Rated 4.3 out of 5 by 367
Rated 4.0 out of 5.0 by Linds88 Front Desk Staff
Great location! Front desk staff could not have been more friendly at check in and throughout stay- also the shuttle service was a great feature and great convenience!
April 7, 2014
Rated 4.0 out of 5.0 by Mandy70 Comfortable rooms and good service
Except for no elevator directional markings on all but the Lobby floor, which was a huge inconvenience, I greatly enjoyed my stay.
April 2, 2014
Rated 4.0 out of 5.0 by revalice Hotel a bit pricey, comfy bed, too firm pillows, did not deliver rolaway
Despite repeated requests hotel never delivered rollaway. When I checked out and reported that fact at desk -- staff member was sincerely and very apologetic.
Arrangements seemed to go well for the conference.
Meal service was slow during major meals, not enough wait staff.
April 2, 2014
Rated 4.0 out of 5.0 by mjlcaf Good location, Super Clean
This was one of the cleanest hotels I have ever stayed in. Everything sparkled - elevator doors, bathrooms, lobby etc. The staff was exceptionally service-oriented and when I asked for things (I forgot to pack toothpaste), I had them in minutes.
My only few small issues were with my room. First, it was March in Maine but the room was extremely hot. I put on the air conditioner but it was very, very noisy. Further, all 4 pillows on my king bed were gigantic. Very firm and absolutely huge. I had to get up at midnight and use 2 towels in a pillowcase instead of the pillows; since they give you 4, you would think they could mix up the sizes. In addition, there was hardly any vanity (just a sink) so I had no place to put my toiletry bag and it was hard to apply my makeup because I had to put things on the floor.
Lastly, I stayed only one night and they put the express checkout bill under the door during the night. When I went down to breakfast, I returned to find my room had been cleaned. I was in the room for another 2 hours and used a towel, threw out trash etc. When I checked out at the front desk, they said, "Oh, it looks like you are already checked out." Hmmm... I hope they checked the room again before the next customer came in.
Overall, a very nice hotel.
April 1, 2014
Rated 5.0 out of 5.0 by ChristianD Brief visit to Portland
The hotel was very well located, walking distance from the center of old Portland. The staff was friendly and helpful. Would definitely recommend it.
March 30, 2014
Rated 4.0 out of 5.0 by mtwarren Very clean hotel!
I was impressed by how clean this hotel was! Not a spot of dust anywhere, windows were sparkling, and staff was always presentable. The food we had during our conference was average. I am not sure if the committee I was with chose the food selections or the hotel did but the breakfast only had 3 choices. Lunch and dinner however were good. I guess the only negative things were that I had to pay $10 per night to park in the hotels garage and that there aren't any food vending machines in the hotel.
March 28, 2014
Rated 4.0 out of 5.0 by Big Book Lisa Nice hotel in a great little city
The Holiday Inn by the Bay in Portland Maine is a nice, comfy, clean place. I was there for a conference and the room value was great. The restaurant value not so much.
I looked up prices - thinking I might go there on my own sometime - and the regular rates aren't nearly as good as the conference rates.
The rooms, meeting rooms and lobby are comfortable and attractive. The parking is somewhat inconvenient. The basement garage is too small and the next-door garage is an uphill block walk. Not so good with luggage.
The staff was very helpful. The restaurant was mediocre and overpriced - usual hotel fare.
March 19, 2014
Rated 5.0 out of 5.0 by tattootammy Excellent View/Service
I'm not sure what the best part of my stay was. It was just one night, but as an IHG Reward member, I was upgraded to an Executive Suite on the 7th floor that faced the bay. I immediately opened the curtains so I could enjoy the view! I even slept with them open so i could enjoy the night lights and the sunrise over the bay the next morning was breathtaking. Laying in that comfortable bed with all those fluffy pillows, staring at that view was so relaxing. If I could have gotten away with stealing the pillows to take home, i would have :) Just Kidding!
March 17, 2014
Rated 4.0 out of 5.0 by steve14279 Did not get the room I reserved.
Overall a good experience except for not getting the smoking room that I booked. Parking was somewhat of a problem also.
March 11, 2014
Rated 5.0 out of 5.0 by Sweetlips Overall Stay
I was ill when we had our stay. My husband was going to a concert at the State Theater which was right up the street from your Hotel. I was certainly quite comfortable as he went out for the evening. I rested again the whole next afternoon. We enjoyed visiting the little diner up the street..MARCY'S and also enjoyed a Chinese place ZEN. After our meal at ZEN we came back to our room and placed our chairs in front of the big picture window and watched a beautiful sunset over Portland Bay. It was truly a beautiful evening. Just what I needed to start feeling better. We were very tempted to stay another night just so that I would rest in that beautiful room!!!
March 11, 2014
Rated 4.0 out of 5.0 by King Ralph Holiday Inn by the Bay
The location of the hotel is great. You are within walking distance of great places to eat and bars and the CCCC. The bar area at the hotel is great with many local beers on tap and friendly service. The room was quiet at night.
The only downside we saw was the mattresses were very soft it was almost like a water bed. I woke up with a stiff back about 5 times during the night.
March 6, 2014
Rated 5.0 out of 5.0 by Lindylou99 Pleasant Stay
We were driving home from Myrtle Beach and stayed the night at your hotel. Everything was great! I have stayed before with the same reults. I left my glasses in the dining room and they are mailing them back to me! Thank you very much!
March 1, 2014
Rated 5.0 out of 5.0 Comfortable bed and great service.
excellant value, great location, beatuful view of the bay, walking distance to great bars and dining
February 28, 2014
Rated 5.0 out of 5.0 by hoopla Very clean hotel with very pleasant courteous staff.
Stayed for for a relaxing night on the town with friends. Very pleased with the location and service. Rooms are clean and comfortable.
February 26, 2014
Rated 5.0 out of 5.0 by mainelovers overall very nice
clean room, nice hotel. a little pricey, and you don't need a room card to enter from garage. nice lounge and the shuttle is a nice feature
February 26, 2014
Rated 1.0 out of 5.0 by liagirl77 Find someplace else to stay!
Some of the staff was rude to us, the bartender first ignored us, then double charged us. The food is poor and expensive. The front desk staff seem disorganized. The only good thing is the room was nice and clean and the price was fair.
February 25, 2014
Rated 5.0 out of 5.0 by bs1952 Excellent place to stay for business or leisure
We stayed in a handicap room because of surgery. Did find a number of issues with this being a handicap room. The bed was normal height and should have been lower and the seat in the shower was very slippery. Definitely not a good situation for some one with disabilities, but for anyone else this room was very nice.
February 24, 2014
Rated 3.0 out of 5.0 by aed05 Good for kids 12 and under, families
Decent hotel, good location. Pool is a big plus for families with kids. Free breakfast for 12 and under a plus too. Rooms a bit outdated and beds were not comfortable. Pillows lumpy and so sleep was not as pleasant an experience as I had hoped. Would possibly stay here again.
February 24, 2014
Rated 5.0 out of 5.0 by Dr. Newton Great Service
John the shuttle driver was very professional and helpful to my son and I. Thanks!
February 22, 2014
Rated 5.0 out of 5.0 by BWR1001 Our Stay
Hotel is clean and well maintained, restaurant/lounge is as well, and the food was much better than you would expect for "hotel food".
The only negative thing I have to say is that you have to call the front desk to get an access code to utilize the wifi...I would prefer to just connect.
February 22, 2014
Rated 5.0 out of 5.0 by John 98 Another satisfying stay at the Holiday Inn by the Bay
We regularly stay at the Holiday Inn by the Bay when coming to Portland for theater or music events. This was another satisfactory stay for us.
February 17, 2014
Rated 4.0 out of 5.0 by Wayne1957 Clean and Comfortable Room in a great location
Very comfortable room with good climate controls and easy check-in/out with easy access to parking and the elevators to/from garage.
Bed/Mattress/Pillows all made for a very restful sleep in conjunction with the very good HVAC controls. Not too cold/hot and no noisy heater.
Bar was open late enough and a relaxed atmosphere.
TV's were good sized HD models.
The only problem was very slow service at breakfast, which to be fair may have been due to the conference I was attending (understaffed that day?). Although the restaurant was not overloaded when I arrived, it still took 30 minutes to get an omelet from the kitchen.
Overall, though it was a very nice stay and I would recommend it to others. I will stay there again.
February 15, 2014
Rated 1.0 out of 5.0 by former IHG member This is how they take care of Platinum member?
Had reserved a "King Bed upgrade smoking room" but got there and was told they don't have any and they would have to check with manager to see what they could do. Five minutes later I was told they had a double bed room, very small and just kind of ruined the experience for my first time there. Will not even think of coming here again, very disappointed and they even took away the bonus 2000 points rate I signed up for.
February 9, 2014
Rated 5.0 out of 5.0 by Auburnite Excellent location
This property is perfectly located for exploring the "Old Port" on foot. Close enough to walk everywhere, yet not enough on the beaten path for noisy traffic. Staff is extremely friendly and helpful. Lobster bisque and lobster roll in the restaurant are very good if you want to stay in. Rooms are what I expect in a Holiday Inn, comfortable, clean with the added convenience of a refrig and microwave.
February 9, 2014
Rated 4.0 out of 5.0 by Kise One night only
We enjoyed this hotel for it's location and the staff is excellent. We were able to walk to dinner and really enjoyed exploring this unique city. Our only issue was the beds. They were very soft and uncomfortable and need to be replaced. Other than that the room was great.
Had breakfast in the dining room on check out day and it was delicious and very inexpensive. Great staff.
Would definitely stay there again and recommend it to others.
February 5, 2014
Rated 5.0 out of 5.0 by Jenny25 Wonderful stay
Great experience all the way around. From check-in to check-out. Staff was cordial and helpful, room was attractive and clean, noise level was nil, I had a wonderful time. Highly recommend this facility for a home away from home, whether on business or leisure time.
February 4, 2014
Rated 5.0 out of 5.0 by SnowdogHERA Great stay
The hospitality was warm and welcoming. Staff knew the area and were able to answer our questions knowledgeably. The room was comfortable and roomy. The location was a wonderfully centralized location to that part of Portland making the walking distance to port and inner city areas equally accessible.
February 2, 2014
Rated 5.0 out of 5.0 by bill from vermont portland by the bay
Excellent, clean rooms, Some for smoking which we appreciated. Parking was tough due to convention.
January 30, 2014
Rated 5.0 out of 5.0 by Poodle Mom Best hotel in Portland
We always enjoy our stay at Holiday Inn by the Bay in Portland, ME. We visit several times a year to enjoy nearby shopping and restaurants. The staff is always friendly and helpful.
Only negative experience was with the new charge for parking in the garage connected to the hotel.
January 28, 2014
Rated 4.0 out of 5.0 by Banker04609 Comfort and Convenience
I stay at HIBTB several time each year when I am in Portland on business. The location can't be beat for its proximity to the business district and to all the great restaurants. On site and easily accessible parking is also a big plus. The staff is always very friendly and helpful. The only criticism I can come up with is that the rooms, particularly the bathrooms, are beginning to show their age but they are very comfortable and reasonably clean.
January 27, 2014