Rated 4.2 out of 5 by 290
Rated 5.0 out of 5.0 by BrianJB Thank you for the hospitality
Great location in Portland. Very friendly staff at the front desk and the Van drivers (especially Mark and Mike), some of the greatest guys around. thanks for your help and tips.
July 7, 2014
Rated 3.0 out of 5.0 by RPLEONE rpleone
Nice hotel with a great view.
Detail needs to be paid to condition of linens and towels and replace as needed
July 7, 2014
Rated 5.0 out of 5.0 by guest1235 Good Value
Loved the complimentary shuttle service which we used approx. 4 times during our 2 day stay. Even though the hotel wasn't located right down by the shops and ports (approx. 10 minute walk), the lower price and shuttle service justify a stay here.
Check in was efficient, rooms were clean, staff very courteous. Bathroom a little out-dated. Overall great, would stay again.
July 7, 2014
Rated 1.0 out of 5.0 by Don97 Unhappy customer
There was no friendly greeting from the staff when I arrived. Fire alarm went off at 5:30am so there was no A/C or electricity so it was very hot until 10am. The staff did not notify any one in the hotel what was going on until you called the front desk.
July 4, 2014
Rated 2.0 out of 5.0 by Shirley327 Bad Customer Service
I am writing to convey my disappointment with my stay last weekend at the Portland-By-The-Bay Holiday Inn property. My sister and I stayed in the hotel as we celebrated our sister's wedding at the Maine State Theatre on Saturday, June 28, 2014.
Our room was not very clean, and my sister's bedding was stained and did not appear clean. On Sunday, there was a power outage, (out of the control of the Hotel), forcing the air conditioning to be shut off as well as elevator service. What was upsetting is that even though the hotel knew it was a transformer accident in Portland, they did not call our room by telephone to convey what was happening. The fire alarm rang and rang and I had to call the front desk to see if it was actual emergency or not. Additionally, my sister has several health challenges. Instead of sending someone up to help us, the staff asked if we needed help when we were already in the lobby preparing to check out. The staff did not reach out to help us. Furthermore, my other sister, the bride, and her new husband had to bring all their luggage down ten flights of stairs and only when they were at the bottom, did someone ask to help them.....seems a bit backwards to me.....When I spoke to the staff upon check out, the clerk agreed to waive the parking fee. When I left the hotel, the parking garage was open to public due the power outage so everyone's parking was free. I do not find this adequate compensation for the good money I spent to not sleep in the hotel. Sincerely, Shirley Faulkner
July 3, 2014
Rated 1.0 out of 5.0 by HIBayNoMore Eh
This hotel is so old and tired...only reason we booked is location...
July 2, 2014
Rated 1.0 out of 5.0 by MrBlonde Noisy rooms, cigarette odors
We travel to Old Port often so we decided to try a new hotel and chose the Holiday Inn. We booked a non-smoking room however all the rooms directly across the hall were smoking and the odors permeated the common spaces and seeped into our room. When we complained the follow morning the hotel staff was rude and condescending and went so far as to question our integrity because we did not "complain" late at night when we arrived back at our room late that night. Because the hotel had experienced a power outage we waited until we returned home and then called the hotel to ask about our concerns and again were met with rude and unpleasant staff.
Also, the walls between rooms are not very soundproof.
July 2, 2014
Rated 1.0 out of 5.0 by Mark6868 Horrible customer service experience
I've stayed at this property before and everything was perfect. However as luck would have it, this time was a FAIL. The power went out before 6am on the day I was checking out.The fire alarm went off throughout the entire building. (I was told later at the front desk that this is done just to let guests know the power is out....Really?) The back up generator apparently only runs lighting in the hallway. After walking down 8 flights of stairs I was told I could have some glow sticks, you would think staff could hand these out on the floors, as you could not see in the bathrooms. My daughter was burned with hot water in the tub. I asked two individuals at the front desk if guests would be compensated in some way. I was told "No, because it is not our problem." "It is not our problem that someone hit a transformer up the street." After watching people that were partially disabled navigate the stairways I asked the front desk why they did not have a suitable back up generator. They told me that Hospitals don't even have generators like that. (FALSE). I then spoke with maintenance who informed me that there is a brand new $130k generator that has not been wired yet. It is designed to run the elevator system. I brought this to the attention of the front desk attendant who again advised me that Hospitals don't even have that. After three trips up and down 8 flights of stairs to get my belongings out, it was not a very relaxing experience. I can't imagine those whom had problems walking. Now, I understand things happen, but to not have the proper emergency equipment hooked up when it is on premises, and to scowl at the suggestion of some compensation for the inconvenience. Unacceptable!
July 1, 2014