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Rated 4.6 out of 5 by 100 reviewers.
Rated 5.0 out of 5.0 by Clean and comfortable choice We stayed at this hotel overnight based on good reviews posted about it and we were not disappointed at all. The hotel lives up to its expectation with cleanliness and comfort being the most significant factors. Plus the hotel staff were extremely friendly and courteous. Would highly recommend this hotel. June 26, 2014
Rated 5.0 out of 5.0 by Very clean and comfortable This hotel never disappoints. Always clean and has very friendly staff. June 19, 2014
Rated 5.0 out of 5.0 by great stay Very clean inside and out. Friendly staff would stay again June 18, 2014
Rated 5.0 out of 5.0 by Good service, clean room Everything about our stay, which was one night on a long journey into the states was good. The room the food the staff. The airconditioning is the type that is mounted on the wall and we would wake up every time it came on. It was definitely noisy. June 17, 2014
Rated 5.0 out of 5.0 by front desk was excellent front desk great and would hire this lady immediately June 17, 2014
Rated 5.0 out of 5.0 by Btter than Last Year for Staffing The staff were exceptional . . . a far cry above last year's dreadful experience. Very nice that I didn't encouter the deadful staff on my last visit last year. That single experience had me do most of my visiting at the Kingston location, since then. If there was an opportunity to ensure this level of service the next time I'm in the area, I'll ensure I'll return. June 9, 2014
Rated 4.0 out of 5.0 by Clean and friendly. This hotel is both clean and friendly. The only issue I had was the price which was slightly elevated given the location. However, other area hotels, (Ramada, BW etc.) do not present themselves as this Holiday Inn does. June 3, 2014
Rated 5.0 out of 5.0 by Comfortable room I go to Holiday Inn Express for the comfortable room and great breakfast and Gananoque did not disappoint me. June 3, 2014
Rated 4.0 out of 5.0 by Hloiday Inn Express- Gananoque overall exp. was good highlighted by the staff who were friendly June 2, 2014
Rated 5.0 out of 5.0 by A great experience We can't say enough about how friendly and helpful the staff were at this location. Their local knowledge about everything from restaurants to taxis really enhanced our experience. We have Platinum rewards status but definitely got the impression that all guests would have been received the same excellent service. Room cleanliness, breakfast, everything - a great team effort in Gananoque. May 29, 2014
Rated 5.0 out of 5.0 by Great service and friendly staff This is a great place to stay. The rooms are spacious and super clean but more importantly the staff are so friendly and very willing to please you. When we are in Gananoque this is always where we stay. May 28, 2014
Rated 5.0 out of 5.0 by Excellent Customer Service IT IS ALWAYS A PLEASURE TO STAY AT THIS HOTEL. GREAT BREAKFAST AND EXCEPTIONAL SERVICE . May 18, 2014
Rated 4.0 out of 5.0 by Not recognized as platinum member hi, once i checked in i did not receive, nor did i ask for a room upgrade. when i inquired about this the next day i was informed i show as a basic level member. the manager did go into a different system where it did show i was platinum. although there is no blame towards the hotel itself, i still thought i may have been compensated for the over site. i was not looking to have a discount in any way, but thought extra points would have been granted for the inconvenience. April 29, 2014
Rated 5.0 out of 5.0 by well kept hotel Our only very small problem was the air conditioner was very very loud April 13, 2014
Rated 5.0 out of 5.0 by Excellent value/quality We were very pleased with every aspect of our stay and will definitely stay at this hotel again April 9, 2014
Rated 5.0 out of 5.0 by My favourite hotel in Eastern Ontario This hotel is my favourite property in Eastern Ontario. Great rooms, great rates, great staff - always treat me like a special guest. I am a Diamond member of three hotel chains - so I spend a lot of time in hotels - and this is by far one of the best. March 24, 2014
Rated 5.0 out of 5.0 by Great place to relax and stay Our night at Holiday Inn Express was everything we would want. The young lady at the reception desk was friendly and very helpful answering all our questions with a smile. The room was clean and comfortable and house staff ready to help! The breakfast was awesome the complimentary full range breakfast was the best I had ever come across ! The woman who was serving the breakfast had a great personality! Loved our stay and would recommend Holiday Inn Express Gananogue to my friends. March 14, 2014
Rated 4.0 out of 5.0 by Nice Hotel for Casino stay We booked this Hotel for a night to stay and play at the charity Casino. Very nice clean Hotel. Breakfast was very nice. There was 1 issue : No parking enforcement. A car was parked horizontally across BOTH handicapped parking spots directly in front of the door. The car did not have handicapped plates and was blocking both spots. I have never seen a more deliberately ignorant parking job in my life.This was directly in view of the front desk and even when I pointed this out to them, this car was allowed to stay there overnight. So, if you are Handicapped and need a parking spot you may want to choose another Hotel to stay at. Other than that we enjoyed our stay and would stay here again and would recommend this hotel to friends. February 13, 2014
Rated 4.0 out of 5.0 by Room was wonderfull- staff not even fair to ok staff was not very help full, and could care less if I was a IHG Rewards member, let alone a high point member. Room was outstanding and location is great for all sorts of nearby activities. January 7, 2014
Rated 5.0 out of 5.0 by Great Spot To Stay A+++ The Holiday Inn 1000 Islands - Gananoque is a hidden gem off Highway 401 in Southeastern Ontario. Very friendly and knowledgeable staff at the front desk. Rooms are very modern and clean. Nice upgraded rooms for Priority Club Platinum Members Nice fitness room and area. Breakfast station had a great variety of choices If you need a place to stay in the Kingston, Gananoque, Brockville area I would highly recommend this hotel. December 17, 2013
Rated 5.0 out of 5.0 by A Great Night In Gananoque! Spent the night here instead of in Kingston - where we normally stay on our way to or from Toronto with our twins - and had an incredible night's stay at this hotel. We will not even consider staying in Kingston again after staying at this Holday Inn location in Gananoque. We loved it and as we travel to Toronto at least six times a year ... Gananoque's Holiday Inn will DEFINITELY be seeing us again. Thanks to their incredible staff and the clean and welcoming location itself we will stay at no other hotel in the area. Thanks, Holiday Inn Gananoque! December 11, 2013
Rated 5.0 out of 5.0 by Great place to stay This holiday inn express is one of the nicest in Ontario Has the little extras such as nice exercise room and sauna Always very clean and is a pleasure to stay at October 27, 2013
Rated 5.0 out of 5.0 by Quiet Enjoyed my stay, as this location is very quiet compared to many other locations. The upgrade was unexpected and was greatly appreciated. October 25, 2013
Rated 5.0 out of 5.0 by very friendly staff A great place to stay! The hotel was very clean & quiet . The staff was very friendly & helpful - especially the housekeeping staff. October 10, 2013
Rated 5.0 out of 5.0 by Good spot New and clean, Holiday Inn Express in Gananoque. Just off the 401 and near restaurants and beautiful sights. Good staff, helpful, efficient. Good parking and excellent breakfast. Would prefer real dishes and cutlery. Congratulations on a very good recycling program. October 1, 2013
Rated 4.0 out of 5.0 by Comfortable Great Hotel Have stayed numerous times. Beds are comfortable and rooms are clean and spacious. Location is good in relation to highway. September 30, 2013
Rated 5.0 out of 5.0 by Wonderful stay! Everything about this stay was perfect! Immaculately clean, incredibly comfortable and quiet, genuinely friendly, professional staff. This is our 'go-to' destination whenever we are staying in the area... Many thanks to All! September 23, 2013
Rated 5.0 out of 5.0 by Great location & great service I have stayed at this Hotel a number of times. I have always been greeted with warmth and friendliness. The place is kept clean and the rooms are always what you would expect. I enjoy the location, the shopping in the area and its closeness to Kingston, Ontario, Canada. You get your money's worth. September 22, 2013
Rated 4.0 out of 5.0 by good experience but a couple of things... The hotel was a very good experience overall and the price was reasonable, the exercise room was very good, the pool was at a very comfortable temperature and the sauna was a great plus. Breakfast and breakfast room was very nice, food was kept stocked up and was fresh. Now for the "nit picking", Paid online for a Casino package which was 14 dollars more than the CAA price, Took the package because of the vouchers and gift, when we checked in we saw that the vouchers were available for any registered guests... so the package was not needed. When we let the day desk staff know she wasn't aware of the difference, but did give the refund back.. excellent on her part. Quick note to management, when checking in, it is much nicer for the staff to stand and address the customer, not just sit on the chair, nit picking yes, but is shows interest in the customer. The room was clean,,, the bathtub,, long black hairs in tub, when seeing things like this, I for sure do not drink out of the glasses in the room, yes many news programs have done undercover programs on hotel cleaning, and the consumer is for more educated and aware of what expectations must be met. Overall the hotel is a very nice place to stay and I would recommend this hotel, and will be back, but don't let the standards fall, when checking into a hotel room, I should have no presence left behind of those who were there before. September 11, 2013
Rated 5.0 out of 5.0 by A great place to stay for the 1000 Island Thank you - we thoroughly enjoyed our stay at your hotel. We had a lovely room at the front. Breakfast was just perfect. Wish we could come again, but we are from England and were touring ontario. We always try to stay in the Holiday Inn group. September 2, 2013
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