Rated 3.2 out of 5 by 103
Rated 5.0 out of 5.0 by GrampsJim No Comparison
ladies here are top notch.
breakfast lady was superb.
manager is above excellent.
check in and out was refreshing.
must experience this kind of treatment yourself.
February 23, 2015
Rated 1.0 out of 5.0 by Jmkaufman75 Sent to dirty room at check inn
When my wife and I checked in at this Holiday Inn express we were given a room that hadn't been clean. The lady at the front desk was very apologetic and said she would give me an extra 1000 points on my account for the inconvenience that did not show when points for room did. The next room we were given the cleaning lady tried to go up three times to see if it was clean she couldn't get in so my wife and I went up to discover it was clean. This was around 5 pm. I had downloaded the ihg app for early check it did not work and good thing because rooms weren't ready at this hotel anyway. I understand it being Valentine's Day but $150 a night for a hotel under renovation with an unprepared but nice staff is a little steep.
February 19, 2015
Rated 5.0 out of 5.0 by mpack god location
It was a nice place. It was close enough to Winstar, but without the extra money for the room.
February 18, 2015
Rated 4.0 out of 5.0 by sccat24 it was good you are upgrading facility
very pleasant even though, your staff was very polite and gave plenty of forewarning about the construction. thank you for making my stay very comfortable
February 16, 2015
Rated 5.0 out of 5.0 by Mr. Owens Great overnight stay
I truly enjoyed my overnight stay at the Gainesville Holiday Inn. There were remodeling activity going on during our visit, however my stay remained good. I think the staff were exceptional in their service. I will always stay at this particular hotel when visiting Gainesville.
February 11, 2015
Rated 5.0 out of 5.0 by josephd1 very good service
room was very comfortable. staff were attentive to my needs and the location was ideal.
February 6, 2015
Rated 5.0 out of 5.0 by KellyINThaHouse great people in Gainesville, Texas
you will not be disappointed here. the people are so nice and go out of their way for you. the staff is trained by the manager to meet the customers needs and they did. I would tell you to just go give it a try because the place is not like other motels! I plan on bringing my family back and we loved the pool.
January 27, 2015