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Rated 4.2 out of 5 by 198 reviewers.
Rated 5.0 out of 5.0 by Helpful Staff We checked in late evening and were given only a couple of choices of rooms. When we actually went into the room the smell of cigarette smoke was bad. This we could not tolerate and had to go back to the front desk to find another room. The clerks gave us an upgraded room which was very nice. We thought we only needed the room for one night so we checked out but soon thereafter we found out we needed to stay another night. We called back and the front desk staff remembered us and booked us into the same exact room which we liked so much. We've stayed at this HIE before and have found the evening staff in particular to be friendly and helpful. March 4, 2014
Rated 5.0 out of 5.0 by Great property with caring, professional staff When I am in the Garden Grove/Anaheim area, this has become my hotel of choice! When I return, I am treated like an old friend they are happy to see. The staff takes a lot of pride in their jobs and the facility is well cared for. I stay in HIE's all over the west coast and this is one of my favorite locations. February 17, 2014
Rated 5.0 out of 5.0 by Very Nice Stay Good location....great staff....very EASY stay. Consistant with the HI Express brand. Great job! February 16, 2014
Rated 5.0 out of 5.0 by Great staff makes the hotel Holiday inn Express is a good chain but this hotel is set apart by a really helpful and attentive staff. I had some business to tend to while on vacation and the staff was able to provide me assistance. I really appreciated their friendly demeanor. February 12, 2014
Rated 5.0 out of 5.0 by Excellent value for business travel Wow! We arrived late in the evening, frantic because we just received word that we had 20 more participants in the presentation we would deliver the following day. The staff made the copies for us and made us fresh coffee so that we could get prepared for the next day. Room was clean, beds were comfortable and the location was convenient. The business center is great and quiet, with great internet access. Love it! February 7, 2014
Rated 1.0 out of 5.0 by Non smoking Room?? We booked a non-smoking room that was obiviously smoked in. The evidence was over whelming , as there was still ahes in the burn mark in the carpet beside the bed. The odour of cigarette smoke was quite noticable, even though they had sprayed a airfreshener to mask it. The bed needs replacing as it is lower quality than normal and quite frankly wore out. You could barely see out of the windows, as they were extremely dirty. This has to one of the worst experiences we've had with Holiday Inn Express. Your chain is our usaul choice of hotels as they are normally very clean and welcoming. We chose this location as we stayed there previously, when it was newer. We recommend maybe it's time for some reno's and better housekeeping. This location could use it. When mentioned to front desk that th room smelled of cigarettes, they did not seem concerned. February 7, 2014
Rated 2.0 out of 5.0 by Wow! This Hotel Desperately Needs an Update!!! Stains on the carpet... Plain Jane room decor... Dirty and tired furniture... A Lobby that looks like a Bedouin tent... A breakfast hour that starts at 6:30 a.m., when most of Southern California has to be on the road by 6:00 Lots of options and lots of choices in this area. I'll go elsewhere next time. January 28, 2014
Rated 4.0 out of 5.0 by Simple and comfortable Extremely friendly staff that promptly greet us. Rooms are run of the mill, but clean and bed was cozy. Workout room left a lot to be desired. If you want to walk on a treadmill you will be fine. Let my dad come in on day before check in to look at rooms. They even booked us the same room. Only downside is it is not within walking distance to much. Tried a Mexican restaurant nearby that was delicious but had to drive there. That being said, for the money, I recommend this hotel. January 22, 2014
Rated 4.0 out of 5.0 by mattress not real comfortable, person at desk not helpful Mattress was not that comfortable and had stains on the side of it. You can tell the mattress was older and probably should be upgraded. I've recently stayed in Holiday Inn Express in other cities and there bed was much more comfortable. When we attempted to discuss this concern with the person at the desk she was not very helpful and was confused as to what to do or whether or not she could actually do anything about it. So she told us she would have the manager contact us when he got there which would be an hour or so later. At that point it was after 11:00 pm. January 7, 2014
Rated 3.0 out of 5.0 by previous stays where better been here 2 times before and had a good experience, hence the stay for the third time. previous times we had a room upstairs, now downstairs almost end of hallway. i booked a room for 3 persons,at the time of booking i could only choose between "standard room" or a 1 king bed room, as with 3 persons i choose "standard room" ,as i was under the impression to get a 2 queen bed room if making reservations for 3 persons. upon arrival we got a 1 king bed room, i asked the front desk if we could get a 2 queen room, but i was told that as i booked the standard room i would be appointed a room upon arrival, and as the 1 king bed room was the only available room we got that room despite being with 3 persons. there was no rollaway available. if i would have know i would have looked for another place to stay. January 6, 2014
Rated 1.0 out of 5.0 by second trip Had a great experience my first time at this hotel. Decided to stay again for our week at Disneyland. Carpets were filthy. So was the flooring. Beds impossible to get comfortable. First time our room was clean & fantastic, this time was like staying at motel 6, except motel 6 you expect such rubbish. Heating//AC unit rattled so loud that it woke us EVERY TIME IT CYCLED ON. Loud children running the hallways were ignored by staff. Food service was very slow compared to our last trip. Things werent stocked when they opened. We had to eat early to get to Disneyland, most days only some foods were stocked at opening. No longer worth the price. Very very disappointed.. January 1, 2014
Rated 5.0 out of 5.0 by Thanksgiving Day stay I stayed for one night while visiting Disneyland for Thanksgiving. My status was recognized and I received an upgrade to a very spacious and well-equipped room. The property is very clean and quiet. The staff was very welcoming and friendly. On the morning of Thanksgiving Day, I was very pleasantly surprised to see that their complimentary breakfast also included a special turkey dinner, with moist turkey, stuffing, potatoes, and even cranberry sauce. The taste and quality of the food was far better than I was expecting and it was a perfect way to start off the day. The location was less than 10 minutes away from Disneyland, making for a very easy and quick drive to the park. It is only a minute or two away from where many of the more expensive 'resort area' hotels are at, without the crowds or expensive parking. There are very few hotels actually within walking distance to the park, and this place is probably nicer than most of them. The Anaheim Resort Transit bus comes by every hour, and it is a great alternative to paying $16 to park in the horrible Disneyland parking garage. I will not hesitate to stay here again next time I am looking for a Disneyland-area hotel, and I will suggest it to others. December 18, 2013
Rated 5.0 out of 5.0 by Great Holiday Weekend Flew into LA early and was allowed to check in early. All the staff was great. Breakfast selections were above average for the Holiday Inn Expresses that we have stayed in. December 5, 2013
Rated 4.0 out of 5.0 by Convenient, affordable hotel My husband and I were in town for a wedding and stayed at this Holiday Inn for 3 nights. We got a great deal through the Entertainment Book. You can tell from the inside that the hotel is older, but it was still comfortable and clean. The staff is very friendly and knowledgeable- the one gentleman pointed us to a great restaurant when we just got in and were starving and had no idea where to go. The breakfast area had a decent assortment of food to fuel up for the day. We took a dip in the hot tub one evening which was nice, minus the very small pool towels they provide. Overall, we were pleased with the value, comfort, and staff and enjoyed our stay. December 3, 2013
Rated 3.0 out of 5.0 by Good price This was agood place to stay for out trip to Disneyland. We drove our own car to the park. There are lots of places to eat. The beds are old but comfey enough. The walls are very thin so you can hear the guest next door. I had to call down one night and the front desk took care of it right away and then asked me the next morning if they quieted down. Which I was surprised he new who I was and asked! The carpets do need a good cleaning...spots in some places. The bathroom was VERY clean, which I am a freak about! Overall, for the price, I would stay here again. Oh, there is a hot breakfast everyday! November 30, 2013
Rated 5.0 out of 5.0 by Great, Caring Staff & Comfortable Room Overall I really enjoyed my recent stay and the staff was absolutely wonderful. They greeted me each time they saw me and I felt like I was par of your family. If I could recommend a change it would be to start your breakfast service earlier than 6:30AM during the week. November 25, 2013
Rated 5.0 out of 5.0 by Great Place to stay! It was very pleasant....we will definitely stay with you again!!! The Art shuttle was a big plus too. November 13, 2013
Rated 4.0 out of 5.0 by Great service but a bit worn down. Upon arriving we received the friendly greeting we have come to expect from the staff but when we arrived at our room we found the toilet seat to be broken and unusable. We reported it and it was replaced straight away which was great but the cleaning staff should have reported it prior to our arrival as it was something that should be fixed. Also after a couple of days we noticed that the carpet by the air-conditioner was very wet and as the cleaners had just been in our room we told them of it. I don't know if anything was done but the carpet remained wet for the rest of our stay. The building is also starting to seem run down with dirty marks on the doors being very noticeable, not a good look when you first arrive, and the tap over the bath continually ran hot water for the length of our stay. Overall we enjoyed our stay with the hotel being in a very convenient place for us and the service in general being excellent. November 11, 2013
Rated 5.0 out of 5.0 by great stay I would stay here again, the service was great, good breakfast, had no issues or complains at all. November 6, 2013
Rated 3.0 out of 5.0 by Noisy Hotel I stayed here for 6 nights on business. Found the room very noisy from adjacent rooms and the hallway. It seemed each night there were new guests that decided to make alot of noise at all hours. October 29, 2013
Rated 3.0 out of 5.0 by Lola When we arrived on Sunday the spa jets were Broke. On weds the jets were fixed but the water Was cold . We ask 3 different times if they could turn up The heat. Each time they said they woulda he call Someone. The temp was never adjusted. When we walked into our room there was A big burn on the carpet from the iron And the chair bench had a horrible stain That looked like urine. I called down to complain and it was replaced. I had ask for a frig upon check on and it Took 2 days to get one. October 23, 2013
Rated 4.0 out of 5.0 by Good quality Spacious room, but no safety box in room. Good location. October 18, 2013
Rated 5.0 out of 5.0 by Great service and care The receptionists are very friendly and helpful, the breakfast is excellent and the room very comfortable October 17, 2013
Rated 5.0 out of 5.0 by satisfied customer I have stayed here before and came back again this time. October 7, 2013
Rated 5.0 out of 5.0 by Second visit, still just fine I always prefer Holiday Inn Express over all the other brands of IHG. This property is one of the reasons. You get a comfy room furnished better than the Crowne Plaza I stayed the night before, clean towels, and a tasty breakfast. I wish I was here longer to enjoy the hot tub, but work calls... October 5, 2013
Rated 5.0 out of 5.0 by Really good place to stay. Good location, and close by to shops and things needed. September 30, 2013
Rated 5.0 out of 5.0 by Great service Very friendly staffs. Room is clean with comfortable bed. Plenty of parking spaces. September 29, 2013
Rated 4.0 out of 5.0 by Clean and well maintained property Would recommended as a clean and well maintained property that is also well situated near amusement, the beaches, shopping and business establishments. Easy access too. September 29, 2013
Rated 1.0 out of 5.0 by terrible place How dare Holliday inn put its name brand in this dumpster of a place. Fillty, not maintain, old, gross, and the worst..a night fight across my room and people traying to force thhemselves in others rooms. I stay at hotels a lot for business reasons and this was a terrible expirience ...a nigh mare call Holiday inn Express in the midlle of a particular dangours gang aerea September 26, 2013
Rated 5.0 out of 5.0 by A great place We recently stayed at the Holiday Inn in Garden Grove, CA.. It's excellent place. I shall return the next time I visit the Los Angeles Area. September 26, 2013
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