Rated 3.8 out of 5 by 18
Rated 4.0 out of 5.0 by Mark4444 Schmidt priority training return trip
The bed was ok but a little on the hard side, the pillows are always too small. Some maintenance needs done as the hot water valve handle was broke off and the toilet was loose on the floor. Also the shower curtain rod was sagging and loose.
June 12, 2013
Rated 4.0 out of 5.0 by vermonstaa nice hotel
Exceptional staff friendly and always go extra mile to help you out. Rooms have always been clean and odor free.Staff makes you feel like staying with friends!
May 23, 2013
Rated 4.0 out of 5.0 by adog56 Doesn't anyone recognize my Platinum status?
This was the second of 2 HI properties in a row ( on a trip of 3 nights) where I checked in and my status wasn't mentioned recognized nor rewarded. That is came after another ( decidedly even more down scale properly) HI did the same thing , well, only adds to the feeling and actually made the experience fel worse than it actually was.
This property is maintained and seemingly run well; staff training needs a shot in the arm though.
May 20, 2013
Rated 5.0 out of 5.0 by EHSOhio2 Class Act
Even though the property was under a remodel, with the exception of the access road I could not tell. As a Platinum Priority Club member it was one of my best experiences.
May 5, 2013
Rated 3.0 out of 5.0 by toolgirl49 Bed hard and room dirty
Bed was very hard and curtains were very dirty. Did not enjoy this hotel and did not feel safe in this hotel
April 18, 2013
Rated 5.0 out of 5.0 by karen911 Great Customer Service
Stephanie R. at the front desk is amazing and very nice! The stay and pick up was very convenient. We loved it.Great experience.
April 16, 2013
Rated 4.0 out of 5.0 by JudyC Flying out of Columbus
The staff was very nice. I took advantage of the "Park and Fly" offer. I really found the shuttle drivers very kind and informative. Leroy was the man you drove us to the airport at 4 am and was engaging in conversations with my children. Recently the hotel has decided to limit the shuttle service to the airport, but I was able to have my shuttle times honored due to booking my reservation prior to the change. I would suggest checking with the hotel prior to booking to see if the time your flight is scheduled will be accommodated. My flight was scheduled to land at 10:43p and they stop transportion shuttle at 11p., so if your pick-up time is past 11p, you will need to find a taxi to take you to the hotel to pick up your car. We also departed prior to them serving breakfast so we were only able to get a bag of oatmeal and hot water. Wished we could have had other options.
April 5, 2013
Rated 1.0 out of 5.0 by yem1 Poor Service
Stayed for only one night.
Although a Platinum Member was not given a courtesy upgrade. Room had two Double Beds.
Bathroom tub did not drain properly.
When requested for a wine opener at the Front Desk agent started making up stories that it is not allowed because they do not have a liquor license. Then second front desk associated stated that folks do not return it and they do not have. This simple response would have been acceptable rather than trying to make up stories to justify the response.
April 2, 2013