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Rated 4.6 out of 5 by 110 reviewers.
Rated 5.0 out of 5.0 by Nice Overnight Between LA and TN Location is easy on, easy off from the highway and adjacent to a Cracker Barrel. Hotel was at capacity on the last Saturday night in September, but well lit, front parking spots were still available. Some construction has been taking place, and "Pardon Our Dust" signs were displayed, but there was no inconvenience. Our second floor room faced the back and was quiet; everything functioned; room, bathroom, and micro/fridge areas were very clean; and there were big, not dinky, pillows -- most appreciated. Breakfast area was crowded, but kudos to the pleasant breakfast ladies who kept the food kept coming out, hot and fresh, even through the stated end time. They provided the best (soft) biscuits at any HIX in two months. The lady who checked us out should have smiled and asked us if we enjoyed our stay, but only mumbled "thank you." Why so glum? Other than that, it was a good overnight and we'd stay again. October 19, 2014
Rated 4.0 out of 5.0 by Good Place to stay Comfortable place to stay. Standard HIE breakfast fare, but the breakfast staff needs more training in customer care and customer interaction. For example, don't remove a food tray when a customer is standing right there trying to get their breakfast. Wait until they move on. Don't drag a large box out on the floor to get a few plates out, and don't discuss your microwave problems in the dining area. OJ dispenser not working properly, and not enough plates and utensils available. October 18, 2014
Rated 5.0 out of 5.0 by great service Have been staying at this Holiday inn three to four times monthly over the past year. Great serivce and staff. October 13, 2014
Rated 5.0 out of 5.0 by Nice hotel Friendly staff, room was clean upon arrival, all paperwork was ready upon my arrival, check-out was without issue October 13, 2014
Rated 2.0 out of 5.0 by Unfriendly front desk staff.... Stayed three nights, entered and exited through the lobby many times, not once were we greeted or told to have a nice day. Their wasn't any southern hospitality, at this Holiday Inn Express. We stayed on the third floor and every time we got off the elevator we were hit with the stench of stale smoke. It smelled like a bar, instead of a non smoking hotel. We tried to use the computers in the Business Center, to print something, but both computers wouldn't work. Asked for help from the staff, but they too were unsuccessful. As a Platinum Member we try to stay at Holiday Inn Express, when traveling, but will think twice about that, in the Gadsden, AL area. October 11, 2014
Rated 4.0 out of 5.0 by Nice Place Pretty much as expected, very nice atmosphere. desk staff seemed a bit disorganized. No recognition for IHG, not even a bottle of water. Breakfast was as expected. October 10, 2014
Rated 5.0 out of 5.0 by Comfortable bed and wonderful staff. The bed was ridiculously comfortable. I do not remember the last time I slept that soundly. The room was spacious and laid out well. The housekeeping staff was very pleasant and always greeted me asking if all was well. I had just a little trouble connecting to the wireless network. The instructions were great once I found them. I really enjoyed my stay overall and the hotel exceeded my expectations. October 9, 2014
Rated 5.0 out of 5.0 by Always frendly here .... Returning guest in Gadsden. By far on of your best Holiday Inn Expresses. Very kind caring employees. Yummy cookies comfortable, safe place to stay. October 8, 2014
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