Rated 3.8 out of 5 by 15
Rated 5.0 out of 5.0 by EHSOhio2 Class Act
Even though the property was under a remodel, with the exception of the access road I could not tell. As a Platinum Priority Club member it was one of my best experiences.
May 5, 2013
Rated 3.0 out of 5.0 by toolgirl49 Bed hard and room dirty
Bed was very hard and curtains were very dirty. Did not enjoy this hotel and did not feel safe in this hotel
April 18, 2013
Rated 5.0 out of 5.0 by karen911 Great Customer Service
Stephanie R. at the front desk is amazing and very nice! The stay and pick up was very convenient. We loved it.Great experience.
April 16, 2013
Rated 4.0 out of 5.0 by JudyC Flying out of Columbus
The staff was very nice. I took advantage of the "Park and Fly" offer. I really found the shuttle drivers very kind and informative. Leroy was the man you drove us to the airport at 4 am and was engaging in conversations with my children. Recently the hotel has decided to limit the shuttle service to the airport, but I was able to have my shuttle times honored due to booking my reservation prior to the change. I would suggest checking with the hotel prior to booking to see if the time your flight is scheduled will be accommodated. My flight was scheduled to land at 10:43p and they stop transportion shuttle at 11p., so if your pick-up time is past 11p, you will need to find a taxi to take you to the hotel to pick up your car. We also departed prior to them serving breakfast so we were only able to get a bag of oatmeal and hot water. Wished we could have had other options.
April 5, 2013
Rated 1.0 out of 5.0 by yem1 Poor Service
Stayed for only one night.
Although a Platinum Member was not given a courtesy upgrade. Room had two Double Beds.
Bathroom tub did not drain properly.
When requested for a wine opener at the Front Desk agent started making up stories that it is not allowed because they do not have a liquor license. Then second front desk associated stated that folks do not return it and they do not have. This simple response would have been acceptable rather than trying to make up stories to justify the response.
April 2, 2013
Rated 5.0 out of 5.0 by chilliland Gahanna Holiday Inn Express
Really love this hotel. We stay here 2x a year while we are in
Columbus on business. I feel like the area is safe, I do not worry about my vehicle and trailer being messed with while parked overnight. The staff is always very nice. Everything is super clean. We travel with a truck and enclosed trailer and we never have any problem parking. The breakfast is always great. There are several places in walking distance to get food, there is also a gas station and grocery store in walking distance. I gave the "Room and Comfort" category a Good instead of excellent as we could not seem to get the room temp regulated and would get hot in the middle of the night. Otherwise, this is a great place to stay while in the Columbus area. I would recommend this hotel to anyone and I will be staying here again this fall when I return to Columbus!
March 22, 2013
Rated 1.0 out of 5.0 by MikeTSP Super hard/uncomfortable bed, no response from management
I stay exclusively at priorty club locations if possible and have stayed at over 60 locations in the past year. This was my worst experience by far. Most locations have excellent beds that afford a good nights rest.
Supposedly this room had recently been rennovated. The bed was sub-standard for this chain (I think most cheap hotel chains are more comfortable than this bed) and the sheets would not stay on mattress.
I stayed 2 nites and woke up with backache both nights and was completely wore out rather than refreshed.
I complained to the clerk upon checkout and he took down notes but no follow up from management.
I will not stay at this location again and would reccomend caution as you can do just as good at a cheap hotel in this case (if not better).
I welcome management to comment and upgrade their beds to the normal Holiday Inn Express standard and give me a free stay to re-evaluate before I'll be back to this location.
March 21, 2013
Rated 5.0 out of 5.0 by debnchristy Best Choice
We have stayed at this HI Express several times when we have an early flight out of CMH. It is the perfect choice. It is easy to get to from 270 and there is plenty of parking. There are several casual restaurants within walking distance. We usually plan to arrive in time to have dinner, then retire to our room for relaxation before an early bedtime. We have always found it to be quiet. The best thing is that you can leave your car parked there for 7 days without additional cost. For us this usually saves about $60 over parking at the airport--a substanial savings cutting the net hotel fee significantly. The shuttle service is prompt both going to and coming from the airport. We will never again stay on airport grounds where prices are jacked up and parking costs.
March 15, 2013