockyscarp quiet, super friendly staff
Stayed for business, staff is REALLY friendly and helpful. I saw some people had mentioned the highway being noisy, I'm a light sleeper and didn't hear a thing. The price was super reasonable as well. I will be staying again!
April 13, 2015
Rated 4.0 out of 5.0 by Nodaks Bed
The staff was very helpful, needed to tweek a couple things. I like a firm bed, this one too firm for 3 nights. Good stay.
April 12, 2015
Rated 5.0 out of 5.0 by Angus01 Great hotel!
Upon entering, I was greeted with very personable staff, who made sure that all my needs were met. The hotel was quiet and spotless!
March 29, 2015
Rated 5.0 out of 5.0 by kpal Friendly staff, nice amenities, reasonable rates
This location is convenient to Freeport but is reasonably priced with nice amenities (indoor pool/hottub, complimentary hot breakfast, free wifi, in room fridge...) The staff were friendly and helpful. Keep up the great work!
March 27, 2015
Rated 5.0 out of 5.0 by Lisa9671 Staff were Amazing
Our room was clean and moderon. The staff were what really made our stay pleasurable. They front desk personnel were friendly and easy to talk to from the moment we checked-in. The breakfast staff were just as friendly. I would recommend this hotel.
March 19, 2015