Rated 5.0 out of 5.0 by happiman Great service
I arrived to a parking lot full of cars and worried if there would be a room available. The gentleman working that evening was excellent in help serve my needs.
I requested a first floor room which they had one but at a higher rate. Without hesitation he upgraded my stay at the normal room rate.
Very please with the service which to me is always very important. A room is a room when you travel a lot but the difference is the service your receive.
Please make sure that you pat him on the back.
thanks
May 21, 2013
Rated 5.0 out of 5.0 by cindyb63 Great Stay!!
We were able to get in our room just a little early--Our room was beautiful and clean, the staff was great and the breakfast was wonderful!!!
May 17, 2013
Rated 5.0 out of 5.0 by ragdoll14 Great Place to Stay
This Holiday Inn Express is a great place to stay. Friendly staff who accommodate any request. Clean, comfortable rooms. Good breakfast selection. Will definitely stay here on our next visit to Galesburg IL.
May 16, 2013
Rated 5.0 out of 5.0 by dsgredhead Great People
Ryan and the staff always go the distance in taking care of us. I have stayed here with family many times and have always felt at home. I recently had a small billing problem and they bent over backwards to help straighten things out. Very much appreciated.
May 12, 2013
Rated 5.0 out of 5.0 by MZPRE Amazing Customer Service!
I was so impressed with Annette, at the front desk. We've stayed at this hotel many times, and she always goes out of her way to make our stay enjoyable. Derek and Jackie also do the same. Since we have platinum status in the priority club, we are usually upgraded, but this time I preferred a room that didn't happen to have a refrigerator. I was fine with this. An hour later, much to our surprise, Annette showed up at our door hauling a refrigerator on a cart - all by herself! She wanted us to have one, so in addition to juggling her other duties, she went to the great effort of finding and bringing one to us herself! We had never experienced such spontaneous, exceptional service at any hotel before. The whole stay was great, but Annette's outstanding service was icing on the cake!
May 11, 2013
Rated 5.0 out of 5.0 by GramandGramps98 Service and Courtesy
We live in Oklahoma and have a daughter/grandchildren who live in Galesburg. We chose to stay each visit here and the service is excellent as well as the comfort and convenience of our room. The staff is commendable and takes time to answer questions on the area as well as prompt service of any needs we may have to enjoy our stay. We would recommend your "getaway" to be enjoyed here and have the home away from home with great people who share their own smile and customer service to make us feel welcome. THANK YOU:)
May 7, 2013
Rated 1.0 out of 5.0 by Tim6523 Keep driving
This location is in need of a makeover. I arrived in my room, sat down to relax and the order of smelly feet overwhelmed me. I called to be moved to a different room but was told they were sold out. The front desk said maybe it was coming from the connected room.I feel it was from unclean carpet. Needless to say I did not have a very good night sleep!
In the morning one person with a shirt that look like she just pulled it from the hamper was running the front desk and the breakfast buffet. they wer out of coffee and almost all of the food.
I wont be staying at this location again!
April 25, 2013
Rated 5.0 out of 5.0 by windrider Comfortable and friendly place.
A nice clean and friendly place to spend the night.
I little info, go to the end of the block and turn left to find the lot.
April 24, 2013