Rated 3.9 out of 5 by 64
Rated 3.0 out of 5.0 by Jan0123 Carpets were lumpy and filthy
The room was clean except for the carpets that were rippled and filty dirty. That was not what we usually experience.
November 19, 2013
Rated 5.0 out of 5.0 by Ropeman Great stay nice staff
Carpet in room was very wrinkled and floor was lumpy. I don't know of this was floor damage or carpet was just loose.
November 17, 2013
Rated 5.0 out of 5.0 by Visitor20131026 Good value
Comfortable quiet well appointed room - nice to have a large fridge, microwave and 2nd sink/vanity. Less breakfast options than the other Holiday Inn Express we've been to, but acceptable. Unclear whether the missing items (no bacon or eggs) had been consumed by the other guests or simply not provided. My husband enjoyed the pancake machine.
October 26, 2013
Rated 2.0 out of 5.0 by Worker2013October not like it used to be
Carpet dirty - compare the hallway floor carpet with where it goes up the wall.....big color difference. The carpet is dirty.
Staff overworked - 7 people in line at check-in on a Tuesday afternoon (10-8-13). Not enough staff or the check-in process is not efficient.
Breakfast - scrambled eggs hard and overcooked.
Shower head---what's up with that? How about a regular shower?
Overpriced for the quality / cleanliness of this property.
Toilets...too short, like sitting almost on the floor. Must be made for short people.
October 11, 2013
Rated 5.0 out of 5.0 by jmlo Clean Rooms!!
This was one of the cleanest motels I have stayed for a long time. I stay in a motel at least six times a year and this one rated at the top in everything.
Room was clean, beds were comfortable and you really didn't hear very much noise during the night from the hallways or I-75.
October 11, 2013
Rated 5.0 out of 5.0 by YooperSue Perfect for extended family get together
Our extended family (five grandparents, daughter and spouse, and two grandkids) have been getting together for a fall weekend for the past several years, usually at another area hotel. Due to a $30 room price difference, I decided to try the Gaylord Holiday Inn Express this time. We definitely will come here for our next gathering in midwinter!
We had a king room and loved the couch, chair, desk, refrigerator and microwave. The bed was comfy (not too soft) and the linens were smooth, not scratchy. The bath towels could have been softer, but they were better than some others we've stayed at. The room and bath were super clean and the only negative was that the carpeting, especially in the entry area of the room, needs replacing (badly stained). The pool and hot tub were excellent (pool was pleasantly cool but not too cold, hot tub was perfect). I wish the sauna had been operational.
The breakfast was probably the best free hotel breakfast ever - premade egg and cheese omelets, hard-boiled eggs, a variety of bread/muffins/bagel, lots of bacon, a cool automatic pancake maker, and variety of beverages (juices, milk, coffee, tea). The hotel was full so it was busy, but the attendant kept everything well supplied. That has not always been the case at other places we've stayed.
Check-in was smooth and we were able to get into our room prior to the posted time. However, the night clerk didn't know if the vending machine had microwave popcorn. The check-in clerk also was going to check on HI rewards (haven't used it for years), but never followed up and I forgot, too.
October 9, 2013
Rated 4.0 out of 5.0 by 3jeans50 Comfortable room and amenities
Our overnight stay met our expectations and will choose this hotel again when we are in the area. A minor complaint was the musty order of the shower curtain.
October 1, 2013
Rated 3.0 out of 5.0 by uperonce Nice - needs an update
Nothing wrong with the service, or the staff. The hotel is looking/smelling a little long in the tooth. Could use some new carpet in the halls and the no-smoking room we had smelled an awful lot like stale cigarette smoke - it was clean, but it the smell was there.
September 19, 2013