Rated 4.2 out of 5 by 192
Rated 4.0 out of 5.0 by Guest from Naples Good Experience, Great Staff
Overall good experience staying at Holiday Inn Express. Great Staff and location. Thank you Alexis, a front desk staff who helped booking the rooms and made our stay very pleasant. The only note, I'd like to ask the management to improve is the quality of pillows. They said Soft and Firm on each pillow case. In fact, they were all soft, bad quality and shape. The pillows have no support. I got up in the middle of night to push the pillow away because it gave me a neck pain pretty much every night of the 5-day stay
July 25, 2014
Rated 5.0 out of 5.0 by samson316 Very nice room and reasonable rate.
The room was very comfortable and very clean and neat. The breakfast had lots of choices, both hot and cold items. The staff was very kind and freindly. The price was reasonable. The only sad part was the bed. We found it very worn and very hard. I would recommend the property to some one else especially if the beds were in better shape. Thank you much
July 23, 2014
Rated 5.0 out of 5.0 by patorachee Surprisingly good value
We enjoyed our stay here - and were surprised by the value. We were in Gainesville for a swim meet - and only were anticipating bare bones - breakfast was great, and the front desk was very accepting and accomodating to all of our families and children. Very pleasant experience.
July 23, 2014
Rated 1.0 out of 5.0 Poor Management/Front Desk
I travel for business and never review anything so that should tell you how dissatisfied I am to take my valuable weekend time to write this review.
I had to leave before my check out time and notified the front desk that I may or may not be back. My request was to simply email my receipt if I was unable to return. So here it is the next day and I am trying to finish my weekend paperwork and they have not emailed the receipt. I call them and I am told that they CAN NOT email me my receipt and that " We do not have that capability" WHAT... In the year 2014 a business cant send a simple email? The person I spoke to said that only certain people are allowed to email and that no one with that ability would be available until Monday morning. WHAT... So I have to wait until Monday and cant finish my paperwork? I asked if there was someone he could call and get permission. "NO" he says. I gave several other options to help me. "NO" he says each time. I hung up angrily telling the man that having no one available to perform a simple task is unacceptable.
I will not be staying at this or any other Holiday inn location and will be advising my company to boycott them as well.
July 12, 2014
Rated 5.0 out of 5.0 by Edyr Large, comfortable room.
Large room with game table and two TV's, gave my grandchildren plenty of space to entertain themselves. The pool was wonderful, and plenty of exercise options in exercise room. Nice selection of breakfast items to choose from, warm cookies in the evening, we did not go hungry. Great staff ready to aid in your needs or request.
July 10, 2014
Rated 5.0 out of 5.0 by spp1 Great Hotel
This is a clean and comfortable hotel. The staff was very attentive to our needs.
July 8, 2014
Rated 5.0 out of 5.0 by Engineer66 Very nice hotel. Nicely furnished and clean.
Really enjoyed our stay at this hotel. Would recommend to anyone.
July 8, 2014
Rated 5.0 out of 5.0 by Patricia57 Excellent Service
We had been driving for 12 hours straight and were very tired . I googled hotels in the area and found a Holiday Inn. These are some of my favorite places to stay when traveling so I was so happy when the front desk person ( Alexis ) said they had a room and would be happy to get everything set up for us . She was true to her word and had it all ready , took less then 2 minutes to check in and she made sure to put us on the side of the hotel that had less traffic noise . The room was excellent and very quiet . I would definitely stay here again and recommend anyone traveling through the area or just want a overnight getaway to stay here .
July 7, 2014