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Rated 4.4 out of 5 by 128 reviewers.
Rated 5.0 out of 5.0 by Excellent Guest service Staff was prompt to services requested for late check out and always ready to greet also given good suggestion on restaurant and area attraction. I was traveling with pet and hotel accept pet that was plus. I will stay again on my next trip in Charlotte area. November 17, 2014
Rated 5.0 out of 5.0 by businees trip to Kings Mountain great modern and clean hotel , WIFI ,free parking and breakfast November 16, 2014
Rated 5.0 out of 5.0 by Overnight Stay Good service, room was great and location very good to get into. This was my second stay at this hotel on my way to lower Alabama in the last 3 years. November 12, 2014
Rated 5.0 out of 5.0 by Great place and friendly staff As a frequent traveler, you need to stay where the staff makes you feel like you're at home. The staff and managers at this Holiday Inn Express are the best! Not only do the provide great customer service; everyone makes you feel safe and welcome. As a woman traveling alone; safety and comfort are my top priorities when I'm away from home. They gave me every moment of satisfaction possible! November 9, 2014
Rated 5.0 out of 5.0 by Great Hotel Everything was great except when you ask for a short review and you put a 50 character min on it everything was good I am over this so I hope its been 50 characters so I can be done now ????????? November 4, 2014
Rated 5.0 out of 5.0 by Back Again For the Fourth Time This is my fourth stay at the HI Express in Gastonia NC (Charlotte West). I am continually impressed by the fact that I am greeted by name upon arrival even though it has been six months since my last stay there. This property is very well managed, evidenced by the friendly staff, high level of housekeeping, and great service. Beds and bedding are standard HI Express; maybe not the world's greatest, but certainly above average and a real value for the price. Rooms are always clean and updated. Nothing remarkable about breakfast, but something for everyone and everything is fresh. The only weakness at this property is that although it is just off the highway, there is nothing else close. About a five minute drive to the nearest full service restaurant. On second thought, my grandkids are just down the street so that makes the location PERFECT! See you guys next time I'm in town. October 31, 2014
Rated 1.0 out of 5.0 by Disappointed We stayed here on two nights (10/20 in room 402 and 10/26 in 423 & 302). The 10/20 stayed was good, room was clean, quiet, comfy bed and good breakfast choices. Front desk staff efficient though didn't welcome me as a rewards club member (not a deal breaker). This hotel is a convenient location when arriving late into Charlotte airport and driving somewhere else...in our case to Asheville. However, on 10/26, having gone to bed early due to an early flight out the next am, I got up around 10:15 pm to get a glass of water, turned on the bathroom light and found large and small roaches in the bathroom sink, and and all over the floor. Waking up my husband, I called the front desk and during the call a large roach ran across the night stand under the clock radio. Dressing to go down to the desk, there was a roach under my shoe and another on the wall by the door. The evening clerk was apologetic, assigned us another room on another floor on the opposite side of the building. Needless to say we did not get much rest that night. Upon returning home, I called the manager, who did comp us the cost of our room, apologized and said she had Orkin out to fumigate the room. I must say however, that the level of infestation in this top floor would indicate to me there is a much more in depth problem at this facility than just a single room. I could not recommend this property to anyone at this time. October 31, 2014
Rated 5.0 out of 5.0 by Excellent hotel Arrived Sept 29th , the woman a the front desk could not have been more helpful. Quick check in to great rooms. Gave us directions to go out for dinner. Same thing at checkout Tuesday morning 6 am, very quick, very polite gentleman at the desk. Had a great breakfast at the hotel,, the woman preparing the food was so pleasant. Great hotel, 10 + star staff. October 31, 2014
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