Rated 3.9 out of 5 by 101
Rated 3.0 out of 5.0 by Jazzim Change Needed
I am a Platinum Ambassador and travel a tremendous amount staying only at IHG brand hotels. Additionally, this is the first review I have ever done, but this hotel needs reviewed. The property is beautiful, rooms are great and it is well located. However I have never been in such a dirty hotel in my life - rooms, hallways, elevators, it was horrible. There are stains on the carpets in the hallways, my bathroom door had had something thrown all over it, toilets were dirty, etc.
If this were my hotel, I would be embarrassed.
July 28, 2014
Rated 5.0 out of 5.0 by LindaKM Frisco
Wonderful. Was impressed with the modernness, amenities, and cleanliness. The staff was very accommodating as well. I would recommend to anyone traveling in the area.
July 25, 2014
Rated 5.0 out of 5.0 by me888 R and R in Frisco!
This is not our first time here stopping for a day or two between job assignments. Wonderful place to rest and relax. Easy to drive in and out as we travel through the metroplex. The staff goes out of their way to please each request. We will return every time we are in this area. Shopping and dining are just minutes away from this lopcation. We will be back soon!
July 25, 2014
Rated 5.0 out of 5.0 by SoftballMom35 Great for a group!
We had to find last-minute accommodations for a group of 14 families, and Nikki (sales manager) came through for us!! She was responsive, helpful, approachable and proactive. I couldn't have managed to get it all done without her! The hotel staff were polite, helpful and always willing to go the extra mile :)
July 23, 2014
Rated 4.0 out of 5.0 by RaviY Internet service poor
Internet wi-fi service is very poor. Signal strength is not good and not consistent of the connection. It is asking frequently authentication and unable to continue the work in the long hours. It should be taken authentication one time a day in the check in period.
July 23, 2014
Rated 4.0 out of 5.0 by Jones1234 Nice Place
This was a nice quiet place to stay. The staff was friendly and helpful. The only complaint I had was that the coffee was never hot. I stayed three days and every day the coffee was luke warm. The fitness center was better than many I have been at.
July 18, 2014
Rated 3.0 out of 5.0 by DrColin HIt and Miss
A newly renovated hotel that smells a bit like an old hotel that has been renovated but not cleaned.
The room cleaning is hit and miss. One day there won't be any coffee packets, and the next day the trash is not emptied. Overall this was not really bad, and I didn't have the feeling that the place was unclean.
Having the shuttle drive people around instead of renting a car worked - but only sort of. Calling for a pickup left me sitting in the heat for more than an hour on one occasion.
The highlight was the breakfast. Scrambled eggs, pancakes, sausage, with biscuits and gravy. (I know about good biscuits/gravy) A variety of cold things along with that. I would like to have a strong cup of coffee - it was all watery to me.
July 14, 2014
Rated 4.0 out of 5.0 by nick890 Good hotel
Overall it is a good hotel. Lot of parking and located in a nice area with low traffic and lots of places to eat nearby. Had coffee and hot water for tea as well as drinking water in the lobby all the time.
Hotel staff was friendly.
Gym - needs cleaning. Water dispenser was empty the whole week and there were no towels one day in the gym. There should be some disinfectent wipes to wipe down the equipment (for patrons)
Breakfast: more like continental with cereals, milk, fruits, yogurts etc. There were eggs but... Juices were from machine and not good. Coffee was not very good most times (watered down) but the staff was there to keep things clean and stocked.
Room: overall fairly clean. Bathroom could be cleaner. Mirror and door should be wiped down each cleaning! When I arrived the bathroom door wasn't exactly clean but it is a hotel!
Overall good place to stay.
July 14, 2014