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Rated 4.3 out of 5 by 234 reviewers.
Rated 4.0 out of 5.0 by Quick Stop Over This was a perfect break as I traveled from Marquette to Muskegon. December 17, 2014
Rated 4.0 out of 5.0 by Coming back again... Had a rough start at check in, however I was accommodated above and beyond by Lee Ann, the very courteous front desk attendant. She went above all measures to make sure that any issues that I had previously come across, were corrected. She went out of her way to do a follow up call after my departure as well. I will happily go out of my way to stay here, as well as recommend this establishment for all travels, whether personal or pleasure...a delightful experience to say the least! December 17, 2014
Rated 2.0 out of 5.0 by Lots of problems with rooms While I normally stay at Holiday Inn Express hotels during business travel, the Gaylord HIE was not up to par with its rooms. The first room I checked into was extremely hot and the heater was not working. The second room's TV did not work, but it was too late to deal with the hassle. I actually tried again the next night b/c the staff was so friendly and the breakfast was good, but this room smelled like cigarette smoke! At one point, the smell of cigarette smoke became very intense leading me to believe there was a ventilation issue. All in all, great staff, but not able to relax. I would not recommend this hotel. December 15, 2014
Rated 5.0 out of 5.0 by Great stay the stay was comfortable and great considering the short term time to book room. December 15, 2014
Rated 4.0 out of 5.0 by Good location Similar to other IHG express hotels good value for money December 14, 2014
Rated 5.0 out of 5.0 by Comfortable Room and Bed The location is quiet, and the rooms are spacious. Everything is very modern. The breakfast buffet , while adequate, could be improved with some variety and quality items, rather than cheap generic products. The creamed beef could be served more often and made to taste better. December 11, 2014
Rated 5.0 out of 5.0 by EXCELLENT HOTEL Your Staff was very very good and because of them anyone would over look any short comings you would have had I would rate your hotel as OVER ALL EXCELLENT December 8, 2014
Rated 5.0 out of 5.0 by Highly Recomend Very comfortable rooms with fluffy pillows and awesome mattress. Staff is very nice. I stay in a lot of hotels for business and when I know I am coming to Gaylord I look forward to this hotel. The price is a bit higher than other hotels but I believe you get what you pay for and have no interest in trying any other hotel in the Gaylord area. Thanks!! December 6, 2014
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