Rated 3.9 out of 5 by 55
Rated 5.0 out of 5.0 by Terri87 Comfortable bed and good pillows
Made reservation online. Very hard to get to the hotel it's on a very busy street. But a lot of restaurants that are walking distance. Even though its next to the freeway, could not hear the traffic in our room. Liked the pool area and loved the breakfast they offered.
July 16, 2014
Rated 2.0 out of 5.0 by Arevir Quiet and clean room
The room is spacious, clean and quiet even beside a highway 99. The only thing I have a problem with is the front desk staff which is not very professional at all. When I checked out the lady at the front desk which I didn't know by name is so gracious and very friendly. I asked her for my stay receipt and she didn't have it at that time and since I was on my way out I just asked her to email the receipt after I gave her my email address.
After a week no receipt came into my email so I called the reception desk and asked again to email to me. Nothing happened after a day or so.
I called back again and asked for the receipt and once again I was promised that I would get it in the next 5 to 10 minutes.
My final call was when I asked to speak with the hotel manager which she didn't do but rather asked me not to shout on the phone.
I did shout at one time since being a member of holiday inn for a lot of years I shouldn't be asking for a simple stay receipt for a week. Plain and simple. Holiday Inn has a reputation of giving receipts even before you wake up in the morning by sliding it under your room door.
Finally I got the receipt on July 10th after checking out on July 3rd.
This is not the kind of service I should be getting from Holiday Inn. The staff is very unprofessional and may need to be trained more to give professional customer service to their hotel guests.
That is the only disappointment I had with the stay and the gym which is so small and not enough equipment. No dumb bells or barbells nor weight machines.
July 13, 2014
Rated 5.0 out of 5.0 by Blacksnake Very clean appears brand new even if it wasnt, nice staff
As always HI Express was clean, staff was friendly, rooms were very nice and over all very nice experience
July 2, 2014
Rated 5.0 out of 5.0 by jetsetter92 Great service and very clean and comfortable!
Highly recommend staying here. Had a great stay and the guest service associates were very helpful and kind! Everything was very clean and nice and the beds were comfortable, slept well!
July 1, 2014
Rated 4.0 out of 5.0 by sumnerson Very nice hotel choice for Fresno
Overall, rated the stay as good. Only a few things took the rating down from Excellent. The bed was a bit hard for my comfort, as I'm used to a variable-inflation type mattress. For people who like a harder bed, it would probably be excellent. The only other thing was that the remote air conditioning control was a bit querky. I would suggest that a set of instructions should be included in the room service guide. For local fast food choices, there are several within walking distance. If you want someplace a bit nicer, driving a few minutes into Fresno will be required. Although I had a third floor room facing the highway, the room was very well sound-proofed, and never really heard the highway, even at night.
July 1, 2014
Rated 2.0 out of 5.0 by cherishedtiger Not the best and not the worst
Lots of noise from surrounding areas. You can hear everything going on outside your room and in adjoining rooms especially those above you. Unless you like very soft squishy pillows bring your own. Breakfast is available, but it wasn't that appetizing.
Your view choices are either the freeway, or a junk yard. Lots of fast food within walking distance, inn
June 30, 2014
Rated 3.0 out of 5.0 by Pete211 Okay
Hotel was just okay. Had a room very close to the freeway which was noisy most of the time. Breakfast room doors were closed rigth up until serving time, could not even get a cup of early.
June 30, 2014
Rated 5.0 out of 5.0 by wedding blues NIce hotel, Friendly staff
was located right off the highway, and close to fastfood places. the hotel is well kept and maintained. I was greeted by a young women who was very helpful throughout my stay with directions to places in fresno since I wasnt from around here, defininitly will come back to this hotel again. At first I was concerned about freeway noise but honestly didnt even noticed. although the ac unit had complicated controls but a staff member came up and showed me and it worked fine because it was a 100 plus degrees outside. Thanks fresno holiday inn express :)
June 25, 2014