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Rated 4.3 out of 5 by 206 reviewers.
Rated 5.0 out of 5.0 by Great accomodations I was everything that the website said it would be. The beds and pillows are awesome and I loved the digital thermostat controlled heat/air unit. May 19, 2014
Rated 4.0 out of 5.0 by Great Hotel This hotel stay was excellent, however the breakfast was not. It is no reflection of the local staff or owner/operator. The food quality was extremely poor, virtually inedible. Holiday Inn Express would fair better limiting continental breakfast to higher quality pastries, muffins, fruits, oatmeal, cold cereal, toast, coffee, juice etc. No hot foods as I understand the cost to supply and prepare. Keep it simple but higher quality. May 16, 2014
Rated 4.0 out of 5.0 by Good Choice Stay! We were surprised at how nice the Gaylord location was! The rooms were very roomy with a couch and chair, comfy bed, pool, sitting area and free breakfast. The staff was very pleasant and helpful with all of our needs. May 15, 2014
Rated 5.0 out of 5.0 by Comfortable and safe experience Greeted warmly by front desk staff and found room to be clean and comfortable. Enjoy the warm cinnamon rolls for breakfast! May 14, 2014
Rated 5.0 out of 5.0 by Holiday Inn Is The Best This is a great place to stay. The rooms were spotless, the beds very comfortable and the free breakfast was great. I highly recommend the Holiday Inn Express in Gaylord, MI. May 13, 2014
Rated 5.0 out of 5.0 by A Great Place I highly recommend the Holiday Inn Express for your next stay. The rooms were spotless, the beds very comfortable and the staff was very helpful and friendly. May 10, 2014
Rated 1.0 out of 5.0 by dated hotel, needs a face lift Stayed here on business and realized why I stay at other properties in the area. You cant easily access electrical outlets for medical equipment bedside because they are blocked by the bed. The fitness room is a joke from equipment to the television. This is a $60 a night property that goes for a three figure price. May 9, 2014
Rated 5.0 out of 5.0 by Great night of sleep excellent mattresses, and restful night of sleep while traveling north for business. late night arrival, early morning departure, staff friendly and helpful. highly recommend, cost very reasonable. May 6, 2014
Rated 5.0 out of 5.0 by Excellent stay! This hotel was very clean and quiet. I'm not sure I have ever slept that well while away from home. The staff was so kind and made sure I had a great stay. I would definitely stay here again! May 6, 2014
Rated 5.0 out of 5.0 by Great place! The rooms are great. Nicely cared for, clean as they can be and the beds are up there with the very best I've seen in any hotel. I very seldom get a good nights sleep in any hotel. I drive further just to stay in this place. Not your usual Holiday Inn Express. April 25, 2014
Rated 4.0 out of 5.0 by Good stay This is the second time I have stayed at this hotel the first time I had no problems what so ever. This time the internet was out and I was there on a business trip so that was a bummer. I needed it to complete some work. Other than the staff is very friendly and helpful! I would definitely stay here again. April 21, 2014
Rated 5.0 out of 5.0 by Kids loved the pool and room! Two pre-teen boys and I visited Gaylord on our way to view the Straits of Mackinac in springtime, still covered with ice. Our plan was to cross the bridge! The guys had never been up North that far. We had a fantastic time. They wanted to stay in a hotel with a pool. Holiday Inn Express fit the bill, with pool, nearby location, comfy beds and pillows, and, of course, free breakfast! The staff was welcoming, the bowl of fruit in the lobby was a nice touch, and so were the free newspapers. Plus coffee around the clock, anytime, is always a plus.This place rocks. I recommend it! April 18, 2014
Rated 4.0 out of 5.0 by Comfortable bed with great variety of pillows loved the extra sink with refrigerator and coffee maker all together. Slept great in this room! Always know what to expect at Holiday Inn hotels. Very consistent service! April 17, 2014
Rated 5.0 out of 5.0 by clean and comfortable spacious rooms rooms are very spacious, good sitting areas in them, and fidges and microwave a plus. Tv had lots of channels to choose from, with good picture quality. Bed very comfortable, and the pillows where preplaced to brand new during our stay there. Service from all around staff was excellant. They all made you feel at home. April 4, 2014
Rated 2.0 out of 5.0 by Dirty room and poor service TV remote did not work, took it to front desk and got another remote. It did not work, I was told basically so sad but nothing she could do. Was able to get TV on maually but sound went up so loud and than we couldn't turn it off finally unplugged TV to get it off. Front desk said there was nothing they could do. So after travelling all day from Elizabeth Town Tennesee we had no TV. As a gold priority card holder I expected better. March 29, 2014
Rated 1.0 out of 5.0 by Construction with no advance notice I booked a room for a relaxing weekend get away. I wasn't informed of hallways carpet replacement until my arrival. Then the clerk wanted me to take a queen room instead of a King, very persistently. The very noisy construction went on from 7 a.m. - 9.p.m. all weekend. Sunday morning I could not get to the breakfast room without leaving the hotel. When I went to leave Sunday morning, they had my room door taped off so I couldn't leave the room! Inexcusable !!! March 26, 2014
Rated 5.0 out of 5.0 by Overall great hotel We used the large suite for 2 nights. It was perfect for us. There were six of us so a second bathroom would have been nice. Our only complaint was trying to sleep at night. The room was very warm March 22, 2014
Rated 5.0 out of 5.0 by awesome great place...good price....friendly staff...smells nice March 19, 2014
Rated 5.0 out of 5.0 by Nicely remodeled! The room was very nice, internet worked well, had a nice pool area. and the staff there was really great! March 17, 2014
Rated 5.0 out of 5.0 by Wish the Sauna worked Stayed at Gaylord Holiday Inn Express for a weekend in the Suite. Room was nice, beds were comfy, foot water was excellent. You just cant get good foot water these days, but you can count on it at the Holiday Inn Express in Gaylord, MI. Staff was nice, Breakfast was good, coffee was good, and there was free ice. March 13, 2014
Rated 5.0 out of 5.0 by COMFORTABLE BED AND FANTASIC SERVICE THANK YOU FOR EVERYTHING. WE WILL COME BACK ALWAYS. EVERYONE IS ALWAYS NICE TO US. THEY ALWAYS HAVE A SMILE ON THEIR FACES. March 12, 2014
Rated 5.0 out of 5.0 by Great place to stay My daughter and I stayed here while on a short ski trip. We had a very nice room--clean and quiet. The breakfast was very good. We liked this place so much, we ended up staying a second night. March 10, 2014
Rated 5.0 out of 5.0 by Great Service The staff was very gracious in extending my check out time when I ran into a issue while working in Gaylord MI, allowing me to check out later very professional and nice to work with. Would definitely make this a place to stay if ever in Cadillac MI. March 7, 2014
Rated 5.0 out of 5.0 by Great value! Very pleasant staff. New carpet in rooms. Very clean. Enjoyed the pool and spa. March 7, 2014
Rated 5.0 out of 5.0 by Great Hotel Overall The hotel was nicely updated. Enjoyed the linen on the bedding. Nice bathrooms! The main issue we had, as many people probably have is parking. The parking lot isn't very big, especially for such a popular snowmobiling area. We had a large trailer and weren't able to get up there till later at night. By the time we got there the main parking lot was completely full March 4, 2014
Rated 4.0 out of 5.0 by value the price was right and conviently located for my business March 2, 2014
Rated 4.0 out of 5.0 by Good Stay We had a good stay here. The pool and hot tub were good for relaxing after skiing. The breakfast was great with hot sausage, cheese omelettes and good coffee. It does get a little crowded on the winter weekends, with snowmobilers, skiers February 27, 2014
Rated 5.0 out of 5.0 by Staff Our family were there because of a funeral in the family and all the staff treated us very well. They were very good keeping all of us as close as possible . February 20, 2014
Rated 5.0 out of 5.0 by Great Breakfast Was not in room much but all was clean and provided everything we needed . Staff was friendly and breakfast was great . February 20, 2014
Rated 5.0 out of 5.0 by Great Getaway I always have a great experience when staying at a Holiday Inn Express. The staff are always friendly and make me feel very welcome and like family. When ever I am looking for a hotel to stay in, I check Holiday Inn Express first. February 4, 2014
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