Rated 3.8 out of 5 by 59
Rated 2.0 out of 5.0 by mariokim Bad experience.
Where to start?
AC did not work properly. I reported it after the first night, but it was all the same the second one. I'm attaching a picture so you can see one of the issues with it; filters were ALL dirty, and I mean peanuts, dirt and dust dirty. Thermostat could not be properly adjusted, or vent kept on running.
I had to call staff at midnight because guys next door were fighting over money... sorry, I couldn't avoid hearing it! At 6 am, kids running on hallways slaming doors. After a few times I get up and go out to call them and see that hotel personnel were right outside dealing with some lights or vents, and DIDN'T do anything about it.
When we checkout, the girl at front desk didn't really showed much interest on my complains; the manager came out, but still... since it was a rewards nights for a Platinum member, she couldn't offer any discount.... PLATINUM MEMBER! It means we try to use you brand as much as possible, or at least so far.
June 14, 2013
Rated 2.0 out of 5.0 by Allen51 comfortable bed amenities bad
I walk with a cane which I asked to be on highest floor but to my knowledge didnt no ice machine wasnt working on my floor. Then this was the first hotel ever that did not have speed channel. I missed the all star race thanks to this hotel. I will not be back but you open the doors for me to ask for now on. I stay down the street acouple blocks quite often they have it and I thought I would try something different how dissapointing!!! When leaving next morning the 2 girls at front desk didnt care if I was there or not very rude. When I leave other establishments they all ask me how my stay was but not this one!!!! Wont be back!
May 24, 2013
Rated 5.0 out of 5.0 by MMO007 clean rooms, fair price, outstanding staff
I would highly recommend this motel. There is plenty of shopping, very safe, rooms are clean, the price is right, and the staff is extremely friendly and helpful.
We didn't know the area, and the front desk printed out map quest maps so we could find restaurants, and a specific store we wanted to shop.
May 19, 2013
Rated 4.0 out of 5.0 by Kimbee Pool not heated
The hotel looks great and clean . It has a modern feel to it. However my kids did not enjoy swimming in the pool because it was not heated and no jacuzzi.
May 17, 2013
Rated 5.0 out of 5.0 by Lamar06 Amazing Staff
Paul, Ashley and Carla were more than accommodating as we prepared a surprise party for a family member. The facility was great but the attitude and professionalism of the staff at this location made me a HIE customer for life.
Paul actual worked the front desk and yet managed to check with us to make sure that we had everything that we needed...ice, trash emptied, serving pieces.
Amazing and a model for what an employee in the service industry should be.
May 17, 2013
Rated 5.0 out of 5.0 by Nancy68 Great Customer seervice
Friendly staff went above and beyond to help us find restaurants and locations where we needed to go.
May 10, 2013
Rated 5.0 out of 5.0 by richard76227 good service
A very pleasant person named Ashley helped take away my very bitter experience we had at the Holiday Inn in Phoenix 3-22 - 3-25 which still has not been resolved even after repeated calls to the manager who never seems to be around and an official complaint lodged against them with a ref number of 36354190 and a request to contact us for a resolution.
We felt we would give HI another try and your person Ashley calmed my frustration. She deserves an "atta girl"
May 3, 2013
Rated 5.0 out of 5.0 by Batmanx007 Great staff
I've stayed at this property twice now. Each time I've been impressed by the staffs professional and upbeat demeanor. My room has always been well cared for, and clean. My only complaint would be with breakfast items. I'd like to see maybe some turkey bacon, or turkey sausage.
May 3, 2013
Rated 5.0 out of 5.0 by duckbrown Excellente
only pros I have for this hotel.... the rooms are very nice and clean, wifi connection very fast, but the most important is that is located in a safe and nice area
April 29, 2013
Rated 5.0 out of 5.0 by Perezbunch6 More than expected!
Good value for money. Very nice modern details. The beds and pillows were super comfy.The breakfast buffet was good. Good restaurants, shopping near by. One of the reasons we booked here because we wanted to be close to IKEA for shopping. We drove from Abilene,tx to frisco in about 2 1/2 hrs. We are for sure staying here again, as a matter of fact we are planning our third trip in a few weeks.. You will not be disappointed staying here. Service was great, we asked for a roller bed ( had an extra guest) when we came back from dinner the roller bed with sheets and extra pillows were in our room. we had 2 adults and 4 kids age 16,13,10 & 5. everyone was comfortable in the room.
April 28, 2013
Rated 5.0 out of 5.0 by abcd123 Best Manager in the Chain
We always receive excellent service starting with the Manager, Al ... and including Traci at the front desk. They make us feel welcome and part of the "family".
I'd hate to see Al move, but he needs to be in Corporate Management.
April 19, 2013
Rated 5.0 out of 5.0 by TenaMarie Would stay there again!
I was very surprised how nice and new this hotel was. The room was VERY clean, the beds where super comfortable. They even put two firm and two medium firm pillows on each bed so you could chose. Water pressure was great. My only complaint might be the vanity area in the bathroom was pretty small but we made due! Very nice hotel in a great location in town!
April 12, 2013
Rated 3.0 out of 5.0 by lnk86 Frisco HIE
Nice property, although I wasn't recognized as a Platinum member, not given a water or snack or upgrade availability. Guest service clerk was very nervous and not ready to be working on his own. Couldn't answer any questions regarding the surrounding area. Beautiful, clean property. All housekeeping staff seemed to park right at the front entrance when they arrived in the morning - thought that was odd, since as a guest I had to park down along the side of the building.
April 9, 2013
Rated 5.0 out of 5.0 by Okiejim Great Stay
We enjoyed our stay in Frisco. We stayed at this motel when it was a Holiday Inn. It was great then and Holiday Inn Express has continued this policy. Steve and Ashley at the front desk were very helpful. If we visit Frisco we will stay at this Holiday Inn Express.
April 3, 2013
Rated 5.0 out of 5.0 by Topdog53 Fantastic property
Great bed, great pillows wonderful experience would recommend this hotel.
March 31, 2013
Rated 5.0 out of 5.0 by Neece426 100 percent Quality and Service
My family and I stayed at the hotel for one night to be a little closer to Grapevine Texas. Upon check in the front desk clerk was very helpful, resourceful, and courteous. We had two rooms and both rooms were clean and spacious. The hotel is centrally located close to freeways and a mall. Lots of eatery were nearby which was also nice. Breakfast was also a treat as my children enjoyed the pancake maker and the cereal selections offered. The food was great and cooked to perfection. I would highly recommend this hotel as I already have to some family members. Management was great as well. Thanks for a great stay.
March 22, 2013
Rated 5.0 out of 5.0 by BuddyOne Great staff
Highly recommend... First time but I will be back. The staff was very friendly and welcoming. The hotel looks great, especially the breakfast area.
March 21, 2013
Rated 4.0 out of 5.0 by KCFM good location
Hoiday Inn Express in Frisco, Texas is a great location, a clean hotel with friendly help
March 19, 2013
Rated 5.0 out of 5.0 by TX300WSMHunter Great Location
New hotel, so it was as expected. The location is excellent with many places to eat in the area whether it be one of the places that are just blocks away or if you head a couple of exits down the toll road to Legacy. Great area! The only negative is that the lobby almost seemed unfinished or as if it were missing something. Perhaps its the exposed desk that appears to be sitting in the middle of lobby without any barriers. Staff was extremely nice and I will be staying here on my next visit through the area.
February 12, 2013
Rated 5.0 out of 5.0 by usmcsnuffy Great Sevice
a great place to stay!!!, the staff was attentive to our needs, the breakfast was great. I have stayed here twice.
January 15, 2013
Rated 5.0 out of 5.0 by Joyman1 Only Great Things to Say
This was one of the best weekends of Christmas shopping and wife’s Birthday celebration ever spent in Frisco. It was my first of many stays at this hotel. It is close to everything you could want or want to do. The evening desk was amazingly nice and her smiles made our return each evening very welcoming. She should train others in service. Thanks and I will stay here every visit to Frisco.
December 21, 2012