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Rated 4.3 out of 5 by 41 reviewers.
Rated 5.0 out of 5.0 by Excellent Service Excellent Service I was very comfortable in the hotel. The food was delicious. February 28, 2014
Rated 4.0 out of 5.0 by Great Stay Very pleased with all aspects of our stay in November. Will use this facility again if ever back in Gastonia. Thanks for your services. February 17, 2014
Rated 4.0 out of 5.0 by Great place to stay Very clean, comfortable, and well maintained. Staff very helpful and very professional. Breakfast was really nice to with fresh cooked items, and staff making sure everything was enjoyable. Didn't get to use to pool, closed PTA. Fridge, microwave, coffee maker, hair dryer and a nice flat screen pluses to a great room with clean everything. I would love to stay their again. We went to McAddenville for the Christmas Lights and we may repeat the experience next year since the hotel is perfect for that trip. I was surprised by how nice this hotel was, especially for the price. This hotel was pet friendly which is the reason we stayed there, and now I am so thankful we did. January 16, 2014
Rated 5.0 out of 5.0 by another great visit The staff here really does a nice job making you feel welcome. At check-in this time I had the pleasure of working with Sandra. She was pleasant and accommodating and went out her way to make sure I had a fan for my room. Travel gets old but people like this make it a little easier. Thank you for the help Don January 10, 2014
Rated 3.0 out of 5.0 by Satisfaction promise but, only fair in result. Unfortunately, after staying at this property on three occasions I would not recommend it to others. Although the hotel met my overall expectation I cannot say the same for all areas. On each stay they ran out of Half & Half for the coffee. The breakfast was only so, so. Eggs are watery, burnt and the bacon was way over cooked. The bagels and english muffins were stale at best. The offered breakfast needs an overall. Other locations are doing a better job at this. The coffee shop at the corner was a better deal even if I did have to pay for it. Upon check out I was unable to get a copy of my bill. NO ONE was at the front desk. On the second occasion the printer was broken so again I could not get my bill. Charges on my bill were not correct either as previously agreed with the management of the hotel. This location has a Manager's Reception on some evenings. On the evening I was there the offering was pitiful. The person who was in charge of the reception was more interested in his smart phone rather than guest satisfaction. PHONES SHOULD NOT BE ALLOWED WHEN WORKING!. On my last stay the front desk person was running around like crazy without any help. Cooking and setting up breakfast, trying to run the front desk, dealing with check outs and also being bellman for some guest. I think this hotel is a little understaffed so the customer service suffered. If working in this area again, I would have to think twice before I would stay at this hotel again. January 2, 2014
Rated 4.0 out of 5.0 by Nice HI Express Comfortable, clean & updated room. Met all my expectations. December 22, 2013
Rated 4.0 out of 5.0 by Family Friendly Stayed with my sons football team. They gave us a great rate! Rooms were clean, comfortable and properly stocked. Free breakfast was good, could be better. Not a lot of space in lobby/dining area. Pool hours should be longer for kids to enjoy(on both ends am/pm). Would definitely stay here again. Asked for a list of restaurants, hey have an extensive list with the exits but no directions or addresses, I would change that. November 27, 2013
Rated 5.0 out of 5.0 by A Hidden Gem in Gastonia Stopped here for a night last weekend on our way back home to Columbus OH from Orlando FL. The staff was very friendly and helpful. The room was clean, comfortable and safe. The indoor pool was also clean and had towels available for use. The breakfast was hit with my daughters because of the cinnabons, so there is no reason to give this place anything but 5 out of 5! November 20, 2013
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