Rated 4.2 out of 5 by 46
Rated 3.0 out of 5.0 by Brymac Watch out for the noise from the Expo air conditioning if you stay on the side facing Expo!
Our stay was marred by the constant rumble of the air conditioning units from the nearby Expo conference centre and on our last night by the sound of running water from the drainage system (there was heavy rain)
We had to change our room at 1.30am and in the morning, staff appeared to be unaware of the problems we had had the night before - but were good enough to give us a 50% discount on our last night's stay.
December 22, 2013
Rated 4.0 out of 5.0 by Renver Very nice room, great staff
I stay in this hotel quite often and the reception of the staff is always great. The rooms are clean, there is a nice extensive breakfast buffet.
The only thing I miss is a separate shower....
Always look forward coming back!
December 20, 2013
Rated 5.0 out of 5.0 by BillyK Great service from staff not even on shift
Very good hotel next to the tram which takes you to the centre in 20 mins. Special notice and thanks to the guy who saw us looking confused in the centre of Ghent at the tram station (before we'd even checked in), offered us advice without us even asking, and who I then saw the next day on reception of Ghent Expo Holiday Inn! I couldn't believe it! He represented your hotel fantastically whilst not even on shift or in uniform - Please reward him, although I did not get his name. He summed up the friendliness of the Belgian people perfectly.
December 18, 2013
Rated 4.0 out of 5.0 by PJones46 Nice property on the outskirts of Ghent
Very nice hotel, average breakfast for Euro 15 per person per night. Disappointed we could not get a beer or even a proper snack after midnight as bar closed too early
We had forgotten our plug converter and we expected to be able to borrow one from reception but strangely they did not have any. As platinum welcome upgrade to an executive room - thank you
Very knowledgeable front office staff.
December 13, 2013
Rated 5.0 out of 5.0 by jennie47 comfortable accomodation and very convenience
not great with words but very enjoyable and lucky with the weather. good transport link with gent
December 12, 2013
Rated 5.0 out of 5.0 by PaulA100 Great service!
I stayed in Ghent recently and stayed at the Holiday Inn due to it's location, parking in Ghent itself is a nightmare. The tram runs frequently and is a couple of 100m from the hotel.
The front desk staff were very helpful and friendly and made us feel very welcome. The rooms were clean and everything worked as it should do.
I would recommend this hotel, an ideal location, which serves a good breakfast!
November 21, 2013
Rated 3.0 out of 5.0 by Richard333 Perfect location for expo poor service/Staff
We came for the installation of the Horeca Expo 2013, the location is perfect, the room is also great but we have a bad experience with the Staff.
My visa didn't work, I don't know for which reason and she was a bit rude with us, finnaly I pay cash. Is not an important issue but these Kind of situation are already a bit difficult imagine in front of some rude staff. By the way the visa didn't work because the cell phone broke the band.
November 18, 2013
Rated 5.0 out of 5.0 by KP53 Great place to stay
Gent is a nice town, the hotel is very conveniently located from the highways (if you are driving over from the UK). There is an excellent Tram connection to the centre so getting about is easy and very cost effective. The hotel offers plenty of room to move about (not always the case in hotels in city centres) - good sized rooms, reception area and the atrium is absolutely beautiful and functional. I would certainly stay there and also recommend it to anyone.
November 11, 2013
Rated 4.0 out of 5.0 by Vasant Great Hotel in Gent
The property in Gent has an excellent location, on the highway and not too far from the tram station so that one can reach the center of Gent. The receptionists were warm and hospitable. Their knowledge of some of the sites in Gent should be improved upon significantly.
Other wise would love to stay again.
November 4, 2013
Rated 4.0 out of 5.0 by Pensioner47 Surprisingly good food
Convenient if driving to or from UK.
Rooms as you would expect. TV. Channels could be more extensive.
Had to eat at hotel and were very pleasantly surprised at the quality.
Very close to tram for easy access to train station and Brussels for example and to city centre .
No sitting areas outside of room .
November 1, 2013
Rated 4.0 out of 5.0 by allblack71 Quality hotel
Great location near Gent, just off J14 of E40 motorway (Calais-Gent-Brussels).
Wanted to stay 4 nights but the 1 accessible room with walk-in shower was only available for 2 of the nights we wanted. Room 188 is not so large but it has everything we needed. I've encouraged hotel to consider making more "accessible" rooms available....as we really want to return. Relaxing place to stay!
Despite issues with disabled parking (on both occasions we stayed here) I'm confident hotel will resolve. Entrance is elevated so being able to park immediately outside reception entrance is important to those who cannot walk.
Day-time reception staff were delightful; we had a warm "welcome" on arrival. On departure, Jessie offered my young son some complimentary chocolates, very much appreciated.
Spacious eating area with plenty of choice at breakfast.
This time, we stayed with IHG loyalty points (but the room rates seemed good)
October 26, 2013
Rated 3.0 out of 5.0 by GBNic Stay but Not Connected
It's a Holiday Inn and it's OK, my biggest gripe and every time I stay here they say they will fix it is the WiFi.
In simple terms if you need to be able to connect and a suitable speed do not stop here, it takes me back to the days of dial up.
October 22, 2013
Rated 4.0 out of 5.0 by alain59lille Very good service and nice room
Very good experience for a family week end in gent.
October 20, 2013
Rated 5.0 out of 5.0 by pdf417 Very helpful staff
Our car wouldn't start in the morning of our departure and even though we had already checked out, the staff at reception made every effort to contact a garage where we could get the car fixed. It wasn't easy on a Saturday morning but they managed to find us the right person for the job and we were on our way soon after.
October 8, 2013
Rated 3.0 out of 5.0 by johnyjohn poor wifi
The hotel is fine. However, the wifi was terrible. As an ihg member, I would expect much more from the wifi. Unfortunately, this hotel doesn't realize how important this is for a business traveler.
October 6, 2013
Rated 5.0 out of 5.0 by Interflora Ideally situated situated hotel
I stayed at this hotel with my wife and in In-laws for a long weekend. The position of the hotel close to the tram made it easy for us to get into the centre of Ghent. The hotel rooms were clean and welcoming, the staff was attentive and polite. I would happily recommend this hotel and will come back again.
September 27, 2013
Rated 5.0 out of 5.0 by Norfolkman Loved Gent
My lady and I had three nights at this excellent hotel. Used my Award points and we were upgraded to a lovely Executive Room. (Platinum member.) Staff very helpful and attentive. Hotel fantastic for visiting the area and we took in Bruges (and nearby coast), Antwerp and Lille. Hotel is 150m from the tram stop that takes you straight into Gent, plus it runs late. Gent is lovely city with some great restaurants - Mussels to die for!! Only had breakfast at the hotel, which was great - lots of variety and the fresh orange juice machine was superb. If I have a criticism, I do not like paying for car parking (€10), especially in an out-of-town location.(Same moan for any hotel.) Free Wi-Fi though. Overall a lovely stay - thoroughly recommend the hotel.
September 14, 2013
Rated 5.0 out of 5.0 by shakybridge What a GREAT TEAM they have !!
This was the 3rd time we've stayed at Holiday Ghent.
It's a great Hotel, and very handily placed for the Tram into the city centre.
I've always found the Hotel to be clean, quiet and very helpful.
BUT this time they went the extra mile for us...
We had traveled from HI Mulhouse, nearly 400 miles away and we had (for the first time ever!) left our passports behind. We had to catch the Eurotunnel and without passports we were stuck in Belgium.
At this point Nicolaus and Jessie stepped up to the mark...
The Hotel should be really proud of these two members of staff.
They were relentless in pushing for the passports to be couriered over to us, ringing Mulhouse on numerous occasions and helping me to book two extra rooms for our unexpected extra nights holiday... They even made sure that we didn't have to change rooms... What great staff, they really helped us cure a really stressful situation...
Mr/Mrs Hotel Manager, please pat these two on the back for a job extremely well done...
August 22, 2013
Rated 3.0 out of 5.0 by Vincent123 Middle of no where
It was a nice hotel and one of the best holiday inns but its location is bad. Unless you are intown just for the expo it's still a 5-10min tram to the train station and ubsceanly far away from the city center.
August 16, 2013
Rated 4.0 out of 5.0 by Omarjgv Staff attentiveness
I went to HI Gent Expo only for one night, with my wife and two babies, the hotel was very nice,the room comfortable, and the food was also good, the only negative point was the attentiveness of the staff.
Our room was on the 3rd floor, we had with us a trolley for our two babies (a big one) witch was too wide to fit into the lift, so I asked at reception if it was possible to use the staff lift, witch it was also too narrow for my trolley, so every time we wanted to use the lift we had to take out the babies and fold the the trolley, it was an inconvenience but nothing else. But from inconvenience we passed to disappointment at Check Out, when I realized there were rooms available on the ground floor and nobody proposed us to have one.
I hope the staff will learn from my experience and next time they will be more proactive when someone has difficulties to fit into the lift.
Thanks for reading my feedback.
July 27, 2013
Rated 5.0 out of 5.0 by AntonisP VERY GOOD CHOICE
HI Gent Expo, is a little far from the Gent's center, but the tram stop is about 200m away, and its service very frequent and reliable, so you will have no problem to reach the city center. At the front desk you will find maps and city guides, and also the staff there is really very helpful. Breakfast and hotel's restaurant are very good, providing true value for money. Note that they really recognise priority club members. My last visit to Gent was a memorable due to Holiday Inn, and I will return bak there for soon. Perchaps during excibition days thinks may change, because I think that due to hotel's location it will be very busy during these periods.
July 24, 2013
Rated 1.0 out of 5.0 by findusinhamburg Good connection to city, but problems with the beds
We booked with 3 people a DOUBLE BED with SOFA BED:
1) But the "double bed" was one bed for two people with only one blanket. I asked at the reception for a second blanket and I got one, but without duvet cover.
2) The "sofa bed" had a coating mattress with bedspring you feel everyone. Thies qualitiy ist today not acceptable!
Positive: Very good connection with tram to city.
July 14, 2013
Rated 4.0 out of 5.0 by BGCymru Location & Rates
Overall a pleasant visit. Very convenient location to catch the tram into Gent. Rates very reasonable.
July 10, 2013
Rated 5.0 out of 5.0 by TMid A great stay....
from the moment we arrived. The staff was friendly and helpful.They answered our questions and were knowledgeable about area attractions. We were able to purchase tram tickets at the front desk The hotel was very clean. The bed was comfy. Breakfast buffet was plentiful.
June 2, 2013
Rated 5.0 out of 5.0 by jimc252 Great staff: heart of any good hotel
I have stayed at Gent Expo for nearly two months, excluding weekends, and have had a thoroughly enjoyable experience. The hotel is modern, open plan and kept very well. The restaurant is great; although menu somewhat limited and the rooms clean and well tended. Best part about the place, however, are the staff. Enthusiastic, well mannered and attentive, they have made my stay memorable. A credit to Holiday Inn!
May 23, 2013
Rated 4.0 out of 5.0 by Interflora Lovely stay
Rooms were very comfortable and clean. Very helpful staff, especially the front staff on reception one man in particular was very knowledgeable on attractions an transport even making a booking for a restaurant in the town centre for us.
May 21, 2013
Rated 5.0 out of 5.0 by CPAbicyclist Comfort and convenience
the Gent Holiday Inn treats its guests with the highest quality and the breakfast was outstanding. It is close to the tram stop to make it very convenient for a day of exploring of the city while close to the autobahn.
May 3, 2013
Rated 5.0 out of 5.0 by Ana85 Uncomfortable pillows
Not all the pillows were great for sleeping. We appreciate the friendly connectable source.
April 28, 2013
Rated 5.0 out of 5.0 by Michele13 Great stay
Really pleased with this hotel, the staff were very friendly and helpful. We had a great tram ride into Gent, with the timetable provided for us by hotel staff. The breakfast had lots of variety and good value for money.
We plan to return again next year, but come earlier in the day so that we have time to explore the very beautiful buildings in Gent in the daylight.
April 12, 2013
Rated 5.0 out of 5.0 by redrum73 great bed, noisy lobby
Very nice staff and lovely room spoiled by noisy singing at 2.30 in morning from a few well lubricated guests. Half an hours disruption which should have beeb dealt with but overall the hotel is good
April 1, 2013