Rated 3.0 out of 5 by 24
Rated 4.0 out of 5.0 by Reviewer2013 Review2013
The location of the hotel was good. The front desk was not able to look up my Priority Club number and did not recognize my company discount (both of these items were easily found/used at another HI Exp on the same trip). The desk told me that I had to call Priority Club to get my number...(the HI Exp in a nearby state was able to look it up). The room was adequate. The night light near the bathroom was a nice touch. The popcorn and cookies were also a nice welcome. Even though the desk said they would make more popcorn...they didn't. Minor issue. Not a bad hotel to stay over on while traveling. Could be better with more training for the staff.
June 4, 2013
Rated 2.0 out of 5.0 by sharon1975 Our room smelled like a basement
As soon as we walked in the musty smell was really bad. It needed a dehumidifier.
Breakfast had no fruit options at all but had plenty of pastries.
The staff ignored me when I asked for some hot water for cocoa and didn't let me know that she had filled the water so I thought that was a bit rude.
Won't go out of my way to ever stay here again!
May 24, 2013
Rated 2.0 out of 5.0 by Gme1 Not the best Holiday Inn Express
Bed firmer than the last few we've stayed in, very nosy including hearing people walk above you and talk in the room beside you. Appliances so nosy they disrupt your sleep. We have always had great rooms in other locations just not this one.
May 4, 2013
Rated 4.0 out of 5.0 by bubbaspapa adequate
The place was adequate for an overnight while traveling. The site seems to be showing some wear and tear. Clean enough but could use some paint. Did not get recognized a priority club member. Desk couldn't run credit card and even had trouble running a second card. (First card worked fine a the local gas station next morning.) Your card reader had problems on a previous stay.
April 27, 2013
Rated 5.0 out of 5.0 by Housierette Great Staff!
Thanks to Marlon we were able to fill out forms and return them in a timely manner. This meant we bought a house! Couldn't have done it without him! He sure knows customer service. Thank you for hiring competent and helpful employees. All were most kind and friendly.
April 9, 2013
Rated 1.0 out of 5.0 by JLL2013 Unpleasant Stay
1. Desk chair collapses to its lowest setting
2. (3) lights unplugged
3. No alarm clock
4. No soap
5. I turned off the HVAC unit and it still ran
6. Asked if they had a business center I was informed that they did but no printer. I needed to print some documents.
7. Elevator out of service no signs and it was apparently out of service the day before 11pm. I was leaving around 6am the following day.
8. Vending machine took a dollar of mine.
9. No help from the person at the front desk on knowing all of the secrets on how to use the vending machines on the first floor after making (3) trips to the front desk.
March 27, 2013
Rated 1.0 out of 5.0 by revsis Poor room conditions
In first room the front door door would not lock. The telephone would not work' no dial tone. TV remote would not function. The water in the bath roard loudly when turned on. We were then moved to another room (King suite). The phone had no dial tone but everything else was OK. Front desk lady was very nice and accommodating. We will not stay here again. The radio alarm did not function.
March 25, 2013
Rated 1.0 out of 5.0 by Retired1 Noisy heating unit
The first room we were given had been smoked in all though it was supposed to be non smoking. The front desk person did graciously give us another room and brought us the key. The heating unit in this room was so loud it vibrated the floor. We had to turn it off during the night even though the temperature was in the 30's outside. The rooms need remodeling.
March 9, 2013