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Rated 4.1 out of 5 by 73 reviewers.
Rated 4.0 out of 5.0 by Great hotel and service! I very much enjoyed staying here and do so every time I'm in the Columbus area. Great bed, bedding and service. Just a couple things...the bathroom sink area and tray coffee items were on was kind of dirty/dusty. Also, just shocked a bit at how the outside looked. There were alot of weeds and no pretty flower beds, or trimmed bushes and the ground around plants was not taken care of (i.e. no mulch or old mulch). Can you please upkeep the outside as well as you do the inside ?? Thanks. July 25, 2014
Rated 5.0 out of 5.0 by GREAT Experience at the Holiday Inn Express My various stays at Holiday In Express establishments have been nothing but GREAT. The staff at the Holiday Inn Express in Gahanna were FANTASTIC. I was greated each and every time I entered the hotel. Our room was clean and so was the hotel hallways, lobby, and pool. Good variety at breakfast. Quick and efficient checkout process. Will definitely stay here again while visiting Columbus, Ohio. July 22, 2014
Rated 4.0 out of 5.0 by Favorite Hotel My only problem was housekeeping waking me up way to early after not getting to bed until very late. 8:15 AM is uncalled for :((( Have stayed at Holiday Inn Express all over the country and never been woken up this early. July 18, 2014
Rated 5.0 out of 5.0 by visit family Desk people were great, and the short blond lady in the breakfast area was exceptional. Thought the bath towels could have been a bit softer. July 17, 2014
Rated 4.0 out of 5.0 by Convenient to the Airport This Holiday Inn is one of many near the airport - it is a bit pricier, newer and is very convenient to the airport. The suites are not laid out well for a family as there are no partitions, but it did not seem to bother the hordes of kids staying on my floor. July 15, 2014
Rated 5.0 out of 5.0 by comfortaqble room comfortable room and spacious .all the amenities right down to an iron and board and hair dryer June 26, 2014
Rated 5.0 out of 5.0 by Gahanna location Great facility, but it is very hard to see the sign. also, the drive way to the hotel was not paved very well. June 19, 2014
Rated 1.0 out of 5.0 by Complimentary Shuttle Service - Sometimes This airport hotel shows on their website "Complimentary Shuttle", thus having a flight scheduled to land at 11:15pm I made my reservation. Upon arriving I called the hotel and was told our shuttle QUITS at 11 and I needed to call a taxi or rent a car. I called a taxi and added to my cost of stay when I could have booked at the hotel near airport property and had a nicer hotel room and not had a taxi fare. Not much of a reward for a Platinum Member. Next time I know and it is true of the old saying: "You get what you pay for". I also don't understand how you can have one of your properties list a service that is limited in hours and not detail out this critical information. The other interesting fact was when I complained to IHG I was told that I would be contacted by hotel management and my issue would be resolved. I guess maybe they weren't specific on the time frame as I have heard nothing from hotel management. June 8, 2014
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