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Rated 4.3 out of 5 by 102 reviewers.
Rated 5.0 out of 5.0 by Great value near the interstate Enjoyed staying here very much. Easy to get to off of I 85. Some problem with noice off the interstate. Staff here is exceptionally friendy and helpful June 29, 2014
Rated 3.0 out of 5.0 by Extra Unknown Charge I really enjoyed the stay at the hotel and all was well until I received an extra charge of 250.00 for an unknown and unexplained that was added to my bill. I have not been able to to get an explanation of this charge and never will stay here again if that is the way that they treat their quest. I have stayed here several time and this is the first time this has happened. I had 2 roms and this is OK but do notknow about another stay here. June 25, 2014
Rated 1.0 out of 5.0 by Bad location I would not recommend anyone to stay especially with a family. The area is not good. Breakfast was decent. Pool experience with children was not good due to the group of 20 people that were there for most of the afternoon and night. June 24, 2014
Rated 5.0 out of 5.0 by Excellent Stay will returne back Bed was comfortable and clean rested well, Staff was helpful and responsive to my request. I travel four days in week for business and always stay at Holiday Inn Express Gastonia. They remember my birthday and brought me goody bag and balloon. June 20, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service Once again I was very pleased with my stay at a Holiday Inn Express. The rooms were very clean and spacious. The beds are very comfortable, I always get a good night;s rest when I stay. The staff was friendly. The food was good. I was very satisfied with my visit and I would stay at this hotel again. June 19, 2014
Rated 5.0 out of 5.0 by Larger than expected room We travel with our cat and finding a quality room with a reasonable pet fee has been a challenge. This was my first stay at a Holiday Inn Express, and we were impressed, not only was the staff friendly the room was larger than expected with a large flat screen TV with a working 'sleep' button.The lobby is beautiful with a view into the indoor heated pool, and cafe for breakfast. It's not hard to find, right off the exit on the hill, look for the sign. June 18, 2014
Rated 5.0 out of 5.0 by Excellent Great hotel, quiet and great staff! Thank you for a great night! June 17, 2014
Rated 3.0 out of 5.0 by Customer Service I had a late change of plans. I call the hotel at 6:15pm to ask about canceling my reservation. The woman who answered said, "Well, it's after 6 so no." I thought her tone was very rude. I understand the policy and was just asking. I rearranged my plans and went to the hotel. June 16, 2014
Rated 3.0 out of 5.0 by It was a different experience I've never stayed at a Holiday Inn before and had them give me the excuse that they ran out of towels. They just ended up giving me towels from the pool. This worked for drying off from coming out of the shower, but it didn't do much for me needing a wash cloth. I will probably never stay here again. The old man working nights was pretty clueless on how to do anything. June 13, 2014
Rated 2.0 out of 5.0 by Billing issue Commit is about unknown charges after i left the hotel. I was billed for charges that i don't agree with and they are not offering to make it good. Over all a great location and stay. Clean and rest full. June 11, 2014
Rated 5.0 out of 5.0 by Comfortable bed and great service I had the most comfortable bed I have slept on in years. I have back and leg problems and I was able to get out of bed feeling like I had no problems whatsoever. The staff was so attentive and helpful, kept towels and supplies in room without having to ask for anything. June 11, 2014
Rated 4.0 out of 5.0 by Comfortable bed and nice towels The exercise room too small no ventilation. Pool did not open until 10 am What the heck. No place close by to eat except one or two fast foods. Laundry machines not working too well used more money than should and clothes still wet after drying 3 times. Night clerk more interested in helping single clientele. Comfortable beds and towels. But cobwebs were very present. I would choose another place next time if I am in that area June 8, 2014
Rated 4.0 out of 5.0 by Snarky intro Everything about this hotel is above average and in some areas even better than that. However, access to the property is tricky getting of the hwy to the access road. My topper and the thing that will probably keep me from coming to this hotel again is the snarky attitude exhibited by management- on entering the bathroom of my room there was a card by the sink that said something about "Due to the popularity of our guest room amenities our housekeeping departmetn now offers these items for sale. Irons- $40 Ironing Boards $30 and so on down to Face clothes $5. Each guest room attendant is responsible for maintaining the guest room items. Should you decide to take these articles from your room instead of obtaining them from the executive housekeeper we will assume you approve a corresponding charge to your account" In my view, if people are stealing from you charge them. Don't offend the vast majority of us with a snarky little note when we check in. As I said the stay other than that went very well. The staff is excellent. Management decisions didn't impress me very much. June 6, 2014
Rated 4.0 out of 5.0 by Holiday Inn Gastonia - Furniture Shopping Hotel was very nice and rooms were clean and cozy. The area in which the hotel is located is a little questionable. However, overall we enjoyed our stay. May 17, 2014
Rated 5.0 out of 5.0 by Very nice stay This is a very clean and comfortable hotel. Desk staff was very friendly. Our only issue with Holiday Inn Express in general - and not specific to this location - is the coffee quality and breakfast choices. Gluten free bread should be offered. April 23, 2014
Rated 5.0 out of 5.0 by Excellent Customer Services and Comfortable Bed we were traveling with kids, Hotel staff was pleasant and more welcoming than other hotel we stay. Room was very clean and comfortable. I will definitely recommend this hotel to my friends it is right to exit on I -85 Hwy and indoor salt pool was plus. Room has 42 inch flat screen TV like watching at home. April 14, 2014
Rated 1.0 out of 5.0 by Roaches in the room Killed two huge roaches in the room, told the attendant and she said she was sorry and she would have someone spray the room April 7, 2014
Rated 5.0 out of 5.0 by Good value We arrived late without a reservation during an emergency trip south. Claimed the last room available. Staff was great to work with, very helpful. Room was clean, quiet and very restful. Breakfast was the same as usual scrambled eggs, sausage, an assortment of bread, rolls and muffins and fruit. All good, just the same. March 31, 2014
Rated 5.0 out of 5.0 by Gastonia location This hotel was not only clean and comfortable, it had a great breakfast. In addition, we stayed on a Wednesday night and found out that Monday thru Wednesday they served refreshments in the evening. There were hot dogs, veggies and dip and other items. We thoroughly enjoyed our stay. March 31, 2014
Rated 5.0 out of 5.0 by Repeat customer Great location and staff. Nice facility. Will be back again soon. March 31, 2014
Rated 2.0 out of 5.0 by Average Service No one was at the front desk when I came to check in. When the person did come, I had to fill out a car information sheet. I'm not sure why that matters if we do not put anything in our car to indicate we are staying at the hotel. Also, I had a rental car and was traveling for business, so I did not know all the car details. My alarm clock went off at 1:30am. Housekeeping should check things like that when cleaning rooms. March 25, 2014
Rated 5.0 out of 5.0 by Another Great Stay in Gastonia I visit Gastonia two or three times a year to visit my kids/grandkids that live in the area. I always stay at the Holiday Inn Express, and I always enjoy my stay. I'm not sure how they do it, but I am always greeted by name when I arrive. The rooms are typical HIE; clean, comfortable, quiet, and well stocked. The location is right off the highway, and very convenient to everywhere I need to go. Breakfast is standard fare, served in a nice environment. Heading to Gastonia? The Holiday Inn Express is highly recommended. March 19, 2014
Rated 4.0 out of 5.0 by Great Place, but the Bed... I love staying at IHG Hotels, and usually they are for pleasant circumstances. The circumstances around this stay were not pleasant, but the stay was good for the most part. Due to the Ice Storm that seemingly crippled the area that I live in, we headed south to find a warm place to stay instead of staying at home in the cold with no power. Since I am an avid IHG guy, I went online to find a place close to where we were and that was at a reasonable price. I came across this hotel. I booked it, and we went on. Check-In was nice. I was thanked for being a Gold Elite member, and was given an option of a "Goodie Bag" or 300 bonus IHG Rewards Club points. After asking what was in the goodie bag (trail mix and a bottle of water), we opted for the Bonus Points. The lobby and the breakfast area were clean and beautiful. The interior corridors were pretty much standard to any other Holiday Inn Express. Our room was very clean. The TV was HUGE compared to other places I have stayed at. The bed, however, left much to be desired. Usually, at a Holiday Inn/Holiday Inn Express, the bed is comfortable. This one was unusually firm. Almost too firm. I liken it to Fred Flintstone's bed. I had a difficult time getting comfortable, but I was able to get some sleep. The next morning, the Breakfast area was jumping. Nowhere for us to sit and enjoy our meal, so we headed back to the room with our food in hand. A decent selection including pancakes, cinnamon rolls, biscuits, gravy, cereal, and fresh fruit. The price point was a good deal, and the overall experience was great. The bed is what did it for me. I would recommend this property if you like a good firm bed. It was a pleasant experience, but the bed would have to be different for me to return. March 10, 2014
Rated 5.0 out of 5.0 by Excellent Service Excellent Service I was very comfortable in the hotel. The food was delicious. February 28, 2014
Rated 4.0 out of 5.0 by Great Stay Very pleased with all aspects of our stay in November. Will use this facility again if ever back in Gastonia. Thanks for your services. February 17, 2014
Rated 4.0 out of 5.0 by Great place to stay Very clean, comfortable, and well maintained. Staff very helpful and very professional. Breakfast was really nice to with fresh cooked items, and staff making sure everything was enjoyable. Didn't get to use to pool, closed PTA. Fridge, microwave, coffee maker, hair dryer and a nice flat screen pluses to a great room with clean everything. I would love to stay their again. We went to McAddenville for the Christmas Lights and we may repeat the experience next year since the hotel is perfect for that trip. I was surprised by how nice this hotel was, especially for the price. This hotel was pet friendly which is the reason we stayed there, and now I am so thankful we did. January 16, 2014
Rated 5.0 out of 5.0 by another great visit The staff here really does a nice job making you feel welcome. At check-in this time I had the pleasure of working with Sandra. She was pleasant and accommodating and went out her way to make sure I had a fan for my room. Travel gets old but people like this make it a little easier. Thank you for the help Don January 10, 2014
Rated 3.0 out of 5.0 by Satisfaction promise but, only fair in result. Unfortunately, after staying at this property on three occasions I would not recommend it to others. Although the hotel met my overall expectation I cannot say the same for all areas. On each stay they ran out of Half & Half for the coffee. The breakfast was only so, so. Eggs are watery, burnt and the bacon was way over cooked. The bagels and english muffins were stale at best. The offered breakfast needs an overall. Other locations are doing a better job at this. The coffee shop at the corner was a better deal even if I did have to pay for it. Upon check out I was unable to get a copy of my bill. NO ONE was at the front desk. On the second occasion the printer was broken so again I could not get my bill. Charges on my bill were not correct either as previously agreed with the management of the hotel. This location has a Manager's Reception on some evenings. On the evening I was there the offering was pitiful. The person who was in charge of the reception was more interested in his smart phone rather than guest satisfaction. PHONES SHOULD NOT BE ALLOWED WHEN WORKING!. On my last stay the front desk person was running around like crazy without any help. Cooking and setting up breakfast, trying to run the front desk, dealing with check outs and also being bellman for some guest. I think this hotel is a little understaffed so the customer service suffered. If working in this area again, I would have to think twice before I would stay at this hotel again. January 2, 2014
Rated 4.0 out of 5.0 by Nice HI Express Comfortable, clean & updated room. Met all my expectations. December 22, 2013
Rated 4.0 out of 5.0 by Family Friendly Stayed with my sons football team. They gave us a great rate! Rooms were clean, comfortable and properly stocked. Free breakfast was good, could be better. Not a lot of space in lobby/dining area. Pool hours should be longer for kids to enjoy(on both ends am/pm). Would definitely stay here again. Asked for a list of restaurants, hey have an extensive list with the exits but no directions or addresses, I would change that. November 27, 2013
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