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Rated 4.3 out of 5 by 186 reviewers.
Rated 5.0 out of 5.0 by Wonderful rest on long journey After a long drive and busy day, I found the Holiday Inn Express in Freeport, Me to be a wonderful place to stretch out and relax. I had a suite and the bed was very comfortable with plenty of different pillows to choose from. A nice, large bathroom as well as fridge, microwave, coffee maker, etc... I really enjoyed their brand of coffee in the breakfast lounge. The breakfast selection was similar to other chains of hotels. All in all a very safe bet to visit with plenty of shopping and restaurants nearby. It is also a short drive to Portland. March 30, 2014
Rated 4.0 out of 5.0 by One of the good ones Picked this hotel because of proximity to work locations. I found so much more... The outlets, LL bean is open 24hrs, the restaurants an bars. It's a great area with much to do. I went into Portland for dinner with a colleague and asked if there were any umbrellas in the l&f I could use. Roxie (not sure if I spelled her name right) said no but offered me her personal umbrella which is so rare!!!! Because of that simple gesture, I will return to this location always. Yes, the rooms were clean and everyone was professional at check in(Yadira was truly friendly and all smiles) and I felt safe at this location BUT people make a business. Thank you again Roxie for such a simple gesture that meant so much and Yadira for starting my experience off right at your hotel! I will RAVE always. March 16, 2014
Rated 4.0 out of 5.0 by great hotel but very limited gluten free options at Breakfast Yes it is my problem not that of the staff of the Holiday Inn but I was very disappointed by the lack of gluten free options at Breakfast Yes there was fruit, and peanut butter...but no gluten free bread, nor any gluten free cereal...in this day and age when so many folks have to be careful when it comes to gluten I must say I was surprised. I did ask the very nice lady at the breakfast buffet if there was any gluten free bread or cereal, she smiled sweetly and told me they are looking into it, and hope to have some some. That is all well and good but I was hungry then. The front desk staff was excellent, the facility was very clean, the beds were wonderful, but it would have been nice to have been able to have a piece of toast or a bowl of cereal... March 7, 2014
Rated 5.0 out of 5.0 by excellent staff Our family took a trip here just for shopping and our stay here was unbelievable. The staff was so nice and accommodating and even upgraded our room to a suite for free. I couldn't have asked for a better place to stay. Will definitely come here again. February 27, 2014
Rated 5.0 out of 5.0 by Didn't mind being snowed in! We wanted a break to shop and dine to beat the cold of winter. Always enjoy our stay at the Freeport Holiday Inn Express. Had to stay in one night when it snowed, but no problem since the rooms are so warm and comfortable. We've stayed at other locations in Freeport, but nothing beats the Holiday Inn Express! February 23, 2014
Rated 5.0 out of 5.0 by Comfortable place to stay Very clean, well kept, comfortable bed and linen, quiet , nice breakfast, good internet connection. Checked in late at night, Dave working the front desk was very nice. Would stay again. February 20, 2014
Rated 5.0 out of 5.0 by I wish I think it is great place to stay. But do wish it had excise area and pool was open longer February 12, 2014
Rated 5.0 out of 5.0 by Great Place To Stay We had a very nice stay. The staff was very helpful and super friendly. The room was extremely clean which is always the highest priority of mine. The beds were super comfy. My only complaint is that the pull out sofa was not so comfortable. You could feel the bars through the mattress. Luckily the person who was stuck sleeping on it didn't mind. January 28, 2014
Rated 5.0 out of 5.0 by very nice stay started with a free room upgrade . very comfy very clean . lady at front desk was very nice. . we moved on to a regular holiday inn in Portsmouth NH and it was no where as nice as this one. January 2, 2014
Rated 5.0 out of 5.0 Great night sleep our family loves this hotel have stayed a few times. This time we needed to get a suite because the mother-in-law was with us. big enough room for 5 with everyone having a place to sleep and concluding with a nice breakfast. December 18, 2013
Rated 1.0 out of 5.0 by Bad customer service will cause me to stay elsewhere in the future We have been coming to this Holiday Inn for years. We have stayed there multiple times both with and without children. We booked a suite and were told by central booking that we would receive a two room suite separated by a door, so that we could sleep our children in the second room of the suite. In reality, when we arrived, the "suite" was only a single room and did not fit our needs. When we alerted Yadira, the front desk attendant, she was less than helpful. She insisted that it was our problem and said there was nothing she could do. What's worse is that she didn't even explain the situation in an adequate way to the manager so that the manager could help solve our issue. Instead, her position on this was that it was just our tough luck. We proceeded to call central booking who also gave us the same poor customer service. In the end, given that it was Thanksgiving and we had driven for 2 hours, we took the room and we made it work. The issue that we experienced was that it was a bait-and-switch. Central booking told us one thing and the staff gave us less than what we were promised. We have never been treated so poorly by Holiday Inn. We have always enjoyed our stays in Freeport. I really don't know if we'll be back. The staff did nothing to solve the issue that they created. We were made to feel like we were asking too much and that WE were the ones being unreasonable. The fact of this is that we were sold a room that we purchased specifically because we have a family and we needed a full, two room suite. What we were given was a little more than a regular room and we were given a room that we did not agree to. We purchased a suite and we were given a regular room that did not fit our needs. December 2, 2013
Rated 5.0 out of 5.0 by Nov 17, 2013 Everything about this stay was enjoyable. Room, staff, locale. The lady at the front desk (didn't get her name) was very helpful. We checked in before the normal time. The room was beautiful, clean, and spacious. The only thing that needs some improvement is the complimentary breakfast. November 22, 2013
Rated 5.0 out of 5.0 by room the room that we got (upgraded from a King to a suite) was get grand location was close to the highway and many other things. November 21, 2013
Rated 5.0 out of 5.0 by Very Nice Experience We had a great experience at the Holiday Inn Express. We go there every year with our family for a November trip and we always have a great experience. The hotel is very clean and the staff is very courteous. The pool is nice, good size so several groups can be in there at once and you feel comfortable. November 15, 2013
Rated 4.0 out of 5.0 by Nice Room Clean room except for AC filter which cause a rattle in unit. Staff fixed problem by cleaning filter. November 13, 2013
Rated 5.0 out of 5.0 by Holiday Inn Express Extremely friendly & helpful staff. Great room but tables, lamps and TV hadn't been dusted in awhile. Perhaps the room hadn't been occupied in awhile (???#. Comfortable bed & excellent pillows. Nice & generously sized bathroom. Clean. Beautiful breakfast room. Food choices were fair. Would have preferred more fresh fruit. Eliminate the biscuits & gravy #???). Preferr waffles to pancakes. More selection of bagels. Overall an excellent place! November 9, 2013
Rated 4.0 out of 5.0 by Susan no shampoo in the room, which was a problem and unexpected. November 3, 2013
Rated 5.0 out of 5.0 by Not once but Twice The first night we stayed was great, we came back through Freeport, and made a point of stopping at the same Holiday Inn again. This time they upgraded our room, and it could not have been nicer. One thing that we really liked, were the windows REALLY opened to get some of that great Maine air in the room! Did not get any recognition for IHG Members, but that's okay! October 31, 2013
Rated 5.0 out of 5.0 by Very pleased We had never stayed at a Holiday Inn Express previously, and whlie Holiday Inn has a good reputation, we probably figured their lower-cost offshoot would be noticeably deficient in quality. We only booked a reservation because all of our favorite spots had no vacancies. However, I noted the price was more reasonable than most, and a full breakfast was included. When we arrived, we were very surprised with both the size and equiping of the room. Every normal amenity was supplied (e.g., microwave, fridge, ironing board), and the room was spacious -- really a suite with a sitting/dining area and a bedroom/office area. And nothing was cramped. There was plenty of room to move around without bumping into things. Everything was clean and nicely decorated. Even the free breakfast buffet could easily have matched some that I have paid $10-12 per person to enjoy. The staff was very pleasant and helpful. We would highly recommend a stay here, and will definitely do so again. October 31, 2013
Rated 4.0 out of 5.0 by Positive experience with minor issues I reported a droopy shower curtain and very watered down o.j. Overall, it was a pleasant experience for the money. October 30, 2013
Rated 5.0 out of 5.0 by Great experience and awesome staff! Enjoying the fall colors through New Hampshire and upstate Maine and not knowing our destination for the night we ended up in Freeport, ME. With luck we found ourselves in a well kept, updated, clean property with a staff that was efficient, friendly and eager to assist in anyway they could. Definitely a Holiday Inn Express property that I would highly recommend, you won't be disappointed. October 16, 2013
Rated 4.0 out of 5.0 by Just OK The front Desk staff was super, one of the housekeepers kind of shrugged my greeting off as if he didn't care. The room had a thin layer of dust, otherwise was good. October 7, 2013
Rated 1.0 out of 5.0 Poor value I travelled 6000 miles amd stayed Holiday Inn Express all of the way and this one was the most expensive. October 6, 2013
Rated 5.0 out of 5.0 by Wonderful home away from home As always, our hotel was clean and comfortable. We know we can always count on Holiday Inn Express to provide a good night's sleep. It may cost a little more than some, but it is worth it. We always find it clean and inviting. We also enjoy the breakfast with no hassle. The beds, especially the pillows, are just what we need when we are away from home. October 4, 2013
Rated 5.0 out of 5.0 by Overall Great Stay The rooms were clean and the beds were very comfortable. This hotel is only a couple miles away from all of the great Freeport outlet shopping, including LL Bean. Lots of restaurants in the area and a great health food store across the street. Only a 20-30 minute drive to Portland, depending on traffic. A great place to stay and will be staying when I do business in the area again! The only downside about breakfast is that they don't have many gluten free options (with a health food store across the street that has tons of breads and baked goods that are gluten free). October 3, 2013
Rated 3.0 out of 5.0 by average Check in was lack luster - ho hum. No IHG recognition. I find out later this is a non qualifying stay for Points. Every other Holiday Inn Express during the same week, total 4, awarded the expected points. October 2, 2013
Rated 1.0 out of 5.0 by staff not friendly when checking in the man at the deck was not personable, he didn't reconize us as platium members, he told us beakfast was at 1600 hrs we just lookes at each other, he might be military but were not ! no paper outside our door. Just not friendly people at this hotel. September 30, 2013
Rated 3.0 out of 5.0 by Lack of cleanliness Room was overpriced. Crumbs on chair and sofa from previous guest. Not up to the standards I usually see at your inns. September 26, 2013
Rated 5.0 out of 5.0 by 2nd stay 2008 and 2013 really nice and clean Great beds they are really comfortable. They made a reservation for us for the next night in New Hampshire. September 24, 2013
Rated 4.0 out of 5.0 by Room Service Our room was very comfortable.Only thing we found that we did not like was that we tipped our housekeeper every day and we never got any of our amenities replaced and you could write your name in the dust. September 24, 2013
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