Rated 3.8 out of 5 by 157
Rated 1.0 out of 5.0 by Rachelle44 disgusting towels
There was hair all over the top comforter on the bed. Also, we complained about towels we received that had DRIED BLOOD stains on it. It was disgusting.
August 18, 2014
Rated 4.0 out of 5.0 by iSebo Zimmer ok, Essen miserabel
Die Zimmer sind sauber, aufgeraeumt und alles in allem empfehlenswert.
Das Fruehstuecksbuffet erinnert an eine Jugendherberge. Keinerlei speziellen Dinge, sondern ausschliesslich Grossmarktware. Formfleisch, Formkaese, Kaffee aus Maschinen. Das Beste sind frische Milch und das Saftangebot..
August 18, 2014
Rated 1.0 out of 5.0 by BTS and TS Extremely Poor services
(1) Staffs (front desk)
At about 15:00 August 12:
Do not pay an attention to customers.
When I approached the front desk at my arrival two staffs were chatting and did not pay attention to me. Asked if you were busy, no answer.
Another group of two staffs were also chating and they did not
respond my question "Are you busy?".
I wanted to ask them if they will send a shuttle bus again to the
airport to pick up my family members left there due to a large number (8). His answer was that the driver would return to the airport quickly, but that the driver already told me that his turn was
(2) Door of the room (701) did not lock and it took time to fix
At about 8:00am August 13
I found the door did not lock when left the room for breakfast.
Nothing happened until 10:00am and went again to the front desk.
She said she already instructed the person in charge and she replied to my complaint that the person in charge was busy.
To my further complaint, she requested the person in charge and the guy rushed.
These two things I experienced sometimes in the USA but first time in Europe especially in Switzerland.
I will never use Holiday Inn Express again after this first stay at
Holiday Inn Express.
August 16, 2014