Rated 3.0 out of 5 by 45
Rated 2.0 out of 5.0 by TravelerChirs Highway Traffic keeps you up all night
When checking in, you should specify you want a room not facing Interstate 35. The traffic noise is intense all night long. They have rooms facing other directions and should offer them to guests. When I mentioned this in the morning, the clerk helpfully said that many customers find the traffic noise soothing.
December 3, 2013
Rated 2.0 out of 5.0 by Sherri129 November stay
We stayed at this hotel for 3 nights while attending a continuing education seminar. The hotel is a little worn out. The fountain out front had missing tile work and was not functioning. I noticed peeling wall paper, and the bed had no support on the side The hallway ice maker only worked sometimes. The elevator went out while we were there and although they had someone working on it, the repair was not quick. We arrived around 7:30 pm and our room was freezing. It took an hour with the heat on high for our room to be comfortable. On the positive side, the hotel was extremely clean and the staff was not only friendly but was helpful as well. I was disappointed in the hotel, but felt that the staff did a "perfect" job.
November 21, 2013
Rated 3.0 out of 5.0 by CycleMike Nice Place - couple things broken
This is a nice hotel with friendly staff, nice rooms, and good breakfast. However, the hot tub and elevator were both broken during our visit.
November 20, 2013
Rated 4.0 out of 5.0 by DatsRight Overall stay was good
Upon check-in they gave me a dirty room that someone had just used with un-made beds and towels on the floor. Felt like someone was about to come out of the bathroom and jump me for entering their room since the TV was still on with a few lights. Once they switched my room everything was well. Was told that was the second dirty room given that night... The rest of the stay was fine and comfortable.
November 15, 2013
Rated 4.0 out of 5.0 by Redhat617 Short stay in Gainsville
I was only at this hotel for about 6 hours. Arrived very late and left very early. Overall a decent property. It appears they are doing some repairs on the rooms, as the room I was in had some touch up painting done that was obvious the paint didn't match. Would stay again.
November 12, 2013
Rated 2.0 out of 5.0 by HDTraveler62 In Need of Customer Service
Upon arriving the elevator was broken, hot tub was not working and my requested room of a king bed was not honored and never addressed by staff.
At breakfast, staff were in line (with guest) and took the last biscut available, leaving guest to wait.
Reservations were incorrect and the hotel location was not honoring priority club points for one of the nights I wanted to stay.
The room was in need of updating and repair (tile, grout, dressers, etc...)
Will not stay here again
November 7, 2013
Rated 2.0 out of 5.0 by Onebusylady Warm fuzzies
We pulled in about 1:00 am with reservations for a room for two nights, two queen beds. We were informed that we had been bumped...hmm. We got a room with one king bed and could move the next day to a room w/two beds. It seemed that there may have been one w/two beds but the lady couldn't make a change on the computer for some reason all while she was talking to her family about catching the resident cat and taking it home. I was not recognized as a priority club member and had to ask for water.
The room was ok except for the unknown sticky stuff on top of the nightstand. Carpet was coming loose from the wall at the floor and overall just needed updating.
Do I have warm fuzzies after my stay here-NO. It's just not what I'm accustomed to from this brand.
November 6, 2013
Rated 1.0 out of 5.0 by Paca58 The WORSE!
Worse prepared room I have ever stayed in at a IHS Property.Phone at didnt work curtain pull broken toilet seat loose AND FIRE DETECTP beeped.middle of the night 6 or more times brcause it needed a battery!
November 5, 2013