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Rated 4.3 out of 5 by 298 reviewers.
Rated 1.0 out of 5.0 by Poor Management Attitude/Dirty Room I have stayed at this hotel for several months and typically have had a clean room and good service at the front desk. However my last stay on January 14th will be my last as not only was my room dirty but the staff at the front desk when I checked out was very rude and insulting. When I asked to speak to a manager the lady that come out was obviously not the general manager that I had asked to speak with as a GM would not have been as insulting as she was to a guest. The carpet in the room was stained from a spill from the mini-fridge that was not cleaned up and the smell from the room gave me a sinus headache that took two days to get over. While this is a very convenient location fortunately I have other hotel memberships that provide points and treat guest better than this latest front desk staff and "manager". If you stay at this hotel I hope you have a better experience than I did. January 19, 2015
Rated 4.0 out of 5.0 by Good place Good location (many restaurants nearby), excellent service. Only mild negative - beds were too soft. Recommended. January 17, 2015
Rated 3.0 out of 5.0 by Not Typical of Past Holiday Inn Express Experiences We choose Holiday Inn Express when we travel due to their locations, and the fact that everything is pretty predictable - clean rooms, friendly employees, and a warm breakfasat. Our visit this time was not typical. The room was somewhat outdated but clean. It was located just off to the left of the elevator, where we could hear people getting on and off the elevator, along with filling their ice buckets throughout the evening. The hallway music played through the night. After a not so restful evening, we thought we would have a hot breakfast prior to traveling to our final destination. Unfortunately, the hot breakfast wasn't being served until 7 am but we made due with other choices. As we approached the front desk to turn in our keys, we obviously interrupted the clerks personal call, and he was not very friendly toward us as we departed. January 15, 2015
Rated 5.0 out of 5.0 by A Blessing After staying at the Murfreeborough Holiday Inn Express the night before and being very disappointed the stay at Gainesville was a blessing. The staff was friendly and helpful, the accommodations were clean, and in very good condition and well appointed and warm. The only concern was that the breakfast was very light and did not have much variety. January 14, 2015
Rated 5.0 out of 5.0 by Hot Spot This hotel is great for the area with comfortable rooms and a good start to your day with a great selection of breakfast food(not just a donut and cup of coffee). However, the breakfast room is a bit small and there was no seating when I went down for breakfast.. had to sit in the lobby. January 8, 2015
Rated 5.0 out of 5.0 by Complimentary breakfast There were so many guest using breakfast facility that people were sitting in the lobby, as well as, some people standing. Since I had 2 children with me I decided to go elsewhere, so that, they could sit to eat. This cost me additional money as I thought we would be able to eat at the hotel. January 8, 2015
Rated 2.0 out of 5.0 by great hotel but cockroach ruined experience This was our 2nd stay within a week, stopping over from Florida. We stayed in a corner queen with 2 beds and a pullout. Room itself was great and it looked clean but there was a huge cockroach (at least 1.5 inches long) that was in our room hanging out. We tried to capture it alive to show front desk but it scampered under our main door and went to the room right across us! We slept with our lights on, and we scoured the entire floor for any other cockroaches. We reported it also to the front desk. January 8, 2015
Rated 3.0 out of 5.0 by Good Location off I-95 Front Desk helpful. Lobby entrance -easy access and food court clean with good food and service. January 8, 2015
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