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Rated 4.6 out of 5 by 86 reviewers.
Rated 5.0 out of 5.0 by Excellent value/quality We were very pleased with every aspect of our stay and will definitely stay at this hotel again April 9, 2014
Rated 5.0 out of 5.0 by My favourite hotel in Eastern Ontario This hotel is my favourite property in Eastern Ontario. Great rooms, great rates, great staff - always treat me like a special guest. I am a Diamond member of three hotel chains - so I spend a lot of time in hotels - and this is by far one of the best. March 24, 2014
Rated 5.0 out of 5.0 by Great place to relax and stay Our night at Holiday Inn Express was everything we would want. The young lady at the reception desk was friendly and very helpful answering all our questions with a smile. The room was clean and comfortable and house staff ready to help! The breakfast was awesome the complimentary full range breakfast was the best I had ever come across ! The woman who was serving the breakfast had a great personality! Loved our stay and would recommend Holiday Inn Express Gananogue to my friends. March 14, 2014
Rated 4.0 out of 5.0 by Nice Hotel for Casino stay We booked this Hotel for a night to stay and play at the charity Casino. Very nice clean Hotel. Breakfast was very nice. There was 1 issue : No parking enforcement. A car was parked horizontally across BOTH handicapped parking spots directly in front of the door. The car did not have handicapped plates and was blocking both spots. I have never seen a more deliberately ignorant parking job in my life.This was directly in view of the front desk and even when I pointed this out to them, this car was allowed to stay there overnight. So, if you are Handicapped and need a parking spot you may want to choose another Hotel to stay at. Other than that we enjoyed our stay and would stay here again and would recommend this hotel to friends. February 13, 2014
Rated 4.0 out of 5.0 by Room was wonderfull- staff not even fair to ok staff was not very help full, and could care less if I was a IHG Rewards member, let alone a high point member. Room was outstanding and location is great for all sorts of nearby activities. January 7, 2014
Rated 5.0 out of 5.0 by Great Spot To Stay A+++ The Holiday Inn 1000 Islands - Gananoque is a hidden gem off Highway 401 in Southeastern Ontario. Very friendly and knowledgeable staff at the front desk. Rooms are very modern and clean. Nice upgraded rooms for Priority Club Platinum Members Nice fitness room and area. Breakfast station had a great variety of choices If you need a place to stay in the Kingston, Gananoque, Brockville area I would highly recommend this hotel. December 17, 2013
Rated 5.0 out of 5.0 by A Great Night In Gananoque! Spent the night here instead of in Kingston - where we normally stay on our way to or from Toronto with our twins - and had an incredible night's stay at this hotel. We will not even consider staying in Kingston again after staying at this Holday Inn location in Gananoque. We loved it and as we travel to Toronto at least six times a year ... Gananoque's Holiday Inn will DEFINITELY be seeing us again. Thanks to their incredible staff and the clean and welcoming location itself we will stay at no other hotel in the area. Thanks, Holiday Inn Gananoque! December 11, 2013
Rated 5.0 out of 5.0 by Great place to stay This holiday inn express is one of the nicest in Ontario Has the little extras such as nice exercise room and sauna Always very clean and is a pleasure to stay at October 27, 2013
Rated 5.0 out of 5.0 by Quiet Enjoyed my stay, as this location is very quiet compared to many other locations. The upgrade was unexpected and was greatly appreciated. October 25, 2013
Rated 5.0 out of 5.0 by very friendly staff A great place to stay! The hotel was very clean & quiet . The staff was very friendly & helpful - especially the housekeeping staff. October 10, 2013
Rated 5.0 out of 5.0 by Good spot New and clean, Holiday Inn Express in Gananoque. Just off the 401 and near restaurants and beautiful sights. Good staff, helpful, efficient. Good parking and excellent breakfast. Would prefer real dishes and cutlery. Congratulations on a very good recycling program. October 1, 2013
Rated 4.0 out of 5.0 by Comfortable Great Hotel Have stayed numerous times. Beds are comfortable and rooms are clean and spacious. Location is good in relation to highway. September 30, 2013
Rated 5.0 out of 5.0 by Wonderful stay! Everything about this stay was perfect! Immaculately clean, incredibly comfortable and quiet, genuinely friendly, professional staff. This is our 'go-to' destination whenever we are staying in the area... Many thanks to All! September 23, 2013
Rated 5.0 out of 5.0 by Great location & great service I have stayed at this Hotel a number of times. I have always been greeted with warmth and friendliness. The place is kept clean and the rooms are always what you would expect. I enjoy the location, the shopping in the area and its closeness to Kingston, Ontario, Canada. You get your money's worth. September 22, 2013
Rated 4.0 out of 5.0 by good experience but a couple of things... The hotel was a very good experience overall and the price was reasonable, the exercise room was very good, the pool was at a very comfortable temperature and the sauna was a great plus. Breakfast and breakfast room was very nice, food was kept stocked up and was fresh. Now for the "nit picking", Paid online for a Casino package which was 14 dollars more than the CAA price, Took the package because of the vouchers and gift, when we checked in we saw that the vouchers were available for any registered guests... so the package was not needed. When we let the day desk staff know she wasn't aware of the difference, but did give the refund back.. excellent on her part. Quick note to management, when checking in, it is much nicer for the staff to stand and address the customer, not just sit on the chair, nit picking yes, but is shows interest in the customer. The room was clean,,, the bathtub,, long black hairs in tub, when seeing things like this, I for sure do not drink out of the glasses in the room, yes many news programs have done undercover programs on hotel cleaning, and the consumer is for more educated and aware of what expectations must be met. Overall the hotel is a very nice place to stay and I would recommend this hotel, and will be back, but don't let the standards fall, when checking into a hotel room, I should have no presence left behind of those who were there before. September 11, 2013
Rated 5.0 out of 5.0 by A great place to stay for the 1000 Island Thank you - we thoroughly enjoyed our stay at your hotel. We had a lovely room at the front. Breakfast was just perfect. Wish we could come again, but we are from England and were touring ontario. We always try to stay in the Holiday Inn group. September 2, 2013
Rated 5.0 out of 5.0 by Clean and comfortable This was a great place to stay during our stop in Gananoque! The staff were very friendly and helpful. Our king suites were amazing, and breakfast was great. The facility was clean, inside and out. If you don't have a reservation, be sure and get there early! We checked in around 2:45pm and got two of the last rooms available.... August 27, 2013
Rated 5.0 out of 5.0 by Overall a great experience The room was very clean and inviting and bed was fairly comfortable. Continental breakfast was great and offered a variety of choices, changing daily. Upon our arrival at the front desk to check in, I felt that the staff could have been more friendly and welcoming. Also, they definitely need to invest in higher quality hair dryers! Next time I would bring my own. Other than that, I definitely would stay at this hotel again and recommend it to others. LN August 25, 2013
Rated 4.0 out of 5.0 by Good value & quality hotel at Thousand Island I am a regular, I spend here 1 night every two months or so. Everything is fine, pleasant, nothing out of the ordinary or extremely good though. At this time the A/C unit was extremely noisy, I couldn't have a good rest even with a sleeping pill. (I am a young person). August 25, 2013
Rated 4.0 out of 5.0 by Great family hotel will be back! Will definitely be back. Beautiful king suite, comfy beds and bedding. If you require a cot for fifth person it is not very comfortable. Air conditioning unit a bit noisy. But very clean hotel, friendly staff, decent breakfast. August 22, 2013
Rated 4.0 out of 5.0 by Very good service and comfortable room Great hotel with modern amenities and friendly staff, close to the 401. Only negative is a 3% marketing fee, which is hidden in the "fine print' ! Not sure why patrons should have to pay this? Would have thought that local businesses should reduce their prices by 3% to attract more tourists to the area. August 21, 2013
Rated 1.0 out of 5.0 by Not typical comfort expected from HIExpress We reserved a room for 5, 2 adults and 3 children. So far, all ok as not many hotels allow 5 guests in a room. However, we got a room with only 2 double beds, no hide-a-bed sofa for the 5th person. Being a family of 5, I greatly appreciate that few Holiday Inns allow more than 4, but at least ensure you have enough places to sleep. Also, the WI-FI was terrible and slow...when it actually connected, twice. The room is also very expensive, considering you're in a very small town. I had cheaper HI Express in Ottawa and Vancouver. Overall, go elsewhere if you have to sleep in Gananoque. August 18, 2013
Rated 5.0 out of 5.0 by Best hotel in the area! Enjoyed a one night stay. Nice hotel, hotel clean and friendly staff. Had a King Suite, couch a little dated and the ceramics in the bathroom cracked. Fridge was dirty, apart from that everything else was nice. The King bed was comfortable. The 2 rooms spacious and bright. Had 2 air conditioners, a fireplace, 2 televisions and a Jacuzzi. Breakfast was good! Loved the pool and the $10.00 OLG slot voucher! Thank-you to the lady at the hotel who took my reservation. She genuine had compassion with the circumstances. I called the hotel directly, since the rates booked online where different after confirming online for my CAA discount and there customer service number when called, didn't care. Passed the buck and suggested to call the hotel directly, as they couldn't do anything! Great customer service, above and beyond for the lady who took my reservations when I contacted the hotel! Definitely would recommend and return! August 18, 2013
Rated 3.0 out of 5.0 by Noisy Staff at the front desk were not particularly friendly, or forthcoming with information. The room was standard HIE fare, however, the air conditioning was so noisy that we hardly slept all night. The lady in the breakfast room was friendly, but the eggs in particular looked horribly unappealing. Not the standard we have come to expect from Holiday Inn Express. August 17, 2013
Rated 5.0 out of 5.0 by Excellent service When we arrived we found that our room had been upgraded to a suite. As it was a trip for our anniversary this was greatly appreciated. No only was there a great variety of foods for breakfast, there was a staff member there making sure everything was full, constantly cleaning up and giving advice on how to use the equipment ( pancake maker, coffee carafe, etc.). August 17, 2013
Rated 4.0 out of 5.0 by Mini Vacation We were very excited to start our mini vacation in Gananoque . Our travel booklet stated there was to be a nice festival that particular weekend we hoped to attend . We asked the front desk clerk about details and were disappointed to find the festival was no longer in existence. Next day we had a wonderful day at the waterfront . Our breakfast was great , the rooms spacious and very clean ! We were very pleased! August 16, 2013
Rated 5.0 out of 5.0 by had the 2 room suite we had the 2 room suite and it was so nice. sit in Whirlpool tub and watch 42 inch tv, second tv in bedroom. they thought of everything from paper at door in the morning to pugs for computer everywhere and wi-fi. Parking lot was very well lit to help keep theives at bay. only bad thing so much bleach in pool maybe one day they make it salt water pool instead. thx August 6, 2013
Rated 4.0 out of 5.0 by good location This hotel is relatively new- clean, comfortable,quiet- and an ideal split between Montreal and Toronto if driving. easily accessible to the 401 and bridge to USA. There are some nice restaurants in the core of the town, a short drive from the hotel. Rates are reflective of the fact that it is often at capacity. I have stayed 2 x and both were good stays.-I will be back. August 6, 2013
Rated 5.0 out of 5.0 by nice place great service great staff great room, love the stay ,a great place to relax, with plenty of food all around July 11, 2013
Rated 4.0 out of 5.0 by Good and clean Overall a good clean hotel, however I was very disappointed that my final bill included a marketing fee which was not shown on my confirmation. Also, I was not asked for a reward miles card and missed out on getting Aeroplan points! July 6, 2013
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