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Rated 3.7 out of 5 by 103 reviewers.
Rated 2.0 out of 5.0 Not so great for a Holiday Express We stayed at Holiday's up and down the east coast and this one was not up to par. No soap in the bathroom, no glasses and sheets were actually scratchy. Each time we went to the service desk for missing items, the desk clerk was outside on a break and we had to ask her to come in. We will continue to stay at Holiday Express but not this particular one. October 28, 2014
Rated 3.0 out of 5.0 Great breakfast and good service. I have always had great service when I stay at Holiday Inn Express. My only complaint about the room I stayed in was that the heater/air conditioner in the room did not work right. The fan would run even when the unit was off. I could not get a comfortable setting, either it would be to cold or too hot. I did not notice this until it was late at night and I did not want to make a big deal about it because everything else was great. October 28, 2014
Rated 4.0 out of 5.0 by Comfortable bed and GREAT pillows!!! Was in Fultondale for a convention and have found this to be a good place to stay, right off the interstate, with comfortable beds and awesome pillows. The complimentary breakfast is just an added bonus. October 27, 2014
Rated 1.0 out of 5.0 by Room reservation not saved We made reservations online for two nights , We drove 12 hours' When we arrived we were told a that our room had not been held for us. No rooms available and rooms were first come first serve. We had to find a room with another hotel chain at 8:00 PM at night. Nothing special by staying here. We were never welcomed as a IHG Rewards member. We only stay at IHG Inns and have never been let down this bad as this hotel did. October 26, 2014
Rated 1.0 out of 5.0 by Terrible Management Had a contract with this location for 50 or more rooms for 2 nights. They threw half of the conference members out after one night due to what they said as a "computer problem". I will never stay at this location again. October 21, 2014
Rated 5.0 out of 5.0 by JUST HAVING A GREAT TIME WHAT A GREAT STAFF!CLEAN FRESH AND UNCOMPLICATED. EVEN THE GENERAL MANAGERGREATED US IN SUCH A WARM AND FRIENDLY WAY. October 17, 2014
Rated 1.0 out of 5.0 by Keep going to a clean hotel! Let me start by saying the staff was very nice at this location and it has a nice new facade but that's the only bright spot for this hotel! We walked into Room 100 last night to find it had a very loud smell of Mildew which was so bad both our noses stopped up throughout the time in the room. It was also very damp when we laid on the bed's the sheets and pillows felt wet all night. It was so late 12:30am we overlooked it and went on to sleep anyway only to wake up to the sound of a toilet above us flushing and sound of water dripping/splashing! Upon walking in our bathroom we found a large puddle of water on the tile & toilet and more drips of what I'm sure was raw sewage coming from the vent fan and ceiling around it. There is no way this hotel is up to Holiday Inn standards! October 17, 2014
Rated 5.0 out of 5.0 by Great Staff and Clean Comfortable Rooms Really felt comfortable and treated very well. Staff was friendly, courteous, and attentive to all of our needs. Breakfast was very good and breakfast staff was excellent. Great place to stay! October 16, 2014
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