Rated 5.0 out of 5.0 by Petr669 Smiling Faces
We were very pleasantly made to feel welcome and there was nothing that the staff wouldn't do to accommodate us.
Patty at the desk always greeted us with a smile and was more than happy to answer any question and to go to any length to fulfill our request.
The room was also very clean and satisfied our needs more than adequately.
We would definitely stay at this Holiday Inn Express another time.
May 5, 2013
Rated 3.0 out of 5.0 by Referee Arrival
When my wife and I arrived there was no mention of us being
Priority Club members. We could have walked in off the road and
the service would have been the same .... average
Why am I a Priority Club member if there is nothing in it for me.
I was never asked what car I drove, sign a registration form
or anything .... just give a credit card
Not a very warm, welcoming start to our stay.
April 27, 2013
Rated 5.0 out of 5.0 by BusinessTraveller354 Repeat Visitor to this HIE
I always return to this HIE for my business trips because it is convenient (right off highway), close to local restaurants and chain restaurants (Tim Horton's, McDonald's), and staff is always very helpful. On this trip, HIE had updated their TV system and I encountered issues with the sound on my TV. It took about half an hour for Sharon and I to figure out how to fix the internal controls, which was annoying, but Sharon was very friendly and you could tell she tried very hard to figure out the system. This HIE tries to recognize my PC membership and on occasions, I have been lucky enough to get an upgrade to a suite. Checkout was easy-peasy as usual - receipt was slipped under my door. On this stay, I left really early, so the breakfast wasn't fully ready when I went in to dine. Not a big deal, and I will certainly return again. Keep up the good work!
March 19, 2013
Rated 5.0 out of 5.0 by Dobbin Excellent property and well run.
Room was spotless as was the breakfast area and pool
February 17, 2013
Rated 5.0 out of 5.0 by Marce Our 55th Anniversary
My wife and I celebrated our 55th wedding anniversary on February 8/13. We enjoy the casino scene and often go to Gananoque to gamble. We decided on this very special occasion, to stay at the Holiday Inn and splurge on a 2 room suite complete with Jaccuzy. February 8/13 will stay on our minds not only because it's our anniversary, but because it was the worst snow storm of the year and the highways were clogged with many accidents, many very serious. While it took us twice the amount of time travelling because of the conditions, we were determined to complete our trip which we did. We were very impressed with our accomodations and the friendlyness of the staff. The only thing missing is that the hotel does not have a dining room and we had to venture out for dinner. In the end, everything turned out perfect incuding winning a sizable jackpot at the casino. We would not hesitate staying there again.
February 14, 2013
Rated 4.0 out of 5.0 Heating element
Please fix or stop the heating element making squeeky noise. The noise comes and goes every hour or two. I was annoyed by it and could not sleep that night after a long day trip.
February 14, 2013
Rated 5.0 out of 5.0 what else
holiday inn never falls short. clean room, terrific choice of tv channnels, overll perfect
January 28, 2013
Rated 5.0 out of 5.0 by SteEla Comfortable bed, clean & quiet
We stayed New Years Eve and the hotel was sold out, you would never have known because it was so quiet. Breakfast was great. One suggestion extend the breakfast time to 10:00 am especially for Sunday. Thanks look forward to returning real soon.
January 14, 2013