Rated 4.3 out of 5 by 165
Rated 1.0 out of 5.0 Terrible, overpriced rooms
From the moment we got there, things were different than expected. This hotel was under construction. There was dust all over. Our check-in process was made nice and easy by the young lady at the front desk - this was probably the only good thing about this hotel unfortunately.
- The room size was decent, no complains here, just the bed needed more pillows perhaps.
- Bathroom was absolutely terrible. Even motels have better bathrooms than this location of Holiday Inn Express did. There are a lot of changes that need to be done to the bathrooms here. First of all, the floor - grimy and dirty - not clean and white. It also had a weird rigid texture to it. Did not feel classy or elegant - felt like I was staying at a cheap motel. Second thing I noticed which bothered me the most, was that there was no place to put our soaps/shampoos/conditioners. How can a bathroom not have a spot to put soaps and toiletries inside it? That is just terrible engineering. Last thing I was not a fan of, was the actual shower head - it was old and did not have any options to adjust the flow/speed. It was a disappointing shower experience for us. Holiday Inn Express let us down big time.
- When we called to get more toothpaste and an extra towel, we were told to come down and get it as there was no staff available. This was really really disappointing. We paid $122 for one night at this Holiday Inn Express to hear that they can't even deliver a fresh towel to our room?
Please tell me one reason why I should have been happy with my stay. Please tell me why you deserved to charge me $122 a night for that room? Please tell me why I should continue to give Holiday Inn Express my valuable business in the future?
December 16, 2014
Rated 1.0 out of 5.0 by Meghan G Construction in progress
I have never had an issue with IHG hotels. I should have been advised of the construction underway and that no amenities would be offered. At the very least, breakfast vouchers for the nearby IHOP should have been offered.
December 15, 2014
Rated 3.0 out of 5.0 by frequentvisitor18 Over all experience
Over all good.
Needs to improve Internet access to all floors.
Presently under construction, we can understand inconvenience.
Hoping to improve some breakfast choices.
December 14, 2014
Rated 5.0 out of 5.0 by comfy pillows great pillows
Everything was great, they were in the middle of construction so lobby was a bit of a mess.
December 14, 2014
Rated 4.0 out of 5.0 Staff helpful but internet connection nonexistent
This property was under renovation, so the lobby was being remodeled, but the staff was doing the best they could under the circumstances. We couldn't access the wireless network, even after a technician was called in to correct it.
December 12, 2014
Rated 3.0 out of 5.0 by Twebb517 Remodel
Seems like 6 months ago you had to replace the tile in the front entry and now are doing it again. This caused for check in to take three times as long. I was surprised that during a time where the guests have to work around construction that the rate is $20 more than normal. Beds and breakfasts are always great, this is why I say here about once a month. The only reason I sometimes stay elsewhere in Fresno and that is this location seems to make very big moves in price and the competitors across the street become more reasonable. Hopefully remodel wont take long and things will get back to normal soon.
December 8, 2014
Rated 5.0 out of 5.0 by neveradullmoment Comfortable bed, clean room, great food
I've always enjoyed staying at Holiday Inn Express hotels, and this was one of the nicest and cleanest of their establishments that I've visited.
December 7, 2014
Rated 5.0 out of 5.0 by mred39 Clean rooms, friendly staff
pleasant experience, had arrived prior to check and the service representative took my information and processed the check in, the assigned room was accommodating but faced the highway which was noisy during the night, was directed to a nearby park for my morning run
December 6, 2014