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Rated 4.3 out of 5 by 172 reviewers.
Rated 4.0 out of 5.0 by comfortable The staff was friendly and helpful. The rooms were quiet and one could open a window a little bit to get fresh air. No smoking was terrific! We enjoyed the close bye restaurant and easy walking in the area. August 21, 2014
Rated 5.0 out of 5.0 by Saved our night My family and I wandered into the Holiday Inn Express in Gaylord, Michigan at approximately 9:30 p.m. on Saturday, August 9th, hoping for a reprieve from the road. We were heading east hoping to drive all night to our home in Toronto, Ontario, but found that it would be just too tiring to drive another 6 hours. I was greeted at the front desk by Amanda who advised me that unfortunately there was no availability at the Inn. Apparently there was a Farm Fest in Gaylord and everything was booked. She did, however, proceed to phone five or six other hotels in Gaylord but with no success. I think she could see the dark circles emanating below my eyes and then very kindly offered to call other hotels as she put it "a little farther down the road". She then proceeded to phone long distance to hotels in Grayling and then in Timberlea, but again, everything was booked. I thanked her so much for her assistance and then left the hotel. While I was discussing the situation with my husband in the parking lot of the HIE, Amanda came rushing out of the front door of the hotel and advised that she just received a cancellation and would have a room if we still wanted it. We were overjoyed and, of course, booked the room!!! We just wanted to say thank you so much to Amanda for her dedication to weary travelers and saving us from a long, dark drive ahead. I would like to say that even if Amanda was unable to secure us a room at the HIE, she went above and beyond any hotel we have ever had the opportunity to stay. Staff like this need to be rewarded and we hope you are able to recognize Amanda for making our last night of a family vacation a very memorable one. It is because of valuable employees like Amanda that we will include the Holiday Inn on our itinerary for future business/vacation travel. August 21, 2014
Rated 5.0 out of 5.0 by Great place to stay Every time we travel to Gaylord Mi we stay at the Holiday Inn Express,the rooms are a great size and clean,pool area very nice and breakfast awesome. August 20, 2014
Rated 5.0 out of 5.0 by Nice size room Liked the room size. Came with mini fridge and microwave which was nice. Staff was very friendly. Clean rooms. Breakfast was average. Beds were uncomfortable. Overall I would recommend and will stay here again. August 19, 2014
Rated 4.0 out of 5.0 by recommend The Holiday Inn Express at Gaylord provided above average accommodations for short term stays. August 18, 2014
Rated 5.0 out of 5.0 by Business Review The Hotel was nice. It was clean and I comfortable. I would return. August 18, 2014
Rated 5.0 out of 5.0 by Great time here The room was exactly as expected and clean. The beds were comfortable. The kids loved the pool - only draw back is that the slide only operates during specific times and little ones can't ride down with an adult. Minor really, because the rest of the pool is enjoyable. Overall great stay and I would stay here again. Especially close for the Pictured Rocks cruise. August 17, 2014
Rated 4.0 out of 5.0 by Returning for Trip Next Year! We'll be rebooking here for our annual Gaylord trip next year. Previously, we had stayed at the Hampton Inn but they were booked and more expensive so we stayed at the Holiday Inn Express. We were very pleasantly surprised to see a small refrigerator as well as a microwave and small sink in a "wet bar" type setting. Very handy! Rooms were clean and roomy. The only real "negative" was that adults wanted to use the pool at the same time as five very active and loud children while the parents talked and used their smart phones. August 17, 2014
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