Rated 4.1 out of 5 by 182
Rated 5.0 out of 5.0 by Annie19 Great Place to stay!
It was very pleasant....we will definitely stay with you again!!!
The Art shuttle was a big plus too.
November 13, 2013
Rated 4.0 out of 5.0 by cs2345 Great service but a bit worn down.
Upon arriving we received the friendly greeting we have come to expect from the staff but when we arrived at our room we found the toilet seat to be broken and unusable. We reported it and it was replaced straight away which was great but the cleaning staff should have reported it prior to our arrival as it was something that should be fixed. Also after a couple of days we noticed that the carpet by the air-conditioner was very wet and as the cleaners had just been in our room we told them of it. I don't know if anything was done but the carpet remained wet for the rest of our stay. The building is also starting to seem run down with dirty marks on the doors being very noticeable, not a good look when you first arrive, and the tap over the bath continually ran hot water for the length of our stay.
Overall we enjoyed our stay with the hotel being in a very convenient place for us and the service in general being excellent.
November 11, 2013
Rated 5.0 out of 5.0 by johnnnyk36 great stay
I would stay here again, the service was great, good breakfast, had no issues or complains at all.
November 6, 2013
Rated 3.0 out of 5.0 by DumbBusinessTraveller Noisy Hotel
I stayed here for 6 nights on business. Found the room very noisy from adjacent rooms and the hallway. It seemed each night there were new guests that decided to make alot of noise at all hours.
October 29, 2013
Rated 3.0 out of 5.0 by 1lola Lola
When we arrived on Sunday the spa jets were
On weds the jets were fixed but the water
Was cold .
We ask 3 different times if they could turn up
The heat. Each time they said they woulda he call
The temp was never adjusted.
When we walked into our room there was
A big burn on the carpet from the iron
And the chair bench had a horrible stain
That looked like urine.
I called down to complain and it was replaced.
I had ask for a frig upon check on and it
Took 2 days to get one.
October 23, 2013
Rated 4.0 out of 5.0 by gmeinan Good quality
Spacious room, but no safety box in room. Good location.
October 18, 2013
Rated 5.0 out of 5.0 by Barbosa4 Great service and care
The receptionists are very friendly and helpful, the breakfast is excellent and the room very comfortable
October 17, 2013
Rated 5.0 out of 5.0 by CanhMD satisfied customer
I have stayed here before and came back again this time.
October 7, 2013
Rated 5.0 out of 5.0 by ADesertHare Second visit, still just fine
I always prefer Holiday Inn Express over all the other brands of IHG. This property is one of the reasons. You get a comfy room furnished better than the Crowne Plaza I stayed the night before, clean towels, and a tasty breakfast. I wish I was here longer to enjoy the hot tub, but work calls...
October 5, 2013
Rated 5.0 out of 5.0 by Muchopibe Really good place to stay.
Good location, and close by to shops and things needed.
September 30, 2013
Rated 5.0 out of 5.0 by sfvac27 Great service
Very friendly staffs. Room is clean with comfortable bed. Plenty of parking spaces.
September 29, 2013
Rated 4.0 out of 5.0 by bomerit Clean and well maintained property
Would recommended as a clean and well maintained property that is also well situated near amusement, the beaches, shopping and business establishments. Easy access too.
September 29, 2013
Rated 1.0 out of 5.0 by dontgetthere terrible place
How dare Holliday inn put its name brand in this dumpster of a place.
Fillty, not maintain, old, gross, and the worst..a night fight across my room and people traying to force thhemselves in others rooms.
I stay at hotels a lot for business reasons and this was a terrible expirience ...a nigh mare call Holiday inn Express in the midlle of a particular dangours gang aerea
September 26, 2013
Rated 5.0 out of 5.0 by Karolus A great place
We recently stayed at the Holiday Inn in Garden Grove, CA.. It's excellent place. I shall return the next time I visit the Los Angeles Area.
September 26, 2013
Rated 5.0 out of 5.0 by CoastalTraveler Best service and hotel in Garden Grove
The staff on all shifts are very friendly and welcoming. They upgraded us to a larger room at no charge so it does pay to be a priority club member. The room was very clean. The linens so comfortable. Enough room for a family of four. It was wonderful to lay in the pool and look up at palm trees and blue sky. This hotel is very clean and all staff take pride in this hotel. They were even cleaning the outisde of your hotel door. The lobby is immaculate and apointed with beautiful flowers. The pool and hot tub were the perfect temperature. I really enjoyed my stay here and would highly recommend this to anyone. The restaurant was great and a great value for free. I am so happy with this hotel that I miss the staff too..
September 24, 2013
Rated 2.0 out of 5.0 by Doobie Bud Hotel
Checked In Late at Night, The room was Hot And Smelly, We tried to put on the AC but it made a noise like it was a broken Tractor. I went to reception but he offered us a king room with a pullout Sofa but it wasn't prepared and also smelly no one came up to show it to us and I was thinking that it'll take a long time to get someone to fix the Bed. so we've decided to stay in the first room, Since we were 3.
No one even called me after I complained to the reception man ( at Night ) and the girl next morning didn't even suggested to let someone talk to me, She Just said I'll let the maintenance people know.
The Food was Poor, Not Even A Banana at breakfast especially when they advertise them on the tables,
September 24, 2013
Rated 5.0 out of 5.0 by Bellatriz Great customer service and cleanliness
Had a wonderful experience here. It was my first time visiting Anaheim California was on a last minute booking a hotel for me and my daughters. Went online found this holiday inn express their prices were reasonable. I arrived about 2pm September 13,2013 I approached the front desk a young lady was courteous friendly had us in our room within 10 mins. She welcomed us and I am planning to go back sometime soon. So I already know where to reserve my room. I will never look again this will be my second home. Thank you very much we loved staying here
September 19, 2013
Rated 5.0 out of 5.0 by CP36 Great value
Spent 9 nights in a double queen suite here seeing the sights, shopping in LA and the nearby Outlet Centre and enjoying the beaches from Santa Monica to Dana Point. Tough call but I think Laguna Beach just won out this time! Spacious, clean and comfortable room. Friendly helpful staff. Plenty of space in the car park. Could do with more hot breakfast choices if you are staying more than a few days but there's a Starbucks a couple of hundred yards down the road when you need a change. Well located and real good value. Overall absolutely definitely recommended.
September 19, 2013
Rated 1.0 out of 5.0 by dedeeje FLEA BAG MOTEL LIKE
front desk staff is very rude, so is the manager, they can barely speak English, had a rough start at checking in, was also treated bad when checking out. I honestly am surprised this location is TERRIBLE. multiple stains on the bed sheets, towels are hard like sand paper, the rude Customer Service just made every thing worse, we tried to take it up with the hotel manager but he didn't seem to care, advised if I didn't like it there I should have "made my exit". Really RUDE. their so called hot breakfast are microwavable foods, pancakes are rubbery. I can't recommend this hotel to anyone, pay the extra dollars to stay in a better hotel if you can. The rudeness here is not even worth the affordable price they claim to have, you get what you pay for.
September 19, 2013
Rated 5.0 out of 5.0 by vanike nice room
great customer service, nice clean room enjoyed stay!!!
September 10, 2013
Rated 5.0 out of 5.0 by Christine789 The evening staff was so nice. That asked how my visit to Disneyland was and engaged with my kids
We enjoyed our stay. This was a kid friendly hotel. The staff was nice and engaging. We will be back when staying in the Anaheim
September 7, 2013
Rated 5.0 out of 5.0 by Sonnycoon06 Great!
The overall experience was great! The room was spacious, clean and had a lot to offer. I would come again if I go to Disneyland.
September 1, 2013
Rated 4.0 out of 5.0 by Scott16 Great Service
The staff at this location is superior! They have great customer service. They go above and beyond to satisfy their customers.
The hotel is in bad need of updating. With only one elevator there usually is a long wait. Also the customer laundry facilities are not very clean and the equipment is very old. The workout equipment is also very old and most of it didn't work.
The breakfast choices need improvement.
August 27, 2013
Rated 4.0 out of 5.0 by Paulvw nice clean room
We stayed three nights in this holiday inn.
The room was clean, roomy, the 2 nice queen beds with soft and firm pillows had good matrases , nice white and clean linnens. Nice bathroom with soft towels coffeemaker and shampoos. Breakfasts was great, eeggs yoghurt toast omelets etc. Staff was friendly and helpful. Nice pool as well. Would stay here another time
August 25, 2013
Rated 2.0 out of 5.0 by DisneyFanatic Great Service but UNcomfortable bed...
This was the second time we have stayed here. The first time was great but for some reason this time around, we were totally NOT satisfied at all. The BED was sOOoo uncomfortable. We felt like we slept on a box mattress. We woke up all sore and tired. Breakfast was average. Distance to our destination was great (Disneyland & CA. Adventure). For the price we paid, we expected a but more comfort. We were very disappointed. Definitely NOT/NEVER staying here anymore or referring our friends & family to this place + its overpriced for comfort!
August 24, 2013
Rated 5.0 out of 5.0 by mrm2000 Great service and wonderful location
The Holiday Inn Express in Garden Grove offers wonderful customer service and truly meets clients needs. Our room was always made up quickly, the breakfast was delicious and the staff was able to accommodate my family when needed. We had a great nights sleep and felt comfortable, as if we were home.
The hotel is close to the parks and a perfect location for traveling to many of the beaches and other sites. I am so grateful that there were many different restaurants and shops nearby...and glad that the staff was able to give great maps and directions.
I would definitely recommend this hotel to other people.
August 23, 2013
Rated 2.0 out of 5.0 by Izdatchu So so
I've stayed at a lot of holiday inn express cross country and I have to say that even the one that we went to that had a tornado seemed better.... The cleanliness is bad. Sinks, tub, and carpet. The maids can't speak English, don't mind if you don't but when you say I'm leaving now, go ahead and clean the room and then come back and it's not clean.... Most def a language barrier. Especially when she was saying Si. I do understand what that word means. Your side ramp should be accessible from the side/ back. Another 10ft and i might as well go through the main entrance. Just seems like a hassle. I like staying at holiday inn express but I well not stay here again.
August 22, 2013
Rated 1.0 out of 5.0 by Benipals4 Never Again
Stayed there last week.. We stayed there for one night got charged for double the price . When called the lady and told her we were over charged she said her computer was telling her we stayed for two nights (which we did not) and speaking with the manager wasn't helpful and won't refund the money we were over charged and when asked to General managers phone number he said that was confidential information.. Really?????? We will never stayed there again and will tell all our friends not to stayed there again!!!!!
August 20, 2013
Rated 4.0 out of 5.0 by Tealea84 Clean rooms
Staff was friendly and knowledgable. Clean rooms and a nice breakfast. All at a good rate.
August 20, 2013
Rated 5.0 out of 5.0 by Darrell328 VERY Clean - excellent location....
Very clean and quiet hotel, just 5 minutes from Disneyland and 15 minutes to Knotts Berry Farm and Newport Beach! GREAT LOCATION and very comfortable with no charge for parking! Great value for the money!
August 18, 2013