Rated 3.8 out of 5 by 154
Rated 2.0 out of 5.0 by Smily Good hotel but...
I am IGH gold customer but at this hotel the front desk person didn't even greet me as a reward guest. Not to mention for asking if I would take an extra 300 points or a bottle of water. She was like talking to a machine. A automated check-in machine would have been more pleasant. Hotel itself was good. An acceptable fitness center. Breakfast was "just like any other Holiday Inn Express" and the lady who was taking care of breakfast was very pleasant. Room was quiet and comfortable.
February 2, 2014
Rated 5.0 out of 5.0 by buffalogm77 Perfect for a one night stay
I wasn't here very long, but the room was clean and close to the airport which was exactly what I needed it to be. Staff was friendly and answered my questions, I would stay here again!
February 2, 2014
Rated 5.0 out of 5.0 by Grella04 Great Room
Stayed for 1 night for a business trip. Close to airport and shooping/dining. Room was spacious and clean. Will definitley stay here again.
January 30, 2014
Rated 3.0 out of 5.0 by Priority Club Member Good Value
Good value for over night stay before flight to Miami for our cruises. Park and Fly works great. Very handy to shopping and food. The front desk clerks is usually touch and go with this particular hotel. I had stayed here number of times. Sometimes you get great services with a smiles but other times you get your key to your room. This is the only Holiday Inn express that I never once get recognized as their Platinum member.
January 20, 2014
Rated 5.0 out of 5.0 by Keelie EXCELLENT STAFF!!!
We had no vehicle as we were dropped off for our stay before catching a flight the next morning. So, it was in the beginning of the big Winter storm and our flight had been cancelled for the next day. The hotel shuttled me to the airport and back AND my daughter and I to the mall and back in the snow! It was such a pleasant stay thanks to ALL of the staff here! I do not remember the two different shuttle drivers names, but I do remember the front desk man's name was Jason. He bent over backwards to make our stay enjoyable even though we were basically stranded with no vehicle. Anytime we needed a lift somewhere, they were there to help us out. What a great group of staff!! Keep up the good work!! Thank you so much for making us feel so welcome.
January 15, 2014
Rated 4.0 out of 5.0 by Kevin21 Very good overall experience
The room, staff and price were all very good
The breakfest area being close to the front door was very cold as such not very comfortable to have breakfest without a coat on
January 8, 2014
Rated 5.0 out of 5.0 by Mainer39 Thank you, Alison
overall excellent service, cleanliness and comfort. Lobby computer was out of service, however, and despite efforts by staff, the printer could not be made to function. Alison at the front desk went beyond the call of duty and enabled me to use the hotel computer and printer in order to access my email and print boarding passes for our flight the following morning. Thank you for your outstanding assistance, Alison.
January 5, 2014
Rated 3.0 out of 5.0 by Ryan1956 hard bed small pillows
We've stayed at the Holiday Inn express in Biddeford and the beds and pillows were excellent. A much newer property. The over experience at the biddeford property was excellent all around. The S. Portland property was an older property everything was very good to excellent except for the beds and the pillows. Maybe if the bed had been more comfortable!
December 31, 2013
Rated 4.0 out of 5.0 by steph23 wonderful room
We travelled with our dog and the extra space we had in our room was wonderful. It was quiet, the staff was polite and helpful. Plenty of places to walk the dog, even in the snow. Beds were a little hard for me personally (it's all so relative) and the breakfast was okay. But overall, an excellent experience and we would go back again.
December 31, 2013
Rated 2.0 out of 5.0 by Eeeks Uncomfortable beds!
We spent one night as a family getaway.....my young daughter woke up the next morning and complained about her back hurting. These were by far the most uncomfortable mattresses we have ever slept on. My husband and I certainly were uncomfortable all night. The room did not have cold water coming from the bathroom faucet. We asked for a recommendation for a pizza place and the front desk associate said there weren't any good ones around. We took a drive and found 3 within a 2 mile radius, the one we chose was excellent. We spent lots of time swimming, but the bottom of the pool was very dirty with many hairballs.
December 31, 2013
Rated 5.0 out of 5.0 by SusieGo Pleasant night's stay
The night before travel is always an anxious time. Holiday Inn Express provides a great service with the shuttle to the airport. Room was quiet and dark and the bed comfortable. The wake up call came at the correct time. Thank you,
December 31, 2013
Rated 5.0 out of 5.0 by Lotto47 Nice Staff
Stayed unexpectedly after a cancelled flight. Had to leave the next morning well before the free breakfast was available. The desk clerk gave us a bag full of granola bars and breakfast bars since we wouldn't be there for breakfast. Really nice and pleasantly surprised. Many thanks to the young lady working the evening of 12/15!
December 19, 2013
Rated 5.0 out of 5.0 by joepal1945 Best yet
Wife and I have been going to the hotel in South Portland and we wouldn't go anywhere else... Holiday Inn Express is the Best Wife and I thank you all... Have a great Holiday season...
December 4, 2013
Rated 5.0 out of 5.0 by Poet56 Nice room, small bathroom
The room was nice. I was expecting it to be a little bigger. Instead of one chair a small sofa would have been nice so my husband I could sit together. Other than that, great experience.
December 4, 2013
Rated 5.0 out of 5.0 by HenryB Great room design and a good night's sleep
The room was more like an efficiency apartment than a standard hotel room. I like that the bed had a wall that separated the rest of the room.
My only constructive criticism is that there could have been more (i.e., loft) for blankets.
December 1, 2013
Rated 5.0 out of 5.0 by Zappae Large room, 5 minute drive to Maine Mall
The suite with 2 double beds is perfect, for a shopping weekend. Plenty of space to spread out. Included a continental breakfast, which had many choices from pancakes to cereal.
November 27, 2013
Rated 5.0 out of 5.0 by Melissa73 fun weekend
I took my 7 year old daughter here on a girls weekend for fun. We were so happy with how big our room was...the pool was nice and warm and she had a blast swimming for hours. The bed was extremely comfortable. Breakfast was delicious, with lots of variety. Staff was friendly and attentive!
November 25, 2013
Rated 5.0 out of 5.0 by 13DebD Great place to stay!
This was a nice hotel. Located near shopping and restaurants.
Easy on/off I95.
November 20, 2013
Rated 5.0 out of 5.0 by johnv6767 Great Service and accommodations
Excellent value recognizing the friendly staff and accommodations'!
November 17, 2013
Rated 3.0 out of 5.0 by Monik Starting to get outdated
We've have stay in this facility many times before but at our last stay we noticed that it would need a refreshing cure. Beside that, we were 3 adults (mother and 2 daughters# that had booked a ''suite'' which was suppose to have a king size bed and a sofa bed, we had to call the reservation line a couple of times before our stay and each time we had confirmed that we were going to be 3 adults in the room and each time they had confirmed that the ''suite'' was able to lodge all 3 but when we got there late a night the hotel was full and when we got to the suppose ''suite'' there was just a king size bed, after contacting reception to ask for a cot bed when it got to the room it was a bed that could barely fit an youth but it was a 5'11'' women that needed to sleep in the bed!?! With NO BEDDING, just two linen!!! The reception advise that since they were full they had no other blankets, I give two thumbs up to the receptionist that went to their sister hotel next door #Marriott# to get a blanket and gave us a reduce price, but I think we would have rather have paid the full price and wouldn't have mind to be moved next door and have a nice night of sleep.
November 13, 2013
Rated 5.0 out of 5.0 by Bigball3 Comfortable bed and great service.
Great place to stay. I'd like to stay again if possible in the future.
November 12, 2013
Rated 5.0 out of 5.0 by LaurenLucy Clean, spacious room and great service.
I stayed at the Holiday Inn Express South Portland for two nights. The hotel is situated on a hill with a good view of the mountains. The front desk staff were incredibly nice and helpful. They let me check in extremely early since a room was ready, and I had originally selected a standard room with two double beds online, but they let me have a king suite at the same price which was great since I was staying alone. The room was very clean and comfortable. I would definitely recommend this hotel if you want to stay somewhere near the airport. There is also a pool, though I didn't use it, which was not a feature at any other Holiday Inn Express hotels that I have stayed at in the past.
November 4, 2013
Rated 5.0 out of 5.0 by sheyron Bad Room Reservationist!
Making and confirming my reservation was a problem. I booked 2 rooms and they only had me down for one the day I called to confirm even though I had a confirmation number and a printout saying 2 rooms. Then when they rebooked the 2nd room they raised the rates of both rooms by $20 each. So I had to finally get a manager to resolve this issue. The rest of the staff was nice.
October 30, 2013
Rated 5.0 out of 5.0 by Roadqueen53 Convenient Location, nice suites
Very convenient location. Two room suite nicely done. Everything you need for a comfortable stay. Wish I had known in advance that they were doing some work on the place (right outside my window at 7AM.) Luckily I was already up & getting ready for work but it was quite noisy. Glad they finally upgraded their cable TV package. Would recommend.
October 26, 2013
Rated 5.0 out of 5.0 by IslandTransplant A welcome experience after a long day
After staying at a Holiday Inn Express in New York for three nights, we arrived in Portland late after a 11-hour drive hoping to find another green and white "H" - and we were glad we did. Room was huge, beds were comfortable, and breakfast was predictably excellent as it was in NYC. Wish we could have stayed another night. Everywhere I go, I'll always look for a Holiday Inn Express.
October 23, 2013
Rated 4.0 out of 5.0 by dmariesc51 Nice Location
We stay here a lot with our points as it is convenient for us. The facility is nice however was loud with the vacuuming in the lobby area when we arrived - very loud industrial vacuum right when you entered. But the staff was friendly and it was a clean hotel.
October 23, 2013
Rated 1.0 out of 5.0 by karen0574 Not happy
I was not happy with our stay. Went to check in one person working and 6 people in line. Beds were not comfortable, had a pull out sofa with no bedding for it. The bathroom had cracks in the ceiling that needed major repair. Will never stay here again.
October 23, 2013
Rated 4.0 out of 5.0 by Maine13 Soccer Guests
Our stay would have been more pleasant if the parents of the soccer team boys supervised their children. We were bothered several times by boys running down the halls and knocking on doors. The children also congregated near the ice machine ( also near our rooms) and pressed the ice machine button for "fun", while their parents sat downstairs and visited with each other. Don't know how the breakfast was since there was no room to sit because the soccer team had the whole lobby taken.
While Holiday Inn can't always control these things, I just think that the parents should be given notice that their children can not run wild during their stay as it makes other guests of the hotel uncomfortable.
October 19, 2013
Rated 3.0 out of 5.0 by Harry100 Hotel great, staff, not so much...
I travel quite a bit and I expect a certain level of service when I pay a premium for hotel rooms. While the property was up to snuff as always, the front desk help left some to be desired. It took me longer than normal to check in because the desk help was busy answering phone calls. The hotel was not explained to me. There was no book in the room telling me what time breakfast was, where to find the pool, hours etc. So I was left to guess. The room was great. The bed was comfortable. They needed more help at the desk and better training of the staff.
October 14, 2013
Rated 5.0 out of 5.0 by edhones41 Everything great...
One of the best HIE facilities we have stayed in. Starting with the staff when we checked in, the breakfast. and the rooms. All were great...
October 12, 2013