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Rated 3.1 out of 5 by 77 reviewers.
Rated 4.0 out of 5.0 by Overall good experience Hotel is well kept, clean rooms, and comfortable beds. Location is convenient to local restaurants and right off interstate highway. Staff always courteous. Have stayed here several times on business trips and it is always dependable as a good,experience. Wish the fitness center had a few other amenities like an elliptical and a few free weights, but still a good place to stay. December 3, 2012
Rated 4.0 out of 5.0 by comfortable bed, great staff, fine service: 4.5 Stars Hotel serves as a midpoint stop for holiday travels. Easy access to I35; Late arrival...early departure. I call early in the day to confirm a late arrival. Desk staff always has my paperwork waiting for me when I arrive. Night is short but I always depart rested and adequately fed. Room is clean, staff is great, service is fine but I did notice the hotel is just beginning to look a little tired. However, considering the traveler traffic flowing through it is holding up well. might not hurt to do a little capital touch up beyond the normal standard operations. November 26, 2012
Rated 5.0 out of 5.0 by Very comfortable bed. Was disappointed that the breakfast bar closed so early (9:30 A.M.) in the morning. We had stayed out too late both nights we were there in Gainsville. November 23, 2012
Rated 1.0 out of 5.0 by Disappointing; Not Up To HEI Standards As a Platinum Elite Priority Club member, I have stayed in countless HEI properties over the past few years and this ranks as one of, if not THE worst. From the moment of arrival, the was no acknowledgment of PC status whatsoever. I asked if they might have a bottle of water and was told, "I can give you water but no snacks." Okay, that's fine. I asked if there were any restaurants or other establishments that were still open for a snack and a beverage. The front desk girl pointed across the highway and brusquely said, "Chili's." Of course, it was closed as was everything else in town. The room was fine, but in need of new carpet. Several holes throughout and very worn in spots. Cigarette smell permeated the hotel, even on my supposed "non-smoking" floor. TV was fuzzy, but received a large number of channels. AC/heat is an antiquated unit, but provided enough noise to help drown out the highway racket. Bathroom had great lighting for HEI, but no functioning vent fan. Breakfast Buffet is advertised to be served from 6:30 a.m. to 9:30 a.m., but when I arrived shortly before 9:00, there was nothing left in the hot serving area. I asked the attendant and she ducked into her hiding area without comment. I settled for some yogurt and a banana and went to gather my belongings to check out. When I mentioned to the desk clerk that they should change the hours on the sign advertising the alleged breakfast buffet, all she could say was, "Oooooohhhhh" and hand me my receipt. No apologies, not thanks for staying with us, just "Oooooooohh." Very disappointing stay to say the least. November 19, 2012
Rated 5.0 out of 5.0 by Great staff I will stay here again when I go to WinStar for a concert. November 16, 2012
Rated 3.0 out of 5.0 by Breakfast Everything about the hotel was fine until we went down for breakfast. It was absolutely the worst HI Express breakfast we have ever had. The Pancake machine was out of oder, there was no gravy for the bisquits, the "omelets" were disgusting, filled with something we couldn't figure out what it was, the sausage wasn't cooked well (we believe --- it looked like there was raw fat on the surface). It was horrible! Other than that, our bed was wonderful, and the shower the probably the best we have had. Lots of water pressure to make those wonderful shower heads do what they are supposed to do! November 11, 2012
Rated 3.0 out of 5.0 by Beds not comfortable Internet was awefull, had to call the 4 times? Breakfast was so can go anywhere and get a better breakfast. November 8, 2012
Rated 2.0 out of 5.0 by Disappointed This was not my first time to stay at this property, but it may have been my last. The room was cozy enough, but the noise from the room above was too much. There were a few things that were lacking based on my expectations of Holiday Inn Express. As a Priority Club member, I stay almost exclusively at these hotels. One was the breakfast bar. There were no pecan rolls the first two mornings we were there. The pancake machine was either broken or they were out of mix. The hot food choices were just OK. I found the biscuits to be hard and a bit stale. The Fitness Center was not up to scale ether. Two of the machines were broken and the temperature in the room was hot and humid, with no way to adjust it without calling the staff. Also there was a coffee cup on the window ledge on Day was still there on Day 3. As for the staff, many of them did not speak English, making it hard to communicate with them unless you spoke Spanish. November 7, 2012
Rated 3.0 out of 5.0 by A Disappointing Stay No bed table lamp. Person on duty did get one. No gravy fior the breakfast biscuits. Come on, people, this is Texas. If you have biscuits on the breakfast menu, ya gotts have gravy. October 13, 2012
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