Rated 4.5 out of 5 by 42
Rated 4.0 out of 5.0 by beemer1961 good experience but a couple of things...
The hotel was a very good experience overall and the price was reasonable, the exercise room was very good, the pool was at a very comfortable temperature and the sauna was a great plus. Breakfast and breakfast room was very nice, food was kept stocked up and was fresh.
Now for the "nit picking", Paid online for a Casino package which was 14 dollars more than the CAA price, Took the package because of the vouchers and gift, when we checked in we saw that the vouchers were available for any registered guests... so the package was not needed. When we let the day desk staff know she wasn't aware of the difference, but did give the refund back.. excellent on her part. Quick note to management, when checking in, it is much nicer for the staff to stand and address the customer, not just sit on the chair, nit picking yes, but is shows interest in the customer.
The room was clean,,, the bathtub,, long black hairs in tub, when seeing things like this, I for sure do not drink out of the glasses in the room, yes many news programs have done undercover programs on hotel cleaning, and the consumer is for more educated and aware of what expectations must be met.
Overall the hotel is a very nice place to stay and I would recommend this hotel, and will be back, but don't let the standards fall, when checking into a hotel room, I should have no presence left behind of those who were there before.
September 11, 2013
Rated 5.0 out of 5.0 by Diana41 A great place to stay for the 1000 Island
Thank you - we thoroughly enjoyed our stay at your hotel. We had a lovely room at the front. Breakfast was just perfect. Wish we could come again, but we are from England and were touring ontario. We always try to stay in the Holiday Inn group.
September 2, 2013
Rated 5.0 out of 5.0 by Annlevi Clean and comfortable
This was a great place to stay during our stop in Gananoque! The staff were very friendly and helpful. Our king suites were amazing, and breakfast was great. The facility was clean, inside and out. If you don't have a reservation, be sure and get there early! We checked in around 2:45pm and got two of the last rooms available....
August 27, 2013
Rated 5.0 out of 5.0 by LMN1 Overall a great experience
The room was very clean and inviting and bed was fairly comfortable. Continental breakfast was great and offered a variety of choices, changing daily. Upon our arrival at the front desk to check in, I felt that the staff could have been more friendly and welcoming. Also, they definitely need to invest in higher quality hair dryers! Next time I would bring my own. Other than that, I definitely would stay at this hotel again and recommend it to others.
August 25, 2013
Rated 4.0 out of 5.0 by GRRRR Good value & quality hotel at Thousand Island
I am a regular, I spend here 1 night every two months or so.
Everything is fine, pleasant, nothing out of the ordinary or extremely good though. At this time the A/C unit was extremely noisy, I couldn't have a good rest even with a sleeping pill. (I am a young person).
August 25, 2013
Rated 4.0 out of 5.0 by heather1000 Great family hotel will be back!
Will definitely be back. Beautiful king suite, comfy beds and bedding. If you require a cot for fifth person it is not very comfortable. Air conditioning unit a bit noisy. But very clean hotel, friendly staff, decent breakfast.
August 22, 2013
Rated 4.0 out of 5.0 by Dobbin Very good service and comfortable room
Great hotel with modern amenities and friendly staff, close to the 401. Only negative is a 3% marketing fee, which is hidden in the "fine print' ! Not sure why patrons should have to pay this? Would have thought that local businesses should reduce their prices by 3% to attract more tourists to the area.
August 21, 2013
Rated 1.0 out of 5.0 by DisappointedIHGmember2013 Not typical comfort expected from HIExpress
We reserved a room for 5, 2 adults and 3 children. So far, all ok as not many hotels allow 5 guests in a room. However, we got a room with only 2 double beds, no hide-a-bed sofa for the 5th person. Being a family of 5, I greatly appreciate that few Holiday Inns allow more than 4, but at least ensure you have enough places to sleep. Also, the WI-FI was terrible and slow...when it actually connected, twice. The room is also very expensive, considering you're in a very small town. I had cheaper HI Express in Ottawa and Vancouver. Overall, go elsewhere if you have to sleep in Gananoque.
August 18, 2013
Rated 5.0 out of 5.0 by RachelA2013 Best hotel in the area!
Enjoyed a one night stay. Nice hotel, hotel clean and friendly staff.
Had a King Suite, couch a little dated and the ceramics in the bathroom cracked. Fridge was dirty, apart from that everything else was nice.
The King bed was comfortable. The 2 rooms spacious and bright. Had 2 air conditioners, a fireplace, 2 televisions and a Jacuzzi. Breakfast was good! Loved the pool and the $10.00 OLG slot voucher!
Thank-you to the lady at the hotel who took my reservation. She genuine had compassion with the circumstances. I called the hotel directly, since the rates booked online where different after confirming online for my CAA discount and there customer service number when called, didn't care. Passed the buck and suggested to call the hotel directly, as they couldn't do anything!
Great customer service, above and beyond for the lady who took my reservations when I contacted the hotel!
Definitely would recommend and return!
August 18, 2013
Rated 3.0 out of 5.0 by BlossomHill Noisy
Staff at the front desk were not particularly friendly, or forthcoming with information. The room was standard HIE fare, however, the air conditioning was so noisy that we hardly slept all night. The lady in the breakfast room was friendly, but the eggs in particular looked horribly unappealing. Not the standard we have come to expect from Holiday Inn Express.
August 17, 2013
Rated 5.0 out of 5.0 by AnitaR Excellent service
When we arrived we found that our room had been upgraded to a suite. As it was a trip for our anniversary this was greatly appreciated. No only was there a great variety of foods for breakfast, there was a staff member there making sure everything was full, constantly cleaning up and giving advice on how to use the equipment ( pancake maker, coffee carafe, etc.).
August 17, 2013
Rated 4.0 out of 5.0 by lany52 Mini Vacation
We were very excited to start our mini vacation in Gananoque . Our travel booklet stated there was to be a nice festival that particular weekend we hoped to attend . We asked the front desk clerk about details and were disappointed to find the festival was no longer in existence. Next day we had a wonderful day at the waterfront . Our breakfast was great , the rooms spacious and very clean ! We were very pleased!
August 16, 2013
Rated 5.0 out of 5.0 by Datman had the 2 room suite
we had the 2 room suite and it was so nice. sit in Whirlpool tub and watch 42 inch tv, second tv in bedroom. they thought of everything from paper at door in the morning to pugs for computer everywhere and wi-fi. Parking lot was very well lit to help keep theives at bay. only bad thing so much bleach in pool maybe one day they make it salt water pool instead. thx
August 6, 2013
Rated 4.0 out of 5.0 by stemband good location
This hotel is relatively new- clean, comfortable,quiet- and an ideal split between Montreal and Toronto if driving. easily accessible to the 401 and bridge to USA. There are some nice restaurants in the core of the town, a short drive from the hotel. Rates are reflective of the fact that it is often at capacity. I have stayed 2 x and both were good stays.-I will be back.
August 6, 2013
Rated 5.0 out of 5.0 by mike1012 nice place great service
great staff great room, love the stay ,a great place to relax, with plenty of food all around
July 11, 2013
Rated 4.0 out of 5.0 by Katjya Good and clean
Overall a good clean hotel, however I was very disappointed that my final bill included a marketing fee which was not shown on my confirmation. Also, I was not asked for a reward miles card and missed out on getting Aeroplan points!
July 6, 2013
Rated 5.0 out of 5.0 by FPerez From Puerto Rico to Ganannoque -June 2013
Excellent hotel. Clean & Comfortable. Definitively the best option in Gananoque.
July 6, 2013
Rated 5.0 out of 5.0 by bsam everything good
Check in was fast and couteous. Staff was excellent.
June 21, 2013
Rated 5.0 out of 5.0 by JR78 Great place, all but the hot breakfast items
The beds are comfortable and the rooms are very clean. The staff is always friendly. The only thing that needs improving is the food at breakfast. Perhaps they should concentrate on really good cold food instead of not very good hot.
June 20, 2013
Rated 5.0 out of 5.0 by Lucille46 Great Room and guest service
I had stayed at the Holiday Inn Express frequently when it first opened. Now a few years later the service is still great. Breakfast is excellent with eggs, bacon/sausage, not just a hot waffle. the front desk staff were helpful and friendly. Swimming pool is large and bright, excellent free parking.
June 17, 2013
Rated 5.0 out of 5.0 by 1000islandsvisitor The Best Holiday Inn Express Hotel I Have Ever Stayed
I stayed in a one bedroom suit with jetted tub in the living area for 2 nights. I have stayed in many Holiday Inn Express Hotels in Canada and Europe. This is by far the best and most comfortable one.
The decor is new and modern, rate is reasonable, room is spacious and clean with 42" LCD TV in both the bedroom and living area. Hot buffet breakfast has enough choice for my purpose, and the dining area is spacious and comfortable.
Most of all, Susan at the front desk was extremely helpful in showing me the room and making the room available for me at late night when I had to switch from another hotel the room which I had booked was in a condition that my partner did not want to spend a night in.
I'd like to thank Susan again for all she had done to make my stay in Gananoque unforgettable.
June 9, 2013
Rated 5.0 out of 5.0 by Joey20 bed was confortable and had plenty of pillows
the hotel was clean, and the staff was friendly. Excellent location. The breakfast bar was very good.
June 7, 2013
Rated 2.0 out of 5.0 by zj2013 evening staff not competent or mean spirited???. first initial A
checked in and we were not happy with room type, asked clerk to change rooms, she said we have the last room that was available. we checked holiday inn website, and every room configuration was available, clerk said that there was one room left but it was the same type that we had, I then returned to my room physically brought down my computer to show her that every room type was available, clerk did not believe my computer until I actually showed her that it truly was the holiday inn website.!! only then did she say that there was indeed ONE and ONLY ONE other room available and that I could have that. this of course was very time consuming and stressful!
then a tour bus arrives and a bus load of people check in for one night!!!!!
otherwise the hotel is excellent, the day manager very helpful and gracious, the breakfast woman terrific
June 3, 2013
Rated 5.0 out of 5.0 by Petr669 Smiling Faces
We were very pleasantly made to feel welcome and there was nothing that the staff wouldn't do to accommodate us.
Patty at the desk always greeted us with a smile and was more than happy to answer any question and to go to any length to fulfill our request.
The room was also very clean and satisfied our needs more than adequately.
We would definitely stay at this Holiday Inn Express another time.
May 5, 2013
Rated 3.0 out of 5.0 by Referee Arrival
When my wife and I arrived there was no mention of us being
Priority Club members. We could have walked in off the road and
the service would have been the same .... average
Why am I a Priority Club member if there is nothing in it for me.
I was never asked what car I drove, sign a registration form
or anything .... just give a credit card
Not a very warm, welcoming start to our stay.
April 27, 2013
Rated 5.0 out of 5.0 by BusinessTraveller354 Repeat Visitor to this HIE
I always return to this HIE for my business trips because it is convenient (right off highway), close to local restaurants and chain restaurants (Tim Horton's, McDonald's), and staff is always very helpful. On this trip, HIE had updated their TV system and I encountered issues with the sound on my TV. It took about half an hour for Sharon and I to figure out how to fix the internal controls, which was annoying, but Sharon was very friendly and you could tell she tried very hard to figure out the system. This HIE tries to recognize my PC membership and on occasions, I have been lucky enough to get an upgrade to a suite. Checkout was easy-peasy as usual - receipt was slipped under my door. On this stay, I left really early, so the breakfast wasn't fully ready when I went in to dine. Not a big deal, and I will certainly return again. Keep up the good work!
March 19, 2013
Rated 5.0 out of 5.0 by Dobbin Excellent property and well run.
Room was spotless as was the breakfast area and pool
February 17, 2013
Rated 5.0 out of 5.0 by Marce Our 55th Anniversary
My wife and I celebrated our 55th wedding anniversary on February 8/13. We enjoy the casino scene and often go to Gananoque to gamble. We decided on this very special occasion, to stay at the Holiday Inn and splurge on a 2 room suite complete with Jaccuzy. February 8/13 will stay on our minds not only because it's our anniversary, but because it was the worst snow storm of the year and the highways were clogged with many accidents, many very serious. While it took us twice the amount of time travelling because of the conditions, we were determined to complete our trip which we did. We were very impressed with our accomodations and the friendlyness of the staff. The only thing missing is that the hotel does not have a dining room and we had to venture out for dinner. In the end, everything turned out perfect incuding winning a sizable jackpot at the casino. We would not hesitate staying there again.
February 14, 2013
Rated 4.0 out of 5.0 by Mhamed1 Heating element
Please fix or stop the heating element making squeeky noise. The noise comes and goes every hour or two. I was annoyed by it and could not sleep that night after a long day trip.
February 14, 2013
Rated 5.0 out of 5.0 by jack0202 what else
holiday inn never falls short. clean room, terrific choice of tv channnels, overll perfect
January 28, 2013