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Rated 4.2 out of 5 by 70 reviewers.
Rated 5.0 out of 5.0 by Great Hotel and Staff Platinum member - Great Hotel and staff - the management at this location pay close attention to details and make the stay very comfortable. July 18, 2014
Rated 1.0 out of 5.0 by Indescribable We booked two different hotels for a 5 night stay for 3 of the 5 nights we stayed at this hotel. We had our family pet with us which we were charged a $35 per night fee for cleaning up after our dog even though they never once cleaned our room for the whole time of our stay. Then when we checked out and found out it wasn't a $35 fee for the whole time and instead it was $25 per night I told them that was not what the website states and the front desk clerk decided to are guy with me about it and insisted she was wright and I was wrong and proceeded to tell me that if I had a problem to contact the company bc there was nothing she could do. When we left and contacted the company they informed me that each hotel has a different pet policy and this hotels was to charge the $25 fee per night instead of the $35 per stay as the next hotels policy is. Although it was a mistake the person I spoke to on the phone stated that bc it was a confusion with the fee he would contact the hotel and let them know I was in need of a refund. When I was contacted by the "SO CALLED" general manager of the hotel she was very rude and disrespectful and not willing to even pay attention to what I was trying to tell her and before she hung up the phone on me she made a point to be even more rude to me and make it very clear she didn't care that I was going to leave a review of her and this hotel...........we will NEVER stay at this hotel or any other Holiday Inn's in this area for the small chance of having to deal with her again!!!!! July 18, 2014
Rated 5.0 out of 5.0 by Wonderful staff and very comfortable beds. The staff was VERY friendly during our stay. They even provided phone numbers for us (that were not listed) to order dinner when we arrived. These are probably the most comfortable beds I've slept on in a hotel and we are a military family so that is saying something. The breakfast was delicious (they were a little short on a few items, but that's our fault because we slept in so late on the wonderful beds!). Thanks for a restful, relaxing stay. We will be sure to remember you on our next trip! July 18, 2014
Rated 5.0 out of 5.0 by Nice hotel for business trip THis is a newer hotel and has a very good location to Chrlotte airport. However, while I was there a construction crew was staying there and they drained the ice machines and hung around in the parking lot. The parking lot was small, but clean. The cleaning room service is slow, they did not get to my room till after 3 pm every day which weas an inconvenience since I had morning meetings and when I go back tot he room only the towles were removed and not returned. July 16, 2014
Rated 5.0 out of 5.0 by Great sta We had a pleasant stay and will return when in the area. July 10, 2014
Rated 5.0 out of 5.0 by Friendly and Professional Staff Without exception, all staff members I encountered were extremely friendly and professional towards me, my wife, and our dog. July 2, 2014
Rated 5.0 out of 5.0 by Great value near the interstate Enjoyed staying here very much. Easy to get to off of I 85. Some problem with noice off the interstate. Staff here is exceptionally friendy and helpful June 29, 2014
Rated 3.0 out of 5.0 by Extra Unknown Charge I really enjoyed the stay at the hotel and all was well until I received an extra charge of 250.00 for an unknown and unexplained that was added to my bill. I have not been able to to get an explanation of this charge and never will stay here again if that is the way that they treat their quest. I have stayed here several time and this is the first time this has happened. I had 2 roms and this is OK but do notknow about another stay here. June 25, 2014
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