Rated 4.4 out of 5 by 337
Rated 5.0 out of 5.0 by jackson222 Overnight stay
Room was clean with plenty of light from window, during the day. Staff was polite and extremely helpful in every way. We were on our way home and only stayed one night and out of 4 hotels, this one was the best, by far. Only thing I would change is height of the commode...really close to the floor and if one has back problems, this is an issue. Encountered same thing at hotel in Columbus.
June 16, 2016
Rated 2.0 out of 5.0 by NCvet1 Multiple minor frustrations
I almost always choose HIE when I travel, but this visit was frustrating. Upon checking in, found the clock radio in the room was unplugged and broken beyond repair (replaced with new one in 30 minutes--good!). Both treadmills in Fitness Room were broken (desk clerk was aware of the issue). Was looking forward to catching a movie on HBO that night as well, but (you guessed it) that was out too. Sigh.... Otherwise, breakfast was standard HIE, room was clean, and staff were acceptably friendly. Maybe I simply hit them on a really bad day, but I doubt I'll be back...I'd feel pretty foolish if I came back and it was still the same.
June 14, 2016
Rated 5.0 out of 5.0 by 1stRoadWarrior The most practical place to stay in Gastonia, NC
Bottom line need to be c;lose to the interstate airport restaurants and entertainment in the Metro Charlotte area? Then stay clean safe and comfortable at the Holiday Inn Express just off I-85 at exit 17. It's just that simple.
June 12, 2016
Rated 5.0 out of 5.0 by Pearl Pants Comfortable Bed and great service
I found my stay to be comfortable and relaxing with all the amenities I needed. I was going to contact you to ask what kind of mattress was in my room. It was so comfortable. I am going to need a new mattress soon.
The staff was attentive and considerate. The grounds were clean. I had plenty of hot water, soft towels, toilet paper. A good channel selection, great internet, good lighting in room and comfortable chair to sit in as well.
June 12, 2016
Rated 5.0 out of 5.0 by JAXX 362 Great
Overall friendly staff and nice place to rest, I highly recommend this property. There is a Gyro place across the road that is world class.
June 7, 2016
Rated 3.0 out of 5.0 by Foxx29 Bed linen--not changed
We checked in on May 27th, 2016-conf code 64820352--after driving 2 hours--freshened up and back out the door to attend our function. Upon returning as preparing for bed--pulled the comforter and sheet back to see a bed with "bodily hairs" in it--from the middle of the bed down to the foot of the bed. Even a few hairs on the pillow case. I called the night manager to the room to--he was very disgusted as well with the findings--he took pictures as well as I did. Gary was so apologetic and concerned with the issue. He offered to change rooms but instead I asked for clean, fresh linen. He returned with the linen and assisted with making the bed. He was so nice and once again VERY apologetic--his words were--This issue will be handled and this is very embarrassing. We inspected the other bed in the room and it was fine. Did the housekeeper "hurriedly" change one bed and not the other, hoping we wouldn't notice? He offered a $15 discount for the room, but I feel as though after paying for a 3 night stay I should have been offered at least a free night or something comparable. We usually stay here at least once a month--I refuse to let one bad experience ruin our future stays, but I feel like more needs to be done after spending $126 a night--this was very nasty and disgusting. As someone in our group suggested we go stay cheaper before making reservations-I highly recommended we stay here because I have never had any problems or issues. The staff is always courteous-but this room cleanliness was just not acceptable, But a big Thank you to Gary, who stepped in and assisted with the most pleasing attitude. I will understand if you do not post this review and the pictures--but I would like some type of response back on this issue, unless I need to contact someone personally in the corporate office. Thank you
June 7, 2016
Rated 4.0 out of 5.0 by RKS388 Good location
Nice place to stay for the nascar races, good places to eat nearby.
June 2, 2016
Rated 5.0 out of 5.0 by NJgirl77 Nice Room and Great Service
I'm never disappointed with Holiday Inn Express. The room had a firm but comfortable mattress and I had a good nights sleep on it. There is an indoor pool and the breakfast was good with many choices to pick from. We only stayed 1 night so there was not enough time to enjoy some of the other amenities. I would recommend this HIE.
June 1, 2016