Rated 4.1 out of 5 by 37
Rated 2.0 out of 5.0 by Seas Found a big moth like bug on my pillow!
Everything was good until we went to bed and I found a big moth like bug on my pillow. I didn't sleep well after that thinking there might be more bugs in the bed. We did the park and fly package and when we came back to the airport and called the hotel for someone to pick us up the person at the hotel said that his driver called off and had us take a taxi. I was kind of put out by that because when we first checked in the woman behind the desk said that they didn't hire drivers that had to come in for just that. She said that anyone at the hotel could drop us off or pick us up at the airport. It's really unfortunate that this happened because I really like staying at the Holiday Inn Express when we fly out for vacation once a year. We normally stay at the Cleveland ohio location and have never had any of these problems.
November 24, 2013
Rated 5.0 out of 5.0 by frogger25 Customer Service
We had an excellent experience at this Hotel. This was the cleanest hotel that I have been in a very long time. You could even smell the freshness in the sheets/towels. This hotel let us check in early which was great because my elderly mother was extremely worn from our trip. The breakfast was awesome.
November 21, 2013
Rated 5.0 out of 5.0 by jy1234 excellent, clean, efficient
great place. got upgraded to a nice 1bdrm with sofa and small pantry. very up to date. comfortable bed. fairly quiet. good hot breakfast in the morning. airport shuttle is very efficient and quick.
November 13, 2013
Rated 5.0 out of 5.0 by Teacher31 Super Stay
Highly suggest this as your place to stay. Close to Bob Evans and Big Boy. People at front desk were helpful with suggestions for hometown restaurants and directions. We had many relatives in for a funeral and the owner of this property allowed us access to the breakfast room so we were able to visit in a comfortable setting in the evenings. The children enjoyed the clean, warm pool. A very nice hotel. Did not hear one negative comment from any of our family about their stay. Rooms were nicely decorated.
November 13, 2013
Rated 5.0 out of 5.0 by dmp911 Shuttle service
I stay here several times. The staff is great. I wish shuttle service from airport ran late. My flight always get in after 11 pm and we always have to take a cab.
November 3, 2013
Rated 5.0 out of 5.0 by Ocitian Outstanding customer service
I stay at HIE several times a year and this stay may have been my best ever. The customer service at this facility is a "10". All of the staff that I had interaction with were professional, friendly and wanted to make sure I had my needs met. Thank you for a great stay.
October 29, 2013
Rated 1.0 out of 5.0 by TonyTraveler Not up to Holiday Inn Express Standards
Very disappointed. I have stayed at Holiday Inn Express many times and found them to be clean, affordable, accommodating and all stays left a very favorable impression.
I was traveling on business and can stay in Hotels more expensive but since I wanted to be close to the airport for an early flight I told my Admin to find a HIExpress close to the airport. This property was far below the standards I had come accustom too. The room was out dated, the beds were uncomfortable, the room smelled of smoke, the staff was indifferent and the cost of the room was about 40% more than what I was accustom to paying. I woundn't have minded the higher price but with the poor accommodation it certainly wasn't justified.
My recommendation would be to avoid the HIExpress. The chain is good but this one needs some work.
October 28, 2013
Rated 5.0 out of 5.0 by Amy12345678 Above and beyond!
Our stay was much more than we even expected. Te website did not list a pool but the pool is lovely. I was able to do yoga while my girls swam. The water was warm and comfortable for them. When I realize that I had forgotten a magazine, the front desk girl (dark hair, evening of 10/19) gave me her own magazine out of her bag to read!
A wonderful stay!
October 23, 2013