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Rated 3.8 out of 5 by 199 reviewers.
Rated 4.0 out of 5.0 by Expectations Great service but we expected to be able to walk out onto the beach across the street from the hotel. Not hike a1/4 a mile to a beach. Also, how come housekeeping cannot put trash liners in the pails instead of just laying them beside them? August 2, 2014
Rated 4.0 out of 5.0 by Comfortable sleep and quiet A/C It was important for me to find a hotel with a comfortable bed, a quiet A/C and no noisy guests. This one was it. My room was on the 4th floor and only one of the two elevators seemed to work....took a long while to get up and down. At times there was a foul lingering odor outside not sure where this came from but it wasn't the ocean. Overall I was satisfied but will try a different location next time. July 31, 2014
Rated 2.0 out of 5.0 by Unhappy Raoch found in bathroom, staff was not friendly. No shuttle to hot spots. July 31, 2014
Rated 5.0 out of 5.0 by Spacious Room The rooms were spacious and cool. I was pleased to get the two rooms we requested next to each other. It is busy season and I was pleasantly surprised to get this. I liked the location on the less busy end of the island. A couple of fun restaurants and a theater within walking distance. It would have been handy to have an alternate entry/exit from the hotel parking but wasn't too bad. Breakfast was a bit disappointing. We had a small issue with the wifi, but was cleared up quickly. Thanks for the great stay! July 30, 2014
Rated 5.0 out of 5.0 by the hotel was clean and easy to get to. This is a great property to take a family to. It was clean and the rooms were comfortable and easy to move about. The staff was friendly and courteous. The food was great with a variety to choose from. I will take my family back to this location. July 25, 2014
Rated 5.0 out of 5.0 by Business stay Nice hotel. Stayed for business purposes and did not experience the breakfast area since I needed to be at the heliport at 5:30am. The bed and pillows were confortable as well. Found the listed TV channels were not the same as what was on TV. No big deal. I liked this hotel because it is close to the heliport. Bathroon was nice too with the usual soap, shampoo, conditioner and lotion. Plenty of clean fresh towels. Price was a little high but it's summer time on Galveston Island. Expected! July 25, 2014
Rated 4.0 out of 5.0 by Good hotel on the Seawall This was a girlfriend getaway for the weekend and we thoroughly enjoyed the rooms we had booked. One was a suite and we really utilized the extra space provided plus we loved the balcony facing the water. July 17, 2014
Rated 5.0 out of 5.0 by Great Place to Stay in Galvestion We enjoyed staying at this location in Galveston. The Holiday Inn Express and Suites Galveston West-Seawall is the perfect location. Close enough to all the activities, but away from all the busyness! Clean, friendly staff and reasonable priced for a family to stay out. The kids enjoyed the pool and it was relaxing to just sit back and visit with my girlfriend while our kids played! July 16, 2014
Rated 1.0 out of 5.0 by Very disappointed I have been visiting Galveston for 6 years in a row and have stayed at this hotel every time well this was the last time. I checked in about 1:30 am on sat night the room stunk, the smoke detector beeped all night for every night we were there from 11:00 pm till 6:00am, pulled out the sleeper sofa and there was still sheets on the pullout along with a sucker stick to the sheets. The AC was not cooling, the floor had crushed chips on it. Tired from traveling I went down to the front desk to complaine but because the hotel was booked up the front desk person just adjusted the rate. The next day they moved us to a new room. That was better with the smell but the smoke detector continued to beep. I booked a month in advanced and the price was high but because we liked the hotel we booked, but then a about 5 days prior to our stay I found a cheaper rate so I called but when I called the lady from the hotel said we can't honor that price and if you cancel and rebook you may loss the room because we are booked. In the years passed if they had a cheaper rate they gave me that rate. Made a local call to order pizza and they charged me long distance call and didn't notice till I got home. The pool hours were 10:00am till 10:00pm the seaweed was so bad that we were going to go to the pool at 10:00 only to find it closed for cleaning, when I asked the lady at the front desk why and when it would be open she said I didn't know it was closed. So horrible stay, price hijacking will find another hotel next year. Was very disappointed. July 15, 2014
Rated 2.0 out of 5.0 by Ok stay Had power outage during stay, did not make for a comfortable stay. July 15, 2014
Rated 2.0 out of 5.0 by not a good place if the power goes out. This is the most poorly ran holiday Inn express I have ever stayed in. The room had stained carpet and and the whole island had a terrible odor. The pool water even had a bad smell. If the lights go out get a flashlight or use your phone to find your way in the stairwell because the emergency lights don't last long. Being an IHG member here didn't even get me a thanks. July 15, 2014
Rated 5.0 out of 5.0 by Hotel location Hotel location is a plus due to high traffic area in other parts of Seawall! Hotel parking is very good. This was our 3rd summer or year to stay at this location!!! July 12, 2014
Rated 5.0 out of 5.0 by Good Bed and Good Breakfast This hotel is clean and comfortable. It is away from the traffic on the seawall. We enjoyed our stay there greatly. The hotel is located so you can easily get anywhere on the island. I would recommend this hotel to anyone. July 4, 2014
Rated 5.0 out of 5.0 by Great hotel This hotel was clean and in a great location - further down Seawall Blvd, so you're out of the busier area. It was quiet, the room was comfortable, and the Staff was helpful. I would definitely stay here again! June 30, 2014
Rated 5.0 out of 5.0 by Cozy bed and excellent ocean view. We will definitely return to such peaceful nights and enjoyable stay with family and friends at Holiday Inn Express June 29, 2014
Rated 5.0 out of 5.0 by Great getaway Great job by all employees and a overall great stay. June 28, 2014
Rated 4.0 out of 5.0 by Comfy Beds but needs lots of work on issues! Beds and pillows - Wonderful. Hotel - overall clean. Staff - friendly and helpful. Cinnamon rolls at breakfast - yum! (Egg-like food was awful however) Seriously needs addressing: Shower head just dripped, no actual spray. Internet was sporadic. Pool towels spilling out of cabinet out by pool, as well as a serious sewage problem that caused a foul odor. Phone was not working at all in room. And the worst problem was the air conditioner not running properly. Room was cool until about 11pm then the air con only blew warmish air. Temp was set at 68 but room temp stayed at 74 throughout the night into morning, not a pleasant sleeping temp! We informed front desk about phone and air con issues and they said they'd send someone to check it out but we only stayed one night so it wouldn't have helped us. June 27, 2014
Rated 5.0 out of 5.0 IHG reservation center Nice property and great staff. I was very dissatisfied with IHG's reservation center. June 26, 2014
Rated 3.0 out of 5.0 by Decent Hotel Just a note, this hotel is on the seawall, but at the VERY FAR END, meaning you will have to drive a couple of miles back to everything else. This was really the only downside to this trip, as I had taken 4 grandsons down to Galveston ( 17,16,15,14,5) and the older ones were constantly wanting to go to the beach or paradise pier, both were about 5 miles away, too far to walk, so it was load everyone up,drop them off and go back for them. I spent most of my time playing chauffer. The hotel itself is clean, inside and out, the staff friendly and attentive. Any request was answered quickly, while breakfast was provided it was the same thing both mornings. Usually there is a rotation between omlets and scrambled eggs,sausage and bacon. Even though they showed waffles, I never saw them, June 24, 2014
Rated 3.0 out of 5.0 by Nice but not extraordinary Nice but not extraordinary. Staff lacked knowledge for alternate transportation to port. Inquired several times about taxi prices but no one could answer. Felt they pushed the bus service instead of providing other options. Once we realized how close the hotel was to port we felt a taxi would have been cheaper than the $50 spent for shuttle service. June 15, 2014
Rated 4.0 out of 5.0 by Great weekend getaway! My family and I took a last minute trip down to Galveston and booked this hotel online. Upon our arrival we were greeted by friendly (but not knowledgeable) staff. There was a bit of a hiccup when we decided to pay for our room with cash. The room was spacious and the beds were so comfortable! The fridge did need a bit of cleaning and the deadbolt for the patio door needed to be fixed. I was concerned about the noise because our room was next to the elevators, but we had no issues!! Overall the hotel was a good choice! June 13, 2014
Rated 5.0 out of 5.0 by Vacation with Grank-kids The hotel is very nice, clean, quiet. Our room was in the front and facing the ocean, with a balcony. The room was clean, beds soft, bathroom clean. Pool was clean and well kept. Hot breakfast was wonderful compared to some other hotels we've been to. Good food selection and most of all for me, real eggs. We really enjoyed our stay and recommend this hotel. June 11, 2014
Rated 1.0 out of 5.0 Bad experience at the Holiday Inn Express GalvestonSeawall I regret booking in this hotel, was not worth the money nor was worth the stay. June 11, 2014
Rated 2.0 out of 5.0 by Comfortable bed, food area not so great. The hotel check-in was difficult. Large piles of sea weed on the beach outside hotel, terrible smell. Room was clean, bed comfortable but eating area needed some attention. Waffle machine not working, and food choices lacked. Probably wouldn't stay here again. Not very good value for the price. June 7, 2014
Rated 2.0 out of 5.0 by nice room bad experance will not recomend this hotel to any one. bad,bad,bad, June 6, 2014
Rated 5.0 out of 5.0 by comfortable beds and great bathroom slept like a baby and shower like a queen!!! I recommend this hotel to all me friends and family June 4, 2014
Rated 5.0 out of 5.0 by Comfort bed Hard to sleep with only sheer drapes in our room/some employees spoke only Spanish.and had to ask other employees what we needed.Upon arrival the front desk area was being cleaned and the janitor never stopped to let us check in . June 1, 2014
Rated 4.0 out of 5.0 by A good value in off-season I (mostly) enjoyed my stay here. The room and beds were comfortable and clean. The breakfast was not good, but I never have high expectations for these. The Internet connection was spotty and slow in my room. Overall, though, I would recommend HIE in the off-season, but NOT in the summer, and here's why: I stayed on a Thursday night in May because I was in Galveston looking for an apartment to rent. The rate was not cheap, but it was reasonable and I feel like I got a good, clean room for a decent price. Two weeks later I tried to rent a room for the guys helping me move, and because school was out, the rate for the room had TRIPLED. I found another place. May 28, 2014
Rated 5.0 out of 5.0 by Great stay and nice view. Everything was to my liking EXCEPT for the internet. Internet connection was very poor. Other than that it was a nice hotel. Staff was very nice. May 23, 2014
Rated 5.0 out of 5.0 by Nice views This hotel has excellent location along Galveston seawall, and provides the quality of service that u would expect with holiday inn brand. We were very pleased with all aspects of our stay May 19, 2014
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