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Rated 4.1 out of 5 by 176 reviewers.
Rated 4.0 out of 5.0 by Staff very friendly Staff was very friendly. There was some issues with a leak but the staff was staying on top of it. Did not use the shuttle service because they didn't start it until 8:00am and I had to be at another location by 8:00am. The room was clean. January 27, 2015
Rated 5.0 out of 5.0 by Great Hotel Thanks for an excellent business stay! Great location and clean rooms. January 27, 2015
Rated 5.0 out of 5.0 by beds are the best stayed in the hotel a couple of nights and it was the best sleep i have had in a while!!! bed was very comfortable and the pillows.....wow the soft ones were made just for me!!! the breakfast was great. kids loved the pancake machine!! nice selection of fruit, cereal hot and cold, and of course biscuits and gravy!!! January 26, 2015
Rated 5.0 out of 5.0 by The Overall Experience was perfect This Place is Top Shelf ! I can not say enough about the accommodations and the staff as well as the facility as a whole. The only thing I could complain about would be the Car Alarm going off at 6:00Am but this is out of the staff's control so no harm done. January 26, 2015
Rated 2.0 out of 5.0 by bed old and fell in holes on bed I have stayed at many of your hotels around this country and others but this one is a little under the weather for comfort. They could use some new staff and some that will listen. When we arrived we were able to look around because no one at front desk. Didn't have a way to ring her or get her attention. She did get us a room on the first floor and we were able to get right in after she arrived to help us. The heater could not be controlled, and finally turned the A/c on in 24 degree weather to get comfortable. pillows were hurting my neck and usually there are different types that you can change till you find one that works. Lots of noise the first night sounded like they were tearing up the floor above us. Back door to outside by room crashed every time someone entered. Ask to look into the problem they never did. Dirty hallway floors and other things that were not in order. It was usable but not the Normal Holiday Inn Express that we are use to. January 9, 2015
Rated 4.0 out of 5.0 by Nice hotel and clean rooms Clean hotel and clean rooms in nice area. Wireless internet is terrible, smartphone and laptop could not keep a connection. January 5, 2015
Rated 5.0 out of 5.0 by Great room and service The room was very clean and the bed and pillows were very comfy that I just wanted to stay in and relax. Good hotel to stay at. December 29, 2014
Rated 5.0 out of 5.0 by Great Christmas This was our second time to stay at HIE Frisco. We stayed 3 nights as we were in town for Christmas. Just like our first stay, everything was wonderful. The staff was friendly and assisted with special needs that arose. We highly recommend this HIE to others. December 29, 2014
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