Rated 4.0 out of 5 by 62
Rated 2.0 out of 5.0 by Arevir Quiet and clean room
The room is spacious, clean and quiet even beside a highway 99. The only thing I have a problem with is the front desk staff which is not very professional at all. When I checked out the lady at the front desk which I didn't know by name is so gracious and very friendly. I asked her for my stay receipt and she didn't have it at that time and since I was on my way out I just asked her to email the receipt after I gave her my email address.
After a week no receipt came into my email so I called the reception desk and asked again to email to me. Nothing happened after a day or so.
I called back again and asked for the receipt and once again I was promised that I would get it in the next 5 to 10 minutes.
My final call was when I asked to speak with the hotel manager which she didn't do but rather asked me not to shout on the phone.
I did shout at one time since being a member of holiday inn for a lot of years I shouldn't be asking for a simple stay receipt for a week. Plain and simple. Holiday Inn has a reputation of giving receipts even before you wake up in the morning by sliding it under your room door.
Finally I got the receipt on July 10th after checking out on July 3rd.
This is not the kind of service I should be getting from Holiday Inn. The staff is very unprofessional and may need to be trained more to give professional customer service to their hotel guests.
That is the only disappointment I had with the stay and the gym which is so small and not enough equipment. No dumb bells or barbells nor weight machines.
July 13, 2014
Rated 5.0 out of 5.0 by Blacksnake Very clean appears brand new even if it wasnt, nice staff
As always HI Express was clean, staff was friendly, rooms were very nice and over all very nice experience
July 2, 2014
Rated 5.0 out of 5.0 by jetsetter92 Great service and very clean and comfortable!
Highly recommend staying here. Had a great stay and the guest service associates were very helpful and kind! Everything was very clean and nice and the beds were comfortable, slept well!
July 1, 2014
Rated 4.0 out of 5.0 by sumnerson Very nice hotel choice for Fresno
Overall, rated the stay as good. Only a few things took the rating down from Excellent. The bed was a bit hard for my comfort, as I'm used to a variable-inflation type mattress. For people who like a harder bed, it would probably be excellent. The only other thing was that the remote air conditioning control was a bit querky. I would suggest that a set of instructions should be included in the room service guide. For local fast food choices, there are several within walking distance. If you want someplace a bit nicer, driving a few minutes into Fresno will be required. Although I had a third floor room facing the highway, the room was very well sound-proofed, and never really heard the highway, even at night.
July 1, 2014
Rated 2.0 out of 5.0 by cherishedtiger Not the best and not the worst
Lots of noise from surrounding areas. You can hear everything going on outside your room and in adjoining rooms especially those above you. Unless you like very soft squishy pillows bring your own. Breakfast is available, but it wasn't that appetizing.
Your view choices are either the freeway, or a junk yard. Lots of fast food within walking distance, inn
June 30, 2014
Rated 3.0 out of 5.0 by Pete211 Okay
Hotel was just okay. Had a room very close to the freeway which was noisy most of the time. Breakfast room doors were closed rigth up until serving time, could not even get a cup of early.
June 30, 2014
Rated 5.0 out of 5.0 by wedding blues NIce hotel, Friendly staff
was located right off the highway, and close to fastfood places. the hotel is well kept and maintained. I was greeted by a young women who was very helpful throughout my stay with directions to places in fresno since I wasnt from around here, defininitly will come back to this hotel again. At first I was concerned about freeway noise but honestly didnt even noticed. although the ac unit had complicated controls but a staff member came up and showed me and it worked fine because it was a 100 plus degrees outside. Thanks fresno holiday inn express :)
June 25, 2014
Rated 5.0 out of 5.0 by jasD87 Great stay and good value.
Had a great stay at this hotel, the staff was nice and the breakfast was also good!
June 24, 2014
Rated 5.0 out of 5.0 by Mrs. Jorden-Glenn Great Service
I have been staying at this hotel every few months and it's great. I love their late check-out policy.
June 20, 2014
Rated 5.0 out of 5.0 by Naw its ok Great Stay
Fit my business needs, good breakfast, nice clean rooms. Lots of food places to chose from within walking distance great access to Hwy 99.
June 19, 2014
Rated 5.0 out of 5.0 by cjw55 Great experience at HI Express
Comfortable room environment, quiet, and great breakfast.
June 12, 2014
Rated 4.0 out of 5.0 by Cobra268 Nice looking rooms and clean
stay was decent and is one of the nicer hotels in area
June 10, 2014
Rated 2.0 out of 5.0 by MXDennis Extremely Noisy
The location is good. But that is precisely the hotel's problem, on one side you will hear the freeway all the time, and on the other you will hear lots of trains making noise all night long.
If you don't have trouble sleeping it will be ok. If you are a noise sensitive person, look for another location.
April 14, 2014
Rated 2.0 out of 5.0 by Tommy T. Overpriced and nothing special.
I arrived late, 11:30pm, and was told the only room left was a suite... The parking lot was only 40% full. Needless to say, the suite was overpriced and the view from the suite was a scenic part of the building's roof. I was exhausted and tired and took the room out of convience, otherwise would have definately gone elsewhere.
The front desk had no bottle openers. The staff swore there were nine bottle openers recently.
Breakfast was as good as any Holiday Inn Express.
March 24, 2014
Rated 5.0 out of 5.0 by JCK1957 Nice place to stay and the service was excellent too
I had a grate stay there I had to do some work there in town and this was the best place I found and it turned out the best place to.
March 16, 2014
Rated 3.0 out of 5.0 by Brassblower No Surprises
Holiday Inn Express continues to deliver a consistently great value for me. I spend about 3-4 nights per WEEK on the road all along the west coast, and I choose HIExpress almost exclusively due to the value that they offer. Sure, I'd like to see better fitness equipment and more variety in their free breakfast, but the prices are awesome, the rooms are clean, quiet, and safe, and rarely do I have a problem.
February 15, 2014
Rated 5.0 out of 5.0 by floyd65 Relaxing stay
arrived, promptly provisions made. courteous staff,
nice and quiet relaxing rest.
February 5, 2014
Rated 3.0 out of 5.0 by Luke14 Just about average in every way.
This is your typical HIE. Nothing fancy. Everything was just OK. I've stayed at much nicer HIEs. For a Gold Elite Member, I was surprised they gave me a room with a window facing the loud highway instead of the quieter other side. Not a great part of town, but not horrible. Quick access to HWY is nice.
February 3, 2014
Rated 5.0 out of 5.0 by whdlsn Great Property
I stay at a number of HIE locations in our business travels. This location is my favorite. Great staff and they do a great job. Yes, I tell others to stay here as well.
February 2, 2014
Rated 4.0 out of 5.0 by C. W. Fresno South
This is a very nice facility. Free breakfast was always ready on time, fresh, and delicious. Very nice beds and tv. Had a little problem with the air/heat unit but the great staff took care of it. Would definitely recommend and would come again.
January 15, 2014
Rated 5.0 out of 5.0 by jiim12 Great stay, Again!
hotel is always up to my standards. staff is friendly and professional.
December 26, 2013
Rated 4.0 out of 5.0 by BusyBeeworker1 Business Trip
I was pleasantly surprised – did not know what to expect due to some reviews I had read but my stay was very comfortable! I do agree that there is a humming noise from the air conditioner units outside but for me it wasn’t a big deal – it didn’t interfere with my sleep – neither did the occasional train that went by. They were quick. I didn’t hear any traffic which was really nice. Great staff – and the whole building smelled “fresh” which is unusual for a hotel LOL. Everything appeared to be clean in the room to the hallways etc.
Cons: breakfast was a big disappointment. I did like the pancake maker. It would have been better with fresher food instead of instant eggs, weird bacon and really, really salty gravy. Food was cold and biscuits dried out. I would recommend you examine your breakfast and try to improve that . I stayed for three days and it was the same poor quality each day.
Lastly – you really need to add a little table or something in the bathroom – there was NO counter space – hello! Have you ever seen what a woman packs for the bathroom???? There was plenty of room in the bathroom that I had to have a little table of some sort next to the sink or even over against the wall.
If I have to return to this location for business – I will consider staying here, but only if my stay is short because I couldn’t handle the bad breakfast and no room in the bathroom for very long.
December 24, 2013
Rated 3.0 out of 5.0 by redsox20042007ws fresno south
Hotel location is fantastic for food, lots within walking distance. Housekeeper asked me to leave room, while she cleaned. Not cool at all. I was doing work on my laptop. I was also sick with stomach flu. I was confined to my room for 3 days, unable to work Mon or Tue, and your housekeeper asks me to leave my room. You also need housekeepers that speak some English, I had asked her to clean the bathroom, and leave the bed. She proceeded to strip and make the bed, when I said to leave it alone.
December 14, 2013
Rated 4.0 out of 5.0 by Papadawg Still best location in Fresno
I have stayed in several other locations in Fresno and this one is still my favorite. Near downtown yet far enough away and freeway access is great. Food locations for a quick bite are within walking distance.
December 7, 2013
Rated 4.0 out of 5.0 by tntxprt Quiet, Comfortable, Cozy
This was a new, clean, spacious Holiday Inn.
Hot Tub was cooking hot - perfect for the cool evening.
Wish the pool had been heated . . .
Good breakfast with plenty of choices.
Room was spacious, clean, quiet, well kept, and a VERY nice bathroom.
December 4, 2013
Rated 5.0 out of 5.0 by TariM Great Hotel for a Group
We were with a band group. The staff went out of their way to make our stay a fabulous one! They were extremely helpful, getting us anything we needed, assisting with a b-day celebration for one of our kids, and went out of their way to assist with a food allergy. I would stay here again in a heartbeat!!
November 27, 2013
Rated 4.0 out of 5.0 by MD11Mike One of the better ones.
Nice clean hotel with helpful staff, very nice room and one of the better breakfasts I've seen in this type of establishment. The only negative is probably just part of the world today, but as much as I enjoy HIE properties, I think they are a little expensive for what you get.
November 19, 2013
Rated 5.0 out of 5.0 by Wreck Great truck parking out back and lots of fast food close by
only thing that was missing would be guest laundry.when in Fresno I will stay again
October 8, 2013
Rated 5.0 out of 5.0 by travelor66 Staff is always so accomodating and helpful. In 3 years, I've always been treated properly and they never fail to help.
Front desk staff are always properly trained. Smiling and welcoming. After long days, they make you feel very much "at home". Particular nod should go to the lady who works the breakfast buffet. Always smiling and works very hard to keep the area clean and well stocked. Super people. Rooms are always cleaned impeccably. The Manager, JT, is 100% customer oriented and a true professional. The overall staff makes my stays comfortable and I look forward to being there. I wouldn't stay anywhere else in Fresno. Thanks for giving me the opportunity to express my feelings. Great job!
September 30, 2013
Rated 5.0 out of 5.0 by Tandrag Great Hotel and Staff
The staff is always willing to go over and above to make you feel at home
September 27, 2013