Rated 4.0 out of 5 by 84
Rated 5.0 out of 5.0 by Danger24 Nice place
I would definitely recommend the Holiday Inn Express in Heath Ohio. The staff was real friendly and would answer question whenever needed. The rooms were really clean and the beds and bathroom were spotless.
Really good wireless with an excellent breakfast with lots of different choices.
September 23, 2014
Rated 5.0 out of 5.0 by Charlie 68 My Review
The accommodations were overall good. I would stay again. The room was not as clean as I would prefer and the mattress was an 8. Dropped something behind the nightstand and had to move it. It had not been moved in quit some time.
Staff was great!
September 9, 2014
Rated 3.0 out of 5.0 by dubquip Not my best night
Normally a great place. But just had a room that wasn't quite up to the standards of HI Express. Staff was very courteous when addressing my needs.
September 1, 2014
Rated 5.0 out of 5.0 by jocate25 Great place to stay!!!!
Very good hotel, excellent. Great customer service, great facilities.
August 30, 2014
Rated 3.0 out of 5.0 Hotel near Dension University
Staff was great. Room clean. Lobby and Hallways could use updating
August 28, 2014
Rated 4.0 out of 5.0 by Balto to Ohio Great Spot
The Holiday Inn Express was easy to get to and was located near our destination. It was clean and the staff was very friendly. We will stay here again in the future.
August 28, 2014
Rated 4.0 out of 5.0 by Smoothun1 Smoothun
Nice room. Clean and quite. Only concern was the whirlpool tub in my room. You could hear showers and toilets being flushed through the drain in it.
August 23, 2014
Rated 5.0 out of 5.0 by jeffahix Very Nice Holiday Inn Express
This is one of the nicest Holiday Inn Express hotels I've stayed in.
August 19, 2014
Rated 2.0 out of 5.0 by David - Gold Elite Nothing to point to the positive
Our poor experience at HIE Newark Heath started when we arrived. I did not realize when I stopped the car at the entrance by the registration desk that the person 'working' at the desk was actually standing outside smoking and talking on a cell phone.
I went inside and waited and waited for the desk staff to arrive. Some guests came and stood and left. A second person arrived and joined me in my waiting for registration vigil. I tried ringing the hotel phone to see if someone was in an office. The phone worked, but no one answered.
Eventually, the person at the desk returned a said he needed to make an emergency call to get a housekeeping staff member to come in to clean a room. I guess that call could not have been made from the desk phone.
Twenty minutes after I arrived at the hotel we were checked in.
When we got to the room, I was surprised to see housekeeping had turned on the air conditioning and set the thermstat at 60 degrees. The room was 62 and uncomfortable for hours.
I was even more surprised to see the trash container in the room still held the empty beer bottles from the guest#s# before. Since we don't drink, I was certain they weren't ours.
Later on, when I went down to the desk to confirm the person who checked us in had given us credit for our Rewards Club points #he hadn't# the person offered to return to the room and remove the trash. It was a little too late to salvage this stay. No greeting, no welcome package, no offer of 300 points in exchange and almost no points at all. The nearby hotel looked like such a better option by this point.
We usually give HIE the first chance. Big negative experiences over the past year have dampened that willingness. This doesn't seem a bad place, but our staff experience was terrible.
August 15, 2014
Rated 5.0 out of 5.0 by clt53 Excellent Staff Service
We attended the 2014 Mopar Nationals and this was our first time at this hotel. We were extremely impressed with the staff---they were all so friendly and went out of their way to make sure our time there was good.
August 14, 2014
Rated 5.0 out of 5.0 by Demon Dave clean room with big bathroom
Our stay at the hotel was great.
Great service, good food.
Pool was freezing cold.
doubling the price for that weekend is just wrong.
August 12, 2014
Rated 3.0 out of 5.0 by Abbygrace Clean, quiet room, "not handicap" as reserved
Not the room I reserved at all. The front desk tried to tell me it was a handicap room. No one reserves a handicap room unless they need one.
August 11, 2014
Rated 5.0 out of 5.0 by djinvasion21 Comfortable room, great service, very quiet
I've been to this Holiday Inn twice now in the Heath area and its conveniently right next to the Indian Mound Mall as well as a variety of grocery stores and restaurants around it. The bed was very comfortable, enough lighting for the whole bed and bathroom. No major problems. The internet was really bad the two nights I stayed, most likely wireless issues. The pool was quite nice too, not huge, but comfortable for myself and my fiance and big enough for a small family to enjoy with others. Otherwise no huge issues here.
August 10, 2014
Rated 1.0 out of 5.0 by douped SUCKER!!!
Would NEVER stay again.First, was WAY overcharged.Then, to be told no smoking and to walk into the room and smell smoke ? Then to find out the place burned down 3 years before and STILL smell smoke? Would only stay at a Holiday Inn, now, probably NEVER will.
August 8, 2014
Rated 5.0 out of 5.0 by Carolyn S. Great place to stay for several days
Our family of four shared the King Bed Suite and we brought an air mattress for an extra bed we needed. The living room was a little cramped with the air mattress, but everyone was comfortable. Overall our stay was excellent beginning with the great free hot/cold breakfast which was well stocked
August 7, 2014
Rated 4.0 out of 5.0 by Zookeeperz Facilities & accommodations were very Good
Although the building is dated, it is well maintained. Staff is friendly. My only complaint is that the Internet connectivity went down overnight, and I was unable to access it on my iPad. The wifi was functioning properly, but I suspect the router needed to be rebooted. The person at the desk said she did not have access to the room where the router was located. When I checked out at 10:30 there was still no internet connectivity.
August 3, 2014
Rated 3.0 out of 5.0 by softball mom 2003 Poor customer service
Very slow check in. Rooms that were booked at least 2 weeks in advance, were that, just rooms. When booking we were informed that there would be a block of rooms next to each other. this is why we chose this hotel. Our rooms were on each floor and all throughout the hotel. Then the children were warned that they were in the hallway too much when they were going to other rooms of the group.
Toilet did not flush properly. Room fairly quiet, and bed not as uncomfortable as it looked.
August 3, 2014
Rated 5.0 out of 5.0 by Wayne11 Comfortable, roomy guest room
Our stay was very good at Holiday Inn Express Newark-Heath. Room was roomy and comfortable - my wife needs firm mattress, this one was very good. we were there four nights and the only things we did not care for were there was a coffeemaker in the room, but there was no carafe for it. They told us at the front desk there was coffee 24/7 in the dining area - there was, but why have a coffeemaker in the room (with packets of coffee, sugar, and creamer) if you don't want guests to use it. I mentioned this to the front desk on day 1, they told me they would tell maintenance, it was never corrected. Also, on the final morning, we went down for breakfast 15 minutes before it concluded. They had gravy, but no biscuits. I guess they didn't want to put any out that were not going to be eaten, but if breakfast doesn't end until 10:30, items should still be out until that time. Also, at exactly 10:30 the lights in the dining area were turned off although there were still people eating. Otherwise, the breakfasts were adequate and the service very good.
July 31, 2014
Rated 4.0 out of 5.0 by ppppp pool breakfast bar
Pool area was too hot for July
breakfast bar has several areas not working left and went to restaurant for breakfast
July 31, 2014
Rated 5.0 out of 5.0 by D-3 Joe Great stay, I will return.
The whole experience was very good overall. The only things (and they are small things) I would mention is that the same breakfast was served on Sunday as was served Saturday. It would have been nice to have something different. Also the TV sound would go up and down by itself. That being said, I would stay here again.
July 24, 2014
Rated 3.0 out of 5.0 by Rose65 Cleanliness of Room
We stayed at the Holiday Inn Express in Heath, OH due to a death in the family. Although the room appeared cleaned, after a long day at a funeral, we crashed when we got back to the room and the next morning we found a pair of men's underwear under the bedskirt (sticking out). It wasn't ours as there were only women in the room. Needless to say, it made me wonder just how clean the room really was and whether or not the sheets were changed prior to us arriving and sleeping in the beds.
July 17, 2014
Rated 5.0 out of 5.0 by Millie45 Millie45
Staff was extreme accommodating. Melissa, the manager, was very professional in answering every question or concern that we had. The breakfast had a wide variety of selections and was very neatly presented. We found the entire staff was welcoming and extremely friendly. Anxious to return!
July 15, 2014
Rated 4.0 out of 5.0 by BillBradley24 Right location at the right price
Nice stay during OSU orientation. Location is good with a nice selection of restaurants and grocery stores nearby, including a mall.
July 12, 2014
Rated 5.0 out of 5.0 by dfsw Great value for a great place
This was our first time staying here, it was a great experience. Clean rooms. very nice staff, good breakfasts,clean area. I recommend to stay here,
July 10, 2014
Rated 1.0 out of 5.0 by hor.cycles over charged
they charged me $100 extra on my bill that i didnt know about until the next day when an aleart from my bank notified me. when i called the hotel they said it was for smoking in the room. i do not and never have been a smoker. they would not believe me or offer any proof that anyone had smoked in that room. im just out $100 on someones say so.
July 7, 2014
Rated 5.0 out of 5.0 by Bobbie122 Great place to stay
If you want to stay somewhere clean with extremely friendly staff, this is the place to stay. The breakfast in the morning is excellent.
July 7, 2014
Rated 5.0 out of 5.0 by connieQ Helpful Staff / Clean Comfortable Updated Rooms
There was nothing wrong! Clean room, enough towels, quiet, air conditioning was fine, breakfast food was convenient and tasty for a quick grab and go, staff was very helpful with directions and locating a can opener for our room! Nice laundry room with detergent and softener available and staff had quarters to exchange so I did not have to leave the bldg. to find some. Would not hesitate one bit to return!
July 2, 2014
Rated 2.0 out of 5.0 by trudy1978 terrible
This place is out dated.they don't care house keeping in name only won't stay
July 1, 2014
Rated 1.0 out of 5.0 by sheilam0619 Horrible smell
The jacuzzi room smelled liked sewage! Even though the staff was aware of this issue they failed to let me know about it. And when we complained they tried to turn the blame on the trash in the room. I am extremely disappointed in their customer service!
July 1, 2014
Rated 5.0 out of 5.0 by callig Clean, quiet stay
We really enjoyed our stay. The rooms had no odor at all. I'm a fanatic about that. I can not stand the lingering odor of cigarettes etc. But, the room smelled clean, looked clean.
We had only one problem and that was the slow drain in the bathroom sink. We had a suite. There were two rooms. The bedroom was very comfortable and quiet.
June 18, 2014