Rated 3.6 out of 5 by 72
Rated 5.0 out of 5.0 by safetypro77 Worth the trip when staying in the Houston area
I had planned to spend a night in Galveston before buisiness meetings for the rest of the week in Houston. I was delighted to find that it was more economical to stay in Galveston and commute to and from downtown Houston. My wife had accompanied me on this trip and was more elated than I was. The staff were hands down the most welcoming I've ever experienced. The property made an otherwise boring business trip seem like a resort vacation. Talking to others during the meetings I was surprized to hear that our drives were taking the same time eventhough some of them were staying within 10 miles of the meeting location.
October 28, 2013
Rated 5.0 out of 5.0 by Ejm3amm Such a nice place!
I really like this place. I always get an ocean view. The rooms are always clean and comfortable. Beds are nice not the cheapest known to man like some places. I could live here!
October 25, 2013
Rated 2.0 out of 5.0 by Renee1957 Limited Staff
We arrived on a Sunday evening. One person at the desk. She had to leave the desk to check a room. We waited for a while. Our TV would not get channels so I tried to call the desk...no answer......no answer.....UGH. Finally, an answer. A young man arrived who did not speak English or know how to fix our TV. We were not offered another room. The parking lot was not full so I feel there were not many there. It seems to me they did not care if our stay was pleasant,
October 12, 2013
Rated 5.0 out of 5.0 by Waldo42 Birthday
The hotel staff was friendly and it was nice and clean
October 8, 2013
Rated 2.0 out of 5.0 by Deanna67 Musty smells
The location of this hotel is the only thing that was good. The entrance to the hotel and our room which had a balcony and faced the ocean was musty smelling. The bed was not comfortable and moved around too much. The pillows where not comfortable and lumpy. There were two hot tubs and neither of them worked...they wouldn't heat up past lukewarm. We will not stay at this hotel again.
September 23, 2013
Rated 3.0 out of 5.0 by calicali carpet odor
The location of the hotel was great because we were leaving for a cruise the next day. We had a balcony with a lovely view. The complaint that i had was the smell of the hallways and rooms. The carpet was old and needed to be changed. The elevator seemed as though it would fall apart soon. As, far as customer service goes when it was time for us to check out we had an issue with the bill. I gave the lady the room number we were in and she gave us the total amount we owed which was not right. Long story short we kept going back in forth on the bill and what i was told it would be. I even told her i suppose to have a statefarm discount. She said no discount was applied. I had to pull up my confirmation emailed that had the price i was suppose to pay and showed it to her before she finally noticed she was looking under the wrong name and room number. I apologized to her for giving her the wrong room number, but i also felt she should of checked the name that i kept giving her. Anyone can pay for a room by giving the room number. Not once did she apologies. Very rude. I would only recommend this hotel because of it location on the beach. Thats it.
September 16, 2013
Rated 5.0 out of 5.0 by fshmom Galveston vacay
Sudden decision to stay in Galveston and visit Moody Gardens the next day. Made reservation online from the beach. Went straight to the hotel and room was ready! Staff was very nice.
Room was incredibly spacious considering it was my daughter and I and she is in a wheel chair. LOTS OF ROOM!!!
Bathroom was great. Newly remodeled it looked. Comfortable bed. Will definitely stay here again. AND the balcony overlooking the beach was sweet!
September 11, 2013
Rated 5.0 out of 5.0 by Gynocrat Best Choice for West Galveston on a Budget
We were there Friday and Saturday night over the Rosh Hoshanna holiday.
The location was great, because we wanted to do Moody Gardens without spending a fortune staying at the Moody grounds. It's also located near the pocket-park beaches--less people, no lifeguards, and some beaches don't collect a parking fees after Labor Day.
The room was a standard and slept four comfortably, AND you still get a great view of the Gulf even if it's not a frontal suite.
The staff was terrific and accommodating, despite being slammed Saturday with cruise-ship customers that arrived due to a delayed departure.
Awesome hotel--quieter and more sedate than the Holiday Inn Club farther west; just a short drive to EVERYTHING without being stuck staying in the middle of the Pleasure Pier-Restaurant crowds.
The breakfast could use some work--but for the price, it wasn't bad.
September 11, 2013
Rated 3.0 out of 5.0 by Kzzy27 Great coffee!
Service is only ok. Balcony looking into hotel alley. Air conditioning didn't seem to work correctly; room stayed humid. No beach across Seawall Blvd., only rocks. Seemed to be a shortage of towels. Great coffee!
September 4, 2013
Rated 5.0 out of 5.0 by BoogieMan Comfortable bed and great service
Checked in on Monday Aug 26th around 3:30 pm for a 4 night stay and check out Friday Aug 30th , we booked over the phone with IHG and requested a room with a full gulf view at the front of the hotel faceing the gulf , when we got there i was told that the room that we had booked was a standard side view ,i was really upset but the very nice front desk clerk Heather said don't worry she would make it work to get us the room we was hopeing to stay in and sure enough she made it happen . The maids were also so very nice makeing sure we had clean towels ,coffee and anything else we needed everyday , The night clerks Jacob and Heather were so very nice and took care of any concerns or needs we had at any time and was highly professional at all times , The bathrooms and water pressure was great the west end of island was quiet and the AC worked perfect and couldn't ask for any thing more except maybe add new carpeting ,This will be where we will stay on every trip from now on to Galveston,Thanks to Heather, Jacob and all the staff you all made our stay a pleasure
September 3, 2013
Rated 4.0 out of 5.0 by Chileman Don't try to contact this hotel
I enjoyed my stay at this property and have only two complaints. I tried for 5 days to telephone the front desk so I could make a request on my room. Having no luck I emailed them. I never made contact with them and they did not respond to my email. I finally went through the 800 HOLIDAY telephone number and was transferred to customer relations. They were able to contact them and transfer the call to me. While I was checking in and every time I walked by the front desk the phones were ringing and no one was answering them.
If you need to contact this place.......good luck!
The other complaint was the disgusting men's restroom located near the breakfast area. It was too dirty to use
August 26, 2013
Rated 5.0 out of 5.0 by Somuchfun2013 Wonderful Hotel!
This Hotel was just wonderful, very clean, staff was very nice at all times. The location was great just across from the ocean. We would recommend this place to anyone.
August 24, 2013
Rated 5.0 out of 5.0 by T350Z Great Stay!
We had a very nice overnight stay. Our room was comfortable and clean. Everything was in working order. Parking was ample. Breakfast was plentiful and tasty. The staff was very friendly. The room had a balcony that was at a slant. We were able to view the water from the balcony. The seawall is just across the street.
August 22, 2013
Rated 2.0 out of 5.0 by JenV Disappointed customer service
We stood around waiting on our room to be ready after 4pm. We were not recognized as priority club members at any point in our stay as we have in previous holiday inns first one out of 5 hotels we stayed in all summer.
August 19, 2013
Rated 2.0 out of 5.0 by GKing No handicapped rooms!
It is my opinion that I was stuck with a Handicapped room due to the fact that my stay was a rewards night. I should receive a point’s refund. I do not like handicapped rooms.
August 19, 2013
Rated 4.0 out of 5.0 by Txam97 Best rate on the Seawall
Room rate was a great price. Breakfast was good and had everything my kids would eat.
August 19, 2013
Rated 1.0 out of 5.0 by KLM40 Roaches and Bad Service
Stayed here on a family vacation. The first night we found a huge roach in the bathroom. This was reported and the response was, "well, this is Galveston". Asked for an upgrade and was denied. Called the Corporate office 3 times and although the Customer Service people from Corporate were courteous, they could do nothing to help except open up a case. We were given the option to "possibly" change rooms or check out from the Manager on duty who showed no care, concern, or compassion for a family. Thus, with little options we transferred to another room. Two nights later, I was awaken by another large roach crawling on my leg. Needless to say, nobody slept well the final 2 nights. In addition to the roaches and rude customer service, the carpets are disgusting. New white socks were black shortly after putting them on from walking on the carpet. Also, the bathrooms had mildew on the floors. I should have read the reviews of visitors who experienced the same things. The disappointing part is that Corporate did nothing. I wrote an e-mail 2 weeks ago and have heard no response to the person in charge of Customer Care. It seems that the franchises have all the control. As a Priority club member and long time loyal customer of Holiday Inn, I will never stay at another Holiday Inn again. This will be passed on to my Corporation who does a lot of business with Holiday Inn. Will submit report to BBB.
August 17, 2013
Rated 3.0 out of 5.0 by Sutom12 Breakfast
The hotel was relatively full and people where still standing in line to get breakfast at 9:30, some because they had to wait for the food to be replenshied because the servers where empty. At 9:30 exactly as people were still in line, the staff starting grabbing the food to put away. Very unprofessional and poorly managed.
August 15, 2013
Rated 5.0 out of 5.0 by Nanalala Incredible experience
Highly recommend!!! Very clean! Friendly and helpful staff! Great breakfast! Comfortable bed! Great view of Gulf! Our 2 teens loved it too!!!
August 13, 2013
Rated 3.0 out of 5.0 by Simpleman1 Over priced
Under delivered for the price. Carpets were dirty beyond vacuuming. Pool not big enough for the size of the hotel. No available towels at the pool either time i went. Lobby was extremely hot, which mirrored the room temperature. TV channel listing was wrong. Tv remote is ridiculous, you cant type in a channel, only surf through every channel to get where you want to go. The hot breakfast had a lot of choices, cinnamon rolls were tasty. Will not stay here again,unless I had too or craving cinnamon rolls.
August 11, 2013
Rated 3.0 out of 5.0 by jchill17 Late July 2013
Overall the room and bath were clean. Not much interaction with the staff. Interaction with the front desk staff was pleasant enough.
We did not, however, get any maid service while we were there. I can do without changing the linens or even making the bed, but wish they would have emptied the trash from the room.
Room had a nice view (not the La Quinta side).
I was greeted as a Priority Club member, but unlike every other HIE we stay in there was no complimentary bottled water or other gratuity. This along with the lack of maid service leaves me feeling the hotel is a bit 'chincy'
That being said, I thought the value for the money was good and my kids love the pancake machines at HIE's, so we are likely to be back again next time. We don't spend tons of time in the room or at the hotel anyway.
August 7, 2013
Rated 5.0 out of 5.0 by PK12013 Excellent Service, Great Bed, Good Location & Pleasant Staff
The overall experience was Great! Nice staff, good location, spacious room. Location was perfect a little east of main attractions, close to Wal-Mart for necessities. Continental breakfast could add more entree variety and fresh fruit.
I would recommend staying at this location, overall rating excellent!
August 5, 2013
Rated 1.0 out of 5.0 by happy44 Nice view of the beach excellent breakfast
My family and I didnot get to enjoy our stay especially at night up to 2:00 am. The guest above our room were stompping on the floor all day and night. Front desk was notified twice during the day and once at 2:00am. We were told they were going to take care of it. It did not seem to help.Also at chek out time we could not find one single bellman cart and elevators are to slow. Not a good experiance over all.
August 2, 2013
Rated 4.0 out of 5.0 by kat54 Nationals
Overall our stay was nice, The staff went out of their way to make sure we had a nice stay. The only thing I would have liked is that when I checked in I wish I had known that the balcony I had was the solid brick wall instead of the grate railing. I know there were other suites open at the time.
August 2, 2013
Rated 5.0 out of 5.0 by FamilyCruiser overall great
We had 4 rooms and really enjoyed the stay. The only bad thing I can remember is that both hot tubs were cold.
August 1, 2013
Rated 4.0 out of 5.0 by Jezebel Balcony View of Water
We enjoyed the balcony view of water and the incredible moon across the water for 2 nights. Nice room, clean, comfortable. We were on a historical building tour and appreciated being away from the tourist crowd.
July 29, 2013
Rated 5.0 out of 5.0 friendly and helpful staff
the front desk clerk upon arrival was super friendly and helpful. rooms were clean and nice. great value, beautiful pool area. breakfast was great, staff made sure all the food was stocked up.
July 26, 2013
Rated 5.0 out of 5.0 by EZdoesit Great room, great price.
We stayed 3 nights, Tuesday through Friday, and we were treated royally. The staff addressed every need we had promptly, and were very courteous. The room was clean, cool, and comfortable. We had a broken lock on the balcony door when we first checked in, and it was repaired immediately. The motel was quiet at night, very secure, and breakfast was wonderful. We hope to stay here every trip to Galveston, even though it is away from the beaches. It is worth it to have such a great motel to stay at. Thanks!
July 24, 2013
Rated 4.0 out of 5.0 by Galvestonbound nice place to stay
Everything was fine except the breakfast room does not have enough tables and chairs to accommodate all the guests who were trying to have breakfast. Some guests were having to wait too long in line to get their breakfast. It would be great if you would re-do it so there were two lines....that would make it faster and more convenient for the guests.
Otherwise, everything was fine and we had a great time.
July 5, 2013
Rated 4.0 out of 5.0 by Gijohnson Air
The ac would not cool the room real good. Had some problems checking in. Our room key would not work the lock was broken
July 3, 2013