Rated 3.8 out of 5 by 238
Rated 3.0 out of 5.0 by TrishaD Service was lacking
My overall experience was colored by the actions of one hotel staff. Other than that I find the hotel to be very good quality and probably 5 star without the bad experience.
January 29, 2015
Rated 5.0 out of 5.0 by clayton9467 Very clean and quiet
I was very happy with my stay. The room was clean and the bed was comfortable. The hotel was very close to everything.
January 28, 2015
Rated 5.0 out of 5.0 by david 21 great
nice breakfast . The view was nice from the room. The areas were clean . good hotel to get away.
January 25, 2015
Rated 1.0 out of 5.0 by Niecey_w Hotel services
My experience started with the front desk, check in went fine. My key wouldn't work so had to go downstairs several times to get another key programmed. Left on Saturday morning only to return to a dirty room. When went to report to front desk, agent gave me clean towels and sheets to clean my own room. I went to speak with manager next day and front desk agent Sunday morning stated that housekeeping said there was to much stuff laying around room, so housekeeper didn't do it, but she will tell her I'm staying an extra night so to clean it. I explained to her that housekeeping wasn't being forth coming all my belonging were moved to side for the sole purpose of the room getting serviced. Very unprofessional staff service and manager seemed to not really care either way. Waffle and pancake machine broken just as the other reviews stated. Worst stay ever at hotel.
January 23, 2015
Rated 1.0 out of 5.0 by dre6481 Ok Hotel and HORRIBLE CUSTOMER SEVICE
The hotel charged me for over a weeks stay all the while telling me that my card was declining. When I showed them that the charges were on my bank account, the front deak lady basically told me that I wasn't reading my own bank account right, and that I couldn't add! I even had my bank talk to them, and they refused to listen because their paperwork was wrong!!! This hotel has HORRIBLE CUSTOMER SERVICE ALL THE WAY AROUND!
January 21, 2015
Rated 5.0 out of 5.0 by DOS15 Great Service
The staff was extremely helpful and courteous. It was a busy weekend, we were from out of town with young children. They were very helpful. I was so surprised at the size of the room for the price!!!
January 21, 2015
Rated 4.0 out of 5.0 by VOG15 Galveston
This location is great. We had stayed at this same location before. During this stay we had to be moved several times in the same day. This was due to the door of our rooms not closing and securing properly. The young lady at the front desk was very helpful and up graded us to a suite. Even though we had to switch rooms several times we still enjoyed are stay.
Breakfast: no water available. We were told that we would have to purchase at the front desk. The rest of the breakfast was great.
January 18, 2015
Rated 5.0 out of 5.0 by Zuska Great Place near Cruise Ship Port
Great rooms! Ask for a balcony with a view so you can watch the sun rise in the morning. Very close to the port, reasonable prices, pretty good breakfast. Beds are super comfortable. Staff is exceptional and very knowledgable of the area to make great recommendations for dinner outings.
January 15, 2015