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Rated 3.1 out of 5 by 55 reviewers.
Rated 2.0 out of 5.0 by Ruined day during checkout It was very uncomfortable to argue with general manager in order to get room rates that were on email confirmation. In fact, my entire day was ruined after arguing with her! She was adamant about personally setting room rates herself for the property but I had obtained the room rate online and it was not what she wanted to charge. It all started at check in when the correction was not made as promised since I did call it to the attention of the man that checked us in and he stated that he would make corrections. Needless to say, he failed to do it so I had to again deal with it at checkout. The general manager was difficult to deal with and my day was ruined as a result of adversity. February 27, 2014
Rated 3.0 out of 5.0 by Rooms worn out will remodel soon?? This facility is worn out. Staff is attentive but only after they answer their text messages! Cheap out on creamer offer coffee but only powdered creamer HOW CHEAP IS THAT!!!! February 24, 2014
Rated 3.0 out of 5.0 by recycling The hotel is undergoing a renovation and so it seemed not all things were up to par. the breakfast was just so so and the coffee was cold. We understood there were some staffing concerns, the front desk lady seemed to be handling check in/out and breakfast both. I'm sure with more staff it would be more efficient. the check in person did give us great directions to one of the local restaurants in the town. We have stayed in 3 different Holiday Inn Epresses in the past 10 days and did not notice any recycling - no place to put newspapers, plastic water/soda bottles etc. Perhaps I just missed them. Would encourage all Holiday Inns to get to going with recycling. February 24, 2014
Rated 4.0 out of 5.0 by Service was excellent. The manager went out of her way to see that I got everything I needed. The only comment that I have is that maybe breakfest could include bacon every other day and the banannas would not run out. February 24, 2014
Rated 5.0 out of 5.0 by Quiet and comfortable Very refreshing break on a long drive. Slept quite well and woke up renewed and ready to resume the road trip. February 11, 2014
Rated 5.0 out of 5.0 by Very pleased with room My family traveled to south Texas and stayed at this hotel on our trip down. We were very pleased and chose this hotel again on our return trip. The rooms were very spacious, clean and well-equipped. We had no complaints either stay. On our second visit, our check in was handled by a new front desk person. I was impressed that that the manager was thoroughly training the new person, while being attentive to our needs. In visiting with the manager, she indicated she was fairly new in her position and was working hard to improve the hotel. Based our two stays, I would say she is doing well. We would definitely stay at this hotel again if ever in this area again. February 6, 2014
Rated 3.0 out of 5.0 by check in clerk needs more computer training. Checking in, asked for a king size bed and was informed that we would have to have a suite. We said ok(long day on the road). Upon opening the door we found closet full of clothes and items on the desk(fortunately no people in the room). We went back to front desk and reported what we had found and asked for a different room. Informed that there were no more king bed rooms, would we like a room with 2 queens. Ok with us and then she said she would have to put us in a suite with the 2 beds as if she did not put us in the same charge room, we would be billed for 2 rooms(she could not void out the first charge. We agreed (still tired from road) even though we said we do not need a suite. February 5, 2014
Rated 3.0 out of 5.0 by Reservation I used Internet to make reservation on Dec. 25 th for the night of Dec. 26th! Received an email confirming but it was for Dec.25th! I immediately called front desk and they changed to 26th! When I checked out their was a $15 difference in rate I was given! I showed the desk personnel my email and she sd their was nothing she could do! ???? December 30, 2013
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