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Rated 3.7 out of 5 by 155 reviewers.
Rated 5.0 out of 5.0 by Nice stay Lovely hotel and great location , but the survey is too long !! April 30, 2014
Rated 5.0 out of 5.0 by Nice place to stay Nice place to stay ,the hotel lobby was upscale, the check in process smooth and polite. The room and bed was good sized, clean, and comfortable. April 25, 2014
Rated 5.0 out of 5.0 by Great stay Completely enjoyed my stay; the hotel lobby and room were beautiful. The workout room had all of the necessary stuff. The breakfast was fine , staff were friendly , will definitely stay here again April 25, 2014
Rated 5.0 out of 5.0 by AMAZINGLY HOSPITABLE STAFF The front desk staff at this hotel (with a special shout out to Ms Kathy and Ms Yvonne... and the breakfast ladies as well!) have gone above and beyond for me during all three of my stays, to make a "vacation" style hotel function for me as a business traveler. I will continue to stay at this property when in the Texas City area on business...the commute is simple! And its nice to be able to drive over to a west beach after work and relax which I can't do when staying in Texas City! Thanks for everything guys! See you again soon. April 23, 2014
Rated 5.0 out of 5.0 by Survey summary Survey way too long. Otherwise a great experience but please provide higher quality pillows! April 16, 2014
Rated 2.0 out of 5.0 by Gaming behind the front desk wall Here is my story: I waited at the front desk lobby for several minutes one morning during my 2 week stay and was left unattended. Two employees from the kitchen area told the front desk person that I was standing there. He finally came out and expressed an extreme lack of interest in assisting me. All I needed was for him to take my laundry for dry cleaning. Him and I exchanged words, but nothing inappropriate. I expressed my dissatisfaction with his service. He refused to take the laundry and assured my that nothing would be done with it if I left it. I took my clothes back to the room. I called the manager later in the day and was assured it wouldn't happen again, but he did not answer my questions: Why did it take the front desk person being told twice to come up front? Why did I hear a TV, radio, or game playing behind the front desk wall where he was from (the sound stopped when he finally came up front)? Why was the other hotel staff so eager for me to report him (they insisted that i report him for playing games at night and gave me the manager's business card)? Why is this person still employed after refusing to take care of a customer? I need to know these things. Of all the Holiday Inn's I've stayed in, I've never experienced such. This is obviously something isolated to this location. I also see other service critiques on the website for this location. Please rebuild my confidence in Holiday Inn's excellent service. I did my own laundry that night. April 14, 2014
Rated 5.0 out of 5.0 by great stay and great tranport to docks My wife and I drove in from Oklahoma City and sent about 9 hours on the road. we had made resavations earlier about 2 months ahead. the Hotel was easy to find and was close to walking gift shops and places to eat and free parking to leave our car there while we cruised for a week and the tranfer transport was 25.00 but that included both ways to and from the ship it was worth it. hope this helps anyone looking for a good , clean place to stay. April 13, 2014
Rated 5.0 out of 5.0 by Good beds and nice bathroom. Ver clean Always stay at holiday inn express for comfort and price April 7, 2014
Rated 1.0 out of 5.0 by poor location I have bad experience about the hotel. location is far from main Galveston fun. room was so small and smell bad. toilet flash was broke, I will not recommend this location. March 27, 2014
Rated 5.0 out of 5.0 by Great stay This hotel is a good value. Very comfortable. Great extras. The only thing we needed were more pillows but we asked and got more. Everything else was great. Breakfast was very good. Clean and roomy. Had to go downstairs for ice but that's not bad. All in all I was surprised how good a value this hotel is. I plan to stay there again when I go to Galveston. March 25, 2014
Rated 1.0 out of 5.0 Room stunk and staff would not work us When we have arrive I had told the front desk that the room stunk. All they had to say was sorry they were booked up. Nothing they could do. When we went down for breakfast there was just picked over items and tables dirty @8:15am March 19, 2014
Rated 5.0 out of 5.0 by Great sleep I was intown for a conference. The hotel was quiet, clean, and the beds were comfortable. Perfect. March 18, 2014
Rated 5.0 out of 5.0 by Great Value Awesome pace to stay, easy peeseey, good night sleep. March 17, 2014
Rated 5.0 out of 5.0 by nice overnight stay We mostly stay at Holiday Inn Express when we travel because we have had good experiences with them. This is the first time for Galveston. We went to Shlitterbaun the next day, like within 10 minutes from hotel. We'll go back next time we're in Galveston. March 15, 2014
Rated 5.0 out of 5.0 by Excellent My trip was fantastic and the hotel smells wonderful. It was very clean and comfortable. I would definitely recommend this hotel to anyone visiting Galveston. March 12, 2014
Rated 5.0 out of 5.0 by FABULOUS BEAUTIFUL OCEAN VIEW FROM OUR ROOM . EVERYTHING WAS GREAT. WOULD COME BACK AGAIN AND AGAIN ! March 8, 2014
Rated 5.0 out of 5.0 by Holiday Inn Express Galveston Great price and services. Located directly across the .street from the seawall. March 4, 2014
Rated 2.0 out of 5.0 by Bad Attitude Despite the fact that this hotel appears to be new, had clean and good looking amenities there were several things wrong with our stay. I'll just list them: Check in was to be at 4:00pm. We got our room at 5:00pm - waiting in the lobby for one hour. Reception staff was un-attentive and rude. There was no management on duty at the time of our arrival. No attempt was made to offer us any redress for our inconvenience. Keys to our room were not programed - had to return to the desk after already waiting for one hour for our room to be made ready. There was no conditioner in the room. Despite a no-smoking policy - a beer can full of ashes and butts was left on the balcony. The Pool and the Hot tub were running but closed. March 1, 2014
Rated 2.0 out of 5.0 by Great staff, but loud weekend It was during Mardi Gras weekend, so we expected it to be loud. The staff was fantastic and friendly. The property was well maintained and manicured. Had issues with the water pressure in the bathroom and being able to take a bath versus a shower. February 27, 2014
Rated 2.0 out of 5.0 by Staff is great When we arrived, the front desk attendant was friendly and of great help on food delivery information and local eateries. There was, however, a really loud "ruckus" that lasted for quite some time. We were there during Mardi Gras weekend, but found out after looking outside that it was not from partiers getting out of hand, but from local law enforcement trying to enforce local law. February 26, 2014
Rated 1.0 out of 5.0 by WILL NEVER BE BACK WORST HOTEL I HAVE EVER STAYED AT ILL NEVER STAY HERE AGAIN February 26, 2014
Rated 5.0 out of 5.0 by Quiet retreat Excellent service. Quiet getaway. Room and décor was beautiful. February 25, 2014
Rated 4.0 out of 5.0 by Friendly staff Our guestroom / bath were very clean and comfortable. The only issue we had was with poor lighting in the guestroom. Plenty of lights, just poor choice of bulds. It is a great location for seawall and nearby attractions like the water park and resort convention center. February 19, 2014
Rated 2.0 out of 5.0 by I expected better This was my first time staying at this hotel in Galveston. I was surprised that it did not have the same level of comfort as other Holiday Inn Express hotels. (1) The sink in my room had a slow drain. I asked for maintenance to come to add Drano or what ever they had. As I was sitting in my room, a maintenance guy and housekeeper came in my room without knocking or calling out room service. I could have been unclothed or anything. I scared them by calling out, "what, you don't know or anyting?". They didn't even come for my issue, they came looking for something another guest left in the toom. I told the downstairs attendent, but she didn't seem that concerned. (2) You had to flush the toliet twice to get just the paper to go down. (3) There were ants in my bathroom. Overall the housekeepers were very nice and pleasant, and the people in the breakfast area were helpful and pleasant. However, for the money, I wil probably not stay here again or recommend it to my friends or family. February 13, 2014
Rated 4.0 out of 5.0 by Nice Price I had no issues with the hotel. Nice location and great price. Room was pleasant overlooking the seawall. February 5, 2014
Rated 5.0 out of 5.0 by The accommodations were ideal. We needed to find a clean, convenient and comfortable location and hotel. We had exactly what we needed. February 3, 2014
Rated 5.0 out of 5.0 by GREAT BREAKFAST AND ROOM OVERALL A GOOD STAY, NEED BACK UP AT FRONT DESK. SHOULD HAVE CALLED IN MORE HOUSKEEPING STAFF, THERE WERE ALOT OF KIDS AND THE PLACE WAS A WRECK. BUT FOOD AREA AND ROOMS WERE NICE. February 3, 2014
Rated 5.0 out of 5.0 by Excellent hotel We found our stay to be good experience. Next time we return for an over night stay in Galveston we will try and book at the Holiday Inn Express. February 2, 2014
Rated 5.0 out of 5.0 by Customer Service Kathy at the front desk made the stay very enjoyable. January 28, 2014
Rated 5.0 out of 5.0 by Very nice hotel One of the lights was out in the bathroom, but even with that I think the bathroom needs more light. The bathroom does show "wear" but was clean. January 26, 2014
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