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Rated 4.6 out of 5 by 110 reviewers.
Rated 5.0 out of 5.0 by enjoyed the stay Everything was great especially the man at the desk when we checked in. He was friendly and helpful and gave us awesome service. The room was very clean and the bed was very comfortable. October 6, 2014
Rated 4.0 out of 5.0 by Good location and service. Enjoyed my stay. This facility is in a good location and very friendly staff. October 6, 2014
Rated 4.0 out of 5.0 by Everything good Nothing to complain about. Now I am going to start to complain if this ONe MINUTE survey does not stop ... October 6, 2014
Rated 4.0 out of 5.0 by smoke smell the hallway smelled of cigarette smoke that seeped into the room September 30, 2014
Rated 5.0 out of 5.0 by Overall experience As usual Holiday Inn Express lived up to expectations in price, cleanliness, service and food. September 30, 2014
Rated 5.0 out of 5.0 by Excellent Stay Great service, friendly staffs, just need a few more TV channels September 24, 2014
Rated 5.0 out of 5.0 by Freezer The only think that I can see is a freezer in frig. Alot of people my age need to have a cold pack for our feet or back , and there is the possibility that is all you need to make our stay totally complete. Thanks to Darlene for helping me get this Hotel started . Where I have been staying is not even close to what you have to offer. September 24, 2014
Rated 1.0 out of 5.0 by Remodel with Problems This hotel is currently under some remodeling, but that doesn't explain or excuse the problems that I experienced. The smells in the lobby, elevator, and halls are ones I hope to soon forget, and never smell again. The room walls are super thin allowing you to hear much more than you want from those in the hallway and neighboring rooms. And, lastly, the staff seemed more concerned with their day to day tasks then interacting with guests. September 24, 2014
Rated 1.0 out of 5.0 by Not recommended for non-smokers All I can say is that if you have to stay here, make sure you are on the 2nd or 1st floors if you are a non-smoker. The 3rd floor 'non-smoking' rooms are filled with smoke from the smokers in the other rooms. It was so bad that I had to put a wet towel on the floor where the door crack was allowing the smoke to enter in the room. The desk staff and a few of the room attendants were nice. On my next to the last night, the bathroom was not stocked with towels and toiletries and looked as if it were cleaned 1/2 way. Again, stay away if you are a non-smoker. Not worth the fight for another room if you are visiting on a busy day or week. September 23, 2014
Rated 5.0 out of 5.0 by Always a grerat experience This is a regular stop for us enroute to our home from a prior destination. We enjoy the experience and the staff are courtous and consistent (same people for as long as we have visited). September 23, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Everything was nice including the staff. i would gladly stay here again when in the area. September 18, 2014
Rated 4.0 out of 5.0 by under construction, but great service The elevator smelled like cigarettes, but overall the rooms were clean as well as the dining areas. Staff was very friendly and attentive to needs. September 17, 2014
Rated 5.0 out of 5.0 by Gadsden Holiday Inn Express I have now stayed there numerous times and I must say Lesley the manager, has an amazing staff, from Rayanne and Jayson at the desk and also there was another young man who's name eludes me and I apologize for that. The cleaning staff is totally professional and do a fabulous job. Cathy in the Kitchen always has a lovely disposition in the a.m. when it is needed. They go out of there way to ensure you have a good stay and I really appreciate it, especially since I stay 10+ nights at a time. Keep up the excellent service ! Love it there! September 8, 2014
Rated 4.0 out of 5.0 by Good location and nice breakfast Stopped on the way to Fla vacation I have used this hotel several times and always have a good experience September 3, 2014
Rated 5.0 out of 5.0 by nice place I stay here a lot and the people treat me like family August 25, 2014
Rated 3.0 out of 5.0 by pet policy When searching Holiday Inn web site, with the search box for pet friendly checked, this hotel came up on the list. However, there was fine print .... you had to check with hotel staff, they will arrange for a boarding kennel ( which was closed on the weekend I showed up). I had to leave dog in truck overnight. Luckily it was cool weather. If the advanced search has a box for Pets allowed, the search should not bring up a motel that does NOT allow pets! August 22, 2014
Rated 5.0 out of 5.0 GREAT EXPERIENCE THE HOTEL WAS ABOVE MY HOPES IN EVERY WAY. IT WAS VERY CLEAN AND THE STAFF WAS FRIENDLY AND HELPFUL. August 21, 2014
Rated 5.0 out of 5.0 Good place This facility is the poster child of what Holiday Inn Express aspires to. Very good appearance, good location, facilities were up to date and clean. The breakfast was adequate and about normal for a facility of this caliber. Good access to Gadsden and to the Interstate Highway. I would stay at this Holiday Inn Express again when in the area. August 20, 2014
Rated 5.0 out of 5.0 Friendly helpful staff/ Clean Overall, I enjoyed the stay. It was close to my business travels in the Gadsden Al area. There were a few options available for dinner as well as gas and other needs. August 12, 2014
Rated 5.0 out of 5.0 by Longest Yard Sale Great location to do the sale. Will stay again next year. August 11, 2014
Rated 5.0 out of 5.0 by very clean and great service We enjoyed our stay and will reccomend to everyone. August 11, 2014
Rated 4.0 out of 5.0 by convenient to highway and multiple restaurants in area I was traveling back home after a long drive and this location provided several evening dining choices in walking distance. August 10, 2014
Rated 5.0 out of 5.0 by A great stay ! We enjoyed our stay at this property. Clean rooms. Quiet and comfortable. Friendly staff. Great lobby and patio. Great breakfast. Convenient for our Longest Yard Sale adventure. Nice touch with info packets and water in lobby :) Will definitely stay here again when in Gadsden. August 10, 2014
Rated 5.0 out of 5.0 by great hotel as always My husband and I always stay at Holiday Inn Express and are never disappointed. We got the Jacuzzi suite and it was fantastic, the room was nice and comfy and the price was great! A lot cheaper than many others for sure. The breakfast is always nice and we look forward to it. We will def stay here again. August 6, 2014
Rated 5.0 out of 5.0 by Great place Very clean and comfortable. Staff was friendly. Room was clean. The breakfast was very good. The staff even remembered us from our stay in February. August 5, 2014
Rated 5.0 out of 5.0 by Eva Here we stayed the people were friendly and helpful close good restaurants and very welcoming hotel the patio outside was very nice and the design of the hotel amazing thank you for hospitality August 3, 2014
Rated 4.0 out of 5.0 by i was enjoy everyday I was very comfortable. Because it's a smiling staff is very friendly. And it was kind. Breakfast with many kinds good. But it's the same menu every day. I think change by day is more good. July 29, 2014
Rated 2.0 out of 5.0 by The motel was nice I never got my 500points for being a elite customer that never even asked and I stay all over the us and THAY always ask me the clearks were very nice July 28, 2014
Rated 5.0 out of 5.0 by Very nice This is one of the better Holiday Inn Express hotels we have stayed in. It was super clean and neat. The staff was polite and friendly. There was a large family reunion being held at the hotel, but we were not disturbed by noise in the hall or common area while in our room. I would happily stay at this hotel again. July 27, 2014
Rated 5.0 out of 5.0 by Outstanding Quality I have stayed at this hotel numerous times because of the Professional and friendly staff members, clean July 21, 2014
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