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Rated 4.2 out of 5 by 193 reviewers.
Rated 3.0 out of 5.0 by Nice but doesn't represent HIE branding standards to start - the staff, all of them, were excellent!!! the cleanliness was good. The location to Disney and the shuttle service was very good. The hotel itself, and the room we stayed in, did not hold up to the look of a HIE that I have come to expect. We were on the third floor - the halls looked extremely dated with the furnishings, wallpaper, and wall pictures. Carpeting should have been replaced a long time ago. I had booked a king bed handicap room because we are seniors and the price was the best; The per day price that appeared on the website when I was working on the booking was not what came through on the confirmation; it was close but we had a different price for each of three days that wasn't indicated when I was trying to research. Many of the tiles in the bathroom of our room were cracked, badly. Maybe because this was a senior room the bathroom had to look different but it wasn't very current. The room did have current furniture. Beds were very comfortable. The lobby seemed to have some current look of sofas mixed with older style things and the whole look didn't fit the branding of a lobby of a HIE. This property could be outstanding if the look matched the brand. November 14, 2014
Rated 5.0 out of 5.0 Good experience We have stayed at this HIE before and we are still very satisfied with the cleanliness of the room and staff courtesy. The only negative I have is the WIFI is slow and hard to get on. I just use 4G when visiting HIE's. It eliminates my frustration of a better expectation of speed. November 14, 2014
Rated 3.0 out of 5.0 by not quite up to par We stay in Holiday Inn Express often, this was my first time at this one. I found the bed uncomfortable and frankly, not what I had booked for our stay. Apparently when you use the IHG website to reserve a room with two beds it means they will give you whatever they have when you check in. I have never experienced that at any other IHG property. The air conditioning unit did not work well, the room was either freezing or the heat would come on. It was 90 degrees outside and I just wanted it to be 75ish inside. We were put into a king 'suite' - not really a suite but a room that had a couch. The sitting area had no lighting, so trying to sit and get work done or read was impossible. November 13, 2014
Rated 3.0 out of 5.0 by Unpleasant rooms The hotel itself is very nice but the room I had was covered in cigarette burns on the floor and smelled musky. November 13, 2014
Rated 5.0 out of 5.0 by Great Service Everyone at the front desk was very professional and informative. Made good recommendations for food and nightlife. The rooms we neat and comfortable and location close enough to drive to any major site seeing spots. November 11, 2014
Rated 5.0 out of 5.0 Nice Hotel Stay Great place to stay in the Anaheim area. Good service and a quiet hotel with plenty of free parking November 1, 2014
Rated 5.0 out of 5.0 by Near Disneyland and terrific Suites! This was our 2nd stay - staff was friendly and professional - VERY comfortable rooms, great complimentary breakfasts - when visiting the parks in the future we will return . . . thanks to November 1, 2014
Rated 5.0 out of 5.0 by Awesome Staff!!! Prior to arriving I had a problem with the reservation, I called the front desk and they were always very attentive and helped me with it. We arrived a day before, and they still accomodated us with no problem at all. Daniel the front desk person was AWESOME!!! I didnt get to see him but he was very nice and polite on the phone. The rest of the staff was also great, the rooms were very clean and the housekeeping team really knows hoe to keep up the hard work. I will definitely stay here again. October 31, 2014
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