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Rated 4.6 out of 5 by 86 reviewers.
Rated 2.0 out of 5.0 by The hotel was understaffed. The young lady that checked us in our room was also the same person who came to our room to fix the pluming. We also had problems with the TV and another young woman came to fix that, it was obvious she did not know how to fix it but with time and by checking the settings on the TV in our adjoining room she was able to solve the problem. In the morning we went down for a swim. There were no towels in the pool area, we went to the front desk but no-one was there at that time. We came back a little later and were able to pick up towels. However the jets were not on and the pool was not very clean. Afterward we went for breakfast. The food was okay but again the room was understaffed. There was one woman who did everything; she did the cooking, bringing out the food, filling the beverages, making coffee, and cleaning the table. That morning it was extremely busy. I was amazed that she managed keep up with everything and more amazed that hotel would only hire one person to do that job. I was disappointed with all the problems we had, the lack of staff. I do not think I would go back nor would I recommend this hotel. July 27, 2014
Rated 5.0 out of 5.0 by The Best Hotel in Gananoque. If you are ever thinking of taking the Thousand island boat tour this the best hotel in Gananoque by far. The staff on the front desk excellent and very helpful the room we had was very spacious and well appointed and very clean the bed was most comfortable we both slept well. The breakfast area is well organized and the breakfast choices were many and the Lady who looks after the breakfast bar does a wonderful job making sure everything is well stocked at all times. We stayed here Monday to Thursday July 2014 And would defiantly stay here again if we come to this area. Sure there are other hotels in Gananoque but they all look very old. July 27, 2014
Rated 4.0 out of 5.0 by Good location Nice clean hotel, good location, close to the center. Breakfast is not so good, room is ok. July 26, 2014
Rated 5.0 out of 5.0 by Great relaxing stay Well kept hotel very clean the Suite was large with very comfortable king size bed, separate AC for the bedroom and sitting room. Large screen TV in the sitting room with a comfortable couch, large walk in shower and plenty of towels. There is also a micro wave and a good sized mini fridge in the suite. Very comfortable Suite on the third floor. The breakfast was very good with with many items to choose from. Ample free parking and the the grounds surrounding the Hotel were very clean. Great experience at this hotel. July 24, 2014
Rated 5.0 out of 5.0 by Clean and up to date Rooms are clean and up to date. Pool is small, but it is nice that there is one at all and that it is indoors for year round use. From previous stay recall that there was a good selection for the breakfast. July 23, 2014
Rated 5.0 out of 5.0 by Breakfast Choices Everything was there ...oj, cereal,eggs,sausage...even turkey sausage,toast,coffee,tea... July 19, 2014
Rated 4.0 out of 5.0 by Great as usual As usual our stay was great. We booked last minute and were lucky enough to get a room. Property as usual is very clean and inviting. Only downside this time was the girl who booked our room was almost rude on the phone. This is not usual for this hotel as the staff previously have always been very friendly and accommodating . Maybe it was just a bad day for her. The rest of our stay was great. I would highly recommend this hotel. July 16, 2014
Rated 5.0 out of 5.0 by Great experience Our family almost always uses Holiday Inn Express hotels when travelling, and this was the first time in the one in Gananoque, and we were not disappointed. Very happy with our experience. I would prefer supporting independent places, but I like using the HIExpress chain because it always meets and even exceeds our expectations sometimes. Great staff. Highly recommended hotel. July 9, 2014
Rated 5.0 out of 5.0 by Great hotel This hotel looks and feels like new. Gym, pool and sauna are in great condition. You don't find sauna in many hotels especially with hot enough temperature. Gym mostly in great condition. Enough parking. Friendly staff. Lot of choices for breakfast. The only thing is mattress was a little soft for my preference and compared to some other hotels. And pillows are not very comfy but not terrible. I would definitely stay here again. July 8, 2014
Rated 5.0 out of 5.0 by A wonderful place to stay We visited Gananoque on July2 to July4, 2014 and stayed in the fireplace and jacuzzi two room suite. This was the only choice of an excellent hotel in this city....nothing compared to it. Our stay was quiet and the staff were very accomodating. The breakfast was good and they were ready for us early risers just around six-thirty in the morning. There was always a paper near by to read with our coffee. The hotel room was beautiful and clean and very quiet during our stay, even though it appeared to be full. We would definitely stay here again! July 7, 2014
Rated 5.0 out of 5.0 by Another good Holiday inn Express Good location, close to everything. We had an issue with our new credit card when checking in, The front desk staff were very helpful and we got it sorted. Nice quiet hotel with the usual good selection of breakfast fare. Good value, we'll be going back. July 5, 2014
Rated 5.0 out of 5.0 by Clean and comfortable We have stayed at this hotel on a number of occasions, and will stay there again on our way to and from the Maritime's. Access off Hwy. 401 is easy, and dining facilities are close by. The hotel is very well maintained, the rooms are well appointed, clean and well kept. July 3, 2014
Rated 5.0 out of 5.0 by Nice Quiality Experience Nice Experience with Hotel and Guest Room. Would come back again. July 2, 2014
Rated 5.0 out of 5.0 by Best of all the hotels in Gananoque This is a relatively new property, well maintained, easy parking, friendly helpful staff, larger than normal rooms, clean and comfortable bedding and very quiet. It is a very quick ride into town and the harbor as well as the casino. Breakfast offered a variety of hot and cold foods and the breakfast room was well decorated and offered comfortable seating. No one rushed us as there were plenty of tables/seats. We appreciated the elevator as well since our room was on the 3rd floor. If I go back to that area, I will definitely stay here again. June 28, 2014
Rated 4.0 out of 5.0 by breakfast selection great will recommend hotel and stay again this year with a group. June 28, 2014
Rated 5.0 out of 5.0 by Clean and comfortable choice We stayed at this hotel overnight based on good reviews posted about it and we were not disappointed at all. The hotel lives up to its expectation with cleanliness and comfort being the most significant factors. Plus the hotel staff were extremely friendly and courteous. Would highly recommend this hotel. June 26, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable This hotel never disappoints. Always clean and has very friendly staff. June 19, 2014
Rated 5.0 out of 5.0 by great stay Very clean inside and out. Friendly staff would stay again June 18, 2014
Rated 5.0 out of 5.0 by Good service, clean room Everything about our stay, which was one night on a long journey into the states was good. The room the food the staff. The airconditioning is the type that is mounted on the wall and we would wake up every time it came on. It was definitely noisy. June 17, 2014
Rated 5.0 out of 5.0 by front desk was excellent front desk great and would hire this lady immediately June 17, 2014
Rated 5.0 out of 5.0 by Btter than Last Year for Staffing The staff were exceptional . . . a far cry above last year's dreadful experience. Very nice that I didn't encouter the deadful staff on my last visit last year. That single experience had me do most of my visiting at the Kingston location, since then. If there was an opportunity to ensure this level of service the next time I'm in the area, I'll ensure I'll return. June 9, 2014
Rated 4.0 out of 5.0 by Clean and friendly. This hotel is both clean and friendly. The only issue I had was the price which was slightly elevated given the location. However, other area hotels, (Ramada, BW etc.) do not present themselves as this Holiday Inn does. June 3, 2014
Rated 5.0 out of 5.0 by Comfortable room I go to Holiday Inn Express for the comfortable room and great breakfast and Gananoque did not disappoint me. June 3, 2014
Rated 4.0 out of 5.0 by Hloiday Inn Express- Gananoque overall exp. was good highlighted by the staff who were friendly June 2, 2014
Rated 5.0 out of 5.0 by A great experience We can't say enough about how friendly and helpful the staff were at this location. Their local knowledge about everything from restaurants to taxis really enhanced our experience. We have Platinum rewards status but definitely got the impression that all guests would have been received the same excellent service. Room cleanliness, breakfast, everything - a great team effort in Gananoque. May 29, 2014
Rated 5.0 out of 5.0 by Great service and friendly staff This is a great place to stay. The rooms are spacious and super clean but more importantly the staff are so friendly and very willing to please you. When we are in Gananoque this is always where we stay. May 28, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service IT IS ALWAYS A PLEASURE TO STAY AT THIS HOTEL. GREAT BREAKFAST AND EXCEPTIONAL SERVICE . May 18, 2014
Rated 4.0 out of 5.0 by Not recognized as platinum member hi, once i checked in i did not receive, nor did i ask for a room upgrade. when i inquired about this the next day i was informed i show as a basic level member. the manager did go into a different system where it did show i was platinum. although there is no blame towards the hotel itself, i still thought i may have been compensated for the over site. i was not looking to have a discount in any way, but thought extra points would have been granted for the inconvenience. April 29, 2014
Rated 5.0 out of 5.0 by well kept hotel Our only very small problem was the air conditioner was very very loud April 13, 2014
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