Rated 3.4 out of 5 by 48
Rated 2.0 out of 5.0 by Luvs2travel Disappointed
I'm a frequent traveler and Holiday Inn properties are my first choice. I was very disappointed from the moment I walked in. The front desk clerk was wearing a t-shirt but was very friendly.the rooms were worn out, private hair on the tub edge, and breakfast was lacking. Holiday Inn, you can do better. This property needs some help...
January 2, 2013
Rated 2.0 out of 5.0 by TorontoBusinessman Not as good as other Holiday Inn Express locations
This is a great location, close to the highway, shops and restaurants. I have stayed here many times. The staff is friendly and helpful. However, this past stay was below average. The room was not very clean (hair in the bathroom, garbage on the floor, odd odor in the room, no shampoo etc...).
On checkout, I requested a copy of my bill. The clerk told me I could not get a copy because I had booked online (I used the Holiday Inn iPhone Ap and had pre-paid). I explained that I always got a copy of the bill, prepaid or not, for my expnse report. The clerk said I could not (she didn't even log into the computer to try#. She told me it would be automatically emailed to me #which it was not).
I had to call the hotel at a later date and request a copy - which the clerk immediately emailed to me. A minor inconvenience but rather disappointing.
December 19, 2012
Rated 4.0 out of 5.0 by Blusteel Property Needs Help
I stayed (room 107) 12/3. 12/4 & 12/5/12. The staff was very friendly, willing to help and mentioned my platinum status as they alway do. Room and hotel was clean. However, there seems to be a lack of maintenance and money put back into the property. The matress was broken down in the room and needed replaced. The stool handle had to be played with so it didnt stay running. The public rest room toilet ran for two days in the hall before it was fixed. Overall the room itself seemed it was simply needed updated with carpet, drapes, matress, etc.. I have be coming to this property since 2006 and know it is full most the time so revenue shouldnt be an isssure here. I also use Holiday Inn about 130 days on an average year (travel about 230 days) and for the money this hotel costs, it isnt worth it. In fact, I am not at the full service Holiday Inn in Hoover, AL for $89 per night. When I made the reservations, they were in my name (one room for me and one for my boss) and both were put under my bosses name (and that is not what I asked for) and I paid for my own room. I am still trying to get the points I earned with Priority Club strightened out. The lady was nice who took the reservation but is clueless on how to properly take a reservation or straighten out a problem. Also, the hotel should have not went to 100% non smoking. I smoke and see here some rooms still smell like smoke to the non smokers. If your going to nonsmoking, one must use an ozone machine to clean the room for several days and change carpets and drapes and bedding to get the smell out. Why dont you just leave it like it was?
December 13, 2012
Rated 4.0 out of 5.0 by diningcarchef average hotel
did not find the staff as personable as the other holiday inn's we stayed during our travels
December 9, 2012
Rated 1.0 out of 5.0 by Vic812 Acoustical failures
This particular location charged me a little higher price than other properties with more convenient locations, even with my priority club membership.
The construction of this property was sub par due to the noise level from above. I could literally hear every step the person above me took as they walked across the floor. It sounded if construction was being performed however, I know that usually does not occur in the middle of the night and early morning.
Did not get much sleep, and will never stay at that location again and especially at that price.
December 8, 2012
Rated 5.0 out of 5.0 by regis72 bed in #106 uncomfortable staff excellent
i stay in this establishment 3-4 days a week the staff is great always tell me good morning it really starts my day off great the head of maintenance is a hard worker he is always working hard when i see him there he is there early and always working late to improve the quality of your property the coffee could be better seams a little water downed stronger coffee would be great to see the next time im there the bed in 106 is very hard it hurt my back i like to stay on the first floor and its hard to get sometimes i stay there so much i wish i could get the first floor for every stay other than that i love your hotel love the staff thanks for being my home away from home
November 17, 2012
Rated 1.0 out of 5.0 by Renaeh Rooms
Rooms smelled old and of smoke on a non smoking floor.
November 14, 2012
Rated 3.0 out of 5.0 by Brenda56 Terrible housekeeping and smoke in non-smoking room
I booked a NON-SMOKING room that was apparently on a smoking floor because the halls smelled of smoke and so did my room. After the second night of sleeping in smoke I requested to me moved to another room on another floor. There was not a room available until that afternoon so I packed my bags and left them in the office until that afternoon when I returned. When I unpacked I realized that I had left my robe on the hook befind the bathroom door. I immediately went to the front desk and asked if housekeeping had turned my robe in (they had not) and requested they retrieve it the next day for me. I was told they would leave housekeeping a note and that it was a man in the room so possibly he would see it and turn it in to the front desk. I never received my robe. There was no since of urgency or need to help. On the third day of them making excuses of why the room wasn't checked the manager could see I was getting agitated so he said he would check personally and call me. I have never received that call. This was the worst stay I have had at a Holiday Inn and won't go back.
October 17, 2012
Rated 5.0 out of 5.0 by ontheroad Great Stay
Very nice clean Express. We very much enjoyed our stay and the price was super. We will definitely stay here again.
October 5, 2012
Rated 1.0 out of 5.0 by RailroadAG Uncomfortable bed and no A/C
One of the worst experiences at a Holiday Inn Express ever. The bed had lumps in it large enough, that I had to sleep sideways across the bed for fear of rolling over in my sleep and falling off the bed. The air conditioning in the room was not working, and when a new room was requested, I was told there were no other rooms available (stay was in August). I know I can always count on the Holiday Inn Express name for a quality stay, but this place was definitely the exception.
September 28, 2012