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Rated 3.4 out of 5 by 46 reviewers.
Rated 4.0 out of 5.0 by BigChief200 The room and breakfast was very good. I will stay at this hotel when I am back in Garden City. February 28, 2014
Rated 5.0 out of 5.0 by Excellent Hotel Staff was very friendly. Hotel was comfortable and clean. February 28, 2014
Rated 1.0 out of 5.0 by Poor Guest Service When I checked in, I was given my room key card and the internet access code. Much to my surprise the internet would not connect and the on-screen prompt referred me to the front desk. I called the desk, when I described the problem, Jesse told me it "oh, it's down", and offered nothing else. When I asked "When do you expect it up" He said he would call the service and let me know. Rather than waste time, I went to dinner, returning to the hotel about 2 hours later, to find the internet was still down. I walked to the front desk, and asked Jesse the status of the internet connection, he told me, "they never called me back." Jesse did not make any attempt to check with them again, nor did he offer the slightest apology. When I returned to my room, I checked with the Hampton and the Comfort Inn, unfortunately, by that time all the hotels (that I would stay at) were booked. HIE advertises itself as a business hotel. I count on a reliable internet connection to prepare myself for the next work day. I think my attitude towards the lack of the wifi service would have been very different if I felt as though the staff was making a good faith effort to get the information or to help me in some way. I stay overnight for my work about 60 nights a year, I think I will look for another chain if this is the caliber of staff that they hire. This young man may need to find a different career, or if he has something terrible going on in his life at the moment may need to be re-assigned to a non-guest facing position. February 23, 2014
Rated 3.0 out of 5.0 by Good Service, Clean Hotel I've stayed at this hotel several times and it is usually a great place to stay and work. The last two times I've been there the internet connection was having a problem. I thought it may have just been with me but I talked to others staying at the hotel and they were having the same issue. I hope this gets resolved because I like staying there but internet access is critical for me. February 22, 2014
Rated 5.0 out of 5.0 by great staff I stay at the Garden City, Kansas Holiday Inn many times a year and the only reason I stay there is because of Robert, one of the managers. From the very first night I stayed he remembered my name and room preferences and always tries to see that my "favorites" are available. When I walk in I feel like I can relax and if there is anything I need all I have to do is call the desk. The young lady that takes care of the breakfast bar does an excellent job of keeping things fresh, hot and replenished and takes care of my thermos when I leave in the mornings. Great staff and even though it is getting pricey to stay I will continue to stay there as long as I can. If I had one gripe it would be with corporate in the policy they have adopted of charging your checking account more than the actual bill until the amount clears. When the computer clears the account when I check in then that means my account had the money and I don't appreciate being charged a fee for a few days. February 5, 2014
Rated 5.0 out of 5.0 by Husband was here,from his job. I was here with my husband while he was here for his job for two days.I would like to let you know that the people at front desk made us feel so at home and they was all very helpful to us,if we needed anything. The room was really nice and clean. The food was good too every morning. Thank you all for a nice stay. January 31, 2014
Rated 2.0 out of 5.0 by Unfriendly to extended stays I have been staying in the area for the last several months and will be there for another couple months, usually for 2 or more weeks at a time. I received a phone call that the hotel policy was that housekeeping had to have access to clean my room at least every 3 days. As an extended stay, I prefer to spread out my work materials and do not require my room be serviced, and if I need towels or coffee I ask for it. This is the first I have heard of this, so after I have completed my upcoming stay this week I will be moving across the street to the Hampton Inn. Also, I have at least 2 of my staff with me usually, and I will be moving them with me. I have never heard of such a policy at any other Holiday Inn, and while I have had to sign that I didn't want service at some property in the past, I was never told that I had to have service. My recommendation would be that you review this policy before you lose other long-term customers, the kind I would think you would want to keep. As a side note, I have been a Platinum member for many years, and have never been offered an upgrade at this property or received any kind of recognition. I only mention that because I found out some rooms have refrigerators, and when I asked they said they could upgrade me to a room with one, when there were probably only 3 cars in the parking lot. January 11, 2014
Rated 5.0 out of 5.0 by Hope it dosen't change I had the opportunity to stay at this hotel for 6 months and then back for a couple days and the staff there made my stay away from home, a home away from home! Additionally when my family came to visit and while they were there all the staff went from being staff to being FRIENDS! I have to say that there is not much in Garden City, Kansas to go and do but even my kids want to go back just to see our friends. No other place I would want to stay at but there, period! I only wish I could have that same staff at each hotel that I would stay at. I hope with the new management they allow them to continue their Marvelous service. January 7, 2014
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