Rated 3.6 out of 5 by 71
Rated 4.0 out of 5.0 by HP2013 Nice view and staff
The view was beautiful and the staff was very nice. The only con I had was the mattress. It was a little hard for me but overall it is a nice place. Will come back again.
December 3, 2013
Rated 3.0 out of 5.0 by txcowgrl75 Expectations way too high
I read the reviews before staying, but thought maybe they were wrong, extremely particular, or hoped some of the issues were rectified. Well, upon arrival the room did have a BIG musty smell immediately when you opened the door. The room just felt icky. The toilet would only flush when you held down on the handle. The Coke machine had nothing showing how much anything cost and I put in $2.00 worth of quarters and it ate my money. When w left the next day to look around Galveston, neither of our key cards worked after parking in the garage, so had to walk clear up the ramp to the front door. The staff got them working and refunded my $2.00. That night, the lights went out just as the sun was going down (which I know is beyond their control) and were off for 2 hours. The cable was out beyond that, but it finally came back on, too, almost an hour after the power was restored. The staff was friendly enough, but overall, it was just a bad experience. Will not stay there again.
December 2, 2013
Rated 1.0 out of 5.0 by DCUK This was the worst holiday inn express I have ever stayed in!
Sadly I am extremely unhappy regarding my recent stay at the Holiday Express in Galveston and have summarised some reasons for this i.e.
•Reception unattended when I arrived & I had to wait over 3- 4 minutes before a receptionist arrived. When she did there was no greeting or apology for the delay
•The receptionist never acknowledged me as a priority platinum member and also left my check in half way through to deal with another arrival – once again no apologies!
•I asked to leave valuables (e.g. my passport & those of my family) in a safe but the receptionist could not find a key!
•The next day I asked another receptionist if it was possible to leave my passports in a safe place but she also appeared disinterested saying that no safe deposit box’s were available. I enquired if the manager could perhaps do something for me as I was concerned about carrying them around & she promised to check when the manager arrived but no one got back to me. The impression was that they weren’t interested in the slightest to help me which I found disappointing given that they knew I was a platinum member. (Sadly my stay in Galveston was marred due the fact that I was forever worried about getting our passports stolen or lost and had hoped the hotel could help)
•The hotel pool was dirty & looked as if it hadn’t been cleaned for quite some time with black bits in the bottom of the pool & sand deposits on the steps. My family were concerned about the health risk through swimming in a dirty pool so weren’t able to use the pool thus spoiling our enjoyment
•Neither could we use the Hot Tubs as quite frankly they were freezing!
•We had to eat breakfast off polystyrene plates & using plastic spoons which personally I don’t not believe gives off an impression of quality. (Yes I know it was an express but the group pride itself on quality & I think this was anything but quality plus it surely is really bad from an environmental aspect using polystyrene & plastic?)
•On checking out the staff never bade us farewell & at this stage quite frankly I was not surprised as they appeared disinterred from start to finish
Sadly I am that disappointed that I would like you to review my complaint as personally I believe due to poor service & standards I deserve a refund on either the money paid & or points used. As a platinum member I hope that you will take this matter up on my behalf
Please note this is mot something I would normally do but the service fell well below the quality I normally receive and quite frankly made me think of looking to test out another brand in future?
November 20, 2013
Rated 5.0 out of 5.0 by MelLynP Pleasantly surprised
Exceeded expectations, this hotel was much nicer than expected and directly across the street from the beach.
November 19, 2013
Rated 4.0 out of 5.0 by Billreview Excellent location and comfortable beds.
I enjoyed this property for 1 night on a business trip. I received a platinum upgrade to one of the rooms facing the gulf. The staff was friendly and available. The beds were very comfortable. There are a few things that this hotel could do to make things outstanding. As other people previously mentioned, my room had a musty smell. I would have also preferred some fruits for breakfast. Not isolated to this hotel, but Holiday Inn Express in general, I was thankful when the executives at HIE moved away from the cinnamon scented amenities. However I don't understand why they didn't choose products with a more neutral fragrance.
November 16, 2013
Rated 5.0 out of 5.0 by Spoiler clean and cozy
Was met with a smile at check in. Room was clean and cool when we came in.. front desk lady was very helpful in pointing us in the right direct for our evening on the town..
November 4, 2013
Rated 5.0 out of 5.0 by LAM66 Excellent value , very nice large rooms
The hotel was excellent. The front desk staff was friendly and very helpful. Everything looks new and extremely clean. The decor was surprising for a small hotel...lovely. It reminded me of a boutique hotel. Our room was large with a sofa and very comfortable beds and a balcony. We asked for a room facing the front with a view of the water. Although the balconies are not large, it is more than adequate. Breakfast choices were good ....dinning area was large, very clean and furnished very nicely. We came across this property quite by accident and definitely will be staying here on future trips to Galveston.
October 29, 2013
Rated 5.0 out of 5.0 by safetypro77 Worth the trip when staying in the Houston area
I had planned to spend a night in Galveston before buisiness meetings for the rest of the week in Houston. I was delighted to find that it was more economical to stay in Galveston and commute to and from downtown Houston. My wife had accompanied me on this trip and was more elated than I was. The staff were hands down the most welcoming I've ever experienced. The property made an otherwise boring business trip seem like a resort vacation. Talking to others during the meetings I was surprized to hear that our drives were taking the same time eventhough some of them were staying within 10 miles of the meeting location.
October 28, 2013