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Rated 4.3 out of 5 by 188 reviewers.
Rated 5.0 out of 5.0 by Clean Rooms!! This was one of the cleanest motels I have stayed for a long time. I stay in a motel at least six times a year and this one rated at the top in everything. Room was clean, beds were comfortable and you really didn't hear very much noise during the night from the hallways or I-75. October 11, 2013
Rated 5.0 out of 5.0 by Perfect for extended family get together Our extended family (five grandparents, daughter and spouse, and two grandkids) have been getting together for a fall weekend for the past several years, usually at another area hotel. Due to a $30 room price difference, I decided to try the Gaylord Holiday Inn Express this time. We definitely will come here for our next gathering in midwinter! We had a king room and loved the couch, chair, desk, refrigerator and microwave. The bed was comfy (not too soft) and the linens were smooth, not scratchy. The bath towels could have been softer, but they were better than some others we've stayed at. The room and bath were super clean and the only negative was that the carpeting, especially in the entry area of the room, needs replacing (badly stained). The pool and hot tub were excellent (pool was pleasantly cool but not too cold, hot tub was perfect). I wish the sauna had been operational. The breakfast was probably the best free hotel breakfast ever - premade egg and cheese omelets, hard-boiled eggs, a variety of bread/muffins/bagel, lots of bacon, a cool automatic pancake maker, and variety of beverages (juices, milk, coffee, tea). The hotel was full so it was busy, but the attendant kept everything well supplied. That has not always been the case at other places we've stayed. Check-in was smooth and we were able to get into our room prior to the posted time. However, the night clerk didn't know if the vending machine had microwave popcorn. The check-in clerk also was going to check on HI rewards (haven't used it for years), but never followed up and I forgot, too. October 9, 2013
Rated 4.0 out of 5.0 by Comfortable room and amenities Our overnight stay met our expectations and will choose this hotel again when we are in the area. A minor complaint was the musty order of the shower curtain. October 1, 2013
Rated 3.0 out of 5.0 by Nice - needs an update Nothing wrong with the service, or the staff. The hotel is looking/smelling a little long in the tooth. Could use some new carpet in the halls and the no-smoking room we had smelled an awful lot like stale cigarette smoke - it was clean, but it the smell was there. September 19, 2013
Rated 3.0 out of 5.0 by Long Check in This older Hotel was an overall average stay. I did however have to wait about ten minutes for a clerk to get back to the check in desk. September 12, 2013
Rated 4.0 out of 5.0 by Room Stay Room was not 100% clean but overall it was fine. The workout room is way too hot! Needs A/C in there, very unacceptable. But other than that pretty good! September 9, 2013
Rated 4.0 out of 5.0 by We Liked It Overall very fine facility. Older property, but reasonably maintained for it's age. Quality staff from the check-in to the check-out. Naturally friendly employees who are glad to serve. We stayed 8 nights, and two days the front lobby internet was down. Carpet throughout the facility probably needs to be replaced and/or repaired in places. We would return if/when in the area again. September 4, 2013
Rated 5.0 out of 5.0 by Clean and quiet Checked in for two nights for a golf tournament at Treetops. Room was clean and nights were quiet. Breakfast offered a variety of foods and the lady in charge was very pleasant. Did not use the pool, built in hot tub or workout room. Reservation was made online and check-in and check-out was quick. Stayed here before and will continue to use this hotel when in this area. September 4, 2013
Rated 3.0 out of 5.0 by Golf Getaway We were able to stay here using some IHG Reward Points. The hotel is located in the city of Gaylord, MI right off of I75. There are many great shops and restaurants in the area. The hotel is older but the amenities were good. Pool, sauna, and hot tub. Some of the linens/furnishings could use updating but things were basically clean. The bed was comfortable and the room included a sofa, a chair with ottoman, and a nice desk area with chair. It offered all that you could want on a short hotel stay. September 3, 2013
Rated 3.0 out of 5.0 by good but with a few small problems front desk refused to honor AAA discount. hair dryer would not work. faucet leaked. breakfast was good. September 3, 2013
Rated 2.0 out of 5.0 by Poor Service No greeting on arrival, no acknowledgment that we were Platinum Member, failure of telling us abut the breakfast bar hours or location, carpet in the room strain. August 28, 2013
Rated 5.0 out of 5.0 by Great Place to Stay The rooms are large and very nice. The frifge and microwave are a bonus also. The rooms are very clean and comfortable. The staff is aways very nice and helpful. August 26, 2013
Rated 4.0 out of 5.0 by Clean room, nice pool and hot tub, great staff. We've stayed at this hotel many times and go back to it because we know we're getting value for what we are paying. We always use the pool. Wish they'd get better hot eggs in the morning but the pancake machine is great!! August 20, 2013
Rated 5.0 out of 5.0 by Great Place to Stay The rooms were very large and very nice. Everything was very clean and comfortable. The staff was very helpful and courtious. August 19, 2013
Rated 1.0 out of 5.0 by Room Stay Hotel needs to be updated or price lowered...hotel is out of date yet still charges premium. August 17, 2013
Rated 5.0 out of 5.0 by enjoyable stay We stayed here two nights on a recent golf vacation. The rooms were spacious and clean. They had nice flat screen TVs, good refrigerators, quick WIFI and the safe was a nice feature. Breakfast was one of the best we've had at a serve yourself hotel breakfast room, with hot food and plenty of variety. I would definitely stay here again. August 17, 2013
Rated 4.0 out of 5.0 by Clean, quiet, comfortable room. We enjoyed our stay at Gaylord. The room was quiet, clean and comfortable. I enjoyed having a safe in our room. The location is close to many businesses for shopping and dining. The only negative would be the shower head. August 16, 2013
Rated 4.0 out of 5.0 by Super Staff Help in unloading and loading....to the point where the morning staff went so far as to tie my shoes when I was unable.... It is the desk staff that makes this property worth staying at. They did have a problem cleaning my room by 3 p.m.....must have been the last on the list, but they did a fine job at it,... August 15, 2013
Rated 5.0 out of 5.0 by Great friendly staff and comfortable ammenadies! I had a very relaxing stay in Gaylord. I would highly recommend staying at this location. The staff was very friendly and helpful. They had good recommendations for local attractions and food. The bed was very comfortable and the room was very clean. August 14, 2013
Rated 4.0 out of 5.0 by All was well except wii fi Stayed 3 nights here. Room clean and spacious. Pleased to have microwave, frig, king bed and jacuzzi tub. Wii fii was great for 2 days but out of service for last 24 hrs of stay. Staff aware and attempted to correct problem. Staff not authorized to compensate for this inconvenience. With repeated follow up, concern was satisfactorily addressed by manager. Thank you. I would recommend and return to this hotel in the future. August 11, 2013
Rated 5.0 out of 5.0 by Clean, comfortable, quiet, & friendly It was nice to stay in a hotel that the staff was friendly & smiling. We were not afraid to take our shoes off & the bed smelled really fresh. Also when your traveling it was nice to have the breakfast selection that yo have waiting for you in the morning. August 6, 2013
Rated 2.0 out of 5.0 by Gaylord HIE This hotel needs to be updated...it is not to the level of other Holiday Inn Express Hotels I have stayed in. Overall looks rundown....... August 6, 2013
Rated 1.0 out of 5.0 by Smoking staff I stayed in a room on the second floor with an external air conditioner. this was during the summer and I had my air conditioner running. For the entire night and the next morning my room stunk of cigarette smoke. When I looked outside the holiday inn staff was smoking cigarettes outside my room and the smoke was going right into my air conditioner. I went to the front desk and asked them to stop. They did for 2 hours. When the shift changed employees were out there smoking again, ignoring my pleas. I emailed the manager and heard no response for 3 days until I called and talked. He said he would add points to my rewards card for my inconvenience. Over a week later the points are still not on there. He said my account was deactivated. I emailed him with my new account and still no points. Do not stay here! August 3, 2013
Rated 5.0 out of 5.0 by front desk service The girl at the front desk when we checked in was more than helpfull. i tryed to check in early but the room was not ready so she took my cell phone number and called me when it was ready. great service from a great employee. July 27, 2013
Rated 3.0 out of 5.0 by HOT. This was my first try again for a Holiday Inn in several years. We have been staying at Comfort Inns generally in the last few years. The staff was as helpful as could be expected considering the HOT temperature of the lobby and hallways. The room was clean and comfortable. I do acknowledge that this is the most important item and you did very well in that respect. The price certainly wasn't a bargain, but I imagine the festival days in town account for that. It does seem that with your respected brand name and reputation you would try much harder to handle something so simple as decent air conditioning in the common areas. The indoor pool area was unbelievable hot. We will give the Holiday Inn deal another try as I am sure this was not indicative of the entire chain. Again, the room was very satisfactory. July 26, 2013
Rated 4.0 out of 5.0 by COMFORTABLE ROOM, GREAT JACCUZZI THE ROOM WAS GREAT. BED WAS VERY COMFORTABLE, A/C IN ROOM WORKED GREAT WHICH WAS A BIG PLUS IN 92 DEGREE+ WEATHER. THE FRONT DESK WAS VERY ACCOMADATING AS WERE THE REST OF THE STAFF I MET IN THE HALLWAYS. DOWN SIDE WAS THE HOUSEKEEPER FOR MY ROOM, SHE DID NOT CLEAN MY TUB, COULD TELL SHE WAS IN A HURRY TO GET OUT, AND ON MORE THAN ONE OCCASION I HAD TO FIND ANOTHER HOUSEKEEPER TO GET ME THINGS SHE DID NOT LEAVE, YET SHE GOT THE TIP. ALSO THE HALLWAYS AND THE POOL ROOM WERE STIFLING HOT, MADE IT HARD TO ENJOY THE POOL. FRIENDLY ATMOSPHERE AND DEFINITELY WOULD STAY AGAIN, BUT WOULD REQUEST A DIFFERENT HOUSEKEEPER THAN MARY. July 24, 2013
Rated 5.0 out of 5.0 by Best ever for cleanleness Not dissapointed for this hotel. The best stay I have ever had at any hotel. I clean for a living and this is the only hotel I would actually walk on the carpet with my bare feet. The entire hotel was clean, smelled fresh, the rooms were roomy and the beds comfortable and fresh. The staff greeted everyone as though they were a priority not just a Priority Club member. Loved this place. July 14, 2013
Rated 5.0 out of 5.0 by Great Place to stay People are nice, place is clean, pool has plenty of chlorine in it. Definitely recommend the Holiday Inn Express Gaylord. July 12, 2013
Rated 1.0 out of 5.0 by Very Disappointed We chose this hotel based on our previous experience with other locations but were very disappointed with this location. The pool was very cloudy, so much that you could barely see your feet at the bottom when standing. Also they advertise that they have wifi, and they do, but you could not keep the signal in our room (410). I had 3 different devises that were basically un-useable on wifi in the room. Good signal in the rest of the building though for as much good as that does for me when I spent most of the time in my room. July 12, 2013
Rated 4.0 out of 5.0 by Convenient Clean, convenient, friendly, easy access to highway and restaurants July 5, 2013
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