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Rated 3.8 out of 5 by 157 reviewers.
Rated 5.0 out of 5.0 by the hotel was clean and easy to get to. This is a great property to take a family to. It was clean and the rooms were comfortable and easy to move about. The staff was friendly and courteous. The food was great with a variety to choose from. I will take my family back to this location. July 25, 2014
Rated 5.0 out of 5.0 by Business stay Nice hotel. Stayed for business purposes and did not experience the breakfast area since I needed to be at the heliport at 5:30am. The bed and pillows were confortable as well. Found the listed TV channels were not the same as what was on TV. No big deal. I liked this hotel because it is close to the heliport. Bathroon was nice too with the usual soap, shampoo, conditioner and lotion. Plenty of clean fresh towels. Price was a little high but it's summer time on Galveston Island. Expected! July 25, 2014
Rated 4.0 out of 5.0 by Good hotel on the Seawall This was a girlfriend getaway for the weekend and we thoroughly enjoyed the rooms we had booked. One was a suite and we really utilized the extra space provided plus we loved the balcony facing the water. July 17, 2014
Rated 5.0 out of 5.0 by Great Place to Stay in Galvestion We enjoyed staying at this location in Galveston. The Holiday Inn Express and Suites Galveston West-Seawall is the perfect location. Close enough to all the activities, but away from all the busyness! Clean, friendly staff and reasonable priced for a family to stay out. The kids enjoyed the pool and it was relaxing to just sit back and visit with my girlfriend while our kids played! July 16, 2014
Rated 1.0 out of 5.0 by Very disappointed I have been visiting Galveston for 6 years in a row and have stayed at this hotel every time well this was the last time. I checked in about 1:30 am on sat night the room stunk, the smoke detector beeped all night for every night we were there from 11:00 pm till 6:00am, pulled out the sleeper sofa and there was still sheets on the pullout along with a sucker stick to the sheets. The AC was not cooling, the floor had crushed chips on it. Tired from traveling I went down to the front desk to complaine but because the hotel was booked up the front desk person just adjusted the rate. The next day they moved us to a new room. That was better with the smell but the smoke detector continued to beep. I booked a month in advanced and the price was high but because we liked the hotel we booked, but then a about 5 days prior to our stay I found a cheaper rate so I called but when I called the lady from the hotel said we can't honor that price and if you cancel and rebook you may loss the room because we are booked. In the years passed if they had a cheaper rate they gave me that rate. Made a local call to order pizza and they charged me long distance call and didn't notice till I got home. The pool hours were 10:00am till 10:00pm the seaweed was so bad that we were going to go to the pool at 10:00 only to find it closed for cleaning, when I asked the lady at the front desk why and when it would be open she said I didn't know it was closed. So horrible stay, price hijacking will find another hotel next year. Was very disappointed. July 15, 2014
Rated 2.0 out of 5.0 by Ok stay Had power outage during stay, did not make for a comfortable stay. July 15, 2014
Rated 2.0 out of 5.0 by not a good place if the power goes out. This is the most poorly ran holiday Inn express I have ever stayed in. The room had stained carpet and and the whole island had a terrible odor. The pool water even had a bad smell. If the lights go out get a flashlight or use your phone to find your way in the stairwell because the emergency lights don't last long. Being an IHG member here didn't even get me a thanks. July 15, 2014
Rated 5.0 out of 5.0 by Hotel location Hotel location is a plus due to high traffic area in other parts of Seawall! Hotel parking is very good. This was our 3rd summer or year to stay at this location!!! July 12, 2014
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