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Rated 4.2 out of 5 by 18 reviewers.
Rated 1.0 out of 5.0 by The help is not even qualified to work at McDonald's I have stayed at HIE several times but never have I encountered such incompetence as when booking and checking in at this hotel. Management had no interest in helping rectify the situation. The breakfast was the worst of any HIE breakfast I have ever had. The cinnamon rolls were hard and old. The air-conditioning was old and so loud that it sounded like a generator running in the room every time it kicked on. The refrigerator had something nasty stuck to the front of it when we checked in. Yuck! I spend a lot of time traveling for my job and I will NEVER stay here again. November 19, 2013
Rated 5.0 out of 5.0 by No Mircowave The internet service was very slow. I was very surprise the room did not have a mircowave. I assumed all Holiday Inn Express Hotel rooms were equipped with mircowave. November 14, 2013
Rated 5.0 out of 5.0 by good stay We stay here often and have come to really enjoy the staff and their service. November 6, 2013
Rated 5.0 out of 5.0 by Clean & Friendly Had a great stay, nice clean rooms, staff was nice and friendly. thanks keep it up. November 5, 2013
Rated 1.0 out of 5.0 by Roach Motel The biggest roach I have ever seen crawled up on our bed. We checked out at 2:30am. The clerk said he wished there was something he could do. Hahaha!!! Be careful. Paying money for roaches. October 31, 2013
Rated 3.0 out of 5.0 by Average Property 4.7 rating is misleading I am a Platinum Rewards Club member and frequently travel to Raleigh. I typically stay at another HI property in the area but selected this location because the daily rate was lower. In a nutshell, you get what you pay for! This property is average, not great. They don't acknowledge platinum members in any special manner, they don't offer a weekly customer appreciation event (like many other hotels I visit do), gym is outdated and last but not least I was placed in a room next to the smoking section on the first floor. It did not appear that the hotel was fully booked, so it is perplexing that I was given this room. October 10, 2013
Rated 2.0 out of 5.0 by Poor customer service Have stay here many times over the last few years, never once have I been offered an up grade or been given an AARP discount. Rooms have recently been refurbished, and the breakfast is always good. The problem I have is with the front desk and the customer service from them. This was my 67th night in the HIE chain this year so I have plenty of other places to compare with. The night before was spent in HAVELOCK, NC and they were unbeliveable with their service.... Maybe next time I'll drive a few more miles to the next place, September 16, 2013
Rated 5.0 out of 5.0 by relax had a great pleasure to stay at this hotel. great staff and service. July 26, 2013
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