Rated 4.3 out of 5 by 514
Rated 4.0 out of 5.0 by JPBCLB Good, but not great
Hotel needs to upgrade the quality of its front desk personnel in terms of professionalism and courtesy
February 5, 2016
Rated 4.0 out of 5.0 by Alicez Nice hotel
I find pillow top beds hot. The hotel was nice along with the breakfast.
February 4, 2016
Rated 5.0 out of 5.0 by waller577 Comfortable bed and great service
Excellent staff, facility is clean and gorgeous, the beds sleep like a dream..(ours did ) just an excellent place to stay when going to the UF Hospital (which we do) or any other event!
January 31, 2016
Rated 4.0 out of 5.0 by Happoy traveler Shower issue
We had a handicap room. The shower head would not stay in the wall bracket. It had to be held by hand,
When I reported this to the desk clerk as we were leaving, his attitude was offensive. His words were " I will write it down, but sometimes........ He wanted to convince me that there was nothing wrong. In my world of customer service, you never indicate to a customer that the problem that is being reported does not exist without first looking into it.
January 31, 2016
Rated 5.0 out of 5.0 by jamcginn Quick trip, comfortable room with great service
We ended up having to stay overnight unexpectedly and they were able to easily accommodate our needs. The room was comfortable and even though we weren't there very long, the experience was enjoyable.
January 27, 2016
Rated 5.0 out of 5.0 by RM32937 Great Property
The staff and the property were great. As a platinum member, I have stayed and many of the properties and this one definitely ranks toward the top.
January 26, 2016
Rated 5.0 out of 5.0 by JRCJR Swamp
In for a quick business trip. HI located with easy access to highway and campus. Cracker Barrel located within easy walk for meal. Staff friendly, efficient and professional.
January 25, 2016
Rated 5.0 out of 5.0 by Towelexchange10 Great customer service from the moment we walked in the door
We have been staying at holiday inn express since we left on are trip from Indianapolis, in . They have all been nice but this one was a step above . The manager called the room after about ten minutes to make sure we had everything that we needed. It is a small thing but those are the things you remember. Great custome service.
January 23, 2016