Rated 4.3 out of 5 by 298
Rated 1.0 out of 5.0 by Dirty Room Poor Management Attitude/Dirty Room
I have stayed at this hotel for several months and typically have had a clean room and good service at the front desk. However my last stay on January 14th will be my last as not only was my room dirty but the staff at the front desk when I checked out was very rude and insulting.
When I asked to speak to a manager the lady that come out was obviously not the general manager that I had asked to speak with as a GM would not have been as insulting as she was to a guest.
The carpet in the room was stained from a spill from the mini-fridge that was not cleaned up and the smell from the room gave me a sinus headache that took two days to get over.
While this is a very convenient location fortunately I have other hotel memberships that provide points and treat guest better than this latest front desk staff and "manager".
If you stay at this hotel I hope you have a better experience than I did.
January 19, 2015
Rated 4.0 out of 5.0 by dgb1 Good place
Good location (many restaurants nearby), excellent service. Only mild negative - beds were too soft. Recommended.
January 17, 2015
Rated 3.0 out of 5.0 by Escape From Cold Weather Not Typical of Past Holiday Inn Express Experiences
We choose Holiday Inn Express when we travel due to their locations, and the fact that everything is pretty predictable - clean rooms, friendly employees, and a warm breakfasat. Our visit this time was not typical. The room was somewhat outdated but clean. It was located just off to the left of the elevator, where we could hear people getting on and off the elevator, along with filling their ice buckets throughout the evening. The hallway music played through the night. After a not so restful evening, we thought we would have a hot breakfast prior to traveling to our final destination. Unfortunately, the hot breakfast wasn't being served until 7 am but we made due with other choices. As we approached the front desk to turn in our keys, we obviously interrupted the clerks personal call, and he was not very friendly toward us as we departed.
January 15, 2015