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Rated 4.3 out of 5 by 102 reviewers.
Rated 5.0 out of 5.0 by Front End Staff I believe that Charlene is perhaps the friendlies person that I ever had the pleasure of being assisted by. As a weary traveler calling on the phone, she was eager to help me not only with a room, but took the time to assist me with a special request. Then when I arrived and met her at the front desk there was no mistaking her just by her attitude and aurora. Thank you, Ken August 31, 2014
Rated 5.0 out of 5.0 by great staff Nice place to stay, staff very helpful to indicate restaurant etc. August 31, 2014
Rated 5.0 out of 5.0 by Generally good hotel We have stayed at this hotel several times and have always been satisfied. August 27, 2014
Rated 5.0 out of 5.0 by great management The manager (Hansa) of this property this above and beyond her duties. Wonderful service and superb attitude. August 26, 2014
Rated 3.0 out of 5.0 by Breakfast area The hotel needs some tidiness especially in breakfast area. It is very congested. August 25, 2014
Rated 5.0 out of 5.0 by Great service and quiet I was very comfortable with the noise level. I slept well and the staff was very nice. I wish the pool area had a hot tub and that is my only request from this hotel. I was very impressed and would certainly stay there again! August 23, 2014
Rated 5.0 out of 5.0 by Great team members Whenever I am passing through visiting clients in the Gastonia area I always stay at this hotel. Front desk is always prepared acknowledging my arrival, which makes me welcome. Rooms are always fresh and the sleep is always restful! August 22, 2014
Rated 4.0 out of 5.0 by Good price, poor location Not easily accessed from main road. No restaurants close to hotel. August 20, 2014
Rated 4.0 out of 5.0 by Great Service and Value Great customer service by the staff during my stay. August 20, 2014
Rated 5.0 out of 5.0 by Great Staff great breakfast First time at this hotel and the value for money was great. Much better than expected for the price August 11, 2014
Rated 5.0 out of 5.0 by Great Customer service Overall it was a great experience to stay at that location.Customer service was at it's best. August 11, 2014
Rated 5.0 out of 5.0 by Trip to Gastonia, N.C. Highly recommend this property for a great stay whether for business or pleasure. August 10, 2014
Rated 5.0 out of 5.0 by Friendly and Smiling Staff We were just traveling home from vacation and needed a place to stay the night. This location was chosen based on the value and proximity to our route home. From the time we arrived, until the time we left I was very pleased at all the smiling faces we saw from the staff. It really made for a great stay. Even though we only stayed for a short night, I felt very welcome and valued while staying here. The room and facilities displayed the same cleanliness and features that I have come to appreciate and look forward to when staying at a Holiday Inn branded hotel. August 4, 2014
Rated 5.0 out of 5.0 by Great Staff Great Hotel I travel 40 days a year on my sales job. When I am in the Charlotte area I ALWAYS book my room at the Holiday Inn Express in Gastonia. I know I will have a consistent pleasant no hassle stay. Enough said. August 4, 2014
Rated 5.0 out of 5.0 by Recommended It was my first time at that Hotel, will return on my next trip to Charlotte. Great smiling and helpful staff. August 4, 2014
Rated 5.0 out of 5.0 by Great Customer Service Stayed 2 nights. Great stay! Awesome customer service! July 29, 2014
Rated 5.0 out of 5.0 by Excellent Hotel to stay at My wife and I were very pleased with this hotel and all they had to offer. We will stay here again next year. The rooms where very comfortable and reasonable. Breakfast hostess was wonderful always having a smile and a good morning greeting. Front desk staff was always willing to help and render a smile. Fantastic hotel and will recommend to anyone in the area. July 28, 2014
Rated 5.0 out of 5.0 by Would stay again Compared to other hotels in this price range/class, I would recommend this one. The breakfast was fresh and had decent choices. We stayed at other hotels in the same price and class range that had rooms about as nice but the breakfasts at the others were not as good. July 28, 2014
Rated 5.0 out of 5.0 by Great Breakfast I was here with my family and had a great stay. We really enjoyed the breakfast bar and the variety it offered - my kids especially loved the hot pancakes! Thanks for an enjoyable and easy stay. July 28, 2014
Rated 5.0 out of 5.0 by Great shower head All around great stay even though it was only one night I felt very comfortable and safe. I would not hesitate to recommend this location as a place to stay if visiting the Charlotte N.C. area. July 27, 2014
Rated 5.0 out of 5.0 by Comfortable bed & Great service Everything was GREAT. We enjoyed our stay very much, There could have been more safety bars in the shower area. We checked in early, visited old friends we haven't seen in a long time that now live in the area, came back to the hotel for the night, ate a wonderful breakfast that was prepared for us, started back home headed for the Atlanta , GA area. THANK YOU. ALSO The staff was courteous & very helpful. July 25, 2014
Rated 3.0 out of 5.0 by Below Expectations We reserved and paid for a NON SMOKING room with 2 queen beds on line. We arrived at 10:30 pm and it took 25 minutes to get checked in and get a key. There were two customers discussing mistakes with their reservations and there was only one front desk person so we had to wait (with 2 tired young children). Our room was so stinky of old smoke that we called the front desk to get a different room. They offered us a pet room but my wife has allergies so that wasn't an option. They said "sorry" there is nothing else we can do. It was a miserable night. This is the 3rd bad Holiday Inn Express experience in a row so we will be changing to a different chain going forward. July 24, 2014
Rated 1.0 out of 5.0 by Non-Smoking??? We got 2 rooms. The first was right off the elevator. Right beside the ice maker and vending machines. FYI, people get ice ALL NIGHT LONG, and the elevator is a great meeting place ALL NIGHT LONG! The other room completely smelled like a cigarette. NASTY!! The clothes I had out for a business meeting the next morning smelled awful. The clerks said, "Oh we're sorry". That's all? That's it? The breakfast, other than the rotten apple, was ok. I will drive farther to get to my customer before I would stay here again. July 24, 2014
Rated 3.0 out of 5.0 by Hotel with a curfew if you do stay at this hotel be prepared to be sent your at midnight. July 22, 2014
Rated 5.0 out of 5.0 by Great Hotel and Staff Platinum member - Great Hotel and staff - the management at this location pay close attention to details and make the stay very comfortable. July 18, 2014
Rated 1.0 out of 5.0 by Indescribable We booked two different hotels for a 5 night stay for 3 of the 5 nights we stayed at this hotel. We had our family pet with us which we were charged a $35 per night fee for cleaning up after our dog even though they never once cleaned our room for the whole time of our stay. Then when we checked out and found out it wasn't a $35 fee for the whole time and instead it was $25 per night I told them that was not what the website states and the front desk clerk decided to are guy with me about it and insisted she was wright and I was wrong and proceeded to tell me that if I had a problem to contact the company bc there was nothing she could do. When we left and contacted the company they informed me that each hotel has a different pet policy and this hotels was to charge the $25 fee per night instead of the $35 per stay as the next hotels policy is. Although it was a mistake the person I spoke to on the phone stated that bc it was a confusion with the fee he would contact the hotel and let them know I was in need of a refund. When I was contacted by the "SO CALLED" general manager of the hotel she was very rude and disrespectful and not willing to even pay attention to what I was trying to tell her and before she hung up the phone on me she made a point to be even more rude to me and make it very clear she didn't care that I was going to leave a review of her and this hotel...........we will NEVER stay at this hotel or any other Holiday Inn's in this area for the small chance of having to deal with her again!!!!! July 18, 2014
Rated 5.0 out of 5.0 by Wonderful staff and very comfortable beds. The staff was VERY friendly during our stay. They even provided phone numbers for us (that were not listed) to order dinner when we arrived. These are probably the most comfortable beds I've slept on in a hotel and we are a military family so that is saying something. The breakfast was delicious (they were a little short on a few items, but that's our fault because we slept in so late on the wonderful beds!). Thanks for a restful, relaxing stay. We will be sure to remember you on our next trip! July 18, 2014
Rated 5.0 out of 5.0 by Nice hotel for business trip THis is a newer hotel and has a very good location to Chrlotte airport. However, while I was there a construction crew was staying there and they drained the ice machines and hung around in the parking lot. The parking lot was small, but clean. The cleaning room service is slow, they did not get to my room till after 3 pm every day which weas an inconvenience since I had morning meetings and when I go back tot he room only the towles were removed and not returned. July 16, 2014
Rated 5.0 out of 5.0 by Great sta We had a pleasant stay and will return when in the area. July 10, 2014
Rated 5.0 out of 5.0 by Friendly and Professional Staff Without exception, all staff members I encountered were extremely friendly and professional towards me, my wife, and our dog. July 2, 2014
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