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Rated 3.7 out of 5 by 109 reviewers.
Rated 4.0 out of 5.0 by Comfortable bed and GREAT pillows!!! Was in Fultondale for a convention and have found this to be a good place to stay, right off the interstate, with comfortable beds and awesome pillows. The complimentary breakfast is just an added bonus. October 27, 2014
Rated 1.0 out of 5.0 by Room reservation not saved We made reservations online for two nights , We drove 12 hours' When we arrived we were told a that our room had not been held for us. No rooms available and rooms were first come first serve. We had to find a room with another hotel chain at 8:00 PM at night. Nothing special by staying here. We were never welcomed as a IHG Rewards member. We only stay at IHG Inns and have never been let down this bad as this hotel did. October 26, 2014
Rated 1.0 out of 5.0 by Terrible Management Had a contract with this location for 50 or more rooms for 2 nights. They threw half of the conference members out after one night due to what they said as a "computer problem". I will never stay at this location again. October 21, 2014
Rated 1.0 out of 5.0 by Keep going to a clean hotel! Let me start by saying the staff was very nice at this location and it has a nice new facade but that's the only bright spot for this hotel! We walked into Room 100 last night to find it had a very loud smell of Mildew which was so bad both our noses stopped up throughout the time in the room. It was also very damp when we laid on the bed's the sheets and pillows felt wet all night. It was so late 12:30am we overlooked it and went on to sleep anyway only to wake up to the sound of a toilet above us flushing and sound of water dripping/splashing! Upon walking in our bathroom we found a large puddle of water on the tile & toilet and more drips of what I'm sure was raw sewage coming from the vent fan and ceiling around it. There is no way this hotel is up to Holiday Inn standards! October 17, 2014
Rated 5.0 out of 5.0 by Great Staff and Clean Comfortable Rooms Really felt comfortable and treated very well. Staff was friendly, courteous, and attentive to all of our needs. Breakfast was very good and breakfast staff was excellent. Great place to stay! October 16, 2014
Rated 5.0 out of 5.0 by Best all around staff. This was the greatest staff I have ever dealt with at any Holiday Inn Express. I believe because your front desk and management staff their professionalism all department follow the lead. The breakfast server was the best. She kept the food fresh and I so appreciate her and her service. Everyone we interacted with were simple great. Please reward them October 15, 2014
Rated 4.0 out of 5.0 by Comfortable bed. Good customer servce Great room at a great price, will stay again. Breakfast was really good and the staff was very helpful. I travel to this area a good bit for for business and I will definitely stay again. Thank you Holiday Inn for providing comfort away from home! October 7, 2014
Rated 5.0 out of 5.0 by Friendly staff Everything was clean, the staff were friendly and helpful, and we had no trouble parking. Overall, everything was exactly as expected September 30, 2014
Rated 5.0 out of 5.0 by Peaceful Night After being weary after traveling, we stopped here to spend the night and have dinner. It was clean, close to restaurants, and provided us with an excellent place to stay. September 22, 2014
Rated 5.0 out of 5.0 by staff care I was contacted by desk manager to check and see if room was suitable. I called night manager later to check on the door that connected to the room adjacent to mine. I was concerned that it didn't fit securely into frame. She reassured me of details involved in that area to relieve my worry. September 15, 2014
Rated 1.0 out of 5.0 by Cockroaches in my room The staff was friendly and pleasant. The facility is dated and not well maintained. The exterior needs repair and the interior needs renovation.. I also had multiple cockroaches in my room which I did report during my several day stay. September 7, 2014
Rated 3.0 out of 5.0 by Comfortable bed and great service. Everything was to standard except the room smelled of mildew September 3, 2014
Rated 5.0 out of 5.0 by Great Stay The hotel was nice and quiet. I actually had a room across from the elevator and never heard it. The staff was very courteous. The breakfast was the typical HIE breakfast. Everything was clean and neat. I would definitely stay here again when in the area. August 25, 2014
Rated 4.0 out of 5.0 by average hotel experience reasonable value. Hotel should periodically check drain flow. Very loud ceiling noise from room above us. Needs more sound proofing. Room was clean and bed very comfortable. Good breakfast August 22, 2014
Rated 3.0 out of 5.0 by Staff Excellent and friendly. Tell the staff that worked the night I checked in they were outstanding. August 19, 2014
Rated 3.0 out of 5.0 by good price booked online, got a good rate, beds were fair as was the breakfast, staff was friendly, there was contruction by the pool and kinda messy. Only one person working, on a busy Friday night, so they were unable to get cribs to our rooms prior to our arrival, baby cribs were in good shape. August 13, 2014
Rated 5.0 out of 5.0 by Great The staff was great and the hotel was wonderful! We will stay again if we are ever in the area. August 12, 2014
Rated 5.0 out of 5.0 by Helpful Suggestion. The room we stayed in is a handicap accessible room. It was a great location (right up front near the lobby and dining area). One difficulty we faced was the fact I had to crawl under the table to plug in our computers. I would recommend/suggest that you install lights/desk lamps that have the 110 plug-ins in order to make connecting computers/phone charging more convenient to the user (the person(s) renting the room). This is a suggestion and not a slight as the service was par excellence. The staff were very courteous, warm, personable, and only sought to please us every way they could. They all had smiles and acted like they were grateful to have jobs with Holiday Inn. View this as a help not a criticism because we will continue to book our trips with Holiday Inn in the future. God bless and our wish is that Holiday Inn continues to be the premiere chillaxin' station across the nation and abroad. Chillaxin = Chilling & Relaxing, thus Chillaxin' station. August 10, 2014
Rated 4.0 out of 5.0 by bathroom floors could cause liability issues if someone falls We had a great stay at the fultondale Holiday Inn, the only issue was the bathroom floors are not rinsed properly and I had to use bathmat to wipe floor because your feet will slide out from under you, its almost as if they are coated with something. The staf are great everything else seemed fine. August 8, 2014
Rated 5.0 out of 5.0 by Staff Staff was excellent. Manager was excellent. Will stay again. August 4, 2014
Rated 5.0 out of 5.0 by nice room always enjoy staying at holiday inn express!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! August 1, 2014
Rated 5.0 out of 5.0 by We Love Holiday Inns!! Great stay!! Awesome breakfast!. Very clean located in a good spot and VERY Friendly staff! July 28, 2014
Rated 3.0 out of 5.0 by Staff The staff at the front desk had a great attitude, very friendly and cheerful. The staff serving breakfast was very unfriendly, did not have all items out to eat; bacon, regular sausage and bowls for cereal. When ask for bowls was very put out by request. I have found this to be a pattern at other Holiday INN Express we stayed at during our two week travel. July 24, 2014
Rated 5.0 out of 5.0 by Great Service Excellent stay at the hotel. The Staff was excellent and service was great. July 21, 2014
Rated 1.0 out of 5.0 by Stinky Rooms The staff was polite and very helpful. Unfortunately the first room stunk so bad we asked for another, unfortunately it did not smell any better. Smell was like drunken beer fest night before. Carpet had somekind of glow in dark paint drops on it, entry door you could see light all the way around it. bathroom exhaust fan was so loud when you first turned it on I thought it was going to fall out of ceiling. I would have preferred to sleep in my car. The only positive I can say is the staff was friendly, and its a convient location. July 7, 2014
Rated 5.0 out of 5.0 by Nice place to stay Very clean property. The staff was very friendly and helpful. The pool was very clean and refreshing. The breakfast had differerent items. The bed and pillows were very nice. There is a variety of restarants in the local area. Easy access to the interstate. July 7, 2014
Rated 4.0 out of 5.0 by good place to stay the room was clean and comfortable. the front desk was curtiousthe breakfast was ok not as good as usual June 22, 2014
Rated 5.0 out of 5.0 by June 2014 Excellent experience! After having car trouble we had to pull over for the night. the attendant behind the desk called the service station for us and made our stay very comfortable! Nice beds clean friendly staff. June 18, 2014
Rated 4.0 out of 5.0 by nice place nice clean room ,comfortable bed,very nice staff when checking in. June 18, 2014
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