Rated 3.8 out of 5 by 234
Rated 1.0 out of 5.0 by dre6481 Ok Hotel and HORRIBLE CUSTOMER SEVICE
The hotel charged me for over a weeks stay all the while telling me that my card was declining. When I showed them that the charges were on my bank account, the front deak lady basically told me that I wasn't reading my own bank account right, and that I couldn't add! I even had my bank talk to them, and they refused to listen because their paperwork was wrong!!! This hotel has HORRIBLE CUSTOMER SERVICE ALL THE WAY AROUND!
January 21, 2015
Rated 5.0 out of 5.0 by DOS15 Great Service
The staff was extremely helpful and courteous. It was a busy weekend, we were from out of town with young children. They were very helpful. I was so surprised at the size of the room for the price!!!
January 21, 2015
Rated 4.0 out of 5.0 by VOG15 Galveston
This location is great. We had stayed at this same location before. During this stay we had to be moved several times in the same day. This was due to the door of our rooms not closing and securing properly. The young lady at the front desk was very helpful and up graded us to a suite. Even though we had to switch rooms several times we still enjoyed are stay.
Breakfast: no water available. We were told that we would have to purchase at the front desk. The rest of the breakfast was great.
January 18, 2015
Rated 5.0 out of 5.0 by Zuska Great Place near Cruise Ship Port
Great rooms! Ask for a balcony with a view so you can watch the sun rise in the morning. Very close to the port, reasonable prices, pretty good breakfast. Beds are super comfortable. Staff is exceptional and very knowledgable of the area to make great recommendations for dinner outings.
January 15, 2015
Rated 4.0 out of 5.0 by Blessed KS Guest room great, breakfast not
Reading previous comments from as early as 9/2014, I chuckled over the numerous mentions of the pancake machine not working; it was still not working 12/2014. The one person working in the breakfast room could not keep up with the crowd of guests and it appeared to be poor planning/scheduling
for a Sunday morning with so many guests.
With 3 adults kids in our party, we were looking at the complimetary breakfast as added value to our visit but we checked out and went out to eat.
January 12, 2015
Rated 4.0 out of 5.0 by LEbbo! Great place for a weekend
Took my b u t full bride there for an three night weekend. Place is greatly positioned on the seawall drive where you can just relax in your balcony and enjoy the view of the open water. Staff was very friendly and courteous. Will be there soon.
January 8, 2015
Rated 5.0 out of 5.0 by MBEB Very comfortable bed and furniture, great food.
What a Joy to hear and smell the salt air, rest and relaxation did not want to go home.
January 8, 2015
Rated 4.0 out of 5.0 by RN12345 good lodging but disappointing breakfast
Overall stay went well; clean room, new hotel, courteous check-in staff, great location, sufficient parking. Only 'ding' was disappointment in the breakfast: eg pancake machine was not working; none of the customary Holiday Inn Express cinnamon rolls; not much of a selection, that was quickly gobbled up by the crowds ie server did not keep up with the crowds. Otherwise, a good stay there; I will likely return there next time I go to Galveston
January 7, 2015