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Rated 3.5 out of 5 by 72 reviewers.
Rated 4.0 out of 5.0 by Awesome Staff Staff was very friendly, accomodating, and helpful! Definitely recommend to others. September 4, 2014
Rated 3.0 out of 5.0 by Bugs, Torn Wallpaper and No Hot Breakfast Items Check in went as expected. The room was nice until I looked a little closer. The wallpaper over the light fixture in the bathroom had a large rip in it and was just hanging unceremoniously down to the light fixture. I counted at least two bugs crawl out of the sink drain while I was getting ready in the morning. More may have been staying in my room unbeknownst to me as well. When I went down for breakfast, there was nothing left in the hot breakfast container (where the eggs, bacon, sausage, etc.) are kept. All containers were empty and several guests (not just me) were left to make do with other options. I could not find anyone in the little pantry room behind the breakfast area and no one was at the desk either. I finally saw two housekeepers walking down the hall and notified them. They left and came back with the hostess of the breakfast area. She couldn't have been far away as it didn't take them long to find her, so I'm not sure what kept her from keeping the breakfast selections stocked. September 2, 2014
Rated 3.0 out of 5.0 by Average Stay I gave a rating of 3 stars for two reasons. 1) Internet strength was below average. It consistently bounced between 1 & 3 bars. My suggestion is to add more or better routers. Because my work is data intensive, I rely on quality internet. Unfortunately this was not the case. 2) Even though it is now a non-smoking hotel, I could still smell stale cigarette smoke in my room. I don't know how to completely remove the smell, save gutting the room and starting over. I will probably stay at another hotel next time that I am in town, even though I'm a Platinum Member. September 1, 2014
Rated 2.0 out of 5.0 by Bugs in my room and bed. Bugs in my bed and room and all around the property. This was "the place" to stayin Garden City, no longer! Hotel needs major renovation or you will loose all business. August 31, 2014
Rated 1.0 out of 5.0 by Bad experience Front desk hosts(check in and check out) were not friendly with shirt tails out and generally dressed sloppy like. I was not recognized as a priority club member. Air conditioner in my room did not cool below about 80. Front desk said no other rooms were available so I had to go buy a fan. Front t desk clerk said he would let maintenance know but not until the next day. Carpets were stained throughout the hotel. Looked as if people with grease on shoes had walked through the hotel. I was staying on points so I could not just leave without losing the points so I was told. August 28, 2014
Rated 4.0 out of 5.0 by Comfortable Stay Everything was good! The only thing I was disappointed in was there were no small refrigerator in the room. August 27, 2014
Rated 4.0 out of 5.0 by good place to stay place is comparable with other local hotels with TWO EXCEPTIONS. NO microwave and NO refrigerator in room. In order to get these two standard amenities you have to upgrade to a suite. August 22, 2014
Rated 5.0 out of 5.0 by Wonderful staff The staff was excellent, they treated us very well and was very attentive. The housekeepers were excellent! We stay in hotels, primarily Holiday Inn Express on an average of 20 days per month for business. This hotel was among the best. August 20, 2014
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