Rated 4.0 out of 5.0 by Journey007 Excellent hotel for the price paid!
Excellent service from beginning to end our stay!!!!
May 3, 2013
Rated 5.0 out of 5.0 by Sydell29 Service was excellent
Everything about our stay was very enjoyable. We found the location perfect. The room was clean and comfortable. As you entered the lobby you were already relaxed and knew you would greeted by pleasant staff. The breakfasts were delicious and pleasant.
April 20, 2013
Rated 5.0 out of 5.0 by Steve03 Great bed and overall accomdidation
Nice place to stay. Had everything to make you feel at home.
April 18, 2013
Rated 5.0 out of 5.0 by Jonny424 Great Service, Food and Experience!
I loved how my expectations are always met at the Holiday Inn Express. Thank you!
April 13, 2013
Rated 5.0 out of 5.0 by Kay305 Great place to stay
We really were happy with the room and the service at this Holiday Inn. It was close to Disneyland, the breakfast was convenient and yummy, and the room was spotless. We had to leave a day early because of a sick child and the hotel graciously refunded one night to us. New will definitely stay there again!
April 2, 2013
Rated 3.0 out of 5.0 by Supergranny Room stank and bed very uncomfortable
We have stayed at many Holiday Inn Express hotels over the years and this was our absolute worst experience. Although the lobby area was lovely with fresh flowers, our room smelled so bad we could hardly stand it. Several times they used some sort of deodorizing machine which made minimal difference and only lasted a short while. I sprayed with Febreze, kept the windows open, etc. but nothing helped. The carpet had stains but I couldn't tell if that was what was causing the odor. The hotel was totally booked so moving to another room was not an option.
The bed was also the absolute worst I have slept in except for third world countries.
Although they advertised Disneyland tickets for sale they were sold out.
The printers in both the business center and the front desk were not working when I needed to print our boarding passes. The staff was very friendly and they did manage to print them out for us on their own computer.
The breakfast staff was very quick to refill items and friendly.
The staff was friendly but didn't seem to always understand English very well.
March 23, 2013
Rated 5.0 out of 5.0 by Proteus Yet again, an excellent stay
Another stay, another welcoming experience. Aside from a convenient location, the staff here really make visiting a great experience. Always acknowledged and thanked for being a Platinum Elite member, which is appreciated. Will be back soon
March 14, 2013
Rated 5.0 out of 5.0 by Proteus Excellent as always
This would have to be one of my favourite Holiday Inn Express locations. Always great service and it almost feels like coming home every time I visit. The location is ideal, close to the Disneyland resort, Main Place shopping mall and the Outlets at Orange. 10/10 from the front desk staff...
March 13, 2013
Rated 5.0 out of 5.0 by Debbie59 Thanks for the HOSPITALITY!!
Couldn't have asked for more! The staff was very attentive-front desk let us change our room reservations to accomodate our party. Rooms were spotless-great supply of towels. Housekeeping was at our beckoning call. Good selection for breakfast-great coffee! I was impressed that the young man who checked us in greeted me by name each time he saw me in the lobby. (wish I had remembered HIS name) I have definitely found the best place to stay whenever I visit the Orange County California area again. Thanks for making this bunch of Texans feel right at home!
March 5, 2013
Rated 5.0 out of 5.0 by JEDM Great for family vacations
Overall, we were quite pleased with HIE. The rooms were comfortable and quite roomy. Breakfast was outstanding and replenished all through breakfast (not sure why people complain). We had reserved 5 rooms but unfortunately, the rooms were not adjacent and 2 of the rooms were down another hallway, across the lobby. On the day of checkout, we were locked out of our rooms just before 11am and checkout was not until noon! Several people complained and unfortunately, a new employee was being trained and her English was not very clear at times and the only excuse we received was it was the system, however, they did activate my key again. Suggestion - fix the system to the scheduled check out time. Overall, my entire family enjoyed our stay and we would stay there again!
On a side note - not sure who to complain to about one of the shuttle drivers, so I will add my comments here (if this is not the venue for shuttle driver complaints, then please direct me to appropriate site): Saturday evening, February 24 at 10pm, my family waited for the shuttle to take them back to the hotel from Disneyland. The driver was rude to my 9 year old grandson because his pass was not working properly. My son told the lady driver he would pay for my grandson, but she ignored him. Also, one of my daughter's was pregnant and she went over speed bumps fast and hard and was driving recklessly. I had taken an earlier shuttle otherwise, I would have given that driver a piece of my mind and it would not have been pretty!
February 28, 2013
Rated 2.0 out of 5.0 by Ibelieveinholidayinn The worst Holiday inn I have stayed at in 20 years around the world
The room smelled. The floor in the bathroom was cracked and should have been repaired as it could cause a customer to trip or cut their foot if stepped on the crack tile.
Carpet was filthy with a stickie spot in front of the bed that we often stepped in and stained our socks. The bathtub fauset leaked. All of these issues are management issues and lack of regurlarly maintenance of rooms.
Twice we did not have our coffee pot cleaned and new coffee for the next day.
When we went to breakfast on 3 days we were told there was no more fruit and only to see the help bringing out fruit 10 to 15 minutes later.
The priority club membership provided for a paper everyday under the door. I understand some hotels don't do this. But to use an excuse that non-priority customers steal the papers as the excuse for not putting the paper under the door is an insult especially when the papers were stacked up at the receptionist desk and available for anyone without proof of priority club. I am ok with everyone getting a paper and the paper not delivered to the room but i don't like the excuse the staff was told to say to the customers - accusing customers of stealing papers when the truth was management made a decision to not use labor to deliver the papers. The reason I suspect my analysis is correct is I was given the same excuse for why they don't provide your bill under the door and did not have it ready for checkout. This is a management issue not the staff.
I have stayed at Hoilday Inn for 20+ years all over the world. I have been a satisfied customer with some issues now and then - I don't expect perfection. This was clearly a management neglect issue. I will not stay at this hotel again.
February 27, 2013
Rated 5.0 out of 5.0 by Noel72 Good Relaxation Hotel
Very quiet and actually got told to quiet down since we were eating dinner above them.
February 25, 2013
Rated 5.0 out of 5.0 by farray October 2012 - but stayed 5 times over 4 years now
The ratings above are based upon value for money - I tended to check the price for the hotel on a regular basis before booking and on each occasion stayed in a King Suite for under $80 per night.
At that price then the hotel is in our opinion excellent value for money.
In October 2012 we did have a couple of issues with the breakfast where they were not keeping up to speed with repleneshing supplies but the Manager was extremely apologetic and clearly cared which cannot always be said about some hotels.
Great location and I would strongly recommend at the prices we have paid.
February 17, 2013
Rated 4.0 out of 5.0 by EuroLeather Great service
The front desk clerk was excellent. She checked me in at 8 pm and then was there again the next morning checking me out at 8:30 am. Yoon was extremely nice!
February 13, 2013
Rated 4.0 out of 5.0 by Jayanth No Reward points - Staying at Graden Groove
I recently stayed twice at Garden Groove for 4 days each. Both the times I did not get my Reward points. I was not aware why this happened. Please get this fixed.
February 7, 2013
Rated 4.0 out of 5.0 by McGregor Ambassador Platinum Elite
I wans't offered an upgrade. I am supposed to be offered an upgrade on every visit.
February 1, 2013
Rated 5.0 out of 5.0 by Memark Nice people, nice property
Very clean and comfortable HI. Staff very helpful and friendly. Nice job on the hot breakfast everyday too! I will definitely stay here next time I am in Orange County.
January 27, 2013
Rated 3.0 out of 5.0 by Ladybonn Loud Heater
I was very disappointed in our experience with your hotel. The heater was so loud that I couldn't sleep. The room was either too hot or too cold.
January 15, 2013
Rated 4.0 out of 5.0 by DanMan Good place to stay
Quiet and relaxing, nice place, clean rooms, friendly staff.
Yummy breakfast, but not enough fresh fruit.
January 15, 2013
Rated 5.0 out of 5.0 by ShawnS AMAZING business experience
Great experience at this property with staff and surroundings.
January 11, 2013
Rated 4.0 out of 5.0 by COWBOYDAVE NO HOT WATER AND NOISY AC/HEATER
Overall an average good HIE. BUT there was no hot water for morning shower and clerk reported that it had been a problem for over a WEEK! My wife had Dr. appointment early that morning and had to go without a shower! Water came back hot just as we were having to leave for doctor. Not a good thing. Apparently, the budget is too tight at this HI Express if they did not take measures to assure it would not happen after the first event a week earlier. Also it appears that maids had used up all the hot water in the morning (?) while washing linens (?) in the morning ? Not a good time to do laundry when guests are gonna be showering....don't you think.? It will not keep us from staying at HIE but I feel I wasted my Priority Club Points this time. Getting them back would be a nice courtesy. Staff was courteous and food was fine and room was clean and nicely maintained. A/C-Heater unit rattled so badly we put the Bible and shoes on top of the grating to stop it.
PS You do NOT have to post this...just fix it!!!
January 7, 2013
Rated 1.0 out of 5.0 by Sala Terrible
Coudn't asleep all night long. There were noises above us and out in the hall. Breakfast was alright. The hotel location is not in a good location. There isn't anything nearby or within walking distance.
January 3, 2013
Rated 5.0 out of 5.0 by Flippy The accommodating staff makes the difference
The room was nice. The important thing about a room is that it's clean, and our room was. A/C unit in room was a little noisy, but aren't they all. It wasn't too loud to prevent sleep. The big difference for me is the staff. We've stayed at this hotel on 3 or 4 separate occassions, and each time the staff has made us feel very welcome, and important. They have always helped us with any problem or need that has arisen.
December 4, 2012
Rated 3.0 out of 5.0 by CRBVEGAS Things have changed
We have stayed at this property several times. Every time with the exception of this one was to our satisfactory. This time the rooms had a musty smell in them. The bathrooms were not as clean as one would like. The sink in one of the bathrooms had a terrible odor every time the water was turned on. The breakfast area was not fully stocked for such a busy time....NO Fruit or yogurt at all. During dining hours hot foods were depleted. We were also disappointed to not see any Christmas decorations..like a tree that we have seen in the past. It is convenient to Disneyland Park. There was also a homeless man asking for money and food right outside the entrance. It made us feel not so very safe. We brought our family and shared what a great experience they would have...well that was not so. Our expectations failed us and them. The worst was that we were offered to buy Park tickets and were told the price...we would have saved over $100....when we chose to purchase them we were told that they were out and there wasn't any ambition from the staff to try and acquire them for us. We were told it would be two weeks...well we were only there for three nights. =( Not good business. All in all..would we stay there again? Possibly...but not if we can find another hotel. We had originally been booked at the Express Hotel across from the park however at the last minute we were phoned that there would be heavy construction/remodeling being done without an offer to reduce the rate...so we scrambled at the last minute and chose this hotel knowing (should not have been so confident) that it was one of our favorites anyway. Bad choice.
November 29, 2012
Rated 5.0 out of 5.0 by rbberman Great place to stay
This is our 3rd or 4th time here. Room were always clean, staff was courteous, and the breakfast was fast and adequate with a lot of choices. We have family spread all over Orange County, so the location is great. We will definitely stay here again.
November 21, 2012
Rated 3.0 out of 5.0 by CoolJan About the room
I could hear the conversation from next rooms. This really disturbed my sleep in nights.
November 17, 2012
Rated 5.0 out of 5.0 by mc3467 Great stay
i highly recommend this hotel to others traveling, wether it is for a night or a week... very friendly staff and great rooms
November 13, 2012
Rated 5.0 out of 5.0 by LiliVortex Good Hotel
Staff was friendly, room was clean and nice. Free internet access and breakfast are all I really need in a hotel, both were offered. Only problem I had was the water to our room was warm, but I prefer unbearably hot showers. I will be returning to this hotel again.
November 12, 2012
Rated 5.0 out of 5.0 by Carol52 Wonderful staff, nice room
Very quiet hotel. Never heard any noise during a 10-day stay. Rooms very comfortable. Staff was exceptional and always very helpful. Breakfast was typical HIE but lacked variety of fruit and didn't have low-fat yogurt. Breakfast room next to pool was nice. Loved the large, flat screen TV in the room.
November 11, 2012
Rated 5.0 out of 5.0 by JLK62 Beautiful Hotel - Great Place to Stay
This hotel is beautiful and I would definitely stay here again. Everything was nice and clean. I was able to get a good nights sleep for the 3 nights that I was there. I will definitely stay here again!
November 9, 2012