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Rated 4.1 out of 5 by 154 reviewers.
Rated 5.0 out of 5.0 by Great Customer Service We had great customer service here when we arrived. Didn't get his name, but he did everything right. He was the bald (sorry) guy that works the night shift. I've stayed in MANY Holiday Inn, and his greeting and club member recognition/appreciation upon our late check-in was really refreshing and I felt valued as a IHG member. Thank you. In fact, I stayed in 3 other IHG hotels within the previous weeks, and this was the first to offer me my club welcome package! Hotel was comfortable too. Some stains on the bathroom walls, but everything else was clean. Sofa bed was not comfortable at all, but the bed was. Air conditioning was powerful and adjustable. Pool towels were thin and too small. Pancake maker was SLOW, but made good pancakes. Loved that they had name brand oatmeal and yogurt, lots of variety of food. Coffee not too great, but that's IHG all together. The dining room staff were very friendly as well and they kept the place and tables very clean. They ran out of butter, but the lady there searched around and was determined to find me one, and she did...now that's service! All of the IHG should learn from them in terms of customer service. Overall, great place! August 23, 2014
Rated 5.0 out of 5.0 by Business Trip - good hotel Lots of families with kids (Disneyland) but had no trouble or noise issues while on my business trip. Great staff. Basic fitness center, nice sized swimming pool. Would recommend this hotel for business or vacation travel August 23, 2014
Rated 5.0 out of 5.0 by Excelente opción en el área de Disneyland Buena atención del personal. Como siempre, el desayuno suficiente. August 20, 2014
Rated 2.0 out of 5.0 by Old version of Holiday inn express Very disappointing stay after many other stays at HI express. Normally they are fresh and pleasant. Room was not ready when arriving after 15:00 with employee saying that hotel was fully booked night before as it was not their problem. Secondly the coffee was empty in lobby during waiting. At third the aircondition was making extreem loud noise. Further a smelly room but that is I guess due to the aging room. August 20, 2014
Rated 5.0 out of 5.0 by Love this place! We have stayed here many times and have enjoyed each visit. Everyone is very nice. Danny always greets us and remembers us! He always makes us feel welcomed. The hotel is super clean, the rooms are great and the location works for my family! We will see you guys soon, yes we will be back!, August 19, 2014
Rated 4.0 out of 5.0 by Great Service needs upgrades It definitely is a "vintage" facility. No fridge or microwave. Price was ok for convenience and location. August 18, 2014
Rated 2.0 out of 5.0 by Not a pleasant place to stay Though good for the price you pay but find something else if you want to have a sound sleep in a neat and clean room. August 14, 2014
Rated 5.0 out of 5.0 by Clean, Comfortable Room Stayed at this hotel for 2 nights when my family visited Disneyland. It was a short drive to Disneyland (10 minutes) with great restaurant options along the way! The room was clean and comfortable, as were the hotel grounds. The breakfast was excellent and the staff was super friendly! My only complaint is that the bathroom door opens out and does not stay open.....with the bathroom door constantly closed, it was hot in the bathroom (a pet peeve for me when getting ready) so I propped it open with the iron! Also, the jets in the hot tub were not working during our stay. Otherwise the pool was clean and the kids loved it. The room was awesome, the beds were comfy and it was clean.The staff was great. Also, they have laundry facilities for the guests which came in handy while traveling!! I would stay here again....in a heartbeat!! August 14, 2014
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