Rated 3.9 out of 5 by 64
Rated 5.0 out of 5.0 by jweila01 Best Hotel in Town
Big screen HDTV, very comfortable bed, clean room - what else do you need?
June 1, 2013
Rated 5.0 out of 5.0 by Swimmer4life LOVE the pool, spa and decor!
I love staying @ this hotel because of the great pool and spa area....just the right temperatures, spa has a variety of jet placements and it is beautifully deisgned in how it is arranged and the colors used!
The decor is cheerful in the rooms and very pleasant in the pool and reception desk areas. It is also convenient that they have a computer in the reception area in case you need to check on any area attractions. The rooms have the most helpful features...small fridge, microwave,sink and safe besides the typically provided coffee maker and hair dryer.
May 28, 2013
Rated 4.0 out of 5.0 by BruJean Comfortable bed
Bed was comfortable. Outside looks a little older but inside was nice. Breakfast was adequate. Lots of choices for food nearby.
May 23, 2013
Rated 4.0 out of 5.0 by pook wonderful room for a handicapped person.
Our room was across the hall from the breakfast and down the hall from the pool. Perfect location for my bro-in-law who has had a stroke and has difficulties walking. We were concerned about the ladder going into the hot tub. It didn't feel as secure as we would have liked when my bro-in-law used it. And, he had trouble using the shower. He accidentally dropped the shower handle and the water sprayed all over the bathroom floor as well as into the carpeted area before he could pick it back up.
The staff here was excellent. They moved our reserved room to the more convenient one and they also were polite and friendly whenever we contacted them.
May 18, 2013
Rated 3.0 out of 5.0 by Brian1958 Not great, but better than most
Was travelling on business. Had a nice stay, but found the accommodations to be not up to par with other HI's that I have stayed at. The staff was cordial, but not overly friendly. Breakfast bar was average.
April 12, 2013
Rated 5.0 out of 5.0 Great place to stay
Great place to stop, Staff treats you like family, friendliest Holiday Inn I have ever stayed, they go out of their way for snowmobilers too, very convienient set up, clean pool and strict enough not to hear partys all night.
March 29, 2013
Rated 4.0 out of 5.0 by StretchForTheBall Gaylord, MI. HIE Stay: 04 - 28 February 2013 Stay
This by far has been the longest stay ever in a hotel for a work assignment. I found the staff very courteous and helpful. The room was quiet and clean. Facilities were good although I would recommend an update to the exercise equipment and make the dry sauna functional again. Overall a good experience. BTW, my hat is off to the snowplow man! His efforts were observed and very much appreciated during the second snowiest February on record since 1940!
March 6, 2013
Rated 5.0 out of 5.0 by sammutmom Accommodating
Originally we wanted to stay for 2 days, and could not be accommodated, therefore we had to book one of our nights at a competitor hotel. I kept calling and eventually they got us in for our 2nd night, so we were very pleased. Thank you.
February 23, 2013
Rated 4.0 out of 5.0 by WendyP67 Good value for price
We stayed at this location Feb 8-10, 2013 for a hockey tournament. All of the staff, from front desk to housekeeping to the breakfast room were friendly and helpful. The woman working the breakfast room was very attentive making sure that everything was replenished quickly.
Their complimentary breakfast was great. They had pancakes, biscuits, gravy, sausage or bacon, eggs, juices, coffee, pastries, muffins, fruit, yogurt, milk, cereal, oatmeal and toast .
I did not use the pool but it did look nice and seemed to be clean. The rooms themselves were clean and updated. The common areas were clean but plain and devoid of any "style," but this is an Express so I was not expecting anything grand.
I wasn't disappointed with anything.
February 16, 2013
Rated 2.0 out of 5.0 by dtowndown Below typical HIE standards
I was not impressed with the facilities, the entry doors were broken and always stay open. The bed was very uncomfortable and the pool and Jacuzzi we broken, or "being repaired" .The only elevator access in the front of the building. Not very warm and accommodating as most HIE's are.
February 14, 2013
Rated 2.0 out of 5.0 by Jalepenia Needs work
When we arrived we were informed that neither the pool or hot tub was operational. Now if I had known this information at the time of booking I would have gone elsewhere. We were also told that it was being worked on. It never got fixed.
Half the doors (locks) did not work so I would have to walk almost to the main entrance to enter and all the way to the North to my room. Yes I had an exit 10feet from my door but lock broken.
I stay at H.I. because of the ammenaties I like to be able to relax especially when I am staying a week.
Very dissapointed in this stay and property. I had sent email previously to get this addressed, and I have yet to get reply from IHC, dont know why as I have always had any issue or correspondence has been addressed.
February 11, 2013
Rated 5.0 out of 5.0 by happytraveler2013 nice for the price!
huge, clean room. only complaint is very firm/hard mattress, but pillows are pretty comfortable. good breakfast choices. friendly staff. easy checkin/out. great place to stay for the night.
February 8, 2013
Rated 5.0 out of 5.0 by annbrdg Very nice staff and clean hotel
I travel quite often, I spend at least 50 nights each year in hotel rooms. Most of these are in northern Michigan - I love my beautiful state and having a job that allows me to see so much of it.
I have stayed in Gaylord several time and the people are all so friendly. This was my first stay at the Holiday Inn Express - I immediately noticed how very clean the entire hotel was. I did not find one area that was neglected, no hidden dust bunnies :) The staff were all very friendly, this will be my new go to hotel in Gaylord. Great Stay.
February 7, 2013
Rated 4.0 out of 5.0 by steviee Comfortable
Reasonably comfortable hotel for business travel. It is near everything, staff is friendly, and buffet was pretty good
February 5, 2013
Rated 5.0 out of 5.0 by frequenttraveler55 good deal
not the cheapest place in town but well worth the few extra bucks to get modern, clean rooms; nice service. you know, a holiday inn express.
February 3, 2013
Rated 3.0 out of 5.0 by Futbolman Not Quite Up To HIE Par
As the ratings suggest, fair to average for a HIE. Not quite up to par with many other HIE that I've stayed at. The rooms need to be upgraded.
January 24, 2013
Rated 2.0 out of 5.0 by X5invader Poor Service
The gal working the front desk must be related to the owner. No one would hire someone with a zero personality like she has. I was greated by a stare, no conversion what so ever. I told her I wanted to check in, gave her my name, no response, and was given the registeration to fill out that was highlighted in blue, again no conversion. She did ask if I need the internet password, and was given that along with my room key. No conversion on best way to get to the room, nor was their any information on breakfeast in the morning. I would suggest sending this person to charm school or transfering her to the maid service to keep out of the public areas.
January 22, 2013
Rated 5.0 out of 5.0 by Charlie47 Great bed and pillows. Great in room hot-tub, too.
All the amenities keep us coming back. Thanks for taking such good care of us. Your desk guy recommended the only open restaurant (Gino's) on Christmas night. And, we took advantage of his sage advice.
January 4, 2013
Rated 4.0 out of 5.0 by Loops Nice bed, good bedding, good service
Nice hotel, unfortunately, the pool heater had broken down and the pool and spa were closed.
January 3, 2013
Rated 3.0 out of 5.0 by santina91 Only one staff person at front desk and pool out of order
I booked this hotel so I could do some skiing with friends nearby. We were looking forward to being able to come back after skiing and relax and warm up in the hot tub. The pool was out of order, and even though the hot tub was still working we were not allowed to use it. There was also only one person working the front desk, so check in and inquiries were very slow as she would answer the phone even though there was a line. Rooms were clean and comfortable, but overall only an average (if not slightly below average) stay. My status with priority club was also not recognized.
January 2, 2013
Rated 5.0 out of 5.0 by bubba2 Great Place
Staff was friendly and knowledgeable. Breakfast was great. Will definately return on our next visit to area.
November 27, 2012
Rated 4.0 out of 5.0 by dowens Old with a new set of sails
They did their best to try and update this old hotel. The rooms are clean, mattresses are fair, linens aren't as nice as the new HI properties (scratchy), bathrooms are nicely updated (some of the showers have soft spots in the tub), some rooms have newer A/C units, common area carpets are really worn, great internet. Best choice in Gaylord since there isn't really anything else around. Pricey for the quality of room you get compared to other locations.
November 7, 2012
Rated 5.0 out of 5.0 by 1maddog Made me feel like I was home
I travel 150+ days a year and have experienced many different hotels and staff's. Your staff is very professional and courtious. Made me feel wanted and appreciated for my business.
October 21, 2012
Rated 3.0 out of 5.0 by Berdette Average Property
This property is a former competitor and needs some upgrading. We stay at Holiday Inn Express whenever it is possible and this one doesn't seem to match up with others for the price.
October 16, 2012
Rated 5.0 out of 5.0 by Papi Very nice room
We had two rooms and were upgraded to King rooms. Very nice and also pool and hot tub were great .Breakfast also good. Would definitely stay again
October 14, 2012
Rated 4.0 out of 5.0 by Nanreis Nice accomodations and amenities
Comfortable large room and bath area. Nice amenities in the hotel with hot or cold breakfast, indoor swimming pool, whirlpool and exercise facility. The hotel and room was neat and clean. Would recommend this hotel.
October 12, 2012