Rated 3.1 out of 5 by 90
Rated 3.0 out of 5.0 unintended stay in Gainesville, Texas
Our car broke down, so we asked our tow truck guy to drop us off at a Holiday Inn Express whilst our car was being fixed.
We have stayed at Holiday Inn Express hotels many times. We like the fact they are comfortable, have a hot breakfast and are clean.
The hotel was being renovated so the pool and gym were not available. I understand that renovation means that facilities are not always available, but why was this not reflected in the cost of the room? And why was the same room more expensive on the second night-not a week-end night?
Staff were generally friendly, especially the breakfast room lady, and the hotel was clean.
December 7, 2014
Rated 4.0 out of 5.0 by David-31 great nice room, better than expected
Great Stay and really nice room. Perfect getaway location just down the road from the casino. Stayed in a room with two queen beds will ask for king next time. Overall great experience!
December 2, 2014
Rated 3.0 out of 5.0 by jjjjgilbreath outdated but nice staff
The property is very outdated and bathrooms smell like old pipes. But the staff make up for that. They go above and beyond to make your stay grwat!
November 30, 2014
Rated 5.0 out of 5.0 by ChiefMB Great Staff - makes you feel at home
Visited Gainesville for a wedding and stayed with other friends at the Holiday Inn Express. Starting at check-in the staff was welcoming and provided great service. Hotel was convenient to walking into town and several restaurants.
Bed was super - provided a great night's sleep. Everyone raved about it. Lighting in bathroom could have been better (only negative regarding the property)
Again - the staff was the shining star for this property. I would come back just to see them again. They provided the quality of service you just don't see in large hotels.
November 20, 2014
Rated 4.0 out of 5.0 by SAS1955 Great Staff, great bed, making improvements
Overall a good experience. Pool and hot tub out of service due to upgrades. Other updates ongoing that affected hot water service. Other minor issues taken to management with positive response. Other Staff were excellent as well. Very helpful and personable.
November 19, 2014
Rated 5.0 out of 5.0 by don12345678 It is the people...they are great
I travel a lot; like all, I like and expect a clean comfortable room, but what I have found is it's the people that matter the most.
Everyone that works here is polite, professional, and friendly.
It's great to check-in to someone with a smile on there face; they greet me warmly, like they are really happy to have me as a guest.
The general manages is always attentive to all the guest. Its nice to go downstairs for the coffee and breakfast and again be greeted (generally by name) and always with a smile. My room is always clean and comfortable even with the remodeling that is underway.
Thank you..... to all the staff!
November 18, 2014
Rated 1.0 out of 5.0 by Raider1001 Poor effort!
They were remodeling this hotel on our stay, but mention nothing of this when we made our reservations. As much work was going on it should have been shutdown for remodeling!!! Staff was very unfriendly and not helpful at all! Will not return here for that in itself!
November 16, 2014
Rated 3.0 out of 5.0 by thdallas Gainesville Holiday Inn Express
My first review of this hotel was not very good, the hotel was under construction and had a few issues. Since then I have talked to the general manager who was such a delight to talk to and really cares. They will soon be finished with construction and I will definitely go back to stay again and check all the new amenities!
November 7, 2014