Rated 4.1 out of 5 by 213
Rated 2.0 out of 5.0 by suzy2015 NOT A GOOD EXPERIENCE
My experience at this hotel was not good. The hotel is not the problem. I feel their staff is not properly trained in customer service care. The front receptionist was very rude. There was ants in my room and water coming in from the window and onto the AC unit. They did not want to hear my concerns. They automatically assumed I wanted a refund and that was not the case. I just wanted my concerns to be addressed so that no other family would have to go through what me and my family went through. Me and my kids were bitten by ants several times. I was told I was making it all up, in order to get my money back which is not true.
I will never forget the way I was treated and the way the hotel manager and front receptionist made me feel.
May 20, 2015
Rated 5.0 out of 5.0 by Wildcat 71 Tornado
Sriens went off but no one from hotel came to get people out of rooms
May 13, 2015
Rated 4.0 out of 5.0 by GD25 Updated hotel, friendly and effecient staff
Here on business with three other associates, all commented how nice the rooms were.
May 8, 2015
Rated 5.0 out of 5.0 by ttwebb Nice location and good value
Excellent. Very happy with this hotel. I will be using this one again.
May 6, 2015
Rated 1.0 out of 5.0 by Displeasedproritymemb1 Appalled/ Void this property
I can't believe after writing a long response of the terrible experience I had with the hotel staff to INCLUDE WEEKEND MANAGER, I got a generic hotel staff response of "I'm sorry, wish you brought it to our attention." It's like talking to the wall. The weekend manager caused 90% off the problems in the first place and my issue WAS BROUGHT TO YOUR ATTENTION. Had to call 1-800 people too and they spoke to you. Obviously the generic response was written by the person my complaint was about, Donna. Do yourself a favor and stay anywhere but this property!
May 3, 2015
Rated 3.0 out of 5.0 by Colonel76 Nice place to relax
I'm always travelling due to the nature of my job and work in my hotel for my reports. When I entered the room, I was impressed but not for long to disappoint.
If you want to relax, this is the place to be but if you relax and work remote on this hotel using their internet, this is not the place.
The internet here for me is slow, at first..it took 5 - 10 secs to load the website to log in. I was downloading and uploading files, it took 30 minutes to finished. I already complained about the internet but nothing happened, it was still slow.
I tried the LAN port inside the room but it was not working as well.
Hopefully they can do something on this,
May 2, 2015
Rated 5.0 out of 5.0 by Pill63 Great service and excellent room
It was a great stay of one night during my recent business trip to Dallas. The room was exceptionally clean, comfortable and quiet. The front desk staff were friendly and helpful.
April 30, 2015
Rated 5.0 out of 5.0 by Tiff1234 comfortable bed and great service
All staff was friendly and room was clean and comfortable. Bed was comfortable as well. Wish there had been a garbage can in bathroom and better lighting throughout the entire room but it wasn't something that would make me not come back in the future. Also the rooms were late in being available for check in but the staff was very kind about it.
April 30, 2015