Rated 5.0 out of 5.0 by RobDog Great Place in Gainsville
I do a lot of traveling from Texas to Oklahoma and sometimes I need some lodging in between the trip. I have stayed at this location on several occasions and have always found the facility clean and quiet. The rooms are excellent and that is all I really care about anyway.
May 6, 2013
Rated 1.0 out of 5.0 by tommy33 complaints
My reservations were made a month in advance and confirmed at a set rate.. I arrived late and I was tired. The clerk wanted my id to confirm my discount. I forgot my info and he said it was OK! When I checked out I found that my rate was increased by $20 per night. If I would have known about the rate switch - I would have gone across the street to your competitor. I am a priority club member - 161 598 280. and I have stayed at your hotel many - many times. I have been a member since 1995 and I have never been treated this way.
In addition, your breakfast bar was constantly running out of food. When I asked the clerk, she immediately refilled the supply. Why do I need to remind the clerk that she needs to restock?
In addition, The microwave in my room was broken and in the two days that I stayed there, no one changed it out.
April 19, 2013
Rated 2.0 out of 5.0 by Jeannine123 poor value
Very disappointed in this HI.. Stopped after a very long day of traveling and thought the staff very indifferent. I actually felt like I had bothered her by walking in the front door. No amenities in the room so went to front desk and asked for at least some shampoo or soap so we could shower and was told "we are all out of shampoo". We don't usually expect much as far as breakfast goes but this place was pathetic and what little there was barely edible. We will be avoiding this hotel from now on..
April 17, 2013
Rated 2.0 out of 5.0 The Bed
We had a room that cost 240 for the night and the bed was absolutely the most uncomfortable bed I ever laid in. BAR NONE
The desk clerk was unkempt ! The hot tub was freezing cold and the café lights were out so we were not able to Visit in there.
I have stayed there before and it was very nice and I gave the location high marks-whats going on!!
April 13, 2013
Rated 2.0 out of 5.0 by Traveler1957 Priority Club Members Not Welcome!
My family and I set out for a small getaway. We decided on the Holiday Inn Express Gainsville. Upon arrival check in was easy, although I was not acknowledged as a Priority Club Gold Member or given my complimentary amenity.
The room was comfortable. Despite the couches looking old and dirty and the restroom door not locking it was great! We then decided to go down and use the pool. The pool door had an out of order sign. I asked the young lady at the desk about it and she said it was okay to use. She said her maintenance man said the hot tub was heating but the pool was not. We thought "Great! that's all we need". Going in we discover the pool is warmer than the hot tub! Both were freezing cold and un-useable. We were disappointed. The girl offered us a discount which was very thoughtful of her but all I could think was I should have booked another hotel.
After a night out we come into the hotel about 1 a.m. The young man at the desk looked very sleepy and distracted on the computer. We walked into the front door and he did not even greet us or look at us. Talk about great customer service. I then asked him if i could get a copy of my reciept. He said he could not because........and the he proceeded to make no sense. I know for a fact that in Opera (the system they use) he could advance my bill. Anyway, he looked sleepy and careless so I left it alone.
I know this is a long review and if you took time to read it I thank you! Let me finish with this. I am an employee of a Holiday Inn. Iknow all the procedures that should have taken place. The only reason I am complaining is becasue I payed rack rate. Not my employee discount. I was very disappointed in this hotel and will not reccomend or return.
March 30, 2013
Rated 3.0 out of 5.0 by DH717 Room not clean
I recently stayed at this property with friends and had 2 rooms booked. The front desk staff was friendly, helpful and went above and beyond. The room however had a little to be desired. The rooms have ceiling fans which are a bonus, but they were filthly with dust hanging from them. Since we wanted to use the fan, I cleaned it myself. In the corners of the ceiling were huge cobwebs. The bathroom and floors were clean, but the cleaning service obviously never looked past eye level when they cleaned. Can't believe another guest had never complained about this, as the webs had been there for some time. I did let the front desk know of this when I checked out and honestly thought there may be an adjustment on the bill, but our room had been booked with Priority Club points. Had a great time with with my friends though!
March 25, 2013
Rated 4.0 out of 5.0 by Hoghead I loved the room.
The room was great. For those of us who can't sleep in dead quiet the a/c fan can be set to run continuously. It was great. The bed was very comfortable and the duvae was good.
Breakfast was so so. When I reported the ice machine on the second floor was not working to the front desk staff it seemed the girl did not care as there was an ice machine on another floor. It was still not working when I left three days later.
All in all I would choose this hotel again.
March 12, 2013
Rated 2.0 out of 5.0 by mill room temp
First room was 89 degrees and an attempt was made to fix the thermostat with the suggestion that we would be fine as it was !!!! W e did get moved eventually. The staff were fine as they indicated that the manager hadnt been able to get it repaired. Also there was no gift e.g. water and the manager hadnt arranged for that.
February 24, 2013