Rated 4.3 out of 5 by 101
Rated 5.0 out of 5.0 by bgonzalez Compfortable bed and great service
The bed was comfortable and the staff was very friendly and helpful. They meet every need I have.
August 5, 2014
Rated 4.0 out of 5.0 by Sharmer Spa
One of the reasons I chose HI over the other surrounding hotels was the past service/room/cleanliness of previous HI hotels I've stayed in. However, I was so looking forward to relaxing in the spa even in the high temperatures the Fresno area was experiencing. I've worked hard all summer and although I was there because of my grandson having surgery I was expecting the spa to be in good operating order. I called the front desk the 1st night July 28th to report the spa jets not working and was told by the woman that it wasn't working cuz it was after working hours which it was not. The 3 night stay was disappointing because of the spa not properly working.
I will continue to stay at HI in the future however I will be more demanding as to services not being up to par.
August 3, 2014
Rated 5.0 out of 5.0 by Alpad Great Experience
This is the second time staying at this location. The staff were very friendly and professional. It is close to a good restaurants as well.
July 27, 2014
Rated 5.0 out of 5.0 by BluePhone2014 Excellent service and clean facility.
Excellent service, courteous and friendly staff. The pool and facilities were always kept clean and neat. My family really enjoyed our stay.
July 23, 2014
Rated 5.0 out of 5.0 by Max Diego Great service
Great visit would recommend to others friendly staff and the River park area was Great.
July 21, 2014
Rated 5.0 out of 5.0 by 51David Exceedingly polite staff
Polite and efficient staff. Great food at breakfast ... staff here was superb as well. Wish we had stayed three days
July 17, 2014
Rated 5.0 out of 5.0 by 51David Wish we had stayed longer
We returned to this facility at the end of the day after having checked out. Wish we had booked three days.
July 17, 2014
Rated 5.0 out of 5.0 by WMItech Better than HIX Clovis
Great value, same or better HIX quality at a lower price.
July 14, 2014
Rated 5.0 out of 5.0 by Susan/pilot Great hotel/good breakfast
Clean room and friendly staff. Breakfast /eggs baccon breads cerals fruit and juices. The bed was very confortable.
Would stay there again,
July 11, 2014
Rated 5.0 out of 5.0 by Exi1011 Comfy bed and great service
Service was great, the room had just what we needed and the bed and pillows were awesome.
July 7, 2014
Rated 5.0 out of 5.0 by JG1960 Great place to stay
Stayed two nights and everything was great. The staff was courteous and check in was a breeze. Location was perfect for my stay.
July 2, 2014
Rated 5.0 out of 5.0 by thomny Clean, Great Staff
This hotel staff is very attentive, friendly and helpful. The room was spacious and clean and kept up to date. Will stay here again if I am in the area.
June 30, 2014
Rated 4.0 out of 5.0 by Marq Comfortable
The hotel was very comfortable with friendly staff, the amenities your would need such as a gym, pool, and those items available on a complimentary basis that we forget such as toothbrush etc. The room was comfortable with A/C, comfortable beds and HBO movies to watch. The furniture and decor were good my only issue was that the carpet seemed old and had stains. I like to walk barefoot so it was an issue for me. I slept well, the place was quiet and being on the first floor I felt safe as the doors do not automatically open after a certain time. I would recommend this place to friends and family.
June 24, 2014
Rated 3.0 out of 5.0 by tax exempt traveler Tax Exempt? Bring your own form and remember to give it to them.
I cleared the tax exempt and the hotel rate on the phone when making the reservation. I am used to hotels that see the tax exempt number on my credit card and the staff know how to take care of it without extra hassle. I was told to bring the form, but in the process of checking in I forgot to dig it out of my bags. The front desk did not pay any attention to the tax exempt number on the credit card and didn't make any comment about my call to confirm the rate or tax exempt status. The next morning, we all had to spend the time getting the paperwork redone so that the tax removed. If I hadn't brought my own form, they wouldn't have provided one or removed the tax, so remember to bring the form for them.
On a good note, they did give me a room on the side of the hotel away from the freeway. All else was good. :-)
June 23, 2014
Rated 5.0 out of 5.0 by Rachel Educator Great Staff
The staff throughout the hotel were exceptional in care and service. They were ready to help. This only adds to the greatness of the rest of the hotel atmosphere.
June 22, 2014
Rated 5.0 out of 5.0 by IHGmember123 Amazing staff
I had to book a room last minute after a change of plans. The staff was very accommodating and very helpful with all requests.
June 19, 2014
Rated 4.0 out of 5.0 by Joyce151 Air conditioning
Fine hotel. Good location, but the air conditioner is loud.
June 18, 2014
Rated 5.0 out of 5.0 by Mom06 wonderful staff, comfortable accomodations
Very friendly staff and comfortable accomodations.
June 17, 2014
Rated 5.0 out of 5.0 by darmar01 A Great Place to Stay
Hotel staff are all very friendly and helpful. Beds were good. Shower was good and hot. Pool area was clean and secure. This was a good place to come upon, we didn't have reservations.
June 15, 2014
Rated 4.0 out of 5.0 by GC77 We'll be back!
This facility and its' staff are second to none. Our receptionist Lisa took such great care of us. We did not get the chance to enjoy the ammenities, but on our next trip we will make sure to use the wonderfully designed pool and spa. Thank you and we look forward to coming through again soon.
June 13, 2014
Rated 5.0 out of 5.0 by dharris Holiday inn express
I enjoyed my stay at the Holiday Inn Express Riverpark. The rooms were very big and clean, and they had a nice variety of tv stations to look at. The only thing I didn't like was the breakfast. The eggs weren't prepared well. The sausage and bacon were gross. It seemed like they came out of pre-made packages that they just threw in the microwave. I would stay here again in the future, but I really hope that they improve the breakfast there.
June 12, 2014
Rated 1.0 out of 5.0 by 333Anonymous333 Poor Customer Service
Front desk concierge needs to work on there professionalism, attitude and know the rewards offered to IHG Rewards Club members.
June 11, 2014
Rated 5.0 out of 5.0 by JJR1 Clean and Comfortable
Friendly staff, clean room and comfortable bed. A real nice Motel
June 9, 2014
Rated 5.0 out of 5.0 by CEHR58 Great Place
Ithis was my first big trip since going through breast cancer treatments. The entire staff, rooms, breakfast, service was AWESOME! You all made my stay one of my best, I was sad to leave it felt like family.
June 5, 2014
Rated 3.0 out of 5.0 by unhappy guest589 Staff not helpful
I had a difficult time booking the room, the staff tried to transfer my calls several times and I was actually on hold and able to hear them chating while I was waiting to be helped, I ended up hanging up and calling back before I was able to book a room. At check in the customer service was poor, the staff seemed more interested in their cell phones than helping us check into our room
June 3, 2014
Rated 4.0 out of 5.0 by Billslady0906 Quality of Room
My first room smelled like smoke, to which the clerk at the desk immediately moved me and upgraded me. The upgraded room had two pieces of trash on the floor, spider webs, and a piece of bacon in the hotel book that described their services. I was again moved, and the room was given to me for free. The service at the front desk was wonderful - a 10! Housekeeping did not meet my expectations and definitely needs help! The only reason that I would stay here again is because of the clerk at the front desk and how quickly she resolved the issue. Also, the quality of the bed was excellent.
June 2, 2014
Rated 5.0 out of 5.0 by Ballers Great place to stay
Very happy with the quality all the way around at this hotel, from the front desk to the parking we were very satisfied and would recommend it to all .
May 30, 2014
Rated 5.0 out of 5.0 by MrsDrLove2013 Always friendly staff
I like this HIExpress because it is close to River Park and that is where I like to visit. I come to town to visit relatives and do a little shopping to get away from work. This one, like the others I visit, has a very helpful, and friendly staff to help you when you check in. I look forward to my next visit soon.
May 5, 2014
Rated 3.0 out of 5.0 by Roger17 Uncomfortable beds and road noise
Hotel sits right on the freeway, beds seems like they have old mattresses, housekeeping does the bare minumin, Room was poorly vacuumed when I checked inn
May 4, 2014
Rated 5.0 out of 5.0 by Jack1197p Just like Home
I have been staying at this property for over 4 yrs. I forget to stop and appreciate the service and value of this Hotel. I am treated like family, their Staff is ready to serve. You will Not go wrong staying at this property.
April 26, 2014