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Rated 3.7 out of 5 by 103 reviewers.
Rated 5.0 out of 5.0 by Best all around staff. This was the greatest staff I have ever dealt with at any Holiday Inn Express. I believe because your front desk and management staff their professionalism all department follow the lead. The breakfast server was the best. She kept the food fresh and I so appreciate her and her service. Everyone we interacted with were simple great. Please reward them October 15, 2014
Rated 4.0 out of 5.0 by Comfortable bed. Good customer servce Great room at a great price, will stay again. Breakfast was really good and the staff was very helpful. I travel to this area a good bit for for business and I will definitely stay again. Thank you Holiday Inn for providing comfort away from home! October 7, 2014
Rated 5.0 out of 5.0 by Friendly staff Everything was clean, the staff were friendly and helpful, and we had no trouble parking. Overall, everything was exactly as expected September 30, 2014
Rated 5.0 out of 5.0 by Peaceful Night After being weary after traveling, we stopped here to spend the night and have dinner. It was clean, close to restaurants, and provided us with an excellent place to stay. September 22, 2014
Rated 5.0 out of 5.0 by staff care I was contacted by desk manager to check and see if room was suitable. I called night manager later to check on the door that connected to the room adjacent to mine. I was concerned that it didn't fit securely into frame. She reassured me of details involved in that area to relieve my worry. September 15, 2014
Rated 1.0 out of 5.0 by Cockroaches in my room The staff was friendly and pleasant. The facility is dated and not well maintained. The exterior needs repair and the interior needs renovation.. I also had multiple cockroaches in my room which I did report during my several day stay. September 7, 2014
Rated 3.0 out of 5.0 by Comfortable bed and great service. Everything was to standard except the room smelled of mildew September 3, 2014
Rated 5.0 out of 5.0 by Great Stay The hotel was nice and quiet. I actually had a room across from the elevator and never heard it. The staff was very courteous. The breakfast was the typical HIE breakfast. Everything was clean and neat. I would definitely stay here again when in the area. August 25, 2014
Rated 4.0 out of 5.0 by average hotel experience reasonable value. Hotel should periodically check drain flow. Very loud ceiling noise from room above us. Needs more sound proofing. Room was clean and bed very comfortable. Good breakfast August 22, 2014
Rated 3.0 out of 5.0 by Staff Excellent and friendly. Tell the staff that worked the night I checked in they were outstanding. August 19, 2014
Rated 3.0 out of 5.0 by good price booked online, got a good rate, beds were fair as was the breakfast, staff was friendly, there was contruction by the pool and kinda messy. Only one person working, on a busy Friday night, so they were unable to get cribs to our rooms prior to our arrival, baby cribs were in good shape. August 13, 2014
Rated 5.0 out of 5.0 by Great The staff was great and the hotel was wonderful! We will stay again if we are ever in the area. August 12, 2014
Rated 5.0 out of 5.0 by Helpful Suggestion. The room we stayed in is a handicap accessible room. It was a great location (right up front near the lobby and dining area). One difficulty we faced was the fact I had to crawl under the table to plug in our computers. I would recommend/suggest that you install lights/desk lamps that have the 110 plug-ins in order to make connecting computers/phone charging more convenient to the user (the person(s) renting the room). This is a suggestion and not a slight as the service was par excellence. The staff were very courteous, warm, personable, and only sought to please us every way they could. They all had smiles and acted like they were grateful to have jobs with Holiday Inn. View this as a help not a criticism because we will continue to book our trips with Holiday Inn in the future. God bless and our wish is that Holiday Inn continues to be the premiere chillaxin' station across the nation and abroad. Chillaxin = Chilling & Relaxing, thus Chillaxin' station. August 10, 2014
Rated 4.0 out of 5.0 by bathroom floors could cause liability issues if someone falls We had a great stay at the fultondale Holiday Inn, the only issue was the bathroom floors are not rinsed properly and I had to use bathmat to wipe floor because your feet will slide out from under you, its almost as if they are coated with something. The staf are great everything else seemed fine. August 8, 2014
Rated 5.0 out of 5.0 by Staff Staff was excellent. Manager was excellent. Will stay again. August 4, 2014
Rated 5.0 out of 5.0 by nice room always enjoy staying at holiday inn express!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! August 1, 2014
Rated 5.0 out of 5.0 by We Love Holiday Inns!! Great stay!! Awesome breakfast!. Very clean located in a good spot and VERY Friendly staff! July 28, 2014
Rated 3.0 out of 5.0 by Staff The staff at the front desk had a great attitude, very friendly and cheerful. The staff serving breakfast was very unfriendly, did not have all items out to eat; bacon, regular sausage and bowls for cereal. When ask for bowls was very put out by request. I have found this to be a pattern at other Holiday INN Express we stayed at during our two week travel. July 24, 2014
Rated 5.0 out of 5.0 by Great Service Excellent stay at the hotel. The Staff was excellent and service was great. July 21, 2014
Rated 1.0 out of 5.0 by Stinky Rooms The staff was polite and very helpful. Unfortunately the first room stunk so bad we asked for another, unfortunately it did not smell any better. Smell was like drunken beer fest night before. Carpet had somekind of glow in dark paint drops on it, entry door you could see light all the way around it. bathroom exhaust fan was so loud when you first turned it on I thought it was going to fall out of ceiling. I would have preferred to sleep in my car. The only positive I can say is the staff was friendly, and its a convient location. July 7, 2014
Rated 5.0 out of 5.0 by Nice place to stay Very clean property. The staff was very friendly and helpful. The pool was very clean and refreshing. The breakfast had differerent items. The bed and pillows were very nice. There is a variety of restarants in the local area. Easy access to the interstate. July 7, 2014
Rated 4.0 out of 5.0 by good place to stay the room was clean and comfortable. the front desk was curtiousthe breakfast was ok not as good as usual June 22, 2014
Rated 5.0 out of 5.0 by June 2014 Excellent experience! After having car trouble we had to pull over for the night. the attendant behind the desk called the service station for us and made our stay very comfortable! Nice beds clean friendly staff. June 18, 2014
Rated 4.0 out of 5.0 by nice place nice clean room ,comfortable bed,very nice staff when checking in. June 18, 2014
Rated 5.0 out of 5.0 by Great service and right beside outback and O'Charley's Great service and right beside outback and O'Charley's. Breakfast also had a great spread of choses. June 16, 2014
Rated 4.0 out of 5.0 by Good stay The was a good place to stay. It was just what I expected. Nothing more, nothing less. I will stay here again. June 14, 2014
Rated 5.0 out of 5.0 by I wanted to take the bed home. I had a great stay. I had just returned from a vacation on an island off Cancun at a 5 star hotel and this bed was much better and the service was equal. I was attending a conference during the day and it was hot and humid; but when I got back to my room I had absolute comfort. June 6, 2014
Rated 4.0 out of 5.0 by suggestions Overall the hotel met my standards for a comfortable stay. The fitness room NEEDS MAJOR equipment replacement. Though the hotel offers use of nearby gym, that gym was worse then the fitness room!! Fitness room very important to me. June 2, 2014
Rated 4.0 out of 5.0 Going to/from Memphis? This is freat location, but late breakfast For those using the newly named I-22 (old U.S. 78) to go to/from Memphis, this is a great location. (Ever-changing detours from I-22 to I-65 will challenge the nav systems of those headed east. They'll finish I-22 one day: I've been waiting for 35 years.) It's just north of where I-22 will merge with I-65. For those going west, it's about six miles north of Daniel Payne Blvd exit from 65, the current (2014) best way to 22. Those going east should stay on 22 until forced off. Turn left over 22 and a good navi will take you thru rural neighborhoods right to the hotel. HOWEVER, the location needs to open its breakfast earlier. Note to Manager: It's ALREADY 7a not too bloody far from your motel! I'm the one who opened the plastic over the muffins. Why would you put out covered muffins? Is it illegal to eat muffins before 6:30a in Alabama? Tip for visitors: Bring your own plate and utensils. Sausage and eggs will be out, but no plates or forks until exactly the scheduled time: Or just make a sausage biscuit. Also, beware of slippery bathroom floors. May 29, 2014
Rated 4.0 out of 5.0 by Great check-in experience. Hotel has had updates. We were greeted by a smiling friendly front desk clerk named Philnetra. She immediately welcomed us as platinum members and offered us the choice of bonus points or complimentary bottled water/treats. She offered us an upgraded room at no additional cost. When we got to the room, the neighboring room guests had their door propped open and were being noisy. We walked back to the front desk and Philnetra(as nice and friendly as before)switched us to the same type of room on the next floor. When we entered this room it had a strong odor of cigarette smoke. We dreaded having to ask Philnetra to move us again but she was so nice about it and remained very professional. When we entered room #3, the phone started ringing and it was Philnetra calling to make sure everything in that room was satisfactory. She gave us 500 extra bonus points for our trouble when it really wasn't the hotel's fault that someone was being noisy next to the 1st room or that some idiot had smoked in a nonsmoking room in the 2nd room. Philnetra provided customer service that was above and beyond any I have seen at a hotel front desk. Hot coffee, freshly baked cookies and cold fruit punch were available in the lobby in the evening. The breakfast buffet was well stocked and had more offerings than many that I have seen elsewhere(although my husband missed having a waffle maker!) The hallways had nice clean wallpaper and new looking carpet that was very clean. The room was clean and the beds had very nice linens and were made up without a wrinkle and tucked in just so. The bed was very comfortable. The TV was a flat screen with Direct TV with one of the better plans that include HBO. We would stay here again. May 8, 2014
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