Rated 2.0 out of 5.0 by SweetHome1 Disappointed
We found a dirty and disgusting sock between the sheet and comforter. It must be left over from previous customers. Do they ever change the sheets?
May 18, 2013
Rated 4.0 out of 5.0 by William0603 Great staff and service.
I totally spent 6 nights here and everything was great.
Nice staff and comfortable bed
Will definitely stay here again for the next trip
May 15, 2013
Rated 5.0 out of 5.0 by estravada Great Stay
Check in was smooth and fast, with some complimentary chocolates from the check in desk.
Got the room on the first floor itself, with complimentary coffee at the entrance of the floor.
Breakfast selection is good and changes daily on the hot dish.
Location is near to Orange Outlet as well as Disneyland (about 15 minutes drive).
Just that the carpet in the rooms needs to be cleaned/vacuumed more often. My feet was black after walking around the room and it can be seen clearly when i shower.
May 15, 2013
Rated 3.0 out of 5.0 by oli63 Good...but have had better HI Express
Had all the HI Express staples (free internet, breakfast), but have been at better properties. Room lacked fridge and microwave. Due to fact that convention in town and Disney nearby hotel was quite full. so have been at quieter HI Express. Overall good, if you plan on visitng Disney, might find other properties better, if you are looking for a more quiet experience...Also bedding/bed not up to usual HI Express level
May 5, 2013
Rated 1.0 out of 5.0 by Businesstraveller5 Not for Business Travellers
The staff is nice and they try to accommadate requests however, this hotel is not geared to business travellers. The property is conveniently located near Disneyland and this is the majority of business. In my opinion, this hotel is not good for anything over the standard three days two nights stay.
1) The bed felt like cardboard on springs. I asked for a pad and was given two comforters for padding.
2) The bathrom door opens into the room not into the bathroom and is spring mounted so it won't stay open.. The bathroom is not ventilated and becomes stuffy. To provide air circulation, I had to prop the door open with a trash can.
3) I wanted same day dry cleaning and although the hotel offered the service, I had to repeat the request to every front desk clerk I spoke to. The night before I turned in my dry cleaning, I inquired about the service and was directed to the self service laudry facility. I repeated my request and was told I had to have the clothes at the front desk by 8am. I brought the bag of clothes to the front desk at 7:30am. After getting directed to the self service laundry again, I confirmed that I wanted same day service and what time could I expect the clotes returned. I was assured they would be back the same day by 7pm. When I returned to the hotel at 7:30pm and asked for my dry cleaning,, the clothes were not there. After investigation by the front desk cler, I was informed that there was an extra charge for same day service and that there was miscommunication and so the clothes would be ready the next day. I guess all concerned couldn't believe I wanted same day service.
4) The complimentary breakfast is prefabricated eggs, bacon, and asorted high calorie, high sugar breads. Great to load up on and go to Disneyland, but not good for a business traveller who stays in a lot of hotels. Ceral is available. The fruit tasted canned except for the whole fruit which was not always available.
My last two nights were better. I requested a pad for the bed from another front desk person and they know what I was talking about.
May 4, 2013
Rated 4.0 out of 5.0 by Journey007 Excellent hotel for the price paid!
Excellent service from beginning to end our stay!!!!
May 3, 2013
Rated 5.0 out of 5.0 by Sydell29 Service was excellent
Everything about our stay was very enjoyable. We found the location perfect. The room was clean and comfortable. As you entered the lobby you were already relaxed and knew you would greeted by pleasant staff. The breakfasts were delicious and pleasant.
April 20, 2013
Rated 5.0 out of 5.0 by Steve03 Great bed and overall accomdidation
Nice place to stay. Had everything to make you feel at home.
April 18, 2013